Maintenance :: Windows 8 Is Stuck On Boot - Can't Recover / Restore Or Reset
Apr 13, 2013
Laptop Information- HP 2000 Notebook PC
Well, yesterday night, everything was going good until I tried to download League Of Legends on my laptop. I was multi-tasking on facebook, youtube, and a whole other stuff while my laptop was downloading League Of Legends, and then the whole laptop frooze and then I panicked and pressed the power button a couple times. When the laptop booted back up, it was all black and nothing happened.
I was searching online and pressed the F11 button to try and restore the laptop and it did work and I also got into windows 8. It was lagging and very slow when I booted into windows 8, and so I just decided to shutdown the laptop and try to refresh and reset the laptop from boot.
However the automatic recovery didn't work and couldn't repair the laptop. When I was refreshing and reseting the laptop, it wouldn't finish all the way, because it would stop at like 60% and then just stop and freeze. Now, I think I messed up a bit and now I can't boot into Windows 8 or even RESET,RESTORE,or REFRESH. Also I just dod a diagnostic check on UEFI, and my Hard Disk Short DST has failed, so I think that I need to replace my hard disk.
RIGHT NOW, MY LAPTOP BOOTS THIS SCREEN DOWN HERE
RECOVERY
Your PC needs to be repaired
The operating system couldn't be loaded because the system registry file is missing or contains errors.
File: Windowssystem32configsystem
Error code: 0xc000000f
You'll need to use the recovery tools on your installation media. If you don't have any installation media(like a disc or USB device), contact your system administrator or PC manufacturer
Press Enter to try again
Press F8 for Startup Settings
Press ESC for UEFI Firmware Settings
Press F9 to use a different operating system
All these options won't work because it will just loop back to this screen that I just showed you.
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Aug 27, 2013
I did a factory reset on my pc, after backing up all of my files to an external hdd... how do I restore those files to the fresh factory reset? Do I put them in a .zip and move them onto the onboard hdd?
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Feb 8, 2014
I have build a new pc, went to turn on File History and set it up and it began to restore from an old build. It is not restoring (and i don't need it too) but it is stuck. It won't turn off, or finish or fail. Been weeks now.
The location does exist, but regardless, I have deleted the files already.
how to force it to be clean config w/o re-installing Windows?
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May 12, 2014
My Toshiba laptop/Windows 8.1 installed a VLC Media player & Malware bytes today. I was instructed to Restart as 'drivers not working properly' & since then have been on the Automatic Repair loop. It says it cannot fix it - log file: C:WINDOWSSystem32LogfilesSrtSrtTrail.txt, & I tried a few System Restore points but that just says -
System Restore could not access a file. This is probably because an anti-virus program is running on the computer . Temporarily disable your antivirus program and retry System Restore. You can try System Restore again If you continue to see this error, you can try an advanced recovery method.
Thing is I can't get into Windows or my laptop to disable the antivirus program.
I don't have any CD or DVD & no product key as the disc has been misplaced.
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Jun 6, 2014
So, my problem started earlier this week when I tried to scan my Hard Drive using my antivirus system. Never do that.
My Vaoi laptop froze at 27% during the scan, and I had to manually shut it off (hold down the power button) and then restart it. Well, it started the scan again, and got stuck again, so I had to restart it again. The next time, I was able to read this millisecond long message about how to "cancel dskchk by pressing any key", so I did, but then it just took forever to load and opened on an error message saying that windows couldn't load, or something along those lines.
Eventually, after figuring out how to open safe mode, I tried to use a Restore point (which didn't work), Refresh the System (which couldn't complete), do a lot of maintenance scans (none of which worked), consult the internet off of my friend's computer (where I heard about the windows.old folder), and then I was finally forced to use the Vaio Recovery Tool and do an emergency backup onto my new External Hard Drive... It semi-worked, but a lot of my files weren't passed over to the external drive, and I'd like to get them back.
The files I care about are mostly image and document files (jpg, bmp, Word, and Notepad) and the folders they were in were all on my Desktop, but I don't know how to get them back. Some are there, some aren't, it's all just really confusing. So, now, I'm currently running three different Data Recovery programs (Wondershare, EaseUS, and Recuva - all free versions), but I'm basically wondering if there's anything else I can do to fix this. I don't have a windows.old folder on my C drive, but I do on my external hard drive, but it's half empty, like the rest of my folders..
