Dell :: How To Restore Dell Picks Section In The Microsoft Store

Feb 24, 2013

I have Latitude 10 tablet that now has Enterprise edition of Windows 8 installed and this has removed the Dell Picks section in the Microsoft app store.  Is there any way to get this back?  I have an app installed on another device that is Dell exclusive and I cannot find any way to get it installed on the Latitude 10 even though it is a Dell device.

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Dell :: Inspiron 17R / Windows 8 And Microsoft Office Installation

Nov 9, 2012

I just bought a DELL Inspiron 17R laptop with Windows 8 and additionally the Microsoft Office 2010 Home and Student software.

how I can install the Office software and enter the license key code?

I've looked on the Start screen and cannot see any 'tiles' that are relevant, switched to the desktop and there are no icons and no Start button.

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Dell :: Windows 8.1 Is Not In Store (Alienware X51)

Dec 25, 2013

I can't upgrade to 8.1 as it is not in the store.

I occasionally get a banner message telling me I can upgrade to 8.1 and I should go to the store, but there is no update

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Dell :: Unable To Download Windows 8.1 Update From MS Store?

Oct 22, 2013

I've tried for several days after several reboots, etc.  I am running a Dell OEM version of Windows 8 on an Optiplex.  It just sits at "Downloading" and when I hover over it it says "0% complete".  Apparently I can't use the ISO because I need a key which the OEM version does not have. how I can get this thing to update?

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Dell :: Windows 8.1 - Seeing More Restore Points

Aug 31, 2014

I am running Windows v 8.1, would like to go back more than one restore point, and cannot do so.

When I click System/System Protection, click the [System Restore] button and choose the "Choose a different restore point" radio button, I am only offered a single restore point. I understand that some users also see a radio box reading "Show more restore points," but I have no such option. Is there a download available or some other way to see more than one restore point? I tried restoring in the hope that I could then see a prior restore point, but not such luck. The reason I need to do so is that I'm getting an annoying malware pop up in my browser and going back a restore point (or two) seems to be the only way I can find to make them stop displaying.

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Dell :: XPS 8700 - Unable To Download Windows 8.1 Upgrade From MS Store

Jul 9, 2014

I have a new XPS8700.  I have been unable to download the Windows 8.1 upgrade from the MS Store. My first problem was a lack of Windows updates, which I did, and now I can see the 8.1 upgrade in the store. I can also download updates to other aps.

My remaining problem is a continual notice every time I hit download that I need to first log into an account with admin access.  Best I can tell, this and other forums have shown me how to add Admin capability with the Command prompt.  I even created a second account and did the same thing.  Within the User Summary screen within control panel, both Users show "administrator".  Yet I still cannot get access

I have tried "net user administrator /active:yes" as well as tried same with swapping my name for administrator

The actual "administrator" user cannot do anything within the App Store.  That appears to be what is supposed to happen.

I'm another user with the same situation, it did not work, the direct download stated, does not work with this system.

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Dell :: XPS 15 - How To Restore Laptop To Factory Settings

Jun 16, 2013

I am following the instructions on how to restore my factory defaults but I am getting an error coming up, this is the error code: 80070490

What this error is and how to resolve it? This is stopping me from doing any restores.

Also when my laptop boots up now, it goes to a black screen and displays this message: Media check [fail] what is causing this & how do I resolve it?

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Dell :: Factory Restore After Overwrite Of MBR / Bootloader

Nov 15, 2012

I have a new XPS L521X that came with Windows 8. I hate Windows 8 so I decided to install a generic copy of Windows 7 the other day. I'm now having issues with Windows 7 and would like to factory restore the system, but since windows 7 overwrote the MBR, I am not able to access the Dell recovery. The hard drive still has the PBR Image partition, I just don't know how to boot from it. How I can boot into the Dell recovery and restore back to Windows 8? Is there some sort of UEFI boot option I can just add in the BIOS?

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Dell :: Restore Installation Disk For Windows 8 From Corrupted HD

Jul 24, 2014

Running Windows 8 on an Inspiron 15 and the hard drive crashed (cannot boot).  Of course, I did not make backup Recovery DVDs, and I am beyond the warranty period so cannot get them from Dell.  However, I was able to boot the system running Linux, create a RAW image file of the OS partition, and then was able to recover my data files.  Which made me wonder--are there files in separate partitions that could be recovered to create a recovery/restore disk?  My goal is to replace the hard drive and reinstall Windows 8 on the new drive (assuming that the product key, which I do not have, will reactivate automatically.)

