Dell :: XPS 8700 - Unable To Download Windows 8.1 Upgrade From MS Store
Jul 9, 2014
I have a new XPS8700. I have been unable to download the Windows 8.1 upgrade from the MS Store. My first problem was a lack of Windows updates, which I did, and now I can see the 8.1 upgrade in the store. I can also download updates to other aps.
My remaining problem is a continual notice every time I hit download that I need to first log into an account with admin access. Best I can tell, this and other forums have shown me how to add Admin capability with the Command prompt. I even created a second account and did the same thing. Within the User Summary screen within control panel, both Users show "administrator". Yet I still cannot get access
I have tried "net user administrator /active:yes" as well as tried same with swapping my name for administrator
The actual "administrator" user cannot do anything within the App Store. That appears to be what is supposed to happen.
I'm another user with the same situation, it did not work, the direct download stated, does not work with this system.
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Oct 22, 2013
I've tried for several days after several reboots, etc. I am running a Dell OEM version of Windows 8 on an Optiplex. It just sits at "Downloading" and when I hover over it it says "0% complete". Apparently I can't use the ISO because I need a key which the OEM version does not have. how I can get this thing to update?
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Jun 9, 2014
have a brand new xps with all the best but I am unable to install Linux rather than windows 8 , it will not allow me to boot from disk unless I disable the safe boot mode and then it starts in a mode with no video drives and will not allow installation
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Jan 26, 2014
I have a new XPS8700. I have been unable to download the Windows 8.1 upgrade from the MS Store. My first problem was a lack of Windows updates, which I did, and now I can see the 8.1 upgrade in the store. I can also download updates to other aps.
My remaining problem is a continual notice every time I hit download that I need to first log into an account with admin access. Best I can tell, this and other forums have shown me how to add Admin capability with the Command prompt. I even created a second account and did the same thing. Within the User Summary screen within control panel, both USers show "administrator". Yet I still cannot get access
I have tried "net user administrator /active:yes" as well as tried same with swapping my name for administrator
The actual "administrator" user cannot do anything within the App Store. That appears to be what is supposed to happen.
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Dec 13, 2013
I have had a friend send me the manual for my Dell xps 8300 desktop because I was unable to download it. I saved it. For me it just says page cannot be viewed. I tried 3 browsers.I am having the same trouble with my Dell Inspiron, N5010, R15.
I get the same error message. I am more concerned about WHY I cannot download when others can.I have looked over the Win firewall for Win 8.1 but can't see any issue.I have a Comcast router set to normal security.
Could my download feature be corrupted?I ran sfc + it is ok and Chkdsk says it does not need running. I have emptied caches etc.I had driver issues recently and a forum tech told me to run Driver Booster. Everything except the inability to download this Inspiron manual has worked much better.
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Feb 8, 2014
I purchased a Inspiron 17 7737 directly from [URL] on 12/5/2013. It was delivered on 12/182013. It had Windows 8 as the operating system. I had assumed that it would have the latest version of Windows when it arrived since 8.1 had been issued in October. I opened the Store app and the upgrade to Windows 8.1 was not available to me. I understood that this was a problem for others and did not pursue it further at that time. I was out of town for 2 weeks in January and did not use the laptop during that 2 week period. When I returned, I opened the Store and found prominently placed the invitation to the free upgrade to 8.1. I was signed in using the Administrator account and when I hit the download button for 8.1. I was given the message "You need to use an account with Administrator privileges to install Windows 8.1, try logging in with the user account of an administrator of this PC and try update again".
I verified that my account had Administrator privileges and tried again and got the same message. I created another user account and gave it administrator privileges and tried the download again signed in on that account and got the same message. I called technical support and for over 5 hours over 2 different days, the technician attempted to resolve the issue by uninstalling and reinstalling Windows updates. When that failed to resolve the problem, he "refreshed" my PC which, I understood put it back to the status it was in at time of delivery. He then had to do all the Windows updates (approximately 65) and tried to download 8.1 again.
This did not change the error message when trying to download to 8.1. At that point, I was told that they were elevating it to a technical team who would research all the logs from my machine and come up with a solution. They indicated that they would call me back when a solution is found. Although my Administrator account was not recognized when attempting to do the 8.1 download, it recognized the Administrator role when the technician needed administrative approval to do all the uninstall and reinstall activities when trying to resolve the issue.
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Oct 18, 2013
Ever since upgrading to 8.1 I am unable to use the mail app, the store app and most metro apps. when I open one of them the immediately get stuck and eventually crash. Another issue I found is that the brightness adjuster wont work no more.
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Feb 2, 2014
I tried downloading various apps from the store, but the message I get was I can't install this app.For example, I tried to install PDF Reader 8, and I get error code 0x80070032. Does the error code reveal what the problem is? I am running Windows 8, not Windows 8.1, on the Lenovo IdeaPad.