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Jun 12, 2014
bought a surface pro from a friend yesterday, it had been turned on before I got it so I thought I would reset to factory settings, all was fine until the reset was around 90%, then a box appeared saying "the computer has restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click OK to restart the installation". But when it restarts the same message pops up.
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Apr 24, 2014
I was playing WOW the other night on my month old PC and all of a sudden I got a full red screen. I restarted the comp and this auto repair screen popped up and it freezes and just same thing over and over. the bottom of the screen is cut off and the only other window i can get into is the bios setup utility window. Cant get into any kind of safe mode nothing.
my computer is an Gateway SX2370-UR12
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May 6, 2013
My laptop went lagging while i was using it, so i restarted my laptop. After that, my laptop went into a mode that i have never experienced before. I clicked advanced setting, It made me choose either to restore it, reset it, and another one but i can't remember it. I chose the reset button, and currently it is stuck on RESET YOU PC. And its taking a very long time. I don't have my recovery disc or drive. I saved it before on a flash drive, unfortunately it died.
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Jul 17, 2013
I reset my pc to factory conditions using the Samsung recover tool, the pc seems slower fps wise in games for example. Was faster before i reset the pc. Model Samsung 3505VC. I believe it might be to do with my graphics card as it is rated only 4.9 now on windows rating and was 5.7 before.
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Mar 30, 2014
I'm having a problem trying to restore Win 8.1 after a crash. All I get is a blue screen with an error code.
I finally deduced that I was having a hardware problem with my beloved SSD (weird glitches and erratic behavior, occasional recognition errors in BIOS, and finally I/O errors when trying to restore from backup), so I pulled it out, and temporarily replaced it with a spare HDD of slightly larger size. The backup/restore program I use is Paragon, and it has worked flawlessly for me for some time, including when I migrated Win 8.0 to that SSD over a year ago. So I pulled up the last full-disk backup (from 4 weeks ago) and did a Restore to the replacement HDD, but the resulting installation will not boot. I've tried it several times, including using a different archive, and each time I get a blue screen saying "Your PC needs to be repaired", with an error code 0xc0000034.
What is this error code, and how do I go about fixing the problem? Is there some kind of issue with restoring an SSD backup to an HDD? (I know there is something about the partition alignment which may be different, for instance.) This program worked just fine in the opposite direction, meaning restoring a backup of an HDD to the SSD.
I might have been able to use the recovery media to fix the problem, if I had the current media... unfortunately, the disk I created was from prior to the 8.1 upgrade, and it won't work anymore. My mistake. But short of a clean install back to 8.0, and then another upgrade to 8.1.
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Mar 3, 2014
Did an upgrade to WIN 8.1 and everything kept freezing up. Took a brand new 1T portable drive and copied the entire (or what I thought was the entire) C drive.
Got into the boot screen and did a system restore. WIN 8 works fine, but my portable hard drive copy does not contain any of my documents, videos or pictures.
Tried Recuva and Puran on the original internal hard drive and still can't find any of the missing documents.
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Mar 24, 2013
I am running a cleanly installed standalone Windows 8 Pro X64 system which is not creating system restore points for updates, installations, and Revo Uninstaller uninstalls (despite the requisite setting being on in Revo).
I have being doing quite a bit of installation and updating over the past week or so but apart from one manually created restore point the only other was for an installation of Power DVD yesterday.
It seems MS is sitting on its hands on this one.
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Aug 21, 2013
First, some context: I have a Dell Inspiron 15R SE that came with Windows 8.
I've managed to get a working dual-boot system with Ubuntu 12.10. I can't remember exactly how I done that, but I remember that I had to disable secure boot. I think that the boot configuration those days was:
Secure boot: DisabledLoad legacy option rom: EnabledBoot list option: Legacy
This "configuration" worked perfectly for 6-7 months.
