Setup Installation :: Unable To Refresh Or Reset - Drive Locked
Jun 21, 2014
Have decided to take the plunge to reset my computer (because Windows Store would not open). Booted from the installation disk but cannot Reset or Refresh, I get "The drive where Windows is installed is locked. Unlock the drive and try again."
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Jun 7, 2014
My PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows. When i try to refresh or reset alway get msg " there is a problem resetting your pc, no changes are made" My PC is preinstalled so no I don't have recovery CD/DVD Here pics
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Aug 4, 2013
You have Windows 8 or Windows 8 Pro installed on your PC. Your PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows.
Automatic Repair is unable to repair your PC and you select "Advanced options". After selecting "Troubleshoot", you choose to either "Refresh your PC" or "Reset your PC".
In this scenario, recovery may fail and you are returned back to the main WinRE screen. This issue may occur if the System or Software registry hives have become damaged or corrupted.
To attempt to resolve this issue, follow the steps below. Following these steps should only be used if you are attempting to use the "Refresh your PC" or "Reset your PC" options in Windows RE because your system is in a non-bootable state.
-After Automatic Repair fails to repair your PC, select "Advanced options" and then "Troubleshoot".
-Select "Advanced options" and then select "Command Prompt".
-If prompted, enter in the password for the user name.
-At the Command Prompt, go to the windowssystem32config folder by typing the following command: cd %windir%system32config.
-Rename the System and Software registry hives to System.001 and Software.001 by using the following commands:
ren system system.001
ren software software.001
I did all that but when I tried to rename the Software.001 file the system responds: "The process cannot access the file because it is being used by another process" ...
I tried to create a Ubuntu start up usb key so that i could maybe get in and rename the file but that presented more problems.
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Sep 1, 2013
I did a PC Refresh and Reset and it's stuck at 1%
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Feb 12, 2013
New Windows 8 Pro with WMC install to a new Intel SSD on an old Dell Inspiron 530. I got everything activated and working fine, and then I swapped the SSD for the old HDD to finish getting all my data. But when I swapped the SSD back in, I can no longer get Windows 8 to boot--it goes into automatic repair, but none of the options are available to me. Refresh won't work, reset won't work, I can't even get system restore to work (it shows me two restore points available, but it won't let me select them.)
This was a clean install, so it has the 350MB recovery partition. I believe the RAID is set properly (I have no straight up AHCI option in BIOS, but I installed Windows 8 under RAID [it shows "AHCI Bios enabled!" during POST], and remembered to change to IDE mode to boot the HDD, and back to RAID before trying to boot the SSD).
I've always been able to troubleshoot these sorts of problems under XP or 7, but I'm just not familiar with these Windows 8 processes (or SSDs/AHCI/RAID stuff) yet. I've got all the linux tools, Hirens, etc. available, and can verify that the files on the SSD appear to be fine. I could reinstall if necessary, but really don't want to have to deal with the upgrade and re-activating--and even if I do have to reinstall.
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Mar 12, 2014
Due to malware issue (snap.do) i want to refresh or reset my windows 8 (updated to 8.1). but on restart it gives the following error
The application or operating system couldn't be loaded because a required file is missing or contains error.
File:Windowssystem32winload.efi
Error code: 0xc000000f
I dont have any recovery media (disc or recovery drive).
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Jun 16, 2014
I cant boot to my windows 8. As I open my laptop it says "preparing automatic repair" >> daignosing your pc >>> attempting repairs>>> then it was stuck and cant proceed to desktop.
i tried to open advance setting by pressing "F8" then advance settings option appears. and i tried to a troubleshoot then chose>>
REFRESH YOU PC --- "theres a problem refreshing your pc"
RESET YOUR PC ---- "theres a problem reseting you pc"
AUTO REPAIR ---- cannot repair
Right now i want to reformat my ASUS laptop with pre installed windows 8 but i dont know what to..
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Sep 15, 2014
I have recently attempted to reset my laptop to factory and i get this issue
Computer specs:
Asus VivoBook S550CM 8gb Ram
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Jul 19, 2014
I was using Ubuntu 14.04 on my laptop before. Now I want to install Windows 8. I have laptop's rescue CD. I get the following error when I tried to install Windows 8 on UEFI using the rescue CD:
"Unable to reset your pc a required partition is missing".
I think I have a problem about partitions type because Ubuntu uses ext4.
