Win Store App Not Working After 8.1 Upgrade
Oct 19, 2013
i upgraded to win 8.1 from the store on my 3 computers, they are all legitimate installations of pro,and now the store app crashes on 2 of my computers, I can see the live tile working,but when I click it opens and just goes away, but I can still see it up on the left side with running apps as if it's open, but every time I click it just goes away, have tried the apps fix and the accounts fix,it says it can't verify my account and to go to store and sync and verify, but I can't get into store to do that, I've signed in with microsoft account and local account,the computer that store is working on is a local account....
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Sep 5, 2013
Just upgraded from Windows 8 Pro to Windows 8.1 Pro. No hacks or anything, legit key.
My problem is that the Store shows that the Music and Video apps both have updates but they both error out on install with 0x80073cf1 and 0x80246007 errors respectively.
Trying to fix it I have tried the following:sfc /scannow finds nothing wrongDISM /Online /Cleanup-Image /RestoreHealth tells me "The restore operation completed successfully. The component store corruption was repaired. The operation completed successfully."And running Troubleshooting from the Control Panel on the Windows Update option quickly results in a "Windows Update components must be repaired" and "Fixed" with a friendly green checkmark. But the errors remain whenever I try again.
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Nov 12, 2013
I have a long standing Live account, and my computer has been set as a trusted device. when I upgraded to Windows 8 I was thrilled to be able to purchase apps for my computer and have many photo apps and art apps. I upgraded to 8.1 and now I can not log in to the store at all. I go through the process and at the last stop I get a screen telling me that there is another account on this PC using that account. I know this, it is me, on my account! I need to purchase something and i can not. I am afraid to even try and run something because I do not want to get locked out of my already purchased apps.
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Oct 20, 2013
It also seems to open every now and again in the middle of other, unrelated activity - though I haven't logged that much time since the upgrade, obviously, to form a solid opinion about this. It isn't listed as a startup program, so I can't figure it out.
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Sep 9, 2013
I upgraded my current installation of windows 8 Pro to Pro 8.1 RTM. Whenever i open my store , it keep on loading with the circle and does't go past.
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Jul 9, 2014
I have a new XPS8700. I have been unable to download the Windows 8.1 upgrade from the MS Store. My first problem was a lack of Windows updates, which I did, and now I can see the 8.1 upgrade in the store. I can also download updates to other aps.
My remaining problem is a continual notice every time I hit download that I need to first log into an account with admin access. Best I can tell, this and other forums have shown me how to add Admin capability with the Command prompt. I even created a second account and did the same thing. Within the User Summary screen within control panel, both Users show "administrator". Yet I still cannot get access
I have tried "net user administrator /active:yes" as well as tried same with swapping my name for administrator
The actual "administrator" user cannot do anything within the App Store. That appears to be what is supposed to happen.
I'm another user with the same situation, it did not work, the direct download stated, does not work with this system.
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Oct 18, 2013
Ever since upgrading to 8.1 I am unable to use the mail app, the store app and most metro apps. when I open one of them the immediately get stuck and eventually crash. Another issue I found is that the brightness adjuster wont work no more.
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Jun 10, 2013
What I did? But it's been happening for a while but now I would like to use the store and still can't...
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Feb 8, 2014
I purchased a Inspiron 17 7737 directly from [URL] on 12/5/2013. It was delivered on 12/182013. It had Windows 8 as the operating system. I had assumed that it would have the latest version of Windows when it arrived since 8.1 had been issued in October. I opened the Store app and the upgrade to Windows 8.1 was not available to me. I understood that this was a problem for others and did not pursue it further at that time. I was out of town for 2 weeks in January and did not use the laptop during that 2 week period. When I returned, I opened the Store and found prominently placed the invitation to the free upgrade to 8.1. I was signed in using the Administrator account and when I hit the download button for 8.1. I was given the message "You need to use an account with Administrator privileges to install Windows 8.1, try logging in with the user account of an administrator of this PC and try update again".
I verified that my account had Administrator privileges and tried again and got the same message. I created another user account and gave it administrator privileges and tried the download again signed in on that account and got the same message. I called technical support and for over 5 hours over 2 different days, the technician attempted to resolve the issue by uninstalling and reinstalling Windows updates. When that failed to resolve the problem, he "refreshed" my PC which, I understood put it back to the status it was in at time of delivery. He then had to do all the Windows updates (approximately 65) and tried to download 8.1 again.
This did not change the error message when trying to download to 8.1. At that point, I was told that they were elevating it to a technical team who would research all the logs from my machine and come up with a solution. They indicated that they would call me back when a solution is found. Although my Administrator account was not recognized when attempting to do the 8.1 download, it recognized the Administrator role when the technician needed administrative approval to do all the uninstall and reinstall activities when trying to resolve the issue.
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Sep 18, 2012
i got windows 8 professional 64bit on my asus k53jc i7 quad 2.20 8gb ram 1gb graphic nvidia geforce 520mx + intel hd 300
i installed 3-4 days ago windows 8 but i dont get it why apps , photo , store , bing deskopt or anything else witch are on the start dont work u just click them they dont start just stay in backround i really dont get it.
