System Reset / Refresh In Windows 8.1
Dec 1, 2013
I need to perform a System Refresh against once of my computers. However, when I try to launch the System Refresh option, it claims Windows is missing some files to do so and to insert a Windows installation media or recovery media to claim those files.
Here's the trip-up: I created recovery media on another Windows 8.1 computer and that STILL didn't work (said something about the media not being valid, despite being generated in the same OS). How do I get this to work?
I did do my homework on this issue and apparently having done the Windows 8.1 upgrade through the Windows Store strips out its ability to do a Refresh/Reset unless an ISO is present (of which you don't have one of course because of how you did the upgrade; chicken and egg problem right there). Two of my computers were done as Windows Store upgrades but my Ultrabook was not (for that I did a complicated jig that allowed me to keep all my installed Windows 8.1 Preview software while still moving to the Windows 8.1 final build). However it doesn't seem to matter as even the Ultrabook, despite its unique upgrade path, still fails to start a Refresh (should I want to do one there) so the problem is all over my Windows 8.1 machines.
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Jan 28, 2013
"Microsoft has introduced two interesting and very useful features in Windows 8. Refresh PC and Reset PC are the two new features that fix all Windows issues by refreshing settings or resetting everything. These features allow you set your Windows 8 settings to their defaults, or reset Windows 8 to factory settings (original settings) by deleting data and installed apps.
Though most of us have the Windows 8 installation media, it’s always a good idea to make necessary changes to the default settings so that you can Reset Windows 8 without inserting the installation or recovery media."
How To Reset Or Refresh Windows 8 Without DVD ...
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Oct 7, 2012
Refresh PC and Reset PC not in Windows Server 2012 ????
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Jun 16, 2014
I cant boot to my windows 8. As I open my laptop it says "preparing automatic repair" >> daignosing your pc >>> attempting repairs>>> then it was stuck and cant proceed to desktop.
i tried to open advance setting by pressing "F8" then advance settings option appears. and i tried to a troubleshoot then chose>>
REFRESH YOU PC --- "theres a problem refreshing your pc"
RESET YOUR PC ---- "theres a problem reseting you pc"
AUTO REPAIR ---- cannot repair
Right now i want to reformat my ASUS laptop with pre installed windows 8 but i dont know what to..
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Aug 22, 2014
I installed Windows 8 Through my windows DVD and now want to make it so I don't need the Windows Installation Disk or any USB Recovery key. Is there any way to make a refresh AND reset partition and image.
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Mar 12, 2014
Due to malware issue (snap.do) i want to refresh or reset my windows 8 (updated to 8.1). but on restart it gives the following error
The application or operating system couldn't be loaded because a required file is missing or contains error.
File:Windowssystem32winload.efi
Error code: 0xc000000f
I dont have any recovery media (disc or recovery drive).
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Jul 4, 2014
Just recently I was using my computer when an error appeared saying I had a drive error that needed to be fixed. I clicked the error in the system tray and then the computer restarted in order to fix the drive error. Well, I went into an "automatic repair" but then it froze on the "select your keyboard layout" screen. I then tried the "refresh your PC" option, but it wouldn't work saying that the hard drive was locked. I then tried to restore the PC to a restore point but it wouldn't let me do that either. As a last ditch resort I tried to use the "reset your PC" option which I gather is just a guided reformatting of the hard drive but it wouldn't let me do that either, saying that the required partition wasn't there. I took it into a PC repair place and they said the hard drive needs to be wiped, that the registry is corrupted or something along those lines. When booting from the windows 8 CD I tried to go into the installation menu and it won't even accept the product key on my package.
All I can really access is the command prompt. I guess I just need to reformat the hard drive and perform a clean install of windows. How to do this reformatting? I've never done it before and don't want to screw it up. I'm not worried about saving data on the computer, nothing really important on the drive that isn't already backed up on my laptop.
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Jun 24, 2014
I have an infected laptop. It has Windows 8 installed.
The problem I'm having is that NO programs will execute, I cannot load "Change PC Settings" so I can't refresh, reset or restore Windows. I have tried the method of holding down SHIFT and restart but to no avail.
I can't load programs from usb/cd before boot but I can in legacy mode and not uefi (not sure what difference that makes).