Then, one day (last week, can't remember the exact day), when I was using Windows 8 the computer crashed. I hard-rebooted and got this screen:
After executed boot-repair from a Ubuntu LiveCD dozens of times I've decided to eliminate Ubuntu temporarily and focus to get a system with Windows 8 working nice.
Then I used my recovery DVDs to recover the system. Yup, Windows has booted. But when I restarted first time I got the same error. Then I, digging a solution, pressed F12 after a reboot and got here:
The highlighted option allows me to boot into Windows 8. So I went to boot options (F2) and changed the following configuration:
Load legacy option rom: DisabledBoot list option: UEFI
Now I can boot directly to Windows without need to press F12.
But my objective isn't complete. I want to erase all Ubuntu entries from the seconds image and restore the legacy boot from the first imagem (because they worked before).
I did two things:
I erased all partitions related to Ubuntu (root partition and home partition).I created a Windows recovery disk (not a system recovery disk).
I used the recovery disk to run the automatic recovery procedure (I forgot the exactly name). I've runned it at least 10 times with no success. Then I went to command prompt to try the famous triad: bootrec /fixmbr, bootrec /fixboot and bootrec /rebuildbcd. Still, no solution.
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Sep 1, 2013
I did a PC Refresh and Reset and it's stuck at 1%
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Sep 15, 2014
Asus Zenbook UX51VZ / Windows 8 OEMUpgraded to Win 8.1 around three weeks agoFaced no problems (surfing, media programs, games worked fine)Last Friday during startup I received an error message telling me that something isn't correct and that windows will try to find the problemGot “directed” to the following menu Refreshing doesn't work as my hard drive seems to be blockedCan't select any restorable system images (as there aren’t any)I really don't want to format my hard drive! Tried to safe my data by looking everything up, managed to gain access to my second partition on which I had only media files. Still, I urgently need to get the files on my C: drive back.
How I recovered my data on D: :
Ubuntu Live CDBoot Ubuntu instead of windows (which can’t be booted anyways)Nautilus, selected D:/ (called DATA)Received following error message: "Error mounting /dev/dm-6 at /media/ubuntu/DATA: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=999,gid=999,dmas k=0077,fmask=0177" "/dev/dm-6"
[Code]....
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Sep 17, 2014
I have a new Dell 5537 comes with Windows 8.1. Day before, I tries to create a new partition in C: where is the the OS sits. After created an unallocated partition, I did not format it, jjust restart my laptop. Then it won't start. Even I use its Recovery disks, it cannot recover my system. NOW, I can see the Partition detail: 1: ESP Total 500MB Free 494MB SYSTEM2. DIAGS Total 40MB Free 35MB PRIMARY3. Total 128MB Free 128MB MSR(RESERVE)4. Total 2GB Free 1.7GB RECOVERY5. Total 920.6GB Free 920.4GB PRIMARY6.PBR IMAGE Total 8.2GB Free 4.3GB RECOVERY#5. Partition is where I have created a new partition but not format yet. Now I have a new Widnows 8.1 image file and tried to install in this partition, but it gave me an message: "WINDOWS CANNOT INSTALL, IT IS OF GPT PARTITION STYLE". so that I can install my new Windows 8.1 in this partition.
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Apr 6, 2014
I have a Lenovo G585 laptop that I installed with Linux (tried dual boot) and accidentally wiped out the Windows 8.1 restore partition. Now I want to restore it to Windows. I also have a Dell desktop Windows 8.1 that I can use to to create a USB restore image, can I use a restore image from a desktop to fix a laptop?
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Sep 9, 2013
Factory reset on windows 8.
My son decided to reset his windows 8 laptop to original factory settings, during the reset process his mom decided it was taking to long and turned off the laptop.
Now when its turned on it shows the message "restoring your computer", this message will then change to "diagnosing your computer", the screen will then go blank and it start all over again.
I can boot it from a USB drive, but when I click on "repair" i get an error message that it cant repair the computer. When i try to run restore from the USB I get a similar message.
is there anyway to run the system restore from the DOS prompt?
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Mar 1, 2014
I tried to start windows 8.1 this morning and it was stuck in a boot loop. System tried to carryout repairs to no avail.