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Feb 17, 2014
When I want to install an app from the Windows Store, I get a message with error code: 0x80070032. I have tried everything I could find on the internet to solve this, but nothing works.
I have a brandnew HP Pavilion laptop, on which Windows 8 was pre-installed.
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Sep 11, 2013
I have Windows 8.1 installed on VM Player and never had a problem. Now, for some odd reason the App Store keeps telling me there's a connection problem and won't open.... it's acting as though there is no internet connection, which of course there is as I can access the internet and other live tiles, just not the app store. And I know the apps store is up and running because on my Windows 8 (not 8.1) laptop, the store opens just fine.
Is there a current issue going on with the apps store and 8.1?
now the other weird it's not bringing up apps, but now, when you click on them, you still get the apps store isn't working
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Dec 1, 2013
So recently the Windows Store has stopped working for me (Win 8.1 Pro). By not working, I mean that whenever I try to install an app, I get the following error message:
Your purchase couldn't be completed. Something happened and your purchase can't be completed.
Error code: 0x80240017.
Furthermore, apps are not updating automatically, and a manual check reveals no updates available. That being said, I know for a fact that my Facebook and OneNote apps are out of date, since they have both changed on my other computer. As a test, I uninstalled the OneNote app, and now I can't re-install it.
So far I've tried:
-The apps troubleshooter.
-The windows update troubleshooter.
-WSReset.exe
-SFC.exe (no violations found)
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Oct 25, 2013
Recently windows store on my windows 8.0 stopped working, when i try to browse it or any other metro app they doesn't work and the message on screen is:PC isn't connected to the internet..
I used the apps.diagcab solution but no way to go, it runs if i run Fiddler2. How to set a default status without loosing anything?
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Jun 12, 2013
I can load into BF 3 fine but when I get into the game, the mouse buttons won't work, I can move the cursor but not select any of the options, kits, etc.
I've only had it since upgrading to Windows 8 and adding another monitor.
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Jan 5, 2014
I recently purchased a new computer with Windows 8 pre-installed. I purchased a Media Center key and all was well. I had to reinstall the operating system using a system restore disk and upgraded to Windows 8.1. When I try the Media Centre key again it says it won't work.
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Jan 22, 2014
I recently upgraded to windows 8.1 and my apps notifications are not working any more I did everything went into pc settings, I checked each individual app and everything is on.
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Oct 22, 2013
I recently upgraded from Windows 8 to 8.1. After the update Windows Media Player doesn't recognize any of my libraries even though the correct folders are selected to be included.
I already tried to disable the windows media features in the control panel, reboot and then re-enable but that had no effect.
Incidentally, if I manually start playback of a song from a folder windows media player does work so the issue is just that it won't recognize my libraries.
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May 6, 2013
I recently upgraded my HP Touchsmart IQ500 from Vista Home Premium to Windows 8 Pro. Aside from the lack of a media center or otherwise out-of-the-box-inability for DVD playback I've been enjoying the change. I solved the DVD problem with VLC, but I cannot figure out how to get my microphone to work now. It was fine before the upgrade, and now there's just silence when trying to Skype or record otherwise.
updating the drivers in the Device Manager which I have tried, only to get a message that reads:
Windows has determined the driver software for your device is up to date.
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Oct 19, 2013
I have upgraded from Windows 8 to 8.1. After doing so and making sure my accounts are all setup, I have found that I can not get the mail tile to act "live". I have verified it is set to live by right-clicking and seeing that link state "turn live tile off". I tried doing that and then turning it back on. I have tried rebooting. But the tile just isn't live. My other live tiles (news, finance, weather, store, etc) all seem to be live. It is only mail that I am having a problem with.
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Mar 25, 2014
I use a small usb modem for my internet access and using a usb wifi adaptor and a virtual wifi router I was able to share my internet around home quite affordably.
Every now and again the software 'virtualrouter' would cause a crash. Maybe once every 3 months.
When I updated to 8.1 the software no longer worked, nor did any other. What's more it cause a DPC-Watchdog violation within a few minutes.
When I say the software doesn't run, one of two things happen. My old program 'virtualrouter' runs as normal, but none of my devices can connect. The network is available, but connection is impossible.
With other programs I get told that the wifi adaptor is not enabled. Which it is.
Something has changed in the upgrade and I don't know what. Every option and test I've run and enabling of virtualisation says that it should work. But then the BSOD arrives.
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Jan 17, 2013
I bought this particular computer for the Intel wireless display, but after upgrading (is it really an upgrade?) to windows 8 my WiDi is no longer working. I tried to install the latest drivers from Dell support but it tells me my platform is not supported.
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Oct 26, 2013
Since I have upgraded to 8.1 my remote control no longer works it is detected in device manager and driver is installed but when I click skip,play, stop etc nothing happens. I use it mainly for my music.
Is there a way to get it working again. I use the default music app to play music which I preferred the old version to be honest.
