Store Cannot Login To Live Account After 8.1 Upgrade
Nov 12, 2013
I have a long standing Live account, and my computer has been set as a trusted device. when I upgraded to Windows 8 I was thrilled to be able to purchase apps for my computer and have many photo apps and art apps. I upgraded to 8.1 and now I can not log in to the store at all. I go through the process and at the last stop I get a screen telling me that there is another account on this PC using that account. I know this, it is me, on my account! I need to purchase something and i can not. I am afraid to even try and run something because I do not want to get locked out of my already purchased apps.
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Mar 25, 2014
I am using Windows 8 on my laptop which uses my Windows Live account to login. Problem is it has suddenly stopped letting me log in and I'm locked out. The message I get is "You can't sign into your PC at the moment. Go to account.live.com to fix the problem or try the last password you used on this PC". I hadn't changed anything which may have made it do this.
I have tried the following but nothing is working:
- Changed my password in my Live account
- Used a previous password
- Plugged my laptop into a network cable rather than using just Wifi
- Rolled my laptop to a previous time
I can't refresh as it needs the password but I can access the command prompt. I'm not knowledgeable on command prompts so not sure what I could do here which might resolve it. I also don't want to lose any files.
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Aug 9, 2014
Platform: WIN 8.1 Spring Update
Using a local (domain) account to login to Windows
Using a MS Live account just for the purpose of installing Store apps
The first time you go to install a store app you are prompted for your Live account credentials. Once entered, the only choice is SAVE or CANCEL. Once SAVE is chosen Windows remembers the password and the user is not prompted next time they go to install a store app. I want the user to be prompted every time. It seems earlier version of WIN8 allowed this. Can it still be done? I looked for a registry hack to prevent the Live password from being memorized but could find none.
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Feb 8, 2014
I purchased a Inspiron 17 7737 directly from [URL] on 12/5/2013. It was delivered on 12/182013. It had Windows 8 as the operating system. I had assumed that it would have the latest version of Windows when it arrived since 8.1 had been issued in October. I opened the Store app and the upgrade to Windows 8.1 was not available to me. I understood that this was a problem for others and did not pursue it further at that time. I was out of town for 2 weeks in January and did not use the laptop during that 2 week period. When I returned, I opened the Store and found prominently placed the invitation to the free upgrade to 8.1. I was signed in using the Administrator account and when I hit the download button for 8.1. I was given the message "You need to use an account with Administrator privileges to install Windows 8.1, try logging in with the user account of an administrator of this PC and try update again".
I verified that my account had Administrator privileges and tried again and got the same message. I created another user account and gave it administrator privileges and tried the download again signed in on that account and got the same message. I called technical support and for over 5 hours over 2 different days, the technician attempted to resolve the issue by uninstalling and reinstalling Windows updates. When that failed to resolve the problem, he "refreshed" my PC which, I understood put it back to the status it was in at time of delivery. He then had to do all the Windows updates (approximately 65) and tried to download 8.1 again.
This did not change the error message when trying to download to 8.1. At that point, I was told that they were elevating it to a technical team who would research all the logs from my machine and come up with a solution. They indicated that they would call me back when a solution is found. Although my Administrator account was not recognized when attempting to do the 8.1 download, it recognized the Administrator role when the technician needed administrative approval to do all the uninstall and reinstall activities when trying to resolve the issue.
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Dec 10, 2012
Any Win8 security concerns with using a MS account to login instead of just a local user account?
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Nov 26, 2013
When I first started this job I was the first user on a new PC with Windows 8. I was asked to set up a Skype account which I did by creating a new Windows Live e-mail since I didn't want to use my personal one for business. I had continual problems with some conflict (I never found but believe it was caused by Skydrive) that caused my Live account to continuously need a password reset. After much frustration I set up a Skype direct account and closed the Live account.
Today I tried to go into the Windows Store to download an app and it's still asking me to log-in with the old, closed Live account. I have literally been sitting here for an hour and a half trying to find a way to log-in to the store with a different user and e-mail. There is nothing. I tried Microsoft live chat support which was really no support at all. I printed out and tried the instructions I found on this site for signing in with a different Microsoft account but it doesn't work as nowhere am I given the option on the screen to sign in with a different account. It shows my Live account with no option to change to another and a password box with the message that too many attempts were made to log-in blah blah blah reset the password. But, the account is closed so this is impossible to do (yes, I even tried that method but it tells me my account is closed).
Microsoft's instructions to do this by managing user accounts does not work as there is no user account on this PC associated with that e-mail address. I log in daily with a local administrator account and the only other account is Guest. I log in to Skype with a Skype (not Live) account. I log into Outlook e-mail with a business/local e-mail account. The Skydrive account is also no longer used as we switched to Dropbox.
I tried doing the instructions to clear the Windows Store cache (run>wsreset.exe) but that did nothing to remove this account.
Any information about how to remove an e-mail account associated with the store, that is no longer a valid/open e-mail account.
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Nov 2, 2013
Now that we learned how to bypass the 8,1 login hijacking; is there a way to bypass LIVE account sign-in nonsense when using Metro Essential apps (Mail, People, Calendar) at this point?
