Can't Reset / Refresh Or Restore PC Or Run Any Programs

Jun 24, 2014

I have an infected laptop. It has Windows 8 installed.

The problem I'm having is that NO programs will execute, I cannot load "Change PC Settings" so I can't refresh, reset or restore Windows. I have tried the method of holding down SHIFT and restart but to no avail.

I can't load programs from usb/cd before boot but I can in legacy mode and not uefi (not sure what difference that makes).

I have successfully scanned with Kaspersky Rescue Disk 10 in legacy mode but it found nothing? I've also manage to scan again using legacy mode with Malwarebytes but nothing.

I also cant load up the Control Panel, it loads but no icons are showing. Command prompt I can load but not in Administrator.

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Refresh / Reset And Restore Not Working In Win RE For 8.1

Jul 4, 2014

Just recently I was using my computer when an error appeared saying I had a drive error that needed to be fixed. I clicked the error in the system tray and then the computer restarted in order to fix the drive error. Well, I went into an "automatic repair" but then it froze on the "select your keyboard layout" screen. I then tried the "refresh your PC" option, but it wouldn't work saying that the hard drive was locked. I then tried to restore the PC to a restore point but it wouldn't let me do that either. As a last ditch resort I tried to use the "reset your PC" option which I gather is just a guided reformatting of the hard drive but it wouldn't let me do that either, saying that the required partition wasn't there. I took it into a PC repair place and they said the hard drive needs to be wiped, that the registry is corrupted or something along those lines. When booting from the windows 8 CD I tried to go into the installation menu and it won't even accept the product key on my package.

All I can really access is the command prompt. I guess I just need to reformat the hard drive and perform a clean install of windows. How to do this reformatting? I've never done it before and don't want to screw it up. I'm not worried about saving data on the computer, nothing really important on the drive that isn't already backed up on my laptop.

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Unable To Reset / Refresh Win 8.1?

Mar 12, 2014

Due to malware issue (snap.do) i want to refresh or reset my windows 8 (updated to 8.1). but on restart it gives the following error

The application or operating system couldn't be loaded because a required file is missing or contains error.

File:Windowssystem32winload.efi
Error code: 0xc000000f

I dont have any recovery media (disc or recovery drive).

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How To Reset Or Refresh Windows 8 Without DVD

Jan 28, 2013

"Microsoft has introduced two interesting and very useful features in Windows 8. Refresh PC and Reset PC are the two new features that fix all Windows issues by refreshing settings or resetting everything. These features allow you set your Windows 8 settings to their defaults, or reset Windows 8 to factory settings (original settings) by deleting data and installed apps.

Though most of us have the Windows 8 installation media, it’s always a good idea to make necessary changes to the default settings so that you can Reset Windows 8 without inserting the installation or recovery media."

How To Reset Or Refresh Windows 8 Without DVD ...

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System Reset / Refresh In Windows 8.1

Dec 1, 2013

I need to perform a System Refresh against once of my computers. However, when I try to launch the System Refresh option, it claims Windows is missing some files to do so and to insert a Windows installation media or recovery media to claim those files.

Here's the trip-up: I created recovery media on another Windows 8.1 computer and that STILL didn't work (said something about the media not being valid, despite being generated in the same OS). How do I get this to work?

I did do my homework on this issue and apparently having done the Windows 8.1 upgrade through the Windows Store strips out its ability to do a Refresh/Reset unless an ISO is present (of which you don't have one of course because of how you did the upgrade; chicken and egg problem right there). Two of my computers were done as Windows Store upgrades but my Ultrabook was not (for that I did a complicated jig that allowed me to keep all my installed Windows 8.1 Preview software while still moving to the Windows 8.1 final build). However it doesn't seem to matter as even the Ultrabook, despite its unique upgrade path, still fails to start a Refresh (should I want to do one there) so the problem is all over my Windows 8.1 machines.

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Sep 1, 2013

I did a PC Refresh and Reset and it's stuck at 1%

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Oct 7, 2012

Refresh PC and Reset PC not in Windows Server 2012 ????

