Dell :: XPS 15 - How To Restore Laptop To Factory Settings
Jun 16, 2013
I am following the instructions on how to restore my factory defaults but I am getting an error coming up, this is the error code: 80070490
What this error is and how to resolve it? This is stopping me from doing any restores.
Also when my laptop boots up now, it goes to a black screen and displays this message: Media check [fail] what is causing this & how do I resolve it?
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Mar 25, 2014
restore my laptop to factory settings (or rollback my OS from Windows 8.1 to Windows 8) as it is when shipped out.
I have faced many problems with the upgrading (from Windows 8 to Windows 8.1.) and my pc has become slow. F8 does not work.
I just want my laptop back to its original factory settings. i don't want the windows 8.1.
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Aug 26, 2013
I have a Inspiron 3521 laptop and I am doing a factory restore as mentioned in this article. [URL] .....
But in the Step 9, 'select the backup you want to use in the list below', I get empty list. Does that mean my laptop doesn't have a factory image?
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Aug 16, 2014
I had a problem with my laptop, which its model is dell inspiron 5537 15r 1tera 6GB ram ,windows 8 original .
I have gave it to a technician who told me that the hard needed to be changed from gpt to rbn or something like that am not sure because of this process hard have been formatted.
how could i restore my lap top to factory status ?
or getting my original product key for my original windows 8 that was installed on my laptop .
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Aug 15, 2014
I have a Asus K55a. I am getting ready to sell it and am looking to erase everything but obviously the windows 8. I tried f9 and it eventually stopped and said it's missing the correct partition, and I don't believe it came with discs.
I would like a FREE way of either putting a clean install of win8 back on or just removing all the info. Of course there are no backups on here either.
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Dec 14, 2013
My computer has been running fairly slow lately, and I want to do a full system restore. I've done this on my old Windows 7 computer with no problems, but I can't seem to do it with Windows 8.1.
My laptop didn't come with an installation disk, Windows 8 was already installed when I got it. And I can't seem to make a recover partition drive.
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Nov 19, 2013
Yesterday we received one XPS ONE (<Admin Note:service tag removed per privacy policy~RK>) similar, but not identical, to some others we already bought in the past. Apparently, the main differences are more memory (6G instead of 4), auxiliary SSD and the touch screen.
The unit was performing very well and we could install all what we needed (only Adobe Premiere). It was then automatically proposed a Dell (not Windows) update. We agreeded and the process was completed successfully. We switched the computer off regulary.
At the next power on.... the boot failed. It seemed that the boot sector was damaged or something else. The Dell service tried a lot to cooperate with no results. It was impossible even to reinstall Windows from scratch.
This morning, Dell service is proposing to configure differently the unit respect to factory set up, saying that they are not completely aware of factory set up (and letting understand that it was not so good anyway....)
We do not agree: we do not want to have a unit different from standard. We want to reset the PC EXACTLY to factory setting, unless we have some official notice saying that original setup was not good.
What we need is BIOS and RAID controller set up (expecially for SSD).
We are a software house and have a lot of internal skills, but we need the essential information to be able to do the work.
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Nov 15, 2012
I have a new XPS L521X that came with Windows 8. I hate Windows 8 so I decided to install a generic copy of Windows 7 the other day. I'm now having issues with Windows 7 and would like to factory restore the system, but since windows 7 overwrote the MBR, I am not able to access the Dell recovery. The hard drive still has the PBR Image partition, I just don't know how to boot from it. How I can boot into the Dell recovery and restore back to Windows 8? Is there some sort of UEFI boot option I can just add in the BIOS?
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Dec 28, 2012
I am thinking of installing a new hard drive to my Dell XPS 8500 (replacing the one that came with my system).
I have made DVD's that will install the factory image using Dell backup. If I install a new hard drive can I use these DVD's to install Windows 8 (the factory image) to my new hard drive?
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Nov 3, 2013
My Dell inspiron 17 SE on Win 8.1 has crashed when I was trying to initiate a factory restore. I did the free upgrade from 8 – 8.1 and since installing I have had nothing but problems.I was in the process of formatting the HD to return this junk heap to the store where I purchased it, when I had a message of “some files are missing, please insert media”.I pressed cancel, restarted the computer - which then into a loop, and that’s all it does now.The sequence is:Start up - Automatic repair (your pc did not start correctly) - Preparing automatic repair - Diagnosing your computer - Your PC ran in to a problem and needs to restart - repeat.I then ran trouble shooting and F12 diagnostics which told me nothing was wrong and then proceeded back into the same loop on exit.
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Apr 6, 2013
I have a XPS 8500 with preinstalled windows 8. I tried to install Ubuntu 12.10 on it. When I partitioned the disk, I accidentally format the whole disk. Then I could not restart to Windows 8. I didn't make any backup or recovery media. How to restore factory image?