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Mar 1, 2012
I noticed when i shut down my PC in windows 8 cp, my live account is still signed on with a status as idle. Due to this, i noticed a much quicker log in. Is there a way to completely sign off of my live account when i shut down my PC?
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Oct 19, 2013
I have upgraded from Windows 8 to 8.1. After doing so and making sure my accounts are all setup, I have found that I can not get the mail tile to act "live". I have verified it is set to live by right-clicking and seeing that link state "turn live tile off". I tried doing that and then turning it back on. I have tried rebooting. But the tile just isn't live. My other live tiles (news, finance, weather, store, etc) all seem to be live. It is only mail that I am having a problem with.
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Nov 12, 2013
Why when I create a homegroup and try to access my shared folders on my windows 7 laptop from my windows 8 pc it says I dont have permissions it says I cant access the shared folders, yet if I stop using my microsoft live account and sign in with a local account on the computer I can access everything fine...Really annoys me because I cant use skydrive with the regular account....I have all the options set to share on my account settings too...
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May 16, 2013
I just noticed my contacts from my Live account are not the same as the ones shown in my Windows 8 mail app (People). Looking closer at the properties in my phone, I noticed that some say Hotmail and other say Verizon Backup Assistant Plus.
My question is how do I get all the ones backed up by Verizon but included in my Live account so show up on my desk top(Hotmail Type)? How can I convert the contact type from Verizon to Live?
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Nov 1, 2013
I upgrade my Window 8 to 8.1 and now, I cannot log in! I write my credentials and try log in but to 2 seconds, log out. I try with different users and always same.
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Apr 18, 2014
I'm having a problem setting up a PIN code to logon to Windows 8.1
I've linked mine and my partners MS accounts to Windows and as we use password generated passwords consisting of random characters, numbers etc, it would be so much easier to just use a PIN to logon to the computer. However, every time I click the option to 'Add' under PIN in the Sign-in options page of PC Settings, nothing happens. The cursor busy icon flickers but no new menus or options appear and I'm ultimately unable to access the settings.
I've tried logging off/on, rebooting and restart the credentials manager service but there's no change.
More info...
After clicking Add on the sign-in options page, I'm seeing quite a few of the following errors logged in the Application log:
Faulting application name: CredentialUIBroker.exe, version: 6.3.9600.16384, time stamp: 0x5215f313
Faulting module name: DUI70.dll, version: 6.3.9600.17031, time stamp: 0x53086a1c
Exception code: 0xc0000005
Fault offset: 0x000000000000277d
Faulting process id: 0x110c
Faulting application start time: 0x01cf5b36ca94bed5
Faulting application path: C:WindowsSystem32CredentialUIBroker.exe
Faulting module path: C:Windowssystem32DUI70.dll
Report Id: 084f9905-c72a-11e3-8270-c05ffa3ee80b
Faulting package full name:
Faulting package-relative application ID:
I've tried booting into Safe Mode with Networking and this time I see an error box appear.
It's not too useful though.
Windows Security
Create a PIN
First, verify your account info.
The server threw an exception.
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Dec 18, 2013
I'd like to logon to Window 8 without a MS account password. In other words, Can I sign in to Windows 8 straight and use Calendar or People? If I open a MS password, then I have to sign in with that password.'d like to logon and go straight to Start screen or Metro, if I'm correct.
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Oct 19, 2013
i upgraded to win 8.1 from the store on my 3 computers, they are all legitimate installations of pro,and now the store app crashes on 2 of my computers, I can see the live tile working,but when I click it opens and just goes away, but I can still see it up on the left side with running apps as if it's open, but every time I click it just goes away, have tried the apps fix and the accounts fix,it says it can't verify my account and to go to store and sync and verify, but I can't get into store to do that, I've signed in with microsoft account and local account,the computer that store is working on is a local account....
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Mar 5, 2013
I have a new Samsung lap top nd set up the Microsoft account to an email address - it is the main one for my computer but wont accept the password, I have changed it several times and each time I try again I have the same problem - I can't get into things as its looking for the password which it wont accept! I have deleted the account hoping that would prompt something - but no - even more problems!! I do have another account that I have set up and have added as an additional user - how do I get this one onto the main one for my lap top? as I am no further forward except wishing I hadn't bought the lap top or windows *!
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Mar 10, 2014
I was wondering if there was a way to avoid login when switching between accounts. I have things set up so I automatically login when I start the computer and when I awake from sleep.
But if my wife is using the computer and switches to her account, when I switch back, I have to sign in.
I could, I suppose change mine to a local account (like hers), but is there a way to do it with a microsoft account?
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Feb 8, 2014
The problem is i can't connect to microsoft to login or use microsoft account on my windows app. When i open windows store apps message shows "Youre PC isn't connected to internet. To use the store, connect to the internet and try again.". When i tried to switch to microsoft account and login my account then it loads after that it show "The service isn't available right now - Try again later." I having this problem for more than two weeks until now. I tried a couple of time to refresh the windows - no luck same problem. Tried to restart and re-install windows - same problem.