I re-installed Windows and I have some drives that are setup in a raid configuration which has a system image I created some time ago after I performed a fresh install of windows 8.1. However, I can't seem to get recovery to locate it.
Is there a way of restoring from this backup to save my having to install each programme from scratch? The file is 141 gig and is an ADI file with an XML and disk image text file.
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Jul 4, 2014
Just recently I was using my computer when an error appeared saying I had a drive error that needed to be fixed. I clicked the error in the system tray and then the computer restarted in order to fix the drive error. Well, I went into an "automatic repair" but then it froze on the "select your keyboard layout" screen. I then tried the "refresh your PC" option, but it wouldn't work saying that the hard drive was locked. I then tried to restore the PC to a restore point but it wouldn't let me do that either. As a last ditch resort I tried to use the "reset your PC" option which I gather is just a guided reformatting of the hard drive but it wouldn't let me do that either, saying that the required partition wasn't there. I took it into a PC repair place and they said the hard drive needs to be wiped, that the registry is corrupted or something along those lines. When booting from the windows 8 CD I tried to go into the installation menu and it won't even accept the product key on my package.
All I can really access is the command prompt. I guess I just need to reformat the hard drive and perform a clean install of windows. How to do this reformatting? I've never done it before and don't want to screw it up. I'm not worried about saving data on the computer, nothing really important on the drive that isn't already backed up on my laptop.
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Jun 24, 2014
I have an infected laptop. It has Windows 8 installed.
The problem I'm having is that NO programs will execute, I cannot load "Change PC Settings" so I can't refresh, reset or restore Windows. I have tried the method of holding down SHIFT and restart but to no avail.
I can't load programs from usb/cd before boot but I can in legacy mode and not uefi (not sure what difference that makes).
I have successfully scanned with Kaspersky Rescue Disk 10 in legacy mode but it found nothing? I've also manage to scan again using legacy mode with Malwarebytes but nothing.
I also cant load up the Control Panel, it loads but no icons are showing. Command prompt I can load but not in Administrator.
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Mar 23, 2014
We're unable to restore/recover a system image we created recently using Windows 8.1.
System details:
Windows 7 w/SP1 installed on a 240GB SSD. All available Critical/Important updates also installed.
Windows 8 installed on 80GB SSD. Updated to 8.1 successfully.
In Windows 8.1, changed default OS to Windows 7 w/SP1.
Dual-boot works OK. Win 7 boots after 5 second delay unless Win 8.1 is selected manually.
PC also has 3 other internal HDDs used for various data storage.
Used Windows 8.1 to create System Image backup. Secondary internal 2TB HDD chosen as backup location.
System Image backup dialog box had checkmarks in both Win 7 and Win 8.1 checkboxes. In other words, it insisted on creating a System Image backup that included both OS's.
System Image backup was created successfully on chosen backup location.
Today i inserted the original Windows 8 install disc and selected Advanced Tools, then opted to recover a system image.
Recovery located the system image on the secondary HDD and began recovery process.
A few minutes later an eror message appeared saying System Image recovery failed, and he reason was (i think) that the recovery disc was different than the recovery System Image.
I'm guessing it meant it couldn't recover a Windows 8.1 System Image when using a Windows 8 install disc? Or did it mean it couldn't recover Windows 7 using a Windows 8 disc?
Re-booted in BIOS and changed the "1st hard disc" from the Win 7 SSD to the Win 8.1 SSD and tried the Recover System Image process again. This time it said it couldn't find a System Image to recover and when i tried to browse to the system image another error meassage said that the drive is "locked", and to unlock the drive before trying again.
Finally, tried to re-boot back into Windows but error message says "No operating system found".
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Jun 8, 2014
I have a Dell laptop Inspiron 15R 7537 that came with Windows 8. Yesterday I upgraded to Windows 8.1. Everything seemed to work fine after the upgrade. I shut down and re-booted several times with no issues. When I turned the computer on as usual today, I got the log in screen, then it briefly went to the desktop, then came a gray screen that blocks 99% of the desk top. This gray screen says "please wait" and has a cancel button at the bottom. It hangs forever and the cancel button doesn't work. It gives no other information.