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Nov 13, 2012
Since upgrading to Windows 8 (from 7) a week ago my Outlook 2010 email has been faulty. It keeps stopping emails coming in or out and I have to (daily) run a 'repair' to get it to work. I contacted my ISP (Virgin) and they said that Outlook doesn't work with Windows 8 and said I should use Live. However, I then added my accounts to Live but it wouldn't accept all of them, and I found the interface very hard to use. Outlook contains all my business folders and email records for my business so I need it to work. It seems to accept my IMAP email account but not the main accounts with my ISP.
My HP desktop machine is less than a year old and has plenty of memory. But also, in general the machine is slower and won't restart (I have to force shut down).
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Feb 13, 2014
I seem to be going round in circles trying to reconnect a working Windows 8 laptop to the WiFi after upgrading to 8.1
It refused to recognise the existing and working WiFi upon reboot after upgrade.
I have twice ran the 'netsh wlan delete profile name=[profile name]' command to remove the profile, rebooted the machine, re-added the profile, nothing happens.
The network symbol in the system tray when clicked doesn't show the profile I created, so I can't select it to connect to (though I set it to auto connect?), it just shows 'Hidden Network' , but when clicking this and I enter the SSID and WPA2 key, it just errors with a failed to connect message.
This was working fine, that's how I downloaded the update, now it's broken!
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Dec 18, 2013
About three days ago, all new style apps stopped working. I click on the tile, get a deep blue screen, and nothing else. On the left side of the screen, I can see the app as if it is working (just the name of the app, not content), so I can close the window and get back to desktop. The same applies to the STORE app. The only tiles that work, are the links to desktop applications, which open correctly on the desktop. The fault also affects all windows system apps. For example if I search on the start screen for "windows update", I can access "Windows update" as it just opens a window on the desktop, but if I click on "Windows update settings" nothing happens. The same is true with all windows system apps that open in the new start screen system.
I've uninstalled two Microsoft updates that were installed over the past three days, no change. I uninstalled AVAST, no change, so I reinstalled it! I tried restoring the system, but found that I had only one restore, and that was corrupted. Very strange. Without access to many windows system apps, the computer is really limited. The desktop seems to be working OK. I can't refresh the PC, as firstly it is a system app that runs from the start screen, and secondly because I upgraded from win 8 to 8.1 online, this can't be done anyway, as I don't have a disc. I'm really trying to avoid reinstalling windows 8!
(Pavilion dv6, i7 processor, 6GB ram, originally win7, then I upgraded to win 8 and now 8.1. I've been running 8.1 for some months without problems, just occasionally on start-up from sleep, I get "error in non-cached memory" BSOD, and the system restarts.)
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Aug 18, 2013
I have currently 2 XBOX games installed on my windows 8 pro (Jet pack joy ride and shuffle party) and both are not working when I start these games splash screen gets displayed and then a black screen in case of shuffle party and a white screen in case of jet pack joy ride then they go to suspended state.
When i installed JPJR my XBOX account was not created and when i created that then i installed shuf. par. but both are not working.
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Jul 3, 2014
Yesterday, I clean-installed Windows 8 Pro x86 on an old Dell Vostro 1400 laptop which had been running Windows 7 Ultimate, and it activated and ran fine, without even a single exclamation point in Device Manager. I applied the update necessary to make the Store offer 8.1 and proceeded to install it as I've done on a couple other machines. After downloading the thing, it errored out with:
Couldn't install Windows 8.1
Contact your PC manufacturer to see if you can upgrade the System BIOS
When I clicked the OK button, it then gave me the informative and grammar-challenged error box:
Something happened and the Windows 8.1 couldn't be installed. Please try again. Error code: 0xc1900104
Try again Cancel
Ever the optimist, I clicked Try again, and of course, it proceeded to download all over again from scratch, only to error out in the same way. I then downloaded all the Windows 8 updates, although just the one had been necessary on my other machines that successfully upgraded to 8.1, and tried again, only to get the same result.
Today, I've discovered the Windows 8.1 Compatibility Assistant, which avoids the lengthy download of the upgrade every time (Microsoft, maybe you should run it implicitly before downloading 3 GB of transient data), and it tells me:
This PC doesn't meet system requirements
Contact your PC manufacturer to see if you can upgrade the System BIOS
Obviously, no BIOS updates are available, and what exactly is the problem here with my BIOS. The obvious googling turned up nothing except some people with Sony Vaios that had the same problem, which was corrected with a BIOS update, and of course, there is no information on what their BIOS update does to make the 8.1 upgrade possible.
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Oct 20, 2013
I've just upgraded from win8 to win 8.1 using the windows update (store), my questions are :
1. Can the ISO file that was automatically downloaded by the system during windows 8 upgrade to 8.1 be saved or backed up? the download was about 2.6 GB.
2. If so can the backed up file be used to do a "clean install" in future on the same machine?
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May 11, 2014
It just continuously shows the loading screen and if I look at the task bar there are 2 windows stores there. If I close one, then open the other, the one I closed comes back. But if I close the other they both close.
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Oct 17, 2013
Why can't I find the update in the Store? 2 possible reasons are listed in the article:
1) Your PC needs another update, KB 2871839, After checking for this update and not seeing it I still received the 8.1 update via Windows store anyway & downloading now.
2)Some editions of Windows 8 don't support the free update to Windows 8.1.
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