Debugging :: Black Screen On Start Up After Windows 8.1 Upgrade
Jan 13, 2014
I've just upgraded from windows 8 to windows 8.1, via the Windows Store. Prior to upgrade i had no issues whatsoever with the windows 8, before the upgrade i ran the Windows 8.1 Upgrade Assistant. And found only 3 softwares to have conflict with the upgrade, these 3 are as followed: Apple QuickTime, iTunes and Bitdefender Total Security - Version 17.15.0.68. I uninstalled both of the apple software's and upgraded the Bitdefender to a version compatible with Windows 8.1.
I had no issues with the download & installation of windows 8.1, however the instant between windows loading screen and the switch to user log in screen is blank/black for a good 3 minutes, if not more. Normally after the shut down screen the computer would power off completely, however now my computer screen is blank/black and the computer is still powered on for about 10-15 minutes, I know that it is on as all the fans/HDD LED are active. This time fluctuates and I'm not sure why. I've checked with windows update and no updates are available, all of my softwares (and third party applications) are up to date. On Microsoft Community forum and so on, all i can say is that there are many others experiencing a issue only with a blinking cursor and their circumstances are different so i don't believe its related.
I've updated my BIOS to the current version and my display driver and chipset are up-to-date, all drivers offered on the asus website, i even installed the realtek sound driver which i wasn't using previously. Reset BIOS, removed battery for CMOS, removed all components 1-by-1, ran CHKDSK no problem found, only standard keyboard/mouse/display connected, no change whatsoever!
I've tried safe mode and its the same, only the transition to logging in and shutting down have improved slightly. Tried clean boot at the result was the same. Checked the WER and found a lot of this "DRIVER_POWER_STATE_FAILURE 0x0000009f". I've already run the SF diagnostic tool and will load the zip file here. I rather not do a clean install of windows 8 and I'm not sure if restoring my pc to windows 8 before the upgrade will resolve the issue if it is driver related.
Upgraded to Windows 8.1 Pro from 8 through the Windows Store. Everything seemed to go smoothly. Updated graphics card drivers prior to install of 8.1. Now whenever I start up, I can log in, but then it goes to a black screen with a cursor. Ctrl-Alt-Del will bring up the task manager and from there I can access programs and get on the internet. So after maybe 5 minutes or so after opening a program (usually firefox) the Metro screen randomly loads. None of the store apps worked, though I was able to find a fix for that. Some of them still don't work right though. Is there a better way to upgrade from 8 other than through the store?
I just reset my laptop and am upgrading to 8.1. This is the third time I have tried upgrading and every time it results in a blank black screen. I believe it has to do with video drivers. By a blank black screen I mean totally blank. There is no backlight and there is no cursor. I had this problem when it upgraded the intel graphics driver to the .3345 version so I went into safe mode and rolled it back. After the reset I uninstalled all intel graphics driver and used the microsoft driver. When I update to 8.1 I get the black screen even with this video driver. I will keep trying using the stable intel driver to see what happens.
I've having an issue that I think some ppl had, windows 8 crashing going to blue screen of death or blank black screen and then it restarts by itself, also I have noticed that it says repairing disk in D:/
I have one SSD 120gb in the C:/ which it host the operating system and some minnor programs, in a HDD which is my D:/ drive there I have my games.
ASRock 990FX Extreme 9 AMD FX 8350 Kingston Hyper X 120GB SSD WD black 500GB HDGB HDD Corsair Vengeance 8gb Ram 2133Hz Windows 8
Recently I Recieved A Laptop in gift which I owned in the past which is A Dell XPS 15-L521X. It was running all good but suddenly Today morning when I pressed the power button and it boot through the Dell splash screen and after that It booted normal through the Windows 8 boot screen but after that It stucked at a Black Screen.
I passed on 20-min but it stucked there. No Cursor, nothing except The Black Screen. I ran Dell Pre-Boot System Assesment to check any Hardware failware but no everything is just fine. I remember That My Dell Driver Update Utility Notified me that it installed latest Intel Rapid Start Technology Driver on my last boot but I dont know whether its causing the error but The Intel Rapid Start Technology is very essential for SSD users so why will it cause errors?