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Apr 13, 2014
I recently purchased an Asus X551 laptop with Windows 8 but straight the way uninstalled Windows 8 and installed Ubuntu (after creating a Windows 8 recovery drive just in case). I have since decided that I want Windows 8 back as I have found that I cannot use a lot of software on Linux. The laptop did not come with any form of recovery disk or installation disk, the only reminent of Windows 8 I have is the recovery USB that I created from within the OS.
When I plug in the USB and boot from it it brings up the recovery menu with options to reset the PC but when I click it it says something like - "Unable to reset PC. A required partition is missing".
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Dec 10, 2012
I want to reset my Windows 8 as there is some odd behaviour going on.
I have my MY Documents, My Photos, My Videos etc... all on the D: Drive.
If I do a reset, will it just format and reinstall the C: drive, or will it wipe the D drive where all my documents are kept too?
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Oct 20, 2013
I have a Dell Inspiron 7720 Win 8 x64 PC which includes UEFI (described in Microsoft link below). However, UEFI is accessed on Win 8 from Settings Charm > "Change PC Settings". This requires that you have booted the system already. In case of a main disk crash, you need to boot from another drive, like a thumb drive.
During restart my Dell PC displays "F12 Boot Options" in lower right of screen during restart, but multiple presses of F12 during startup are ignored. Likewise when I try F1 or F2 during startup. So I have no way to specify an alternate boot drive.
I am thinking maybe my PC is defective, but also maybe I'm missing something. What is UEFI? - Microsoft Windows Support
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Jun 14, 2014
From many days i was trying to make backup but i was not able to make than i found that my Master File Table it corrupt which located in System Reserved.
Than i thought of Re-Installing Windows than i Formatted System Reserved Drive & My C Drive.Now I am not even able to Install Windows.
Error Shown by the Windows Setup - Setup was unable to create a new system partition or locate an existing system partition.
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Apr 8, 2014
My Toshiba Satellite Laptop has Windows 8. For some reason windows 8 wont load. It gets to the screen where you select which username you want. But from there its non responsive, I cant get into Windows, I cant restart to load it up in safe mode.
I got a Windows 8 disk which I had to change the bios to load it up. The cd loads but it says the automatic repair wont repair the laptop. I try to refresh windows 8 but I get a message saying the drive where windows is installed is locked. unlock the drive and try again. It also wont let me use system restore.
I try to use the reset pc option but I get a message saying unable to reset your pc, a required drive partition is missing.
At the start it gives me the option to install windows 8, I don't know whether to just do that? Is it ok to do with windows 8 already installed?
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Jan 23, 2013
I have a Windows 7 / Windows 8 dual boot setup that was initially working fine. When attempting to update the graphics drivers in Windows 8 last week, something went wrong and the system crashed. Now when I attempt to boot into Windows 8, it goes into the Attempting Automated Repairs loop which never finishes, even when left running for several hours. I attempted to boot off of the Windows 8 installation CD and do a Refresh but it just errors out saying Windows could not be refreshed.
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Jan 30, 2013
As I used to transfer for our customers Windows 7 from HDD to SSD, I used to pull the HDD out, take the SSD, make a transfer either with Acronis, Paragon or manually. Usually at home, one my own computer, simply by putting both HDDs in.
Today, I got a first Windows 8 computer to migrate. As soon as I connected the main HDD from the laptop to my computer, at boot, I got the blue screen. When I removed the HDD, my system booted OK.
What is that??? I never ever saw Windows crashing just because I put a HDD in it. I left the laptop in the company, so I wasn't able to put it back (going to do it tomorrow), but I already did the first Windows 8 setup - it's an Asus laptop.
Weird thing is, that even when connecting via USB (I have a SATA/USB3 dongle which I can use for such purposes), it first recognizes the disk, then it shows the 2nd partition (DATA), and then it also goes into blue screen. What the hell is that? Is it some new Windows 8 protection or something?
Trouble is, Paragon migration software I bought previously doesn't support Windows 8, so I would have to buy a new one...
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Aug 18, 2013
I have done a re-install of Windows 8 due to stabilty and speed issues.
It is a DUAL boot with Ubuntu 13.04, but this is not the problem.
The DESKTOP (I use Classic Shell) to get to the Desktop not the START screen. This worked well with my previous install.
However, I can't put ANYTHING on the blank Desktop - the folder Desktop has TONS of stuff in it.
Checked Permissions. Tried to Create a new folder or shortcut - it SAYS it's OK, and puts the New Folder in the Desktop folder, but it does NOT appear on my Desktop.
