8.1 Update - Won't Boot Past BIOS / All Recovery Media Black Screen With Mouse

Jun 2, 2014

I tried updating to Windows 8.1 Update 1 and in didn't go through properly (it hard froze and crashed) and now won't boot past the BIOS. I cannot get into Windows and I cannot get into the Recovery Menu.

I tried recovery USB's and any I create either from a 3rd party or Windows itself results in loading to a black screen with a mouse cursor. Only one worked, Acronis (probably because its Linux) and it showed all the drives ruling out a hardware issue but sadly it cannot repair Windows.

So it seems I might be a victim of the black screen issue some had when moving to Update 1.... BUT the difference is I cannot boot into the recovery menu at all and any recovery media boots to a black screen.

How to get out of this screen and actually boot into anything which will allow me to try to fix the MBR or go back to a restore point.

I thought the point of recovery software was that it loads no matter how corrupted Windows is... obviously not! Something is stopping all of them booting properly.

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Cannot Boot To Desktop / Black Screen With Mouse

Nov 24, 2013

It seems Windows 8.1 doesn't like my old graphic card drivers like Windows 8 did. In many cases when turn on my machine it boots to desktop but it doesn't show it - it just shows my mouse cursor and pure black background. When i click the power button tho, the desktop pops up for a second then the shutting down screen appears. After few reboots i finally managed to get to the desktop and use my computer (chances are 1:5 reboots lol).

I followed some tutorials i found on the internetz , explaining how sometimes ATI and NET framework 3.5 doesn't work together - this is not the case 'cause i tried following this tutorial to uninstall , clean and reinstall the latest drivers available for my crappy videocard + NET framework. Didn't worked...

I noticed something interesting while booting to Windows. IF there will be black screen with cursor - the boot time takes 1-2 seconds, IF everything will be alright - the boot process will take about 25 seconds. (just thought i should tell you this as well)

And finally here's my configuration:
Pentium 4 , 3.2GHz
ATI Radeon X550
2GB DDR2 RAM

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Toshiba Won't Boot - Screen Just Goes Black After This BIOS Screen?

Jun 23, 2014

My sister has a Satellite C55-A5281 with home premium 8.1 x64. She recently did a system restore now the screen just goes black after this BIOS screen.

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Black Screen After BIOS - Laptop Stays That Way And Doesn't Boot

Nov 16, 2013

I have a samsung laptop. I turn it on and I can see the bios screen. After that, the screen just goes black and stays that way and doesn't boot. I am able to get into BIOS and I can see all bootable options. I am not able to get into recovery settings or the advanced boot menu.

I burned my Windows 8 iso to my flash drive and plugged it into the computer. I tried automatic repair with it and that didn't fix it. I tried doing a system restore, but it failed saying "System Restore failed while copying the registry from the restore point. The registry in the restore point was damaged and could not be restored." The computer was working during that restore point that. I will try another one though.

It appears that something is corrupt within Windows, but I'm not sure exactly what. I can issue the command in command line, since I can boot to my flash drive, but I'm not sure what files I need to fix or if I'm correct.

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Computer Will Not Boot Up Past The Windows Splash Screen

Apr 8, 2014

I'll start my computer, it will post and go into the BIOS just fine, it will always get past the screen right after the bios (with the motherboard logo and the windows spinning dots) and then it will go to a blank screen of blackness. It's had this problem off and on for a while, and I put in a new power supply about 2 weeks ago and it fixed the problem but now it will only boot into safe mode.

It has no problems in safe mode and I have not seen it BSOD once.

This has been happening for a couple of months now, and it used to be sporadic on the old power supply, but then it always happened, and now it seems to be happening all of the time now as well. Oddly, if I were to disconnect the ethernet cable it seemed to boot up better on the old power supply, but it doesn't matter what I disconnect now, it doesn't seem to want to boot up past the spinning logo thing before you actually get into any kind of windows 8.

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Debugging :: How To Boot From BIOS Into 8.1 Recovery USB

May 27, 2014

I'm trying to boot from the bios into a Windows 8.1 Recovery USB. When it loads it just goes to a black screen with moveable mouse pointer and will sit like that endlessly. However when I boot with an Acronis USB for example everything comes up on screen fine.