Even when i tried to install Adobe photoshop and need to sign in nothing happens it keeps on loading to sgin in page. I tried to open adobe website and it open normally i can check any adobe page. But when i tried to download flash player no download button. So luckily i download it in other computer or i use google chrome. When i tried to click the sign in in adobe website it opens the login/sign page with white page and a html text on it but can't login. I tried and check with adobe forum but i can't post my problem because i cannot sign in. I check with other forums but no luck.
On my Facebook problem. I can open normally my facebook account/page read feeds, upload pics, upload vids. But when i tried to watch facebook videos post/feeds just loading the black screen videoit keeps on loading no luck to watch it or play. Youtube videos normally playing. I tried to check all even my graphics card, windows display tried to check everything even ask from others forum until now no answer and no luck.
I can open all my problems and error normally in other computer. So i think the problem is in my PC or windows. But tried to scan for error and troubleshoot no problems.
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Oct 18, 2013
How to skip Microsoft Account login?
1. During installation while configuring the user account it will as for a Microsoft account Login - Enter anything@anything.com and blabla in the respective fields - press enter.
2. It may ask for a Security Code to verify because the account doesn't exist or confirm it is yours.
3. You will be able to "see" Create Local Account. Just click on it and enjoy.
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Sep 5, 2013
Just upgraded from Windows 8 Pro to Windows 8.1 Pro. No hacks or anything, legit key.
My problem is that the Store shows that the Music and Video apps both have updates but they both error out on install with 0x80073cf1 and 0x80246007 errors respectively.
Trying to fix it I have tried the following:sfc /scannow finds nothing wrongDISM /Online /Cleanup-Image /RestoreHealth tells me "The restore operation completed successfully. The component store corruption was repaired. The operation completed successfully."And running Troubleshooting from the Control Panel on the Windows Update option quickly results in a "Windows Update components must be repaired" and "Fixed" with a friendly green checkmark. But the errors remain whenever I try again.
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Feb 23, 2014
I am running windows 8.1 and have noticed I am not given a choice anymore between my account and guest account. I have gone to control panel (users and accounts) and Guest Account does not show. However when I go to turn on Guest Account, it is already on. It just will not show up on my login page.
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Dec 29, 2013
one of my computer is in workgroup. The user has forgot his password, how to login to administrator account and reset his password. or is there anyway to reset the password
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Oct 11, 2013
I have 4 computer with none working keyboard after updates. This AM, I put an HP on line after being off line for several weeks (totally removed from home network).
Under BIOS control keyboard works. Enter password and Windows 8.0 takes over. Worked well until I ran update which had 88 updates. Upon restart , keyboard will not work. (Windows 8.0 was installed over Windows w/ all updates)
HP P7-1010 AMD processor 16 gig ram. 450 gig drive
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Jan 2, 2014
During the night my windows desktop with Windows 8.1 pre-release was update to Windows 8.1 release.
Of course it deleted my Favorites in IE & updated to IE11. It also deleted all my contacts in Mail.
However when I logged into my other desktop using my MS account, it updated IE Favorites & Mail contacts to 0.
I had this info on my portable & put this info on a thumb drive. There is no way to import or export this info into IE11 or Mail.
Is there something I missed on this procedure?
I was under the impression that I had control of my computer & not MS!
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Jul 31, 2013
Today i reinstalled Win 8 after trying out win 8.1
The install went fine but i cannot open the Win 8 store
Also i cannot change my account settings and i have no pic on my account and cannot change it to one it is just black
with a head.
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Oct 20, 2013
It also seems to open every now and again in the middle of other, unrelated activity - though I haven't logged that much time since the upgrade, obviously, to form a solid opinion about this. It isn't listed as a startup program, so I can't figure it out.
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Sep 9, 2013
I upgraded my current installation of windows 8 Pro to Pro 8.1 RTM. Whenever i open my store , it keep on loading with the circle and does't go past.
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Oct 25, 2013
I've been trying to set my brothers laptop to auto log in the user account without password using control userpasswords via command prompt but i'm having problems.
I supposed to get this screen below
But I get this screen below and can't change the to auto login
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Oct 18, 2013
I was forced to sign on with my MS account when installing 8.1.
Now I want to return to my local <username> account and not be prompted to log-in at boot up.
How can that be accomplished? It's set for NO password.
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Sep 2, 2013
When trying to log in to a Microsoft account either in Skydrive or Windows Store I get error code 0x80070426.
I have tried WSReset.exe (windows store reset), apps.diagcab and microsoftaccounts.diagcab, but with no luck.
Windows 8.1 Pro non-WMC x64 retail phone activated.
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Dec 2, 2013
Upgraded to Windows 8.1 Pro from 8 through the Windows Store. Everything seemed to go smoothly. Updated graphics card drivers prior to install of 8.1. Now whenever I start up, I can log in, but then it goes to a black screen with a cursor. Ctrl-Alt-Del will bring up the task manager and from there I can access programs and get on the internet. So after maybe 5 