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Unable To Go To Desktop - Refresh Or Reset Windows 8 Laptop

Jun 16, 2014

I cant boot to my windows 8. As I open my laptop it says "preparing automatic repair" >> daignosing your pc >>> attempting repairs>>> then it was stuck and cant proceed to desktop.

i tried to open advance setting by pressing "F8" then advance settings option appears. and i tried to a troubleshoot then chose>>

REFRESH YOU PC --- "theres a problem refreshing your pc"
RESET YOUR PC ---- "theres a problem reseting you pc"
AUTO REPAIR ---- cannot repair

Right now i want to reformat my ASUS laptop with pre installed windows 8 but i dont know what to..

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Setup Installation :: Win 8 Pro Lost Boot - Won't Reset Or Refresh

Feb 12, 2013

New Windows 8 Pro with WMC install to a new Intel SSD on an old Dell Inspiron 530. I got everything activated and working fine, and then I swapped the SSD for the old HDD to finish getting all my data. But when I swapped the SSD back in, I can no longer get Windows 8 to boot--it goes into automatic repair, but none of the options are available to me. Refresh won't work, reset won't work, I can't even get system restore to work (it shows me two restore points available, but it won't let me select them.)

This was a clean install, so it has the 350MB recovery partition. I believe the RAID is set properly (I have no straight up AHCI option in BIOS, but I installed Windows 8 under RAID [it shows "AHCI Bios enabled!" during POST], and remembered to change to IDE mode to boot the HDD, and back to RAID before trying to boot the SSD).

I've always been able to troubleshoot these sorts of problems under XP or 7, but I'm just not familiar with these Windows 8 processes (or SSDs/AHCI/RAID stuff) yet. I've got all the linux tools, Hirens, etc. available, and can verify that the files on the SSD appear to be fine. I could reinstall if necessary, but really don't want to have to deal with the upgrade and re-activating--and even if I do have to reinstall.

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Aug 22, 2014

I installed Windows 8 Through my windows DVD and now want to make it so I don't need the Windows Installation Disk or any USB Recovery key. Is there any way to make a refresh AND reset partition and image.

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Setup Installation :: Unable To Refresh Or Reset - Drive Locked

Jun 21, 2014

Have decided to take the plunge to reset my computer (because Windows Store would not open). Booted from the installation disk but cannot Reset or Refresh, I get "The drive where Windows is installed is locked. Unlock the drive and try again."

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Samsung Laptop HDD Replaced Now Cannot Refresh Or Reset - Some Files Are Missing

Mar 19, 2013

I've had a lot of trouble with my samsung laptop. The HDD has been replaced but I now cannot do a refresh or reset. I get the message"Some files are missing. Your Windows installation or recovery media will provide these files". The laptop came with Windows 8 installed so I do not have the installation discs. I can do a factory restore by pressing f4 on start up successfully but still shows the above message trying to refresh. What caused this and what can I do about it?

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Setup Installation :: Unable To Refresh Or Reset PC After Automatic Repair Fail

Jun 7, 2014

My PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows. When i try to refresh or reset alway get msg " there is a problem resetting your pc, no changes are made" My PC is preinstalled so no I don't have recovery CD/DVD Here pics

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Setup Installation :: Unable To Refresh Or Reset PC After Automatic Repair Fails

Aug 4, 2013

You have Windows 8 or Windows 8 Pro installed on your PC. Your PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows.

Automatic Repair is unable to repair your PC and you select "Advanced options". After selecting "Troubleshoot", you choose to either "Refresh your PC" or "Reset your PC".

In this scenario, recovery may fail and you are returned back to the main WinRE screen. This issue may occur if the System or Software registry hives have become damaged or corrupted.

To attempt to resolve this issue, follow the steps below. Following these steps should only be used if you are attempting to use the "Refresh your PC" or "Reset your PC" options in Windows RE because your system is in a non-bootable state.