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Feb 27, 2014
trying to reset to factory settings my Dell Inspiron 660s that uses Windows 8. Some how my ex had downloaded a interface to make Windows 8 look like windows 7. It has virus on it that I just want to reset it. I have tried to reset thru going thru change pc settings-to general-to recovery. It gives me an error code of 800....???. So I restart it, hit F12 brings up a boot window where my options are Boot Manger (clicking on this takes me back to my desktop) Boot Setup is the 2nd options, then Diagnostics (which I have run and says nothing is wrong then takes me to my desktop) then I forget what the last option is.
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Jan 23, 2014
My mom purchased a Windows 8 Dell laptop that was a store display. I want to reset it to factory default settings but I don't have a CD or drive...is there any way to accomplish this without the CD?
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Jul 4, 2014
I have a windows 8.1 dell laptop ,for some reason system restore is not creating points manually or automatically, when I try to make a restore point manually the working bar just keeps moving at the sane time though I noticed in the device manger a generic volume shadow copy entry will show up with a yellow mark beside it ,I have tried maybe 10-15 times to uninstall this and try system restore again ,but this keeps repeating itself,
I have also went into safe mode but system restore points can't be made under safe mode, I did the repository thing where I rename that folder to old and reset repository in safe mode ,same result .
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Jun 15, 2013
I have a Dell laptop running Windows 8. It is 3 months old.
I have lost my admin rights to the computer - I cannot make changes. Therefore, I cannot do a system restore.
I tried booting up in safe mode and turning on the admin rights via command prompt and typing "net user administrator /active:yes". It tell me 'access is denied'. I think it said "error code 5".
It may or may not be coincidence but I had installed Classic Shell a week before this problem occurred.
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Sep 15, 2014
I am attempting to repair a Dell Inspiron 5520 Laptop for a friend of mine.
He's been having issues updating it for sometime and when he called me he was having a "Windows update hasn't been able to check for new updates for 30 days" pop-up appearing every few seconds that was rendering the laptop almost unusable.
I managed to stop that by disabling automatic updates. When I attempted a manual update I got the message :
Windows could not search for new updates: Error Found Code 80070BC9
Other times it would say it needed to be restarted and would go into a restart loop that was generally
Restart one - no message
Restart two - configuring updates - 33%, 67%, 100%
Restart three - failed to configure updates - reverting - restarting
Then would go to the normal login screen
I tried SFC /Scannow which seemed to work and say a restart is needed to implement changes but then fails on restart
DISM didn't work when attempting to run it from the machine but got to 100% when I ran it from my own Windows 8 install disk but then failed and needed a restart to undo the changes.
I also tried a repair and a restore of the current Windows installation but got : Error Code: 80070490 both times
The laptop didn't come with an install disk or serial so it seems restoring it from external media may be out of the question?
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Jul 11, 2013
I have an acer laptop that came installed with windows 8, and now i want to restore to factory default but i dont want to re download any of my files(over 100gb). Is there anything i can do to restore but still keep my files intact?
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Sep 5, 2014
I downloaded files that I didn't want, and they have proven to be nothing but trouble. An example of one of the files is an extension call "PriceChop". To remove it I went to the control panel and uninstalled. Then I went into all of the web browsers on my computer, went into the settings, and removed the extensions. They appear to be removed until I restart my computer. I go back into Chrome, and the extension is still there. I decided to download a program called SpyHunter which is a malware remover.
I ran the program about 8 times and it is still unable to find and remove the files. I searched and searched but have been unable to find a way to remove the unwanted extensions. It has gotten to the point where the virus removed my Norton anti virus security and is trying to log into windows by itself. My wife woke me up to tell me that my computer was "freaking out". Sure enough it was trying to log into windows.
I would see a password being entered and then a log in attempt. I am at the point where I just wanted to factory reset. I go into search and typed "reset". I choose to completely reset to factory settings. When it goes to start the process it tells me I have files missing and to insert media. I come to find out that after I upgraded to windows 8.1 via the windows store, I am now unable to factory reset. Something about the ISO file no longer being there.
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Nov 22, 2013
I purchased an ACER ASPIRE V5-571P and have had nothing but issues with windows 8. I have restored the computer once using acer recovery media but there are still partitions from previous install and i have no access to the original factory recovery partition either. Id like to know how to fully reformat the entire disk and restore the recovery media back to 8.0 with the correct manufacturer drivers and then reinstall my purchased 8.0 pro upgrade without losing my drivers from acer... lastly then continue to and upgrade to the 8.1 Pro finally. As of now when i upgraded to 8.0 pro it deleted all my OEM ACER drivers and factory programs and now windows has replaced with best effort drivers and i dont know what drives should be there and what are incorrect at this point.
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Mar 9, 2014
I have a HP Envy x2, with Windows 8 pre-installed. After I upgraded to Windows 8.1, I started to notice many problems such as; the tablet wouldn't start all the time, the secure boot was disabled (but I fixed that), the app store doesn't work all the time, and Windows Update can't check for updates. The HP did not come with a recovery thumb drive or DVD. And I need "recovery media" to be able to refresh/reset my PC. I have tried multiple times to create a recovery drive, but my "Key" for Windows 8.1 is not valid and I do not know where my Windows 8 "Key" is.
