Samsung Laptop HDD Replaced Now Cannot Refresh Or Reset - Some Files Are Missing
Mar 19, 2013
I've had a lot of trouble with my samsung laptop. The HDD has been replaced but I now cannot do a refresh or reset. I get the message"Some files are missing. Your Windows installation or recovery media will provide these files". The laptop came with Windows 8 installed so I do not have the installation discs. I can do a factory restore by pressing f4 on start up successfully but still shows the above message trying to refresh. What caused this and what can I do about it?
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Jun 16, 2014
I cant boot to my windows 8. As I open my laptop it says "preparing automatic repair" >> daignosing your pc >>> attempting repairs>>> then it was stuck and cant proceed to desktop.
i tried to open advance setting by pressing "F8" then advance settings option appears. and i tried to a troubleshoot then chose>>
REFRESH YOU PC --- "theres a problem refreshing your pc"
RESET YOUR PC ---- "theres a problem reseting you pc"
AUTO REPAIR ---- cannot repair
Right now i want to reformat my ASUS laptop with pre installed windows 8 but i dont know what to..
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Jun 15, 2014
what do I do if the refresh install on Windows 8.1 says that I'm missing files?
I installed Windows 8 from a retail disc and upgraded to 8.1 via Windows Update. I can't use the Windows 8 disc, it says invalid media.
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Nov 28, 2013
I recently did an update of my machine from Windows 8 to Windows 8.1. The update process did not show any errors or warnings and by the time it finished I was under the impression that everything went smooth.
After the update I was testing the environment and discovered that one of my desktop applications stopped working, I went to the developer's website and indeed I found there is a known issue with their software on 8.1 and to solve it, I had to completely uninstall the software and then install it once more. So I went to Programs and Features in order to do so and to my surprise the Uninstall button was missing from the interface. Right-clicking an item and selecting uninstall from the menu gives a warning message suggesting that the application might have already been uninstalled and asks if I wanted to remove the application from the Programs list. However, clicking OK or Cancel just closes the message box and nothing happens.
So I went and tried to Refresh My PC; Once I clicked Refresh My PC the verification process started and indeed it told my that some system files are missing and that it should take care of it provided I insert my Windows disc. Now since its an OTA update from Win 8 to 8.1 I thought that MS knows that some people will not have a physical copy of 8.1 and so I inserted my Windows 8 Pro System Builder disc hoping it would work, but sadly as you might have guessed, it did not. It told me that I needed the 8.1 recovery disc.
Now I have been looking everywhere for a recovery image to download and use to fix my problem, everywhere I go it suggests that I make my own copy. But how am I supposed to do that if my Windows is faulty and has missing files. I really don't wanna go back to Windows 8 and re-upgrade to 8.1. I have a monitored internet bandwidth and I cannot go and download the 3 GB 8.1 update once more.
How can I repair my 8.1 machine?
I came across this article describing how to get an ISO image for 8.1 with a Windows 8 product Key. However, entering my Windows 8 Pro System Builder (OEM) key in the box fails and tells me that the key I entered is not for this product.
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Sep 14, 2013
Using the sfc command, I found some corrupted windows files but it was unable to repair them... Is there any way I can repair the files without having to reset or refresh my computer and lose everything I installed?
I found something called DISM, but when I used it, it said unable to find source files or something... I found my recover partitions, but they don't have drive letters. Anything I can do?
I have a Toshiba Qosmio X870-BT3G23 laptop
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May 14, 2014
I have an Asus gaming laptop that I got off of Craigslist awhile back. It did not come with any factory disks. I'm trying to do a factory reset and it says "Some files are missing. Your Windows installation or recovery media will provide these files." But I don't have any recovery media.
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Mar 12, 2014
Due to malware issue (snap.do) i want to refresh or reset my windows 8 (updated to 8.1). but on restart it gives the following error
The application or operating system couldn't be loaded because a required file is missing or contains error.
File:Windowssystem32winload.efi
Error code: 0xc000000f
I dont have any recovery media (disc or recovery drive).
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Jan 28, 2013
"Microsoft has introduced two interesting and very useful features in Windows 8. Refresh PC and Reset PC are the two new features that fix all Windows issues by refreshing settings or resetting everything. These features allow you set your Windows 8 settings to their defaults, or reset Windows 8 to factory settings (original settings) by deleting data and installed apps.