Okay so yesterday, I was using my laptop (Asus k45vm) and things started getting laggy. It got to the point were I had to restart it and after that was when everything went downhill. I loaded up to the Windows logo and the spinning dots, didn't get further than that. So I restarted again and mashed the f8 key (I later tested out all the keys), laptop scanned and "fixed" the problem. Still didn't work. So then in a fit of rage, I pulled the battery out, it loaded to the logo screen a few times after, but now right after the Asus boot screen, the screen goes black (without any cursor). F8 (and the rest) doesn't work anymore (no more boot screen). But if I wait for 5 min , a blue screen with:Recovery
Your PC needs to be repaired
The Boot Configuration Date file is missing some required information.
File:BCD
Error Code: 0xc000000d
You'll need to use the recovery tools on your installation media. If you don't have and installation media, contact your system admin or PC manufacturer. And then it shuts down in a minute.
So I created a bootable usb with win 8, Fat 32, uefi and all that , but it still goes to the black screen followed by the error. At this point I doubt that I can get into advanced boot options.
Even though I boot the laptop with the usb plugged in, it still says :You'll need to use the recovery tools on your installation media. If you don't have and installation media, contact your system admin or PC manufacturer.
My system is old : MSI Neo2 Nforce3 + HD4650 Radeon AGP + 2 GB mem + AMD Athlon 3000+
However, I wanted to try Windows 8.1 Enterprise Evaluation for it and was able to install it successfully with 32 bit version (64 bit didn't work). I installed Radeon legacy AGP Hotfix 12.6 drivers that seem to work for the old AGP card giving Youtube HD playback! Not too shabby for a single core beast.
So I have been happy with the system performance (faster to boot than XP etc.).
However, I have encountered two problems that I haven't been able to resolve:
1 - Realtek Gigabit Ethernet (8111) fails to initialize the Internet on some boots, requiring enable/disable driver to make it work. I have installed newest drivers from Realtek website but no effect.
2 - When the system goes to sleep, it wakes up with black screen and no way to get picture back except resetting the computer. I have tried to change my MB BIOS setup (I have the latest BIOS installed) to disable S3 and use only S1 mode but to no avail. Black screen awaits in every wake up. I have also experienced once the driver_power_state_failure error..
So, I see there are many posts about black screens and sleep modes but I haven't found the solution for Nforce3 motherboard AGP setups yet.
Okay so I haven't gotten a proper BSOD since the computer doesn't actually power down, the screen just goes black and the speakers play a buzzing sound. It doesn't happen too often and if it does it usually seems to be within a few hours of turning the computer on (I leave it running unless I go away for a day or so). Seems to me the problem could be just about anything from the PSU to the GPU to the software.
There's this bugcheck that forces me to refresh install my Windows 8 installation. Everything was normal until I restarted my system and it takes longer time to boot. The screen stays black after boot logo disappearing, until I saw a BSOD.
Attached below is last and the only dump file generated while BSOD occured. I need to know what's the real cause so I can prevent it in the futures (this is like my third time to refresh install in less than a year...)
Note that I generated this diagnostic after refresh install so it might be irrelevant to crash dump attached...
Windows 8.1 ... When I close lid of my laptop and open it again the screen is black. Nothing works to get it out of this. I have power options set to "Do nothing" for both On battery and Plugged in.
So I press power button which sends the laptop to Sleep. Then I press it again to wake it up. And this is when I see the BSOD and laptop restarts.
In minidump I see athwnx.sys and ntoskrnl.exe reported.
athwnx.sys is driver for Dell Wireless 1515 minicard (Wifi and BT). Current driver is from Microsoft, version 3.0.1.155, dated 03/05/2013.
Attached is required info created by SF Diagnostic Tool.
When I turn on or restart my computer after the teal windows logo with the spinning wheel the screen will flash off quickly then come back on black and then 10 seconds later show the lock screen.
I upgraded from Windows 7 to Windows 8 Pro. Everytime or almost everytime I click on an app or go to the desktop and try to get on IE 10 (desktop version), my screen flashes and goes black for a few seconds then returns me to the screen with the space needle, then I click on it and it signs me back in. When I try to use Google Chrome, the websites freeze up on me. I don't want to have to reinstall/reformat as I paid $40 for this for one, and secondly, I don't want to have to repurchase Office 2010 as my licenses ran out. I ran every update that comes up and restart, but this doesn't change this issue. . why it does this and any way to fix it without reformatting?