I have successfully scanned with Kaspersky Rescue Disk 10 in legacy mode but it found nothing? I've also manage to scan again using legacy mode with Malwarebytes but nothing.
I also cant load up the Control Panel, it loads but no icons are showing. Command prompt I can load but not in Administrator.
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Sep 1, 2013
I did a PC Refresh and Reset and it's stuck at 1%
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Feb 12, 2013
New Windows 8 Pro with WMC install to a new Intel SSD on an old Dell Inspiron 530. I got everything activated and working fine, and then I swapped the SSD for the old HDD to finish getting all my data. But when I swapped the SSD back in, I can no longer get Windows 8 to boot--it goes into automatic repair, but none of the options are available to me. Refresh won't work, reset won't work, I can't even get system restore to work (it shows me two restore points available, but it won't let me select them.)
This was a clean install, so it has the 350MB recovery partition. I believe the RAID is set properly (I have no straight up AHCI option in BIOS, but I installed Windows 8 under RAID [it shows "AHCI Bios enabled!" during POST], and remembered to change to IDE mode to boot the HDD, and back to RAID before trying to boot the SSD).
I've always been able to troubleshoot these sorts of problems under XP or 7, but I'm just not familiar with these Windows 8 processes (or SSDs/AHCI/RAID stuff) yet. I've got all the linux tools, Hirens, etc. available, and can verify that the files on the SSD appear to be fine. I could reinstall if necessary, but really don't want to have to deal with the upgrade and re-activating--and even if I do have to reinstall.
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Jun 21, 2014
Have decided to take the plunge to reset my computer (because Windows Store would not open). Booted from the installation disk but cannot Reset or Refresh, I get "The drive where Windows is installed is locked. Unlock the drive and try again."
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Mar 19, 2013
I've had a lot of trouble with my samsung laptop. The HDD has been replaced but I now cannot do a refresh or reset. I get the message"Some files are missing. Your Windows installation or recovery media will provide these files". The laptop came with Windows 8 installed so I do not have the installation discs. I can do a factory restore by pressing f4 on start up successfully but still shows the above message trying to refresh. What caused this and what can I do about it?
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Jun 7, 2014
My PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows. When i try to refresh or reset alway get msg " there is a problem resetting your pc, no changes are made" My PC is preinstalled so no I don't have recovery CD/DVD Here pics
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Aug 4, 2013
You have Windows 8 or Windows 8 Pro installed on your PC. Your PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows.
Automatic Repair is unable to repair your PC and you select "Advanced options". After selecting "Troubleshoot", you choose to either "Refresh your PC" or "Reset your PC".
In this scenario, recovery may fail and you are returned back to the main WinRE screen. This issue may occur if the System or Software registry hives have become damaged or corrupted.
To attempt to resolve this issue, follow the steps below. Following these steps should only be used if you are attempting to use the "Refresh your PC" or "Reset your PC" options in Windows RE because your system is in a non-bootable state.
-After Automatic Repair fails to repair your PC, select "Advanced options" and then "Troubleshoot".
-Select "Advanced options" and then select "Command Prompt".
-If prompted, enter in the password for the user name.
-At the Command Prompt, go to the windowssystem32config folder by typing the following command: cd %windir%system32config.
-Rename the System and Software registry hives to System.001 and Software.001 by using the following commands:
ren system system.001
ren software software.001
I did all that but when I tried to rename the Software.001 file the system responds: "The process cannot access the file because it is being used by another process" ...
I tried to create a Ubuntu start up usb key so that i could maybe get in and rename the file but that presented more problems.
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Sep 14, 2013
Using the sfc command, I found some corrupted windows files but it was unable to repair them... Is there any way I can repair the files without having to reset or refresh my computer and lose everything I installed?
I found something called DISM, but when I used it, it said unable to find source files or something... I found my recover partitions, but they don't have drive letters. Anything I can do?
I have a Toshiba Qosmio X870-BT3G23 laptop
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Jun 18, 2014
I am having an issue with the amount of time that it takes for this to complete. I have heard that it can take a bit of time, but my laptop(Acer Aspire V3-771G-9809 Notebook Intel Core i7 3632QM (2.20GHz) 8GB Memory 1TB HDD NVIDIA GeForce GT 650M) has been stuck on 60% for over 24 hours. I am wondering if this is something to be concerned about or do you think everything will be okay?