I read several threads on the Microsoft Windows forum and this seems to be a common problem. How to boot using the Windows 8 recovery media disk that came with the Dell computer. I selected Troubleshoot, then Advanced Options, then Automatic Repair. I got a message that it couldn't do an automatic repair, so that didn't work. Next I tried System Restore, but I got a message that there were no restore points available from which to restore. Just to clarify - the Recovery Media Disk I have from Dell is for Windows 8 - not 8.1 - so maybe that's the problem.
The computer is totally worthless the way it is now, so unless there is some fix for the hanging gray screen in Windows 8.1, I would be happy just to reload the original Windows 8 Operating System. At least that worked.
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Aug 5, 2013
Automatic Restore Points is not working in System Restore. Task Scheduler is empty during last 30 days.
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Aug 12, 2014
I accidentally removed a usb cable from a powered usb hub , and a volume slider of some other program appeared superimposed and floating above my music making program , so I restarted the pc. From then on , it wouldn't start , and kept saying preparing automatic repair, then reached 40% and wouldn't go any further.
I unplugged my 2 external drives because they weren't showing in the bios , and plugged them into my laptop to check they were ok , and I am relieved to say they are.
Since i removed the drives , my desktop ( asus ) will eventually arrive at the blue recovery screen , but all these things that are supposed to fix it , aren't working.
When I try to refresh , it says the drive where windows is installed is locked. I've tried to do a system restore from 3 different restore points and none of them have worked ( one actually cited a mozilla profile as being the cause )
Re-image wont work because it cant find the image file , which is on one of my external drives which are now unplugged. Automatic repair diagnoses , but then says it cant repair. It also will not boot into safe mode.
I can use command prompt, and was hoping I could rename the system hive name , but the command prompt says
X=windowssystem32.
I've tried cd%windir%system32config , but it says " the drive , the path, or the filname is not valid" . I have successfully ran regedit from the command prompt .....
I had no reasons to expect anything untoward before yesterday. The automatic repair thing happened before , about 4 months ago , but i was always able to get out of it by switching it off at the wall. Now that doesnt work and its in an endless loop .
I have hirens bootcd but there are a lot of things on it that i dont know how to use. I was able to get mini xp working via hirens but couldn't access system restore.
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Mar 7, 2014
I have a fairly new (purchased 8/2013) Lenovo ThinkPad T431s with Windows 8.1 Pro 64-bit. It has a very tricky error coming basically 8 / 10 boots: Windows is Scanning and repairing drive...
Error details from Windows Event Viewer:
A corruption was discovered in the file system structure on volume ?Volume{f62db2cf-efe4-4b55-a3f7-0e7db991a984}.
A file on the volume is no longer reachable from its parent directory. The parent file reference number is 0x2000000000002. The name of the parent directory is "". The parent index attribute is ":$I30:$INDEX_ALLOCATION". The file reference number of the file that needs to be reconnected is 0x400000003db80. There may be additional files on the volume that also need to be reconnected to this parent directory.
What is wrong (my personal analysis):
To me, it seems that for some reason there is one (all the Event Viewer details point to similar error) corrupted / missing Windows (System) file that is causing this, but what the file(s) is/are.
Other symptoms on my laptop is that after loggin in and using whatever app (Windows delivered or 3rd party), the whole laptop jams totally for say 30-240 seconds and all apps go to "Not Responding" state untill Laptop recovers AND I can continue using my Laptop "normally".
What has been done trying to fix that:
SSD disk has been changed (image from previous SSD copied back) -> no solution, error remainschkdsk /F /R -> no solution, error remainsSFC /scannow -> no solution, error remainsdism /online /cleanup-image /restorehealth -> no solution, error remains after a few bootsTRIED using Windows 8.1 "Update & Recovery -> Refresh Your PC without affecting your files" -> Inserted the Lenovo "Operating System Recovery Disk Windows 8 Pro (OEM Activation 3.0 Required)" BUT Windows did not accept that DVD claiming "The media inserted is not valid"... ???Ended up calling Lenovo Support and they instructed me to order the Recovery DVD from Lenovorecovery.com -> Waiting that to arrive...