Why this is happening or what it indicates?, all this is occurring outside of Windows so things like drivers shouldn't be affecting the display.

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No Login / Black Screen With Mouse Cursor Even In Safe Mode

Mar 21, 2014

My Windows8PC shows black screen with only mouse cursor instead of login screen. I tried chkdsk but it shows no errors. Even when i start in safe mode the screen stays black. I think it's a graphic driver problem, but i dont know how i can deactivate or delete the installed driver via cmd.

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Black Screen After Ending Tasks / Keyboard And Mouse Won't Work

Jun 19, 2014

The task manager was showing processing was a little high so I ended tasks I thought shouldn't be running like the store and then I ended what i thought was internet explorer, but it was windows explorer and it black screened and when I restarted it the mouse stopped working and I kept trying to do stuff i thought would work and restarting and then the keyboard also stopped working.

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Safe Mode Is Black Screen With Blinking Mouse - Windows 8.1

Sep 15, 2014

I am using Windows 8.1 with all the latest updates.

I'm trying to get into safe mode, but when I do it is only a black screen with in each corner it says "Safe Mode" and the whole screen blinks every few seconds resetting the cursors position. The cursor and text are only visible when I am moving the mouse, otherwise it's all black. I can't do any button combinations like CTRL ALT DEL or anything.

Normal mode works fine, and I can't think of any viruses/malware that work allow you to work in normal... but not safe mode.

I have all my Windows 8 options disabled (Windows 8 mode, fast boot, secure boot) to see if it was those but to no avail.

Every time I try, I have to go into safe mode. It sticks, so I can't just reboot/reset and go back into normal mode. I have to go into the emergency cmd and do bcdedit to delete the safeboot value.

I usually clean my PC every so often, the same with OS re-installation but nothing is wrong with the normal mode and the OS still seems quite fast with the SSD.

I have never seen safe mode function, this is the first attempt at running it in safe mode. What could cause this? I can't get into safe mode but can get into normal mode...

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Dell :: Inspiron 3537 - Boot To Recovery UEFI BIOS

Apr 14, 2014

So, I got a Inspiron 3537 i5. Nice laptop for it's price. Downloaded all the manuals, made my recovery DVDs. All was well in my world.

First thing I noticed is that there is no info in the manuals for tweaking the BIOS and since it is my first experience with a UEFI bios I was a bit disappointed. Is there a manual available for it?

Next I upgraded ATI Drivers to 13.12. I am an old user who always knew that updates were usually a good thing to do. Got in the same problem as many others with PC screen not waking up from sleep.

Thought I would do a recovery from the disk, but after trying various combinations (Ctl+F11, F8, F12 etc) I couldn't find a way to boot in the Recovery console. I did the recovery from my DVD and the laptop works fine.

How to add in UEFI bios a boot option to the Recovery partition? I undersstand that I have to create a new boot option using "Add boot option" and the two options available are to boot to the 1st (windows EFI) or 2nd (recovery partition), but the path for the recovery efi file to be loaded is unknown (+ you can't have access to the recovery partition to see the contents of it from windows).

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Setup Installation :: Windows 8.1 - Black Screen And Mouse Visible After Logged In

Nov 28, 2013

After i updated to Windows 8.1, I logged in and everything was gone, Just a black Screen and the mouse was visible and able to move but nothing else. I've tried Safe Mode, didn't work and i also went to Task manager to see if it would do anything and it didn't.

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Dell :: XPS One 27 Won't Boot After BIOS Update

Dec 26, 2012

After updating the BIOS to A09 Windows 8 won't boot anymore.

 The BSOD reports an issue with winload.efi and error code 0XC0000001.

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Getting Black Screen Right After BIOS Screen?

Jul 25, 2013

I have the Thinkpad X230t and normally run Windows 8 x64 with touch just fine. I installed the preview version of Windows 8.1 x64 today. The installation completed quite OK.

At the end of the installation, the installer tries to "set up my account" but then says that it cannot do it at this time, and that I can do it later. I said OK, then log on with my usual Microsoft username and password. Once I'm in the desktop, a message popped up saying Windows cannot find my profile in c:windowssystem32 ... a place like that. This message repeats when I tried to open Desktop, Downloads, or Documents.