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Jan 17, 2014
I have a month old Dell XPS 8700 with Windows 8 (later updated to 8.1). The computer has been super. While running Acronis True Image, the computer crashed. Now, the screen shows only Dell logo. No Windows 8. Unlike Windows XP or 7, booting from CDROM is not possible unless wind0ows 8 is running. The computer came with "windows 8 Recovery Media" DVD disk. But it does not boot from DVD ROM. Shift +F8 does not respond. It seems that my computer is dead. I wonder how I can start Windows 8.
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Sep 19, 2013
I just got a new XPS 8700 with Windows 8. I have an SSD drive from the Windows 7 system that it is replacing that I want to use as the boot and C drive of the system. The XPS 8700 is new, so I don't need to preserve any data on it.
I made a set of recovery DVDs. I disconnected the hard disk and installed the SSD. I followed the instructions on the youtube video "Windows 8 Restoring From Dell Recovery Media ." I choose the factory refresh option (only restores system partition) when it appeared. It went through the entire restore process and appeared to work. It took a long time, no errors were reported and it said recovery completed. When I rebooted, the system was running Windows 7 from the old system the SSD came from.
There are only two partitions on the SSD, a 100 MB boot partition and a 80 something GB system partition. If it didn't put Windows 8 on the SSD, what was it doing all the time it said it was "preparing your hard drive", restoring your system" and "finalizing"?
I then booted from a Partition Wizard bootable DVD and deleted all the partitions on the SSD and wiped it (overwrite the disk with 0's). I tried the recovery process and this time it did not give me the choice of factory refresh or factory recovery. It just says "your drive size is not supported for this process. Please use a hard drive of at least 931 GB in size." Why on earth does it need such a large disk size to recover?
How do I get my SSD set up?
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Sep 7, 2014
I recently purchased a XPS 8700 with Windows 8.1 pre-installed. My only question is, "is it possible to have the same pre-installed OS installed on the same XPS 8700 for the purposes of a multi-boot?"
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Jan 27, 2014
Since upgrading my XPS 8700 from Windows 8.1 to 8.1 Pro (via the Win 8.1 Pro Pack upgrade) every time I shut down the system - no matter if I use the "charms" power button or the shut down option from the half-baked "start button" - my computer restarts. I've checked Microsoft's Windows user forums and followed one suggestion to turn off fast startup, but this did not solve the problem. My computer would occasionally restart rather than shut down when running Windows 8 (the original OS) and 8.1, but now it happens every time I shut down.
ODD ASIDE: My two year old Inspiron 620, which supposedly wasn't upgradeable to Windows 8 from Win 7 shuts down running Win 8.1 Pro with no problem whatsoever.
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Sep 22, 2013
I got a new Dell XPS 8700 a few days ago, and have been getting pretty random BSODs always containing ntoskrnl.exe as the cause on my blue screen viewer. They tend to happen sometimes in game, on game closing and once on start-up. Some games I can play for hours and no blue screen some I play for a while and I get one. I've tested all my RAM and my HDD for bad sectors and errors.
I have uploaded my dump files and system info
UPDATE: I'm not 100% positive but it seems like these BSODs only happen on games that have access to an internet connection. It has never happened on games that are single player only.
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Sep 8, 2014
I have a mac. (yes ik, Y u in windows forum?! GET OUT FILTHY MAC USER) I would like to know if its possible to download a windows game from the windows 8 store, onto a mac. Just the file. The rest I can handle, I have wine. If you need to know what game it is, Its "ARMED!".
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Jan 22, 2014
Bought new pc with windows 8.0 installed. Can't download windows 8.1 from store
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Nov 8, 2013
From Windows 8,trying to download Windows 8.1 from store. Am getting error code ox80070652. Have received all updates, according to computer message.
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Oct 20, 2013
I have successfully upgraded 2 Windows 8 pro media centre PC's, a desk top and a netbook, but the 3rd, gets stuck in a continuous loop.
After initiating the upgrade from the store, the download bar slowly works its way up to 50%, the installation process starts, and as soon as it gets to "getting your PC ready" the download process starts again from scratch. This is a very common problem, but Microsoft are still silent on the issue.
It is bad enough that I have to download the file 3 times, rather than just download one ISO, but this one download has now happened at least a dozen times.
All Windows 8 updates had been done and I have cleared the Windows Store cache.
The setuperr file gives
MOUPG SetupMgr: Error reading Store SQM registry data. Data = [StoreSetupDownloadPause], HRESULT = [0x80070002]
2013-10-20 07:23:30, Error MOUPG
[Code].....