I haven't seen anything in the forums about this approach to generating reinstall disks.

My alternative, since I have been able to recover my user files, is to purchase a new laptop.

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Dell :: How To Restore Factory Image To New Hard Drive

Dec 28, 2012

I am thinking of installing a new hard drive to my Dell XPS 8500 (replacing the one that came with my system).

I have made DVD's that will install the factory image using Dell backup. If I install a new hard drive can I use these DVD's to install Windows 8 (the factory image) to my new hard drive?

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Dell :: Inspiron N5010 - Error 0x400110020000100a During Restore

Nov 21, 2012

I wanted to restore my laptop back to factory settings before passing on to a friend, but when running the DataSafe restore software something went wrong and the laptop will no longer boot...doesn't seem to recognise that the hard disk is there.

BIOS settings recognise the disk and going into Boot Options (F12) I can get to diagnostics which gets as far as the memory tests then the processor overheats and the laptop shuts down (which was why I got a new laptop in the first place!)

Fortunately (I thought) I have the Recovery DVD that I created when first used the laptop, that boots fine and but when try to restore to factory settings it produces the error 0x400110020000100a as soon as the formatting screen comes up.

The laptop is an Inspiron N5010 if that makes any difference.

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Dell :: Windows 8 Activation Error After System Restore

Jan 26, 2014

I recently had to do a system restore through the Dell System Restore programme, however now it appears I cannot activate Windows 8 - I get the "Windows cannot activate right now.  Try activating Windows later".

I have tried entering manually through a command prompt but all I get is an error 0x8004F80B. How to resolve this?

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Dell :: XPS 8500 - Restore Point Does Not Work With Windows 8 Pro

Feb 16, 2013

Cannot create a Restore Point.  I try thru Control Panel -> System and Security -> System -> System Protection. 

No available drives show under Protection Settings. 

When I try to launch thru System Config -> System Restore, a pop-up tells me Starting System restore, but that just hangs there forever.  I have to stop it in Task Manager.

I have tried sfc - no reported problems.

Malwarebytes Pro and anti-virus report no problems.

Windows update service is auto - running

Volume Shadow copy is manual - running

Dell diagnostic program reports no error.

Dell XPS 8500 Windows 8 Pro.

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Dell :: Store Does Not Recognize Administrator User Account When Attempting To Upgrade From Windows 8 To 8.1

Feb 8, 2014

I purchased a Inspiron 17 7737 directly from [URL] on 12/5/2013.  It was delivered on 12/182013.  It had Windows 8 as the operating system.  I had assumed that it would have the latest version of Windows when it arrived since 8.1 had been issued in October. I opened the Store app and the upgrade to Windows 8.1 was not available to me.  I understood that this was a problem for others and did not pursue it further at that time.  I was out of town for 2 weeks in January and did not use the laptop during that 2 week period.  When I returned, I opened the Store and found prominently placed the invitation to the free upgrade to 8.1. I was signed in using the Administrator account and when I hit the download button for 8.1. I was given the message "You need to use an account with Administrator privileges to install Windows 8.1, try logging in with the user account of an administrator of this PC and try update again". 

I verified that my account had Administrator privileges and tried again and got the same message. I created another user account and gave it administrator privileges and tried the download again signed in on that account and got the same message.  I called technical support and for over 5 hours over 2 different days, the technician attempted to resolve the issue by uninstalling and reinstalling Windows updates. When that failed to resolve the problem, he "refreshed" my PC which, I understood put it back to the status it was in at time of delivery. He then had to do all the Windows updates (approximately 65) and tried to download 8.1 again. 

This did not change the error message when trying to download to 8.1.  At that point, I was told that they were elevating it to a technical team who would research all the logs from my machine and come up with a solution.  They indicated that they would call me back when a solution is found. Although my Administrator account was not recognized when attempting to do the 8.1 download, it recognized the Administrator role when the technician needed administrative approval to do all the uninstall and reinstall activities when trying to resolve the issue.

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Maintenance :: Windows 8.1 Dell Laptop - System Restore Not Working?

Jul 4, 2014

I have a windows 8.1 dell laptop ,for some reason system restore is not creating points manually or automatically, when I try to make a restore point manually the working bar just keeps moving at the sane time though I noticed in the device manger a generic volume shadow copy entry will show up with a yellow mark beside it ,I have tried maybe 10-15 times to uninstall this and try system restore again ,but this keeps repeating itself,

I have also went into safe mode but system restore points can't be made under safe mode, I did the repository thing where I rename that folder to old and reset repository in safe mode ,same result .