I then tried to do a few things in Windows 8.1, but responses were super slow. I then restarted the computer but it froze in the blue restart screen. I then forced a manual restart.

Now I get a black screen right after Bios screen ("Press Enter to interrupt Normal startup"). No flashing cursor, just a plain black screen. None of the keys are responsive, except Ctrl-Alt-Del which will restart the computer, and the same thing happens.

Since I don't have a DVD drive, I cannot boost using the Windows DVD.

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Setup Installation :: New MSata Install From Acer Recovery USB - In Bios No Boot

Jan 14, 2014

These are the steps I've taken-- OS Win 8, pre-installed by Acer.

1) Make recovery USB using the Acer recovery wizard, with the laptop in stock configuration.

2) Install msata as secondary drive

3) Go to Computer management and initialize the msata and format with GPT style. Format the drive, assign a drive letter. (I only see 1 partition). I did this as NTFS/default allocation size. Is this where I went wrong?

4) Remove the factory HDD (listed as HDD0 in BIOS)

5) Boot to BIOS
5a) in BIOS, disable secure boot.
5b) Go to legacy mode
5c) Set msata (HDD1 in BIOS) as #1 in boot order

6) boot to USB recovery drive, follow steps to restore from USB (clean install, make partitions as it wants)

7) remove USB, reboot.

Error message-- no bootable device. I can basically load the USB again or the BIOS.

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Windows 8 Stuck At Black Screen (with Mouse Cursor) After Deleting Linux Partition

Aug 15, 2014

I have a problem in my dual boot machine. I decided to remove Linux mint 17 from my dual boot with windows 8.
I used easeus partition manager to delete the partitions associated (root, home and swap). Then I got unallocated space just before my windows partition. So I moved my windows partition to the extreme left possible. Then I merged this unallocated space with my second storage partition.

These steps required reboot (specifically the moving of windows partition). When I rebooted my PC I got an error that grub was not found. I realized that I had forgot to fix MBR and load windows boot loader. So I used windows 7 recovery disk (yes windows 7 as I don't have windows8 recovery or installation disk). I got a windows 7 style boot loader instead of windows 8's graphical one which has advanced recovery options built in. But I proceeded. Then eases did its job with the partitions. After a reboot now I am stuck at a black screen after entering my password with a movable mose cursor. I can only press Ctrl+alt+del. Selecting task manager from it does nothing.

Since I don't have windows 8 disks and windows 8 boot loader I am not able to refresh or reset my PC. Neither can I shift restart my PC to get advanced boot options. One more thing to note, that while entering password, I noticed that the lock screen and account pictures have changed to defaults of a freshly installed windows.

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Samsung Slate BIOS Update Now Won't Boot Up

Jan 6, 2013

I have Samsung slate xe700t1a and recently downloaded and installed the lates bios from Samsung. After the installation the machine rebooted and all I get is black screen. Not even the Samsung logo, just the blue power led light comes on. I have tried all the button combo boot up power windows key, vol up and down and nothing can't even access the bios. I contacted support and that was a waste of time. Maybe removing ssd drive and connecting using mini sata to sata cable on my pc.

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Windows 8.1 RTM Xbox 360 Media Center Extender - Black Screen

Sep 6, 2013

I installed 8.1 rtm as an upgrade over 8.1 preview and was immediately able to stream live and recorded wtv files/programs to my Xbox Media Center Extender without error.

After a several hours and maybe 1 or two reboots, all video (wtv, avi, etc) streamed to the Media Center Extender turned black after 5-6 seconds. Audio could still be heard, but there was no video and my Xbox remote control functions would stop working. I could go to the Xbox Blade Menu.

I went back to a manually saved restore point and still had the same problem.

Then I did a clean install of 8.1 rtm and again, everything was working properly again. Approx an hour later video streaming to the Xbox Media Center Extender went black.

"Play To" Media Center Extender also had the same problem, only that video would go black after 2 seconds.

If I return to the Xbox home screen and "Play To" Xbox 360 - video steams properly, although expectedly the ff/skip etc would not work.

