Setup Installation :: Win 8.1 Refresh / Remove Isn't Working

Aug 14, 2014

My PC started off on Win 8 and I upgraded to Win 8.1 .

I want to do a completely fresh installation. I do not mind going back to Win 8 and redownloading Win 8.1 afterwards.

My problem is that when I go to PC Settings > "Remove everything and reinstall Windows", I get the error: "Insert media. Some files are missing. Your Windows installation or recovery media will provide these files."

I have a partition on my computer "HP_RECOVERY (F:)". It states 1.24 GB free of 10.6 GB. When I open it, it contains a folder called "Recovery" and "HP_WSD.dat" -- the .dat file is 1 KB. When I open the folder, it says that it is empty (hidden folders and files are set to be shown). If I look at the folder properties, it states that it contains 1 file, 2 folders. The size is 69 bytes.

I have not touched this recovery partition ever since I got this PC. I have, however, run a partition software before because I split my (C:) into (C: and D:). I do not know if this may have somehow corrupted my recovery partition.

What is the best way for me to quickly and cleanly format my PC without losing my registration key? I do not have a copy of Win 8 or Win 8.1 on a CD or USB.

I opened up cmd as admin and typed in "reagentc /info" and it output this:

Code: C:WINDOWSsystem32>reagentc /info Windows Recovery Environment (Windows RE) and system reset configurationInformation: Windows RE status: Enabled Windows RE location: ?GLOBALROOTdeviceharddisk0partition3RecoveryWindowsRE Boot Configuration Data (BCD) identifier: 8fc8db37-7d80-11e3-91ec-faa553f3f5b4 Recovery image location: Recovery image index: 0 Custom image location: Custom image index: 0REAGENTC.EXE: Operation Successful.

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Aug 7, 2014

I upgraded Windows 8 to Windows 8.1 via the Windows store and so. Do not have a DVD or any media to do a refresh or recovery ... I need to refresh Windows 8.1 as many of my apps do not open.

I tried this from this site here. All went fine but when i went to refresh windows cannot find any media again.

How to: REFRESH your Windows 8.1 installation without installation media.

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This was a clean install, so it has the 350MB recovery partition. I believe the RAID is set properly (I have no straight up AHCI option in BIOS, but I installed Windows 8 under RAID [it shows "AHCI Bios enabled!" during POST], and remembered to change to IDE mode to boot the HDD, and back to RAID before trying to boot the SSD).

I've always been able to troubleshoot these sorts of problems under XP or 7, but I'm just not familiar with these Windows 8 processes (or SSDs/AHCI/RAID stuff) yet. I've got all the linux tools, Hirens, etc. available, and can verify that the files on the SSD appear to be fine. I could reinstall if necessary, but really don't want to have to deal with the upgrade and re-activating--and even if I do have to reinstall.

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Setup Installation :: Windows 8.1 Refresh / Recovery - Some System Files Missing

Nov 28, 2013

I recently did an update of my machine from Windows 8 to Windows 8.1. The update process did not show any errors or warnings and by the time it finished I was under the impression that everything went smooth.

After the update I was testing the environment and discovered that one of my desktop applications stopped working, I went to the developer's website and indeed I found there is a known issue with their software on 8.1 and to solve it, I had to completely uninstall the software and then install it once more. So I went to Programs and Features in order to do so and to my surprise the Uninstall button was missing from the interface. Right-clicking an item and selecting uninstall from the menu gives a warning message suggesting that the application might have already been uninstalled and asks if I wanted to remove the application from the Programs list. However, clicking OK or Cancel just closes the message box and nothing happens.

So I went and tried to Refresh My PC; Once I clicked Refresh My PC the verification process started and indeed it told my that some system files are missing and that it should take care of it provided I insert my Windows disc. Now since its an OTA update from Win 8 to 8.1 I thought that MS knows that some people will not have a physical copy of 8.1 and so I inserted my Windows 8 Pro System Builder disc hoping it would work, but sadly as you might have guessed, it did not. It told me that I needed the 8.1 recovery disc.

Now I have been looking everywhere for a recovery image to download and use to fix my problem, everywhere I go it suggests that I make my own copy. But how am I supposed to do that if my Windows is faulty and has missing files. I really don't wanna go back to Windows 8 and re-upgrade to 8.1. I have a monitored internet bandwidth and I cannot go and download the 3 GB 8.1 update once more.

How can I repair my 8.1 machine?

I came across this article describing how to get an ISO image for 8.1 with a Windows 8 product Key. However, entering my Windows 8 Pro System Builder (OEM) key in the box fails and tells me that the key I entered is not for this product.

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Setup Installation :: Unable To Refresh Or Reset PC After Automatic Repair Fails

Aug 4, 2013

You have Windows 8 or Windows 8 Pro installed on your PC. Your PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows.

Automatic Repair is unable to repair your PC and you select "Advanced options". After selecting "Troubleshoot", you choose to either "Refresh your PC" or "Reset your PC".

In this scenario, recovery may fail and you are returned back to the main WinRE screen. This issue may occur if the System or Software registry hives have become damaged or corrupted.

To attempt to resolve this issue, follow the steps below. Following these steps should only be used if you are attempting to use the "Refresh your PC" or "Reset your PC" options in Windows RE because your system is in a non-bootable state.

-After Automatic Repair fails to repair your PC, select "Advanced options" and then "Troubleshoot".
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-At the Command Prompt, go to the windowssystem32config folder by typing the following command: cd %windir%system32config.
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ren system system.001
ren software software.001

I did all that but when I tried to rename the Software.001 file the system responds: "The process cannot access the file because it is being used by another process" ...

I tried to create a Ubuntu start up usb key so that i could maybe get in and rename the file but that presented more problems.

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I don't know what else to do... I just need to install Windows, it doesn't matter if is 7 or 8.

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Download Update for Windows 8.1 for x64-based Systems (KB2902864) from Official Microsoft Download Center

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Aug 21, 2013

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