Dell :: XPS 12 Duo - Factory Reinstall / No Recovery Media
Aug 16, 2014
So i have a 12 duo, and it has been acting slow lately and i figured it is time to bring it back to its younger days. I tried doing the reset within windows 8, but it asked for installation/recovery media, which i don't have. And i know what you're thinking, just use the recovery partition. No can do... it is gone. I do not remember getting rid of it but anyways, its not an option. I tried creating a recovery usb via this link but my key did not work for retail versions. What can I do?
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May 31, 2014
My system: dell inspiron 14R 5421
O.S. Windows 8.1
Dell Backup and Recovery 1.7.1.2
All software updated
Dell Backup and Recovery software has not been able to detect or use "the second dvd blank disk" on my computer.
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Jul 25, 2013
My daughter brought her Gateway NE71B laptop to me because it was running like a snail. She had NO anti-virus software so I plugged in an external HDD and created what I thought was a Recovery Partition. When I had the computer boot to the external drive I tried the auto repair twice and failed both times.
When I tried to recover from the external drive I got an error message that said I/O error that could be caused by the fact that a portable device needed to be plugged in to continue.
Didn't know what to do so I unplugged the drive and tried again. No bootable devices found. Plugged the external drive back in and got the same I/O error. So I thought I'd just order the recovery media from Gateway. The day it arrived, I put the System Recovery disk in, It booted to the recovery screen with 3 options; Full recovery (original factory setup), Full recovery after removing data and Exit. I've tried both the first 2 options and up pops a window that says; Recovery must be done in Legacy Mode.
So I changed the bios from UEFI to legacy, restarted the computer with the Sys. Disk still in DVD tray, It start to load the recovery screen and up pops a window that says; Recovery Can Only Be Done In UEFI Mode.
If I were to guess, I would say I have an MBR virus and it's playing tricks with me. I've ordered a new identical hard drive to install when it arrives and hope to be able to get the recovery media to get back to normal.
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May 20, 2014
I'm trying to reinstall win8 Pro w/ Media Center on an older Dell C2D system for a friend. She has no discs as she got it from her brother for x-mas a little while back and she's unable to get them as he lives out of state.
I used a program to extract the keys, but it seems that the media center add-on has overridden the pro key and it wont let me install windows. I noticed it gave me an internet explorer key that was different from the win8 key, but it rejected that too.
Is there a way to extract the original win8 pro key? I couldn't seem to find anything with google.
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Aug 3, 2014
I have a Dell 15r and a Recovery Media for Windows 8 in DVD.
I would like to be able to install Windows 8 (UEFI) from an USB drive. I've already tried the usual methods (Microsoft and also some 3rd party tools to create an USB-bootable media), but I got different kind of errors. It seems the image is not compatible with these methods.
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Jun 8, 2014
In july 2013 I have installed windows 7 (because of s/w that I had to use and were not supported by windows 8) on my Dell Inspiron (Service Tag DYGGMV1, I know its out of warranty) and was guided by dell support and was assured that I will be able to again install windows 8 with recovery media, and when I requested for Windows 8 setup CD and key I was told its not needed as I have recovery media with me. Now I am willing to shift to windows 8 again but recovery media is showing error ( error 0x4001100200001005).
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May 1, 2013
I am trying to create a recovery media for my Inspiron 15R laptop. I have followed the steps as per the instructions given in manual.I want to create the recovery media on DVD disc. I am selecting disc as the option but every time i m getting the error as " The burning engine was not able to start, please restart the application. I have wasted my whole day trying to create the recovery media...
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May 5, 2013
I've decided to go ahead and reinstall w8pro given my extensive messing around with it has finally caused some quirky, unexpected results - it's a relatively new installation, so it shouldn't be too much of a hassle, didn't get a chance to install a lot of third party programs and such. The thing is, I did purchase and install the Windows 8 media center pack - how do i go about getting this back? do i have to contact ms? I'm fairly certain that i don't have an activation number for the pack, if i recall i just paid for it online and then was allowed to download it and install it.
Also, i thought i would go ahead and do a clean install all over again as opposed to a reset or refresh given i want to make certain that i'm starting from scratch again... or do you think a reset or refresh might be the better option (i'm not concerned about keeping any personal settings or files intact).