I noticed that when the video would play normally to MCX one of the two Media Center Extender devices was not completely installed.

One of the devices has the IP address starting with 192.xxx and the other starts with either 127...

It takes some fiddling around, but if I

1. remove the association of the Media Center and Extender
2. delete all Xbox and Extender devices
3. reboot the xbox
4. Reestablish the Xbox and Media Center association
5. Allow the devices to be found and created (sometimes the Media Center Extender w/192. fails to complete installation)
6. Then Disable the MCX in Device Manager that references 192. and leave the one which references the 127

I have had dececent success with getting the above to work, but Every time I turn off my Xbox or leave MCX I need to follow the above steps again.

It's been 1 day since my last clean Win8.1 rtm clean install and I already have am up to Mcx-11 user!

My current build is a clean (non-upgrade)
Windows 8.1 rtm
AMD A8-3850
AMD Radeon HD 6550D (MS WDDM 1.2) v 13.150.102.0

I have also used the AMD Radeon Preview driver
Yesterday Win Update pushed an update to the 6550D

How I can set up a more reliable connection to Xbox Media Extender?

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Setup Installation :: ASUS M2N-E Won't Boot Win 8.1 After BIOS Update

Jul 2, 2014

It has an ASUS M2N-E motherboard with an old single core AMD Athlon 64 (I cannot remember which model specifically).

Last week, I provided him with a couple of old HDDs and 8GB worth PC-5300 DDR2 667 MHz RAM. We also installed Windows 8.1 64-bit, and other than the CPU being a single core and a bit slow, things were proceeding relatively smoothly.

He has an NVIDIA Geforce 8500 on the board, and he's ordered a PNY-made Geforce GTX 650 that's on it's way at present.

He's wanting to upgrade the CPU to the AMD PHENOM X4 9950, so we've been periodically meeting over the past couple of weeks to perform surgery on this old machine.

At any rate, we found that to update the CPU, we needed to update his BIOS from the one that was installed, which was at revision 0502. The needed BIOS revision for the CPU was 1504, but would also work with revision 1701.

After jumping through several hoops to update the BIOS, we updated it to 1701. However, since then the machine will not boot into Windows 8.1. He gets an instant BSOD. I did not see the error code, so I cannot say what it was. He told me that he's attempted to do a repair install to no avail. The repair attempt results in a constant loop of the machine rebooting and BSODing.

At any rate, here are some URLs that detail the board specs and the list of BIOS revisions for that board.

Motherboard Specs: Motherboards - M2N-E - ASUS
CPU Compatibility list: ASUSTeK Computer Inc. -Support- CPU Support M2N-E

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May 29, 2014

I pay a used laptop Sony Vaio SVF 143100c from china , they install windows 8 Enterbrise and no other software or drivers

when I check I found a recovery volume on the hard disk I assign this volume and copy all the recovery content to external Hard disk, size is 18 GB

and the product key is valid for Win 8 RTM CoreCountrySpecific OEMM,

I don't have a Recovery Media disk or usb to return to Factory condition, how to create a recovery disk to access tis image and re install tis laptop to Factory condition

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Dec 4, 2013

Trying to address a different problem, Gigabyte suggested that I update the BIOS on my GA-F2A88X-D3H mb from F1 to F3. In addition to not solving the problem, after I updated the image displayed on my monitor--Dell 2209 WA--doesn't fill the screen. Everything's there, but the image stops about 3.5" short of the right bezel.

Using AMD's Catalyst Control Center hasn't worked. I've read some posts about a similar--the same?--issue that suggest changing a setting in "My Flat Panel Display." But I see only "My VGA Display," with no option for over- or under-scanning.

The image does display fully on rebooting--I see the Gigabyte UltraDurable logo, and on entering BIOS instead of going into Windows 8.1 (64-bit).

Since first writing this, I've tried the monitor's menu and other buttons without success.

Is it worth getting a DVI-D to DVI-D cable to connect digitally, in place of the current VGA connection?

Does it signify that the monitor reports a screen resolution exceeding its supposed maximum of 1680 x 1050, namely, 1920 x 1080? In both Windows screen resolution and AMD CCC, I'm unable to set a resolution above 1680 x 1050, and setting lower resolutions doesn't work.