So how to solve this (prior proper (?) the Recovery DVD arrives)? I would absolutely NOT want to re-install everything from scratch...
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Oct 26, 2013
My system crashed yesterday. I am trying to recover my image. I boot from the recovery CD that I created when created the system image. The system image is stored on an external hard drive. When I try to recover the image it comes up with an error "Network path not found error 0x80070035". I have shared the folder, I have tried everything that I can think of to fix this.
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Jun 23, 2013
I have a pretty new computer. Just a few months old. It is supposed to be a good one.
Dell XPS 8500
Quad core i7 processor
lots of memory and extras
This computer also has the 64 bit edition of Windows 8 installed on it. Windows 8 is driving me up the wall!!! I have had numerous problems with it since day 1.
As recently as a few days ago, my system was running reasonably okay. Then I downloaded a driver for my network card from the dell.com website. From that point on, I cannot get my computer to boot up properly. I have turned my computer off and on multiple times in hopes that it would correct whatever is wrong.
When I first turn my PC on, it will stay stuck at the Dell logo window for a while.
Sometimes it will make it past that and it will give me an error message that says:
"error sending end of post message to ME, system HALT!"
Also, I sometimes get a message which says:
"the last USB device you connected to the computer malfunctioned, and Windows did not recognize it.
Try reconnecting the device. If windows still does not recognize it, your device may not be working properly."
This is insanity. I have NOT connected any new USB devices to my computer.
I do not know what to do. I figured that the easiest thing might be to try simply reinstalling Windows 8 from scratch. So I inserted my Windows 8 reinstall disk that Dell sent me when I bought this thing. However, my computer will not boot from this disk. So I guess I am stuck.
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Jun 2, 2013
Well, I had a dual booted machine booting Windows 8 and Ubuntu.
Windows 8 was starting to play up so I decided to completely reset the computer. I backed everything up, booted to Windows 8 and hit the 'Reset PC' button.
After answering some questions (full erase, whole disc etc), it informed me that it was going to restart. I clicked accept.
Short Story:
- Corrupted Windows 8 partition
- Corrupted Windows 8 recovery partition
Long Story:
Instead of rebooting back to anything, I got left sitting at a grub rescue prompt. From there I told it to boot windows 8.
I then spent five minutes staring at the booting screen. Nothing happened.
I powered off and tried again, this time pointing grub rescue at the windows 8 recovery loader partition. Well, initially that looked like it worked. I got the nice metro UI, and chose 'reset this PC' It then informed me that the recovery partition was missing some files. The only other option was to shut down.
I tried booting just plain windows 8 again, but had the same problem as before (nothing happening), And now when I try to boot the recovery loader, Grub tells me the EFI file isn't where it expects it to be. (Interestingly, how are you meant to boot to this without having a non-windows bootloader?)
Additional Details: Computer: HP Envy M6-1206TX. Pre-installed with Windows 8. Bought about 1 month, 1 week ago.
The Questions:
Since windows 8 came pre-installed, I don't have a Windows 8 disc, are there any possibilities for me to get back windows 8? (other than contacting the store I purchased it from)
After going through the license agreement, my interpretation is that I still have a license for Windows 8, but I am not under their limited warranty (due to dual booting). I do not wish to buy another license, as I already have one.
One last question:
If you acquired the software on a disc or other physical media, your proof of license is the genuine. Microsoft certificate of authenticity label with the accompanying genuine product key.
Neither my laptop, nor the box, nor any of the paperwork provided in it had this 'certificate of authenticity.' I suppose that means I have no legal rights to the software. Who's fault is this, HP, Microsoft, or the store I bought it from?
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Jun 6, 2014
My Toshiba Windows 8 is stuck on the Boot Menu and I don't know how to get pass it.
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Jul 4, 2013
Bought a new laptop with preinstalled Windows 8, didn't like it, went into laptop bios, think i deleted some drivers or commands to get me into windows 8 again. dont see any driver options, boot options priorities and cant add new ones
Think i deleted the default one, have nothing under boot options. Once I started the machine it goes right to the bios
the boot devise driver into windows i think is missing.
Unrelated images not mine, but kinda looked like this: [URL] .....
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