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May 29, 2014
I pay a used laptop Sony Vaio SVF 143100c from china , they install windows 8 Enterbrise and no other software or drivers
when I check I found a recovery volume on the hard disk I assign this volume and copy all the recovery content to external Hard disk, size is 18 GB
and the product key is valid for Win 8 RTM CoreCountrySpecific OEMM,
I don't have a Recovery Media disk or usb to return to Factory condition, how to create a recovery disk to access tis image and re install tis laptop to Factory condition
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Nov 22, 2013
I purchased an ACER ASPIRE V5-571P and have had nothing but issues with windows 8. I have restored the computer once using acer recovery media but there are still partitions from previous install and i have no access to the original factory recovery partition either. Id like to know how to fully reformat the entire disk and restore the recovery media back to 8.0 with the correct manufacturer drivers and then reinstall my purchased 8.0 pro upgrade without losing my drivers from acer... lastly then continue to and upgrade to the 8.1 Pro finally. As of now when i upgraded to 8.0 pro it deleted all my OEM ACER drivers and factory programs and now windows has replaced with best effort drivers and i dont know what drives should be there and what are incorrect at this point.
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Feb 3, 2013
I should reinstall my Win8 Pro copy purchased with promotional code. Can I reinstall also Windows Media Center for free? Problem is that I cannot find the e-mail that Microsoft send to me with the code. Is it possible to read it from the register in somehow?
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Oct 4, 2013
I just ran into a problem during my upgarding my laptops to win 8 pro from win 7 and also win 8
1) I have discovered that my laptop which came with win 8 which i upgraded to win 8 pro with a dvd, has had the contents of the hidden partition deleted in the upgrade process [as told to me by acer][that is i can no longer go back to factory default settings ever!].The hidden partition is going to be returned to original condition.So i would like to copy the image of that hidden partition somewhere,where i can copy it back onto the hdd hidden partition should this ever happen again for whatever reason.But not onto a dvd,either a externall hdd or usb stick if its possible.
2) I have another acer laptop which i have also upgraded,but from win 7 to win 8 pro. And it seems that the hidden partition and the factory default settings in that laptop have been untouched!! as i have just restored it back to factory condition.
But i would also like to copy the hidden partition for this one. And i also have other laptops with hidden partitions with vista and xp.
So win 8 will delete the factory settings in a hidden partition when it is an upgrade from win 8 to win 8 pro but not from win 7 ???
What are the ways to copy the hidden partition for ones i know how to remove the hdd and ones that i do not?? In a way that is easy to copy back to the hdd concerned.
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Mar 5, 2013
Some time ago Installed Windows 7 on one of my Windows 8 computers. But during the install i had to delete all partitions and that was the recovery partition that had he recovery software on it. Well now I want to go back to Windows 8 and I don't really want to send my PC to Samsung for re imaging. But I have the image i made with the software before I installed Windows 8. All I need is to get the recover partition back with the software on it. I have 2 other Samsung computers that have the same software on it but I need to find a way to make a image of the recover partition so i can use my backup image for the computer.
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Jun 17, 2014
I did a factory reset on my windows 8, and it messed up, not completing. so it is now stuck on a cycle of 'preparing automatic repair' and 'diagnosing your pc'.
And I today recieved the windows 8 cd to reinstall the os.
But after I've chosen language, I get error message saying I'm missing 1 of the media drivers.
Computer: alienware m14x r2 laptop
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Jul 8, 2013
I had a version of Windows 8 installed on a secondary hard drive for testing purposes. When I no longer needed it, I uninstalled it and formatted the hard drive. What's odd is that the Bootloader for Windows 8 is still there, and throws up an error screen saying it can't find critical system files.
Ive tried restoring the MBR using my Win7 disc, but to no avail.
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Feb 18, 2013
I am trying to create recovery discs from "Dell backup and Recovery application" however when i was asked to insert the second DVD,the optical drive keeps rejecting the DVD. The application will not continue to burn the second DVD and appears to be frozen. I tried with different brands/makers of DVD and also -/+ R. Unfortunately .Issue remains. I was able to find this article 593906 Published on 2013-01-21 ( relative link [URL]... ).