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Apr 29, 2014

I windows 8.1 installed an update on its own and when it restarted I can see only a black screen with a cursor flashin time to time, and I get black screen in safe mode as well ..here is what a tried and didn't work :

-safe mode(giving black screen too)

-Restore point(saying impossible to restore)

-fix with a windows 8 cd (some error )

-running cmd through the recovery tools and tried different commands but nothing worked (sfc/scannow, bcdedit /delete value safeboot)

-run through vga card too but same probleme,

My pc is hp probook 470 with switchable graphic cards intel 4000 and amd hd 8750

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Oct 18, 2013

I just installed 8.1 on my Samsung Series 7 Chronos laptop and it's now unusable. All I get after a reboot now is a blank screen and a vanishing cursor. I can't do CTRL+ALT+DEL or any other button combination. I also can't seem to be able to do a system restore as a restore point doesn't seem to exist for some odd reason. I've also tried the boot into low res mode but I get the same result. The only thing that seems to work is booting into Safe Mode with Networking but that doesn't allow me to install/uninstall anything so it's pretty much useless.

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Mar 23, 2013

i was just wondering if there has been an updated theme patch version witch fixes the blinking black screen after applying windows updates ?

Everytime i use any theme patcher on win 8 x64 it works fine until i do windows updates then it restarts ant the screen just blinks and its completely black after boot screen.

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May 20, 2013

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May 19, 2014

Yesterday I installed an update for Win 8.1 (It was around 90 some mb) after I login I only get a black screen with a useless white cursor. Screensaver works fine, when I do a CNTRL/SHIFT/ESC the task manager box pops up for a few seconds and disappears. I was able to create another user account and everything works fine, but I need to get my first account working properly ASAP.

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Feb 21, 2014

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I need to get my desktop up and running (the one with the "black screen of nothingness").....

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Apr 13, 2014

My brother just emailed me, he's just installed update 1 from Windows Update correctly and it's rebooted to a black screen and cursor only - nothing works, safe mode is no different - can't open CMD or Task manager

Can't seem to get Advanced options > System restore, PC keeps only giving F8 safemode options, none of them work

He doesn't have any 8.1 Media either. How to get him back into Windows ?

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Feb 27, 2013

i got this problem everytime my screen turns black when i update my graphic card drivers and this happens also when my lid closed,

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Feb 17, 2014

I have a Lenovo Z585 and it seems to be stuck in the early stage of boot up. When powered up the Cap sensor buttons flash every second and the caps lock indicator flashes every other second. The problems seemed to occur after windows 8.1 automatic update. I have tried battery and power lead out, pressing power power on for 30 sec but it did not work.

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Apr 13, 2014

My little brother has an 8.1 laptop, and from what I understand, when it prompted him for updates he clicked to restart. Now when the laptop tries to restart he sees his manufacturer logo and the Windows 8 loading circle, but after this the monitor goes black and stays that way. At some point a bluescreen pops up, says something about fixing the PC, goes to 100% after 5 minutes, restarts the PC, and the PC goes back to the manufacturer logo to start the loop again.

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Dec 15, 2013

I run Windows 8.1 and I have a problem that surfaced recently. When booting it shows the blue windows logo, showing that it's booting obviously, but after a few seconds it goes to a completely black screen that lasts for anywhere between 5 and 10 minutes before it goes to the lock screen. My system specs are pretty humble I admit, you can look at my specs, but it was never an issue as Windows 8 and 8.1 used to boot completely within 30 seconds max. I suspect it might be a problem with disk space as I have only a 250 GB hard drive with 4 GB free space.

I used to have two hard drives; a 1 TB and a 500 GB. Due to too many power failures in this pathetic country called South Africa, both of my hard drives died completely from too many write and read errors and corrupted partitions. I salvaged the 250 GB hard drive from an old PC of my aunt's as I could not and can still not afford a new hard drive. Having to wait 5 - 10 minutes to use my computer is just plain frustrating to say the least. I have already cleaned all of the junk and useless files on the hard drive, what's left on it is all stuff I can't afford to lose or delete.

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