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Aug 5, 2014
I recently purchased a Acer Desktop PC, well recently was in Feb/March of this year.
I tried to refresh the system. All worked fine until I rebooted the system. After I input my log on password in it a screen comes on saying that windows cannot be activated at this time. Please try later or input the product key.Also I cannot download any updates, I presume because of the activation.
The Pc was purchased New and had windows 8.1 installed with no installation disks or product keys in sight. After much searching I managed to get the product key, manually input it and Nada, Nothing! It would not accept it.
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Nov 28, 2013
I recently did an update of my machine from Windows 8 to Windows 8.1. The update process did not show any errors or warnings and by the time it finished I was under the impression that everything went smooth.
After the update I was testing the environment and discovered that one of my desktop applications stopped working, I went to the developer's website and indeed I found there is a known issue with their software on 8.1 and to solve it, I had to completely uninstall the software and then install it once more. So I went to Programs and Features in order to do so and to my surprise the Uninstall button was missing from the interface. Right-clicking an item and selecting uninstall from the menu gives a warning message suggesting that the application might have already been uninstalled and asks if I wanted to remove the application from the Programs list. However, clicking OK or Cancel just closes the message box and nothing happens.
So I went and tried to Refresh My PC; Once I clicked Refresh My PC the verification process started and indeed it told my that some system files are missing and that it should take care of it provided I insert my Windows disc. Now since its an OTA update from Win 8 to 8.1 I thought that MS knows that some people will not have a physical copy of 8.1 and so I inserted my Windows 8 Pro System Builder disc hoping it would work, but sadly as you might have guessed, it did not. It told me that I needed the 8.1 recovery disc.
Now I have been looking everywhere for a recovery image to download and use to fix my problem, everywhere I go it suggests that I make my own copy. But how am I supposed to do that if my Windows is faulty and has missing files. I really don't wanna go back to Windows 8 and re-upgrade to 8.1. I have a monitored internet bandwidth and I cannot go and download the 3 GB 8.1 update once more.
How can I repair my 8.1 machine?
I came across this article describing how to get an ISO image for 8.1 with a Windows 8 product Key. However, entering my Windows 8 Pro System Builder (OEM) key in the box fails and tells me that the key I entered is not for this product.
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Oct 20, 2013
A month back I accidentally deleted the wow6432 node from my registry under system_user. I believe this is the root of all my problems. Once I did that, my toshiba c885 D 64 bit would not boot. I forced the computer to shut down and pressed f12 to get to the system recovery options. I then restored to a point before my blunder. Well, my laptop worked for a while and then magically the screen goes black and will not reboot. I did sestem restore a few more times since I could get a little bit of work done in between restoring and the screen turning black again. After I was fed up with having to run system restore every other day, I decided to run system refresh to keep my files but reset everything else. After restoring I am getting the same problem and find myself again running system restore every other day just to keep working.
My questions are if I completely reinstall windows 8 and start from scratch, will this definitely solve the problem? I thought system refresh would have worked, so I'm not sure. Also, are there any other available options for me to fix my computer without starting from scratch?
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Sep 16, 2013
I did a system refresh earlier because windows media player wasn't working properly.Now all my google bookmarks are gone, but before i did system refresh it said it wouldn't delete any of my personal files? All my music/other media is still there but the only thing that's missing is my bookmarks.
Is there anyway i can undo a system refresh?
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Aug 1, 2013
I am trying to use a system drive to store Refresh Images on.
I can share the drive & access it from the Desktop & Command Prompt but not the Elevated Command Prompt.
Just thought it would be easier than having a USB drive attached & hitting the battery.
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Jun 22, 2014
I was running windows 8.1 back in January and it crashed during an update. After that, the system wouldn't start and just kept on going round in circles trying to fix itself. (See thread 'Solved: Can't fix windows 8.1, PC locked. Last post 28-2-2014.)
Under diagnostic tests at a local PC repair shop, a hard drive failure seemed to be the problem. Since it was under warranty, it went back to PC World who sent it back to Lenovo. I got it back in March but all they did was a system reset, putting it back on windows 8.