Just had this new laptop running windows 8 and its an Acer.When I select the photos tile on the screen it goes to another screen which is black with a blue square icon and underneath it tells me that there are no files or folders in this view.There are photos in my picture folder as I just put then in.But if I go to the other method and select the My picture folder the photos are there.
It happened after my computer froze and I had to press the restart button manually. To be honest my desktop is loading up slower too. My desktop doesn't have a black wallpaper, it's original and blue hence why I am confused.
I have recently installed windows updates and after restart the black screen occurred after I typed my password. About five days before that I have reinstalled my Mobile Intel 4 series driver and now in Device manager it shows 3 grayed out monitors which were installed when I have reinstalled the Video driver. The monitor driver that Is currently loaded was installed when I installed the OS itself.
My sister has a Satellite C55-A5281 with home premium 8.1 x64. She recently did a system restore now the screen just goes black after this BIOS screen.
After upgrading from Win 8 to 8.1 my computer has become almost unusable. It freezes, can't maintain connections in Internet Explorer, has thousands of event errors, takes several MINUTES to start, and now causes the PSU to shut down during start. I does this with 3 different PSU's. I also can't use secure boot anymore. When I look up event error fixes, microsoft wants me to make registry changes, uninstall and re-install programs, and do other risky things that I'm just not qualified to do. I'm just afraid of really screwing things up beyond repair. It took me forever to get windows 8 installed, and I thought 8.1 would be better.
So I rebooted my computer after a crash, and after logging in the screens were completely black and my mouse & keyboard was unresponsive. I did Crtl + Alt + Del which brought up the correct menu, and after I exited it I was put onto the start menu, which was blank. Just like the login screen and lock screen, the colour and design had been reset (to purple, if it matters). Leaving the start menu presents me with the black desktop again, but the start bar at the bottom is present and after a while the clock, wifi, volume etc. loads in the bottom right as well as a User Profile Service notification telling me I've been "signed in with the default profile for the system". There are no pinned apps either, although FileZilla Server loads up after a minute and that is on the start bar now. Also, immediately after leaving the start menu, a "Location is not available" dialogue box comes up with the error message:
C:Windowssystem32configsystemprofileDesktop refers to a location that is unavailable. It could be on a hard drive on this computer or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, then try again. If it still cannot be located, the information might have been moved to a different location.
When I click OK on that, the Recycle Bin appears on my desktop. Opening the recycle bin displays the same message as before, and it does have all of the recycled files and folders inside. From here I can navigate through my folders, although the libraries option on the left side is empty (it normally has my documents, videos, user folder etc.). If I navigate to D:UsersAdministrator, my desktop folder is there with everything inside. I can also type Google (or presumably anything after http://) into the explorer bar which opens up Google Chrome, as well as open cmd and Control Panel by typing each one in. Navigating to C:Windowssystem32configsystemprofile shows that Desktop isn't actually present any more.
I've tried using both elevated cmd (net user /add Username) and control panel to create a new user, but the control panel button "Add or remove user accounts" button is unresponsive, and although cmd gives me a successful operation message (and tells me the account already exists if I do the same command again), it doesn't show up on the logon screen. I've tried making the user through cmd while logged in to administrator, using the Advanced Startup Options command prompt (the one that uses X:) and using safe mode with command prompt. The right-corner-menu > Settings > Change PC Settings button is unresponsive. I can't use the built-in administrator account because after I similar occurrence before, I've been using the built-in admin, which is the one that is now broken. None of my older accounts show up, either.
Also, after a few restarts and many attempted fixes (mainly automatic repair etc.), it now plays the whole patronising "We're getting your PC ready" video whenever I try to log in, and then it displays the start menu and bar (so I don't need to do the Crtl + Alt + Del step).
I'm having WIndows 8 Pro N, I encountered some issue here that Windows will boot into black screen quite sometime.
The moment when I tried to perform a restart or switch on my laptop, I could see the Windows 8 logo and then the screen just turned black. CTRL ALT DEL doesn't work and what I have to do is perform forced shut down.