-After Automatic Repair fails to repair your PC, select "Advanced options" and then "Troubleshoot".
-Select "Advanced options" and then select "Command Prompt".
-If prompted, enter in the password for the user name.
-At the Command Prompt, go to the windowssystem32config folder by typing the following command: cd %windir%system32config.
-Rename the System and Software registry hives to System.001 and Software.001 by using the following commands:
ren system system.001
ren software software.001

I did all that but when I tried to rename the Software.001 file the system responds: "The process cannot access the file because it is being used by another process" ...

I tried to create a Ubuntu start up usb key so that i could maybe get in and rename the file but that presented more problems.

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Maintenance :: Toshiba Qosmio X870 BT3G23 - Repair Files Without Having To Reset Or Refresh Computer

Sep 14, 2013

Using the sfc command, I found some corrupted windows files but it was unable to repair them... Is there any way I can repair the files without having to reset or refresh my computer and lose everything I installed?

I found something called DISM, but when I used it, it said unable to find source files or something... I found my recover partitions, but they don't have drive letters. Anything I can do?

I have a Toshiba Qosmio X870-BT3G23 laptop

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Maintenance :: System Restore / Refresh Not Working Completely

Oct 20, 2013

A month back I accidentally deleted the wow6432 node from my registry under system_user. I believe this is the root of all my problems. Once I did that, my toshiba c885 D 64 bit would not boot. I forced the computer to shut down and pressed f12 to get to the system recovery options. I then restored to a point before my blunder. Well, my laptop worked for a while and then magically the screen goes black and will not reboot. I did sestem restore a few more times since I could get a little bit of work done in between restoring and the screen turning black again. After I was fed up with having to run system restore every other day, I decided to run system refresh to keep my files but reset everything else. After restoring I am getting the same problem and find myself again running system restore every other day just to keep working.

My questions are if I completely reinstall windows 8 and start from scratch, will this definitely solve the problem? I thought system refresh would have worked, so I'm not sure. Also, are there any other available options for me to fix my computer without starting from scratch?

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Cannot Restore / Refresh Windows 8.1 Single Language Edition

May 29, 2014

I've got a problem with Windows 8.1 Single Language Edition 64-bit (English/Russian/Ukrainian).

When Windows 8 updated to 8.1 last year through the Store, I lost the ability to Restore and Refresh (a feature I had used several times previously).

Since then I have been using the same installation of 8.1, and it has finally become too laggy and bloated and I need desperately to Restore (files are all backed up and removed from computer, ready for Restore).

Things I have tried already:

- Found my Product Key using a keyfind program. My version of 8.1 came preintalled on the laptop, no DVD case, or e-mails with Key.
- Made a recovery USB Flash Drive (my laptop doesn't have a DVD drive). Recovery drive works when I boot from BIOS, but says it is invalid when I try to Restore.
- Tried to download an official ISO file from Microsoft, but the site says my Product Key is invalid (its not invalid).
- Tried using the Enterprise Trial ISO to Restore, and am now stuck with an expired trial copy of Enterprise.

I still have the Recovery Partition, and didn't delete it when I made the Recovery USB.

My computer is an ASUS Zenbook prime UX31A. All I want is to Restore. Even if its back to Win 8. I do not understand why all options seem to be broken since the update to 8.1. It seems intentional.

I want to Restore legitimately, and use the product I bought legitimately. But if this continues I may have to seek "alternatives".

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Windows 8 - Custom Refresh Image Will Restore Files?

Jul 27, 2014

If I create a custom refresh image such as a blank retail windows 8 will it restore my files. I'm trying to go from wim 8.1 pro wmc to pro because it is not activated and I have a pro product key. Is there any way to downgrade without losing files settings etc.

What i mean is can I reinstall windows 8 pro (I currently have media center) without losing eveything?

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Accounts :: Windows 8 Temporary Profile Error - Can't Restore Or Refresh

May 16, 2013

Since in installed windows 8 updates yesterday I have been put into a temporary profile when I login to my machine.

i have tried to resolve this using safe mode, system restore, refresh pc and automatic repair.

however I keep being put into a temporary profile as none of these have worked.

how can I sort this out?