Everything is now working fine apart from one fact. It won't update. I just get the 'failure configuring updates, reverting changes' message. My metro tiles stopped working yesterday as well. I presume this is also an update issue. Under investigation it appears updates have never been installed. I came across a message saying the place where windows stores updates has been moved. How do I repair this, since the windows update troubleshooter doesn't work? I am fairly conversant in DOS, but it's been a while.
I'm using a Lenovo Ideacentre B340 running windows 8 with the following spec:
Intel Pentium CPU G645 @ 2.90GHz
DDR3 SDRAM
Lenovo Mahobay motherboard
440GB Hard Drive
I have enabled safemode startup on the F8 key and everything of importance is backed up.
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Jul 26, 2013
I have made a System Image & a Custom Recovery Image on my Asus Vivotab but I cannot get the system to recognize them on a USB Hard Drive.
I got into this by testing the Refresh Custom Recovery Image. The system did not find the image as the system allocated a different drive letter so I have basic Refresh. I have found my way to the Administrator Command but cannot find RECIMG on either the x: or C: drives. Do I need a Path Command from System32?
I also have a System image on a USB Hard Drive but cannot get the system to find it. I have tried putting the files folders in the root directory but the system still does not recognise them.
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Sep 9, 2013
Factory reset on windows 8.
My son decided to reset his windows 8 laptop to original factory settings, during the reset process his mom decided it was taking to long and turned off the laptop.
Now when its turned on it shows the message "restoring your computer", this message will then change to "diagnosing your computer", the screen will then go blank and it start all over again.
I can boot it from a USB drive, but when I click on "repair" i get an error message that it cant repair the computer. When i try to run restore from the USB I get a similar message.
is there anyway to run the system restore from the DOS prompt?
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Oct 28, 2012
I upgraded my dv6 to Windows 8 and wasn't completely happy with the way it was running so I decided to do a full reset including all of my files. Its been going for a few hours now and only up to 32%.
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Feb 12, 2014
My System is not getting shut down. When i click Shut down it will get restarted after few minutes. no external storage is been detecting by the pc like hdd ,pendrives etc.and also i cant even reset the pc.. for more than 1 hour i sit still.. it just shows the below pic.
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Mar 14, 2014
About this topic [URL]...
What I need to know is that: Is that possible to integrate a loader onto Windows 8 boot loader to reset the activation to trial period and then activate the system with an offline key (activate as offline only)?
This way we could make somekind of loader to set activation status as OK as far as online is not intented. And we can continue to have an trial adventure for life with Windows 8. Is that possible or no one tried it yet?
One more question, does the dev who made that topic has the tool for his method so we can try it on any win8 machine? If so, download link?
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Sep 15, 2014
i used to use windows 8.1 for about a year and it was running well but lately my laptop became slow i used refresh PC and now i use windows 8 the problem here is that ican't upgrade to 8.1 unless i install all previous updates when i try to download them via windows update it just stucks at 0% i tried many times and tried windows update diagnostic and this was the result but still no response it's 0%
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Sep 9, 2013
i have a new laptop (intel core i5 @ 2,6GHz, 4GB RAM) running windows 8 but because i had some issues such as:
store couldn't work right, task manager needed more than 2 minutes to open, shutting down needed more time than windows 7, i decided to make a refresh (the function of windows, you can use to reset them somehow without losing your files). It goes slow all the time, whenever i click anything. I've downloaded and installed all of the updates.
Notice that i have only the basic programs running and mcafee (i know it's "heavy" programme but i didn't have problem before the refresh)
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Sep 15, 2014
My desktop is completely blank after doing a refresh on windows 8.1 keeping my files and settings.
I have rebuilt the icon cache and run sfc /scannow
There is no restore point because the system is refreshed.
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Mar 25, 2013
I was getting repeated blue screens of death. My laptop would crash and then restart only to crash again within 2 minutes, this just kept happening. So I figured I would just factory reset my laptop because it should have a recovery image on it since there is no optical drive. The factory reset failed at 64%, so I did it again and it failed in the exact spot again. Now the computer won't boot up. It says automatic repair which ends up failing and it gives me 2 options to either shut down or go through the advanced options. Is there anyway I can download windows 8 onto an external drive and install it like that? I have no clue what to do at this moment.
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