Though most of us have the Windows 8 installation media, it’s always a good idea to make necessary changes to the default settings so that you can Reset Windows 8 without inserting the installation or recovery media."
How To Reset Or Refresh Windows 8 Without DVD ...
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Jul 4, 2014
Just recently I was using my computer when an error appeared saying I had a drive error that needed to be fixed. I clicked the error in the system tray and then the computer restarted in order to fix the drive error. Well, I went into an "automatic repair" but then it froze on the "select your keyboard layout" screen. I then tried the "refresh your PC" option, but it wouldn't work saying that the hard drive was locked. I then tried to restore the PC to a restore point but it wouldn't let me do that either. As a last ditch resort I tried to use the "reset your PC" option which I gather is just a guided reformatting of the hard drive but it wouldn't let me do that either, saying that the required partition wasn't there. I took it into a PC repair place and they said the hard drive needs to be wiped, that the registry is corrupted or something along those lines. When booting from the windows 8 CD I tried to go into the installation menu and it won't even accept the product key on my package.
All I can really access is the command prompt. I guess I just need to reformat the hard drive and perform a clean install of windows. How to do this reformatting? I've never done it before and don't want to screw it up. I'm not worried about saving data on the computer, nothing really important on the drive that isn't already backed up on my laptop.
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Dec 1, 2013
I need to perform a System Refresh against once of my computers. However, when I try to launch the System Refresh option, it claims Windows is missing some files to do so and to insert a Windows installation media or recovery media to claim those files.
Here's the trip-up: I created recovery media on another Windows 8.1 computer and that STILL didn't work (said something about the media not being valid, despite being generated in the same OS). How do I get this to work?
I did do my homework on this issue and apparently having done the Windows 8.1 upgrade through the Windows Store strips out its ability to do a Refresh/Reset unless an ISO is present (of which you don't have one of course because of how you did the upgrade; chicken and egg problem right there). Two of my computers were done as Windows Store upgrades but my Ultrabook was not (for that I did a complicated jig that allowed me to keep all my installed Windows 8.1 Preview software while still moving to the Windows 8.1 final build). However it doesn't seem to matter as even the Ultrabook, despite its unique upgrade path, still fails to start a Refresh (should I want to do one there) so the problem is all over my Windows 8.1 machines.
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Jun 24, 2014
I have an infected laptop. It has Windows 8 installed.
The problem I'm having is that NO programs will execute, I cannot load "Change PC Settings" so I can't refresh, reset or restore Windows. I have tried the method of holding down SHIFT and restart but to no avail.
I can't load programs from usb/cd before boot but I can in legacy mode and not uefi (not sure what difference that makes).
I have successfully scanned with Kaspersky Rescue Disk 10 in legacy mode but it found nothing? I've also manage to scan again using legacy mode with Malwarebytes but nothing.
I also cant load up the Control Panel, it loads but no icons are showing. Command prompt I can load but not in Administrator.
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Sep 1, 2013
I did a PC Refresh and Reset and it's stuck at 1%
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Oct 7, 2012
Refresh PC and Reset PC not in Windows Server 2012 ????
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Oct 29, 2013
I purchased a Samsung ATIV One 7 27" Windows 8 All-In-One Computer (DP700A7D-X01US) | Samsung PCs from best buy.it was a demo on the shelf I did a copy with paragon to a ssd. it runs great but it seems to missing something's about it. how can I do a factory reset. If I do a recovery will it just put back like it is now.
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Feb 12, 2013
New Windows 8 Pro with WMC install to a new Intel SSD on an old Dell Inspiron 530. I got everything activated and working fine, and then I swapped the SSD for the old HDD to finish getting all my data. But when I swapped the SSD back in, I can no longer get Windows 8 to boot--it goes into automatic repair, but none of the options are available to me. Refresh won't work, reset won't work, I can't even get system restore to work (it shows me two restore points available, but it won't let me select them.)
This was a clean install, so it has the 350MB recovery partition. I believe the RAID is set properly (I have no straight up AHCI option in BIOS, but I installed Windows 8 under RAID [it shows "AHCI Bios enabled!" during POST], and remembered to change to IDE mode to boot the HDD, and back to RAID before trying to boot the SSD).