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Stuck In Automatic Repair Loop - Refresh / Restore Won't Work

Aug 12, 2014

I accidentally removed a usb cable from a powered usb hub , and a volume slider of some other program appeared superimposed and floating above my music making program , so I restarted the pc. From then on , it wouldn't start , and kept saying preparing automatic repair, then reached 40% and wouldn't go any further.

I unplugged my 2 external drives because they weren't showing in the bios , and plugged them into my laptop to check they were ok , and I am relieved to say they are.

Since i removed the drives , my desktop ( asus ) will eventually arrive at the blue recovery screen , but all these things that are supposed to fix it , aren't working.

When I try to refresh , it says the drive where windows is installed is locked. I've tried to do a system restore from 3 different restore points and none of them have worked ( one actually cited a mozilla profile as being the cause )

Re-image wont work because it cant find the image file , which is on one of my external drives which are now unplugged. Automatic repair diagnoses , but then says it cant repair. It also will not boot into safe mode.

I can use command prompt, and was hoping I could rename the system hive name , but the command prompt says
X=windowssystem32.

I've tried cd%windir%system32config , but it says " the drive , the path, or the filname is not valid" . I have successfully ran regedit from the command prompt .....

I had no reasons to expect anything untoward before yesterday. The automatic repair thing happened before , about 4 months ago , but i was always able to get out of it by switching it off at the wall. Now that doesnt work and its in an endless loop .

I have hirens bootcd but there are a lot of things on it that i dont know how to use. I was able to get mini xp working via hirens but couldn't access system restore.

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Reset Sizes Via Windows To Default Settings For All Programs

Sep 15, 2014

Some of the taskbar menus have appeared to have shrunk in size, especially on chrome. I fiddled with the sizing of my windows in the Personalization menu in Windows but this doesn't seem to have fixed it. On chrome m tabs are smaller and the text and buttons on websites and address bar are smaller as well. Skype and Word seem to be okay.

Or I could be losing my mind. Is there a way to reset all sizes via Windows to their default settings for all programs?

I did install Rainmeter last night but I don't think it has anything to do with it.

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Some Programs Not Working After System Restore

Sep 6, 2014

so after I did windows updates after a long time (it's for a good reason that I am not updating) the notebook failed to start correctly. After the windows loading screen, only different tones of black were flashing - probably bad graphics driver. Anyway, I managed to do a system restore. Although it said it wasn't successful, it works But now some programs won't start. From Adobe, AfterEffects starts without problems, but Photoshop and Illustrator has an error: [URL]

When I try to uninstall Office completely, the set-up window doesn't even come up. And what's worse... when I run a new installation from a disk, there's an error too. [URL]

I've never come across something like this.. I don't know what to do.

Edit: So I managed to uninstall Office through a 3rd party software.. but I still have trouble installing it back (a different error now). I run as administrator and have full user rights on the folder..

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Maintenance :: Windows 8 Is Stuck On Boot - Can't Recover / Restore Or Reset

Apr 13, 2013

Laptop Information- HP 2000 Notebook PC

Well, yesterday night, everything was going good until I tried to download League Of Legends on my laptop. I was multi-tasking on facebook, youtube, and a whole other stuff while my laptop was downloading League Of Legends, and then the whole laptop frooze and then I panicked and pressed the power button a couple times. When the laptop booted back up, it was all black and nothing happened.

I was searching online and pressed the F11 button to try and restore the laptop and it did work and I also got into windows 8. It was lagging and very slow when I booted into windows 8, and so I just decided to shutdown the laptop and try to refresh and reset the laptop from boot.

However the automatic recovery didn't work and couldn't repair the laptop. When I was refreshing and reseting the laptop, it wouldn't finish all the way, because it would stop at like 60% and then just stop and freeze. Now, I think I messed up a bit and now I can't boot into Windows 8 or even RESET,RESTORE,or REFRESH. Also I just dod a diagnostic check on UEFI, and my Hard Disk Short DST has failed, so I think that I need to replace my hard disk.

RIGHT NOW, MY LAPTOP BOOTS THIS SCREEN DOWN HERE
RECOVERY
Your PC needs to be repaired

The operating system couldn't be loaded because the system registry file is missing or contains errors.