Although i have done the updates ,i am still not able to create recovery discs !! Current Issue: after inserting the 3rd Disc application gives the following message "Dbr.exe -No disc found" and stays there and rejects the DVD. I spoke with Dell's Greek Support team. I was told that warranty does not cover sw support even if my unit is less than a week old. Furthermore i was informed that although "Dell backup and recovery" application says DELL is not actually a Dell product thus they can't support it. They suggested my to use windows 7 file recovery instead (which needs at least 8 DVDs !).
(Model : inspiron 15 3521) .
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Nov 19, 2013
Yesterday we received one XPS ONE (<Admin Note:service tag removed per privacy policy~RK>) similar, but not identical, to some others we already bought in the past. Apparently, the main differences are more memory (6G instead of 4), auxiliary SSD and the touch screen.
The unit was performing very well and we could install all what we needed (only Adobe Premiere). It was then automatically proposed a Dell (not Windows) update. We agreeded and the process was completed successfully. We switched the computer off regulary.
At the next power on.... the boot failed. It seemed that the boot sector was damaged or something else. The Dell service tried a lot to cooperate with no results. It was impossible even to reinstall Windows from scratch.
This morning, Dell service is proposing to configure differently the unit respect to factory set up, saying that they are not completely aware of factory set up (and letting understand that it was not so good anyway....)
We do not agree: we do not want to have a unit different from standard. We want to reset the PC EXACTLY to factory setting, unless we have some official notice saying that original setup was not good.
What we need is BIOS and RAID controller set up (expecially for SSD).
We are a software house and have a lot of internal skills, but we need the essential information to be able to do the work.
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Jun 16, 2013
I am following the instructions on how to restore my factory defaults but I am getting an error coming up, this is the error code: 80070490
What this error is and how to resolve it? This is stopping me from doing any restores.
Also when my laptop boots up now, it goes to a black screen and displays this message: Media check [fail] what is causing this & how do I resolve it?
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Jun 26, 2014
I want to know that what OS is included in factory image that made after upgrading from windows 8 to 8.1 (Factory image can be made using "My dell backup and recovery" application )
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Nov 15, 2012
I have a new XPS L521X that came with Windows 8. I hate Windows 8 so I decided to install a generic copy of Windows 7 the other day. I'm now having issues with Windows 7 and would like to factory restore the system, but since windows 7 overwrote the MBR, I am not able to access the Dell recovery. The hard drive still has the PBR Image partition, I just don't know how to boot from it. How I can boot into the Dell recovery and restore back to Windows 8? Is there some sort of UEFI boot option I can just add in the BIOS?
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Oct 27, 2013
I purchased a Lenovo laptop with Windows 8 Pro preinstalled. It came with 500 GB HDD. I changed the DVD Rom with SSD/HDD tray to use for additional drive. I put an SSD in there and installed Windows 8 on it using a USB Recovery Drive, which I don't have anymore. So my current setup looks like this:
After upgrading to Windows 8.1, the license of some software I'm using got messed up and I couldn't manage fixing it, so the only option I've got left is to reinstall/reset Windows. But since the Recovery partition is on another drive, when I go about creating a Recovery Drive, the option "Copy the recovery partition from the PC to the recovery drive" is greyed out. I've got stuff on my HDD, which I can't currently backup so I don't wan't to format that drive. I'm perfectly fine with formatting the SSD, that's what I want.
How can I reinstall/reset my Windows? The only option I see is to install Windows on the Hard Drive (by doing a backup and formatting it first), and then create a usb recovery drive and reinstall again on the SSD, but that's a lot of hassle and I'd need to find an external hard drive for the backup.
I intentionally left the Hard Drive in the original bay (as Disk 0) because of the better protection against falling compared to the added bay in place of the DVD drive.
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Jul 13, 2013
I will need to do a complete system recovery. My computer originally came with windows 7 and then downloaded and installed windows 8. I have my product key. When I downloaded windows 8 it gave me the option of burning a copy of windows 8 to a dvd, however I did not do that. Whenever I do a system recovery will I be able to get windows 8 back without having to pay for another download?
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Dec 28, 2012
I am thinking of installing a new hard drive to my Dell XPS 8500 (replacing the one that came with my system).
I have made DVD's that will install the factory image using Dell backup. If I install a new hard drive can I use these DVD's to install Windows 8 (the factory image) to my new hard drive?