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Dell :: Inspiron 3521 Laptop - Restore Factory Image

Aug 26, 2013

I have a Inspiron 3521 laptop and I am doing a factory restore as mentioned in this article. [URL] .....

But in the Step 9, 'select the backup you want to use in the list below', I get empty list. Does that mean my laptop doesn't have a factory image?

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Dell :: Win 8.1 Inspiron In A Loop - Crashed When Try To Initiate Factory Restore

Nov 3, 2013

My Dell inspiron 17 SE on Win 8.1 has crashed when I was trying to initiate a factory restore. I did the free upgrade from 8 – 8.1 and since installing I have had nothing but problems.I was in the process of formatting the HD to return this junk heap to the store where I purchased it, when I had a message of “some files are missing, please insert media”.I pressed cancel, restarted the computer - which then into a loop, and that’s all it does now.The sequence is:Start up - Automatic repair (your pc did not start correctly) - Preparing automatic repair - Diagnosing your computer - Your PC ran in to a problem and needs to restart - repeat.I then ran trouble shooting and F12 diagnostics which told me nothing was wrong and then proceeded back into the same loop on exit.

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Setup Installation :: Dell XPS 8300 - Restore Or Obtain Recovery Partition?

Dec 8, 2013

I have Dell XPS 8300 and made a set of dvds when I got the machine. I don't remember if I made them before or after a Dell tech deleted my recovery partition.I have since made a Win 8 dvd from the downloaded iso file and using the library, moved to Win 8.1.

I am asking if there is a way I can restore or obtain the recovery partition.I have the original Win 7 cd, the 2 dvds I made when I got the pc and the Win 8 dvd I created.If the recovery partition is not in the Win 7 dvds(as I said above) is there any way to get that partition back?

When I moved from Win 7 to 8 with the disc I did not see any opportunity to create this recovery disc. I thought if I selected 'custom' after 0 unallocated space, then 'drive options adv', 'new' and 'apply' it would be automatically created.I never saw anything like that so just 'next it' to Win 8.

P.S. I have a Dell Laptop which is similar to the desktop and it has the recovery partition.

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Updates :: Windows 8 On Dell Laptop Fails To Update / Repair Or Restore

Sep 15, 2014

I am attempting to repair a Dell Inspiron 5520 Laptop for a friend of mine.

He's been having issues updating it for sometime and when he called me he was having a "Windows update hasn't been able to check for new updates for 30 days" pop-up appearing every few seconds that was rendering the laptop almost unusable.

I managed to stop that by disabling automatic updates. When I attempted a manual update I got the message :

Windows could not search for new updates: Error Found Code 80070BC9

Other times it would say it needed to be restarted and would go into a restart loop that was generally
Restart one - no message
Restart two - configuring updates - 33%, 67%, 100%
Restart three - failed to configure updates - reverting - restarting
Then would go to the normal login screen

I tried SFC /Scannow which seemed to work and say a restart is needed to implement changes but then fails on restart

DISM didn't work when attempting to run it from the machine but got to 100% when I ran it from my own Windows 8 install disk but then failed and needed a restart to undo the changes.

I also tried a repair and a restore of the current Windows installation but got : Error Code: 80070490 both times

The laptop didn't come with an install disk or serial so it seems restoring it from external media may be out of the question?

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Windows 8 On Dell Inspiron - Boot To Repair Disk To Restore Image?

Dec 26, 2013

On my friend's Dell Inspiron laptop, Windows 8 will not boot. I want to boot to the repair disk to restore an image I had created. F12 on boot does not show the DVD drive as an option. I went into Setup/Boot and disabled Secure Boot, still did not show the DVD as a boot option. I went back to Setup and selected Boot List Option>Legacy. Now it shows the DVD drive as an option to boot. I booted the repair dis, went through all the dialogs to select the image I had created, but when it goes to restore it it says it cannot because the image was made in UEFI, and it is now set for BIOS.

I went back into Setup/Boot and I see that the option Load Legacy Option ROM is now Enabled, it did it on its own. As a test I set it back to the defaults and re did it as above, and again it automatically changes Load Legacy Option ROM, which I assume is what is creating the problem.

So my question is what do I need to do to boot from the Windows Repair Disk?

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Dell :: Inspiron 15R 5537 - Can't Restore To Factory Settings After Upgrading To Windows 8.1

Mar 25, 2014

restore my laptop to factory settings (or rollback my OS from Windows 8.1 to Windows 8) as it is when shipped out.