File: Windowssystem32configsystem
Error code: 0xc000000f

You'll need to use the recovery tools on your installation media. If you don't have any installation media(like a disc or USB device), contact your system administrator or PC manufacturer

Press Enter to try again
Press F8 for Startup Settings
Press ESC for UEFI Firmware Settings
Press F9 to use a different operating system

All these options won't work because it will just loop back to this screen that I just showed you.

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Aug 27, 2013

I did a factory reset on my pc, after backing up all of my files to an external hdd... how do I restore those files to the fresh factory reset? Do I put them in a .zip and move them onto the onboard hdd?

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Setup Installation :: Windows 8 Factory Reset - Run System Restore From DOS Prompt

Sep 9, 2013

Factory reset on windows 8.

My son decided to reset his windows 8 laptop to original factory settings, during the reset process his mom decided it was taking to long and turned off the laptop.

Now when its turned on it shows the message "restoring your computer", this message will then change to "diagnosing your computer", the screen will then go blank and it start all over again.

I can boot it from a USB drive, but when I click on "repair" i get an error message that it cant repair the computer. When i try to run restore from the USB I get a similar message.

is there anyway to run the system restore from the DOS prompt?

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Apps / Software :: After System Restore Majority Of Programs Not Working

Aug 5, 2014

My laptop (Dell Inspiron 2013 64-bit) was playing up today and instead of restarting it, I foolishly clicked on the option to "refresh the pc". Little did I know that this would remove all my current programs....

I decided then to do a System Restore. Now, all my programs are back, however, the majority of my programs such Firefox, Microsoft Office and such will not even open!!!

I would just like to know if there is anyway to get these programs running again without having to reinstall them all?

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Apps / Software :: Retrieve Some Of Programs And Apps That Reset Removes

Sep 12, 2013

I have Office 2010 which came preinstalled on my Dell 8300 XPS. I have the key and have recovered the program in the past.

If I Refresh my pc, and find the folder Windows. Old, can I get the Office program out of it or do I have to download from a site and install again?

Obviously I don't know what is in the folder nor what it allows you to retrieve . I do know that when done with it you can delete it.

I can retrieve some of the programs and apps that refresh removes and that is not hard to do. Perhaps I just open the folder, locate the program, and copy and paste it or click 'reinstall'.

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Apps / Software :: Missing Some Programs In Programs And Features?

Apr 2, 2014

Recently my mom visited a website that tricked her. She downloaded and installed some stuff she didn't need. I removed the stuff but noticed some other problems. I'm not sure if these are new problems caused by the useless stuff she installed.

Control Panel -> Programs -> Programs and Features is not showing all installed programs. Oddly, the only listed installed programs have names that start with the letter M. 14 programs are listed. See picture. Start Menu -> All Programs -> I suspect some programs are missing. I have a Win 7 style Start menu because I am using IObit's Start Menu 8 program. Control Panel -> System and Security -> Administrative Tools was empty. I fixed that by using SFC /SCANNOW.

I tried using System Restore to go back to an earlier date, but that didn't work. In the process of trying to do that I discovered that BitDefender Internet Security 2014 doesn't get along with Windows 8.1's System Restore feature. I uninstalled BitDefender and successfully went back to an earlier date but still had the same problems with missing programs. I undid the restore. I created a new Windows user account. The new account had the same issues: missing programs in the Start menu and Programs and Features menu.

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Aug 25, 2014

On Windows 8.1, when I open Programs and Features in Control Panel, it does not show all of my installed programs. I am trying to remove some programs and they are not listed.

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Aug 5, 2013

Automatic Restore Points is not working in System Restore. Task Scheduler is empty during last 30 days.

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Apr 6, 2014

I have a Lenovo G585 laptop that I installed with Linux (tried dual boot) and accidentally wiped out the Windows 8.1 restore partition. Now I want to restore it to Windows. I also have a Dell desktop Windows 8.1 that I can use to to create a USB restore image, can I use a restore image from a desktop to fix a laptop?

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