Suddenly No Sound - Dell Laptop Windows 8

Sep 19, 2014

Cant get any sound via built in speaker or headphone jack. Have checked settings through speaker volume icon lower task bar, Dell Audio control icon, and checked for audio enabled or not through device manager/soundvideogamecontrollers/Realtek high def sound etc. All looks perfect.

This loss of sound MAY have happened after running SUPERAntiSpyware that my ex-computer "expert" installed and instructed me to run regularly. I lost sound also when he last serviced my computer and installed SUPERantispyware (among other unknown things he did), but he somehow restored the sound through changing a power management option I think. I just tried that again to no luck.

But what it means when someone says "install new drivers" or "reinstall drivers" - my Windows 8 came preloaded and upgrade to 8.1 has failed twice so I gave up - nothing to do with this problem arising though.

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