I've always been able to troubleshoot these sorts of problems under XP or 7, but I'm just not familiar with these Windows 8 processes (or SSDs/AHCI/RAID stuff) yet. I've got all the linux tools, Hirens, etc. available, and can verify that the files on the SSD appear to be fine. I could reinstall if necessary, but really don't want to have to deal with the upgrade and re-activating--and even if I do have to reinstall.
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Aug 22, 2014
I installed Windows 8 Through my windows DVD and now want to make it so I don't need the Windows Installation Disk or any USB Recovery key. Is there any way to make a refresh AND reset partition and image.
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Jun 21, 2014
Have decided to take the plunge to reset my computer (because Windows Store would not open). Booted from the installation disk but cannot Reset or Refresh, I get "The drive where Windows is installed is locked. Unlock the drive and try again."
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Jul 17, 2013
I reset my pc to factory conditions using the Samsung recover tool, the pc seems slower fps wise in games for example. Was faster before i reset the pc. Model Samsung 3505VC. I believe it might be to do with my graphics card as it is rated only 4.9 now on windows rating and was 5.7 before.
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Jun 7, 2014
My PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows. When i try to refresh or reset alway get msg " there is a problem resetting your pc, no changes are made" My PC is preinstalled so no I don't have recovery CD/DVD Here pics
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Aug 4, 2013
You have Windows 8 or Windows 8 Pro installed on your PC. Your PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows.
Automatic Repair is unable to repair your PC and you select "Advanced options". After selecting "Troubleshoot", you choose to either "Refresh your PC" or "Reset your PC".
In this scenario, recovery may fail and you are returned back to the main WinRE screen. This issue may occur if the System or Software registry hives have become damaged or corrupted.
To attempt to resolve this issue, follow the steps below. Following these steps should only be used if you are attempting to use the "Refresh your PC" or "Reset your PC" options in Windows RE because your system is in a non-bootable state.
-After Automatic Repair fails to repair your PC, select "Advanced options" and then "Troubleshoot".
-Select "Advanced options" and then select "Command Prompt".
-If prompted, enter in the password for the user name.
-At the Command Prompt, go to the windowssystem32config folder by typing the following command: cd %windir%system32config.
-Rename the System and Software registry hives to System.001 and Software.001 by using the following commands:
ren system system.001
ren software software.001
I did all that but when I tried to rename the Software.001 file the system responds: "The process cannot access the file because it is being used by another process" ...
I tried to create a Ubuntu start up usb key so that i could maybe get in and rename the file but that presented more problems.
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Jul 24, 2014
I had been using my Dell Inspiron 15R 5521 with the factory installed Windows 8 Single Language version with a 1 TB Hard Drive. Its been over an year, i have been using it.
I used to install my programs in the C: Drive and separate my project related files, mp3s, etc in the D: drive so should their be any virus attack or anything unexpected, i could just format the C: Drive and have all my applications re-installed, which is no big deal for me.
Yesterday I had a very unexpected thing go down. My laptop started acting funny, it started restarted on its own over and over again and goes to the big blue screen notifiying me that the laptop had to be restarted.
Since i was under notion my D: Drive is safe, and the worse thing that could happen would a virus attack on the C: drive, i decided to refresh my PC because it was doing all sorts of weird stuff.
After refreshing my PC, I lost the entire D: drive.
Right now, my D: drive is my DVD drive. I can't figure out how to recover the other drive and its files. My Refreshing i had taken a backup as requested by the wizard but i couldnt view what all files are being taken as backup.
Looks like, it has only taken the backup of my C: Drive.
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Mar 24, 2013
I am trying to run a reset in Windows 8. However, after rebooting into WinRE, it says that it can't reset because I am missing a required partition.
I searched for a solution to this problem. But, it looks like most people who see this error have accidentally deleted some Windows partitions. In my case, I have not altered the Windows partitions since original install.
I read another comment that suggested that it's due to the hd driver being missing and that I would have to "inject" the correct driver into winre. But, I'm not sure how to do that (or if that is really the fix).
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Mar 24, 2014
Since receiving my laptop back from it being repaired (Fan wasn't spinning then the laptop wouldn't turn on after trying to fix it myself) it turns on and the fan spins just fine although I am having numerous software problems.
First, I can't open my photos, music or documents folder (videos seems to be fine) and they don't have their original icons anymore, when I try to open the folders using the file explorer nothing happens, when I tried to open folder using the tiles, the folder would load then close without warning or reason and when I tried opening files by right clicking > open with, it would open then a banner will show saying. 'You don't have permission to access this' (Or something similar).