The Background works and I can get the Next Background by right clicking and selectin Next Desktop Background.
The START screen Icon of Desktop is also blank, except for my Background.
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Jul 21, 2013
Does not show up anywhere, device mgr etc. The only way I can see it is to adapt it to a usb connection.
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Aug 14, 2014
My PC started off on Win 8 and I upgraded to Win 8.1 .
I want to do a completely fresh installation. I do not mind going back to Win 8 and redownloading Win 8.1 afterwards.
My problem is that when I go to PC Settings > "Remove everything and reinstall Windows", I get the error: "Insert media. Some files are missing. Your Windows installation or recovery media will provide these files."
I have a partition on my computer "HP_RECOVERY (F:)". It states 1.24 GB free of 10.6 GB. When I open it, it contains a folder called "Recovery" and "HP_WSD.dat" -- the .dat file is 1 KB. When I open the folder, it says that it is empty (hidden folders and files are set to be shown). If I look at the folder properties, it states that it contains 1 file, 2 folders. The size is 69 bytes.
I have not touched this recovery partition ever since I got this PC. I have, however, run a partition software before because I split my (C:) into (C: and D:). I do not know if this may have somehow corrupted my recovery partition.
What is the best way for me to quickly and cleanly format my PC without losing my registration key? I do not have a copy of Win 8 or Win 8.1 on a CD or USB.
I opened up cmd as admin and typed in "reagentc /info" and it output this:
Code: C:WINDOWSsystem32>reagentc /info Windows Recovery Environment (Windows RE) and system reset configurationInformation: Windows RE status: Enabled Windows RE location: ?GLOBALROOTdeviceharddisk0partition3RecoveryWindowsRE Boot Configuration Data (BCD) identifier: 8fc8db37-7d80-11e3-91ec-faa553f3f5b4 Recovery image location: Recovery image index: 0 Custom image location: Custom image index: 0REAGENTC.EXE: Operation Successful.
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Aug 7, 2014
I upgraded Windows 8 to Windows 8.1 via the Windows store and so. Do not have a DVD or any media to do a refresh or recovery ... I need to refresh Windows 8.1 as many of my apps do not open.
I tried this from this site here. All went fine but when i went to refresh windows cannot find any media again.
How to: REFRESH your Windows 8.1 installation without installation media.
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Jan 28, 2013
"Microsoft has introduced two interesting and very useful features in Windows 8. Refresh PC and Reset PC are the two new features that fix all Windows issues by refreshing settings or resetting everything. These features allow you set your Windows 8 settings to their defaults, or reset Windows 8 to factory settings (original settings) by deleting data and installed apps.
Though most of us have the Windows 8 installation media, it’s always a good idea to make necessary changes to the default settings so that you can Reset Windows 8 without inserting the installation or recovery media."
How To Reset Or Refresh Windows 8 Without DVD ...
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Jul 4, 2014
Just recently I was using my computer when an error appeared saying I had a drive error that needed to be fixed. I clicked the error in the system tray and then the computer restarted in order to fix the drive error. Well, I went into an "automatic repair" but then it froze on the "select your keyboard layout" screen. I then tried the "refresh your PC" option, but it wouldn't work saying that the hard drive was locked. I then tried to restore the PC to a restore point but it wouldn't let me do that either. As a last ditch resort I tried to use the "reset your PC" option which I gather is just a guided reformatting of the hard drive but it wouldn't let me do that either, saying that the required partition wasn't there. I took it into a PC repair place and they said the hard drive needs to be wiped, that the registry is corrupted or something along those lines. When booting from the windows 8 CD I tried to go into the installation menu and it won't even accept the product key on my package.
All I can really access is the command prompt. I guess I just need to reformat the hard drive and perform a clean install of windows. How to do this reformatting? I've never done it before and don't want to screw it up. I'm not worried about saving data on the computer, nothing really important on the drive that isn't already backed up on my laptop.
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Dec 1, 2013
I need to perform a System Refresh against once of my computers. However, when I try to launch the System Refresh option, it claims Windows is missing some files to do so and to insert a Windows installation media or recovery media to claim those files.
Here's the trip-up: I created recovery media on another Windows 8.1 computer and that STILL didn't work (said something about the media not being valid, despite being generated in the same OS). How do I get this to work?