I have faced many problems with the upgrading (from Windows 8 to Windows 8.1.) and my pc has become slow. F8 does not work.

I just want my laptop back to its original factory settings. i don't want the windows 8.1.

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Dell :: Inspiron 5537 15r - Restore Laptop To Factory State After Format?

Aug 16, 2014

I had a problem with my laptop, which its model is dell inspiron 5537 15r  1tera 6GB ram ,windows 8 original .

I have gave it to a technician who told me that the hard needed to be changed from gpt to rbn or something like that am not sure because of this process hard have been formatted.

how could i restore my lap top to factory status ? 

or getting my original product key for my original windows 8 that was installed on my laptop .

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Dell :: XPS 8500 Windows 8 - How To Restore Factory Image After Formatting Whole Disk

Apr 6, 2013

I have a XPS 8500 with preinstalled windows 8. I tried to install Ubuntu 12.10 on it. When I partitioned the disk, I accidentally format the whole disk. Then I could not restart to Windows 8. I didn't make any backup or recovery media. How to restore factory image?

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Dell Inspiron 3520 - Losing Internet And System Restore Point After Updates

Dec 17, 2012

I have had a Dell Inspiron 3520 for 3 weeks now. It has had 2 Windows Updates in that time. Both times I lost Internet connection and any way of connecting. The connection bar for the wi-fi was on, connection good but no Internet. After a lot of chat with Dell I did a System restore to Factory settings the first time (16 days ago). I also did a restore point once I'd re-set everything up again.

2 days ago the same thing happened after a Windows update and I also could not locate the restore point so it was back to Factory settings.

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Dell :: Windows 8.1 Stuck On Gray Wait Screen - Auto Repair And System Restore Won't Work

Jun 8, 2014

I have a Dell laptop Inspiron 15R 7537 that came with Windows 8. Yesterday I upgraded to Windows 8.1. Everything seemed to work fine after the upgrade. I shut down and re-booted several times with no issues. When I turned the computer on as usual today, I got the log in screen, then it briefly went to the desktop, then came a gray screen that blocks 99% of the desk top. This gray screen says "please wait" and has a cancel button at the bottom. It hangs forever and the cancel button doesn't work. It gives no other information.

I read several threads on the Microsoft Windows forum and this seems to be a common problem. How to boot using the Windows 8 recovery media disk that came with the Dell computer. I selected Troubleshoot, then Advanced Options, then Automatic Repair. I got a message that it couldn't do an automatic repair, so that didn't work. Next I tried System Restore, but I got a message that there were no restore points available from which to restore. Just to clarify - the Recovery Media Disk I have from Dell is for Windows 8 - not 8.1 - so maybe that's the problem.

The computer is totally worthless the way it is now, so unless there is some fix for the hanging gray screen in Windows 8.1, I would be happy just to reload the original Windows 8 Operating System. At least that worked.

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Dell :: How To Activate Windows 8 On Dell I5 Laptop

Apr 25, 2013

windows 8

how can I activate windows 8 on Dell i5 laptop

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Unwanted Microsoft Store Popup In Win 8.1

Oct 25, 2013

I am a traditionalist and so run permanently in "desktop" mode because I don't like the look and feel of the new Windows 8.

Ever since I installed Windows 8.1 a blank green Microsoft "Store" window pops up from time to time on my desktop. When I click on it, the green is replaced by a normal Store page advertising trending apps, etc.

This unwanted Store pop-up seems to appear at random intervals and is a real nuisance. I certainly never expected to get unwanted advertising pop-ups from a company like Microsoft!

How to get rid of this annoying intrusion?

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Search Function In Microsoft Store?

Nov 6, 2012

Is there a search function in the Microsoft Store? Or aren't there enough apps to bother with a search?

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Installing Apps From Store Without Using Microsoft Account?

Sep 10, 2013

I switched from Win 7 to 8 and everything is perfect except the Store...

Like there wouldn't be a problem of using Microsoft account in Win 8 but every time I turn on my computer or even logout I have to type in stupid password!

Is there any way I can download apps from store without using Microsoft account ?

Or to bypass that stupid password for logging in ? But I more prefer to be not logged in into any type of account to use my pc.

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Apps / Software :: How To Add Quality App Into Microsoft Windows 8 Store

Jan 7, 2014

We are planning to add a quality application about world map quiz. Its almost completed letting me know that how to make it live on windows 8 store and its promotion as well.

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Restore Settings Via Microsoft Account?

Sep 15, 2014

I log into my windows 8.1 using a microsoft account. if I formatted my computer and I want to restore all my apps and settings.

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