I am able to access my photos and such by going to: Computer > Local Disk (C: ) > Users > [My name], in there I can find it all but it's not where it should be.
After this I decided to restore my pc to an earlier point, but since then my tiles have vanished (Photos, music, Skype, videos, people and so on) although the Store tile seems to have stayed and is working fine.
While trying to reinstall the tiles from the store, the store says I already have the tiles but I can't find them anywhere.
I eventually decided to reset my system and reinstall windows (I would be reverted to Windows 8 not 8.1) although while attempting a reset, a banner shows up saying. 'There was a problem while resetting your PC'. When clicking 'Check for solutions to this problem' it would minimise the window to the desktop and then nothing would happen.
I want my old PC back, before it needed repairing!
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Sep 15, 2014
I bought an Asus Vivobook S551LB. Paying around 1150 for it, the specs seemed good and I thought it'd be a fairly quick laptop.
Turns out... It's really slow, and freezes a lot.
It was preinstalled with Windows 8, then I updated to 8.1. I'm fairly new to anything past Windows 7 so, 8 I'm completely lost.
I deleted all the bloatware that came with the laptop but it still freezes, so my last resort is to reinstall windows.
I can't because I updated to Windows 8.1 and when I try to reset it says I'm missing a partition.
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Jul 19, 2014
I was using Ubuntu 14.04 on my laptop before. Now I want to install Windows 8. I have laptop's rescue CD. I get the following error when I tried to install Windows 8 on UEFI using the rescue CD:
"Unable to reset your pc a required partition is missing".
I think I have a problem about partitions type because Ubuntu uses ext4.
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Sep 15, 2014
How do you refresh files in 8.1 , If you got the upgrade over the net?
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Apr 8, 2014
My Toshiba Satellite Laptop has Windows 8. For some reason windows 8 wont load. It gets to the screen where you select which username you want. But from there its non responsive, I cant get into Windows, I cant restart to load it up in safe mode.
I got a Windows 8 disk which I had to change the bios to load it up. The cd loads but it says the automatic repair wont repair the laptop. I try to refresh windows 8 but I get a message saying the drive where windows is installed is locked. unlock the drive and try again. It also wont let me use system restore.
I try to use the reset pc option but I get a message saying unable to reset your pc, a required drive partition is missing.
At the start it gives me the option to install windows 8, I don't know whether to just do that? Is it ok to do with windows 8 already installed?
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Sep 4, 2014
I have bought a laptop while ago from Samsung that came with windows 8.
Due to software problems i decided to reinstall the windows.
When accessing the hard disk in windows installation i deleted all Partitions on HD. Inclusive those from factory.
When i try to install windows now , he''s asking for drivers and he will not continue without. I tried to download the sata hd drivers, wich he finds, but it still keeps screaming for drivers. Did i delete the wrong map? is it possible to recover this?
Laptop model from Samsung : NP900X4D-A02be
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Apr 13, 2014
I recently purchased an Asus X551 laptop with Windows 8 but straight the way uninstalled Windows 8 and installed Ubuntu (after creating a Windows 8 recovery drive just in case). I have since decided that I want Windows 8 back as I have found that I cannot use a lot of software on Linux. The laptop did not come with any form of recovery disk or installation disk, the only reminent of Windows 8 I have is the recovery USB that I created from within the OS.
When I plug in the USB and boot from it it brings up the recovery menu with options to reset the PC but when I click it it says something like - "Unable to reset PC. A required partition is missing".
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Aug 11, 2014
I have a client's laptop which is a Samsung Model NP350V5C-A01us and I am trying to recovery the OS or more than likely do a clean install.
Customer reloaded BIOS to factory default prior to bringing it to me. Client even tried the recovery disk that came with the laptop.
This is what both the client and I are getting: see attached image.
All the options that show in the image when pressed leads back to the same Recovery screen.
I cannot get the DVD to boot from but the Disk is running. So not sure if the laser is of the DVD is not working.
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Mar 14, 2013
last night i did a factory reset and of course it took all night but in the morning when i checked it it was off so when i pressed the power button it appeared to be starting up a usual then suddenly the screen lust like faded to black but it was still on and this lust repeats itself the samsung logo comes up it appears to be loading then it all just goes black.
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