I did do my homework on this issue and apparently having done the Windows 8.1 upgrade through the Windows Store strips out its ability to do a Refresh/Reset unless an ISO is present (of which you don't have one of course because of how you did the upgrade; chicken and egg problem right there). Two of my computers were done as Windows Store upgrades but my Ultrabook was not (for that I did a complicated jig that allowed me to keep all my installed Windows 8.1 Preview software while still moving to the Windows 8.1 final build). However it doesn't seem to matter as even the Ultrabook, despite its unique upgrade path, still fails to start a Refresh (should I want to do one there) so the problem is all over my Windows 8.1 machines.
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Jun 24, 2014
I have an infected laptop. It has Windows 8 installed.
The problem I'm having is that NO programs will execute, I cannot load "Change PC Settings" so I can't refresh, reset or restore Windows. I have tried the method of holding down SHIFT and restart but to no avail.
I can't load programs from usb/cd before boot but I can in legacy mode and not uefi (not sure what difference that makes).
I have successfully scanned with Kaspersky Rescue Disk 10 in legacy mode but it found nothing? I've also manage to scan again using legacy mode with Malwarebytes but nothing.
I also cant load up the Control Panel, it loads but no icons are showing. Command prompt I can load but not in Administrator.
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Jul 17, 2013
Can not do factory setting or refresh it says error 0x80073bc3 and also i have to press 0 when booting then it goes to the windows. In bios Hdd is the first line.
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Feb 10, 2013
I tried to run "Reset and reinstall windows" when I found out that "keep nothing" is not a clean install.
However, the reinstallation part (Windows setup, with the serial number part) starts over and over again.
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Oct 7, 2012
Refresh PC and Reset PC not in Windows Server 2012 ????
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Nov 28, 2013
I recently did an update of my machine from Windows 8 to Windows 8.1. The update process did not show any errors or warnings and by the time it finished I was under the impression that everything went smooth.
After the update I was testing the environment and discovered that one of my desktop applications stopped working, I went to the developer's website and indeed I found there is a known issue with their software on 8.1 and to solve it, I had to completely uninstall the software and then install it once more. So I went to Programs and Features in order to do so and to my surprise the Uninstall button was missing from the interface. Right-clicking an item and selecting uninstall from the menu gives a warning message suggesting that the application might have already been uninstalled and asks if I wanted to remove the application from the Programs list. However, clicking OK or Cancel just closes the message box and nothing happens.
So I went and tried to Refresh My PC; Once I clicked Refresh My PC the verification process started and indeed it told my that some system files are missing and that it should take care of it provided I insert my Windows disc. Now since its an OTA update from Win 8 to 8.1 I thought that MS knows that some people will not have a physical copy of 8.1 and so I inserted my Windows 8 Pro System Builder disc hoping it would work, but sadly as you might have guessed, it did not. It told me that I needed the 8.1 recovery disc.
Now I have been looking everywhere for a recovery image to download and use to fix my problem, everywhere I go it suggests that I make my own copy. But how am I supposed to do that if my Windows is faulty and has missing files. I really don't wanna go back to Windows 8 and re-upgrade to 8.1. I have a monitored internet bandwidth and I cannot go and download the 3 GB 8.1 update once more.
How can I repair my 8.1 machine?
I came across this article describing how to get an ISO image for 8.1 with a Windows 8 product Key. However, entering my Windows 8 Pro System Builder (OEM) key in the box fails and tells me that the key I entered is not for this product.
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Jan 8, 2013
I have a new Sony vaio duo 11 running (or not) Windows 8 64 bit. I was away when it arrived. Number one son decided to set it up for me so that it would be working on my return. I now need to refresh or recover but am being told that some Windows files are missing. I have no media disk or backup. So how do I go about getting the missing files?
Every web site tells me to stick the Windows 8 media in. This doesn't seem to be a rare problem so why don't Microsoft make them available online? Alternatively, if I was to buy a Windows 8 64bit pro upgrade and install over, would this provide me with the missing files?
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Aug 22, 2014
I installed Windows 8 Through my windows DVD and now want to make it so I don't need the Windows Installation Disk or any USB Recovery key. Is there any way to make a refresh AND reset partition and image.
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Mar 19, 2013
I've had a lot of trouble with my samsung laptop. The HDD has been replaced but I now cannot do a refresh or reset. I get the message"Some files are missing. Your Windows installation or recovery media will provide these files". The laptop came with Windows 8 installed so I do not have the installation discs. I can do a factory restore by pressing f4 on start up successfully but still shows the above message trying to refresh. What caused this and what can I do about it?
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