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Aug 26, 2013
I have a Inspiron 3521 laptop and I am doing a factory restore as mentioned in this article. [URL] .....
But in the Step 9, 'select the backup you want to use in the list below', I get empty list. Does that mean my laptop doesn't have a factory image?
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Nov 3, 2013
My Dell inspiron 17 SE on Win 8.1 has crashed when I was trying to initiate a factory restore. I did the free upgrade from 8 – 8.1 and since installing I have had nothing but problems.I was in the process of formatting the HD to return this junk heap to the store where I purchased it, when I had a message of “some files are missing, please insert media”.I pressed cancel, restarted the computer - which then into a loop, and that’s all it does now.The sequence is:Start up - Automatic repair (your pc did not start correctly) - Preparing automatic repair - Diagnosing your computer - Your PC ran in to a problem and needs to restart - repeat.I then ran trouble shooting and F12 diagnostics which told me nothing was wrong and then proceeded back into the same loop on exit.
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Mar 25, 2014
restore my laptop to factory settings (or rollback my OS from Windows 8.1 to Windows 8) as it is when shipped out.
I have faced many problems with the upgrading (from Windows 8 to Windows 8.1.) and my pc has become slow. F8 does not work.
I just want my laptop back to its original factory settings. i don't want the windows 8.1.
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Aug 16, 2014
I had a problem with my laptop, which its model is dell inspiron 5537 15r 1tera 6GB ram ,windows 8 original .
I have gave it to a technician who told me that the hard needed to be changed from gpt to rbn or something like that am not sure because of this process hard have been formatted.
how could i restore my lap top to factory status ?
or getting my original product key for my original windows 8 that was installed on my laptop .
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Apr 6, 2013
I have a XPS 8500 with preinstalled windows 8. I tried to install Ubuntu 12.10 on it. When I partitioned the disk, I accidentally format the whole disk. Then I could not restart to Windows 8. I didn't make any backup or recovery media. How to restore factory image?
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Jan 12, 2013
I'm thinking of buying a new Dell desktop but not interested in Windows 8. With my current Dell desktop I have the Windows 7 OEM disk for reinstallation. Could I use that disk to install Windows 7 on a new Dell PC (or maybe even just a partition of it) or will it refuse to install because it's a different machine?
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Feb 27, 2014
trying to reset to factory settings my Dell Inspiron 660s that uses Windows 8. Some how my ex had downloaded a interface to make Windows 8 look like windows 7. It has virus on it that I just want to reset it. I have tried to reset thru going thru change pc settings-to general-to recovery. It gives me an error code of 800....???. So I restart it, hit F12 brings up a boot window where my options are Boot Manger (clicking on this takes me back to my desktop) Boot Setup is the 2nd options, then Diagnostics (which I have run and says nothing is wrong then takes me to my desktop) then I forget what the last option is.
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Mar 10, 2013
I have a Dell Inspiron 660s desktop running Win 8. How large of a USB Flash Drive do I need to create a copy of the factory image? How large of a USB Flash Drive do I need to create a copy of the pre-installed applications, drivers and utilities? The only apps I have are the standard ones that come with the 660s running Win 8. Using Dell Backup & Recovery (Pro or Premium), I created a system backup on an external hard drive. This resulted in my external hard drive being partitioned into DBR_Master (F), which used 31.5 GB of the 1TB hard drive; and, DBR_Boot (G), using 23.6 MB. What is DBR_Master (F) all about? What is DBR_Boot (G) all about? In the event of an OS crash, will I be able to re-boot from the external hard drive? How often is it recommended to do a full system backup?
Since a system backup does not backup applications like MS-Office, is the purpose of periodic backups to capture future fixes & revisions to the OS? Since there is still a lot of unused space on the external hard drive, is it ok to save my daily data backups to the external hard drive? I tried to save data backups using File History to the DBR_Master (F) drive but it would not let me. I created a new folder in DBR_Master (F) but that didn't work. I receive a message that the destination was not connected. Where should I save daily data backups? Last question - does it matter whether I use File History or Dell Backup and Recovery to do daily data backups? Are there any advantages or disadvantages to using one over the other -- they seem to do the same thing?
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