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Sep 29, 2013
Is it possible to create restore discs that return the PC back to factory state (just out of box, never turned on)?
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Sep 24, 2013
I am selling my Acer acer m5-481pt-6644 and want to do a factory image restore so the buyer can set it up for themselves.
I have done plenty of image restores on Win 7, but always gone all the way through.
Can I turn the laptop off at some point before I fully set it up, so the buyer will get to set it up for themselves?
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Aug 27, 2013
I did a factory reset on my pc, after backing up all of my files to an external hdd... how do I restore those files to the fresh factory reset? Do I put them in a .zip and move them onto the onboard hdd?
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May 24, 2014
So my laptop has been getting multiple BSOD errors during or shortly after startup. I let my roommate download and play WoW and Ventrillo. And the issues started shortly after, first with the game simply crashing and escalating into the computer itself not working correctly. I figured the best place to start since it didn't have much stuff on it was to just put my stuff I needed on a USB and do a factory reset. Which seemed to make no change. I have run memtest once for four passes and it found no errors.
I can remember a few of the errors I have been getting.
Bad Pool Header
Memory Management
IRQL not less or equal
Kernal Security Check Error/Failure
There was also one or two other memory related ones that I cant remember the exact wording of.
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Sep 9, 2013
Factory reset on windows 8.
My son decided to reset his windows 8 laptop to original factory settings, during the reset process his mom decided it was taking to long and turned off the laptop.
Now when its turned on it shows the message "restoring your computer", this message will then change to "diagnosing your computer", the screen will then go blank and it start all over again.
I can boot it from a USB drive, but when I click on "repair" i get an error message that it cant repair the computer. When i try to run restore from the USB I get a similar message.
is there anyway to run the system restore from the DOS prompt?
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Apr 6, 2014
I have a Lenovo G585 laptop that I installed with Linux (tried dual boot) and accidentally wiped out the Windows 8.1 restore partition. Now I want to restore it to Windows. I also have a Dell desktop Windows 8.1 that I can use to to create a USB restore image, can I use a restore image from a desktop to fix a laptop?
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Jun 26, 2014
I want to know that what OS is included in factory image that made after upgrading from windows 8 to 8.1 (Factory image can be made using "My dell backup and recovery" application )
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Aug 16, 2014
So i have a 12 duo, and it has been acting slow lately and i figured it is time to bring it back to its younger days. I tried doing the reset within windows 8, but it asked for installation/recovery media, which i don't have. And i know what you're thinking, just use the recovery partition. No can do... it is gone. I do not remember getting rid of it but anyways, its not an option. I tried creating a recovery usb via this link but my key did not work for retail versions. What can I do?
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Feb 24, 2013
I have Latitude 10 tablet that now has Enterprise edition of Windows 8 installed and this has removed the Dell Picks section in the Microsoft app store. Is there any way to get this back? I have an app installed on another device that is Dell exclusive and I cannot find any way to get it installed on the Latitude 10 even though it is a Dell device.
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Mar 10, 2013
I have a Dell Inspiron 660s desktop running Win 8. How large of a USB Flash Drive do I need to create a copy of the factory image? How large of a USB Flash Drive do I need to create a copy of the pre-installed applications, drivers and utilities? The only apps I have are the standard ones that come with the 660s running Win 8. Using Dell Backup & Recovery (Pro or Premium), I created a system backup on an external hard drive. This resulted in my external hard drive being partitioned into DBR_Master (F), which used 31.5 GB of the 1TB hard drive; and, DBR_Boot (G), using 23.6 MB. What is DBR_Master (F) all about? What is DBR_Boot (G) all about? In the event of an OS crash, will I be able to re-boot from the external hard drive? How often is it recommended to do a full system backup?
Since a system backup does not backup applications like MS-Office, is the purpose of periodic backups to capture future fixes & revisions to the OS? Since there is still a lot of unused space on the external hard drive, is it ok to save my daily data backups to the external hard drive? I tried to save data backups using File History to the DBR_Master (F) drive but it would not let me. I created a new folder in DBR_Master (F) but that didn't work. I receive a message that the destination was not connected. Where should I save daily data backups? Last question - does it matter whether I use File History or Dell Backup and Recovery to do daily data backups? Are there any advantages or disadvantages to using one over the other -- they seem to do the same thing?
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Apr 20, 2013
I recently purchased an Asus N56VJ with Windows 8 pre-installed. At first I was trying to downgrade to Windows 7, but could not get past the windows splash screen trying to do a clean install . Anyway, while I was trying to figure out how to install windows 7, I was messing around in the bios. I decided to just stick with the Windows 8, but my bios is screwed up. I do not have any boot configuration options anymore. I tried to flash my bios, but the bios was still the same. I did a full reset on my machine, and still no change in the bios. Is there any way to get my bios options back to the factory settings with all the options?
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