After I switched it on again, everything just worked fine. The frequency of having the problem is 50%.
Just installed 8.1. When I logged back on, there was only a blank screen with a cursor. I activated task manager and a warning appeared stating, "?CreateRect@Value@DirectUI@@SAPEAV12@HH... could not be located in the dynamic link library C:WindowsSystem32Windows.UI.Immersive...
SFC scannow fixed the issue for awhile then i got force logout then i login the same issue reappear... I dont feel like doing fresh install ...
I loaded Windows 8 x64 about a week ago, it has booted fine every day until this morning. Instead of the loading windows logo its just a black screen that never does anything, I tried safe mode but F8 does nothing. What would cause this? It loaded just fine about 10 times, the only problem I had was with the installation I had to disable the hyper-threading to install the 64-bit version.
I will just be generally using my laptop browsing the internet or using programs such as photoshop and my system will freeze up for about 10 seconds and then will turn to a black screen forcing me to shut the system down via the power button. This happens at least once a day and most commonly occurs when opening photoshop. My laptop is a Packard bell EasyNote TE69KB.
always it happens that on the startup of windows 8.1 (and also when it was installed windows 8 before the windows 8.1 upgrade) after the republic of gamers logo and before the appearance of the lock screen, the monitor remains completely black for 5 minutes about (after that appears the lock screen and windows works again well). Usually Windows starts itself in 10 seconds about. During the black screen commands don't works. Can be the use of cc cleaner, that cleaning temporary files, creates this problem? I tried to reinstall the last version of the Nvidia display drivers but nothing changed. I took away all those unuseful programs from the windows startup.
I have a Asus ROG G750JX-CV200H Notebook bought 2/3 weeks ago: Windows 8.1 home Core i7 4700HQ RAM 16GB DDR3 Nvidia GeForce GTX 770M HDD 750GB 7200rpm
I was casually using my pc and it suddenly shutdown. I tried to restart it, but it's stuck on black screen. Here's the thing there was no windows logo or no bios or no nothing appeared on the screen. It just goes black even if I restart it a hundred times. I am sure the cables of the monitor are fine and I am also sure that there are signals coming from the pc.
P. S. I even ASSUMED that the pc must have switched on and typed password to login and waited enough to get it to sleep mode and then recover from there. But still no luck.
I purchased a Lenovo G400s Touch laptop a couple of weeks back. I am running Windows 8.1 (Windows 8 came pre-installed and hence I don't have a Windows CD) / Intel i5 processor / 4 GB RAM. Video cards: Intel HD Graphics 4000 and Nvidia GeForce 2GB
Since the last two days I am having a problem where when I restart my system it automatically gives me a black screen, nothing happens at all and I have to shut down my laptop by pressing the power button and then start it again.
Refreshing my PC is my last option as I shall lose a lot of apps and other stuff.
I went to the recovery section. Advanced startup. After I clicked on refresh my screen went black..and it's been already 20 minutes and I don't see anything at all..only a black screen..
For some reason after I sign into my user on my desktop, A blank screen appears and nothing loads. I tried the avast configuration since I'm using avast but it didnt work. I tried scanning the system in command promp and it says one corrupt ile was repaired...
I built a custom pc recently and I decided to get Windows 8.1. I built the pc and installed Windows 8.1 no problem. Rebooted after install no problem. Updated my graphics card drivers (tried playing minecraft and it said I needed to) and rebooted, no problem. Then, the next day when I turned it on, it booted onto the start screen, before the login, I clicked to continue to login and it went black. Everything but the mouse. It would flash on and off every little while.
I could move the mouse off the screen to the right and bottom, but not the top and left. I rebooted, same thing. One more reboot, and the splash screen is different . It says "Please Wait" on top of the loading circle thing. It says Recovery. I click advanced settings and continue to windows 8.1. It reboots and works fine. Until next time I turn it off and back on.
These are my specs, if needed: AMD FX-6300 6-Core 3.5 GHz ASRock 980DE3/U3S3 2x4GB G-Skill Ares DDR-3 1600mhz Gigabyte Geforce 650 Ti Windows 8.1 64-bit (obviously)