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Jul 30, 2013
I recently upgraded to Windows 8, but since my download speeds have been very low. I pay for 2mb, but I'm getting about 100-500 kb/s when I download things on, say, Steam. I've done speed tsts from speedtest.net and it says I'm getting over 2mb/s download speeds, but I'm not seeing this in my actual downloads.
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Oct 30, 2013
Over the past two weeks I have been trying to install the Windows 8.1 upgrade using the Windows Store. The download proceeds to between 50% and 60% and then restarts or hangs for hours. I have performed the pre-8.1 upgrades to my Toshiba C855D laptop as directed before the download.
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Dec 7, 2012
I've been trying to download windows update on a fresh install of windows 8 pro with different dvds like Windows 8 Pro With media center & without media center{With & without activating it}. But every time I tried downloading it I get "Code 8024402F Windows update ran into a problem". I've checked my internet connection which is ok, I've tried downloading it with Windows defender, Windows firewall and Windows smart screen off but to of no avail
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Feb 24, 2013
I have Latitude 10 tablet that now has Enterprise edition of Windows 8 installed and this has removed the Dell Picks section in the Microsoft app store. Is there any way to get this back? I have an app installed on another device that is Dell exclusive and I cannot find any way to get it installed on the Latitude 10 even though it is a Dell device.
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May 7, 2014
I got this Gateway this last year, and in the "store" it says to upgrade to 8.1, and I have tried and tried and it says that the download has failed, and cannot install. I have called microsoft support, and was on the phone with them for a couple of hours, and he escalated support to the engineers, they also called, and I allowed them remote access, to come to the conclusion, that my connection is too slow to upgrade to 8.1. So, I went to an open network and tried it, to no avail.
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Oct 20, 2013
It also seems to open every now and again in the middle of other, unrelated activity - though I haven't logged that much time since the upgrade, obviously, to form a solid opinion about this. It isn't listed as a startup program, so I can't figure it out.
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Sep 9, 2013
I upgraded my current installation of windows 8 Pro to Pro 8.1 RTM. Whenever i open my store , it keep on loading with the circle and does't go past.
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Jan 7, 2013
I'm really enjoying Windows 8. However, I can't figure out how to print a download or PDF when it's downloaded. On XP, there's a menu that shows up around the download with choices. The only choices I can find on Windows 8 is how you want to view the download or closing it. Where do you get the print option?
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Jan 31, 2014
When I try to download Metro apps from Windows Store, I receive an error message saying "Something happened and this app couldn't be installed. Please try again later. Error code: 0x80010108".
I Googled it and tried to reset Windows Store cache by wsreset.exe but it didn't work. It occurs to every app I try to install.
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Feb 11, 2014
Is it possible to download free apps from Windows Store directly (without going through "Windows Store" icon/apps in Windows 8.1? I'm having a problem with Windows Store in my OS, whenever I try it, it just said no network connection, but I can surf no problem using FF/Skype etc. If I can go directly to Windows Store website and download the apps directly from there, it'll be awesome, but everytime I tried, it just goes back to my OS Windows Store.
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Oct 19, 2013
i upgraded to win 8.1 from the store on my 3 computers, they are all legitimate installations of pro,and now the store app crashes on 2 of my computers, I can see the live tile working,but when I click it opens and just goes away, but I can still see it up on the left side with running apps as if it's open, but every time I click it just goes away, have tried the apps fix and the accounts fix,it says it can't verify my account and to go to store and sync and verify, but I can't get into store to do that, I've signed in with microsoft account and local account,the computer that store is working on is a local account....
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Sep 5, 2013
Just upgraded from Windows 8 Pro to Windows 8.1 Pro. No hacks or anything, legit key.
My problem is that the Store shows that the Music and Video apps both have updates but they both error out on install with 0x80073cf1 and 0x80246007 errors respectively.
Trying to fix it I have tried the following:sfc /scannow finds nothing wrongDISM /Online /Cleanup-Image /RestoreHealth tells me "The restore operation completed successfully. The component store corruption was repaired. The operation completed successfully."And running Troubleshooting from the Control Panel on the Windows Update option quickly results in a "Windows Update components must be repaired" and "Fixed" with a friendly green checkmark. But the errors remain whenever I try again.
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Dec 25, 2013
I can't upgrade to 8.1 as it is not in the store.
I occasionally get a banner message telling me I can upgrade to 8.1 and I should go to the store, but there is no update
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Nov 12, 2013
I have a long standing Live account, and my computer has been set as a trusted device. when I upgraded to Windows 8 I was thrilled to be able to purchase apps for my computer and have many photo apps and art apps. I upgraded to 8.1 and now I can not log in to the store at all. I go through the process and at the last stop I get a screen telling me that there is another account on this PC using that account. I know this, it is me, on my account! I need to purchase something and i can not. I am afraid to even try and run something because I do not want to get locked out of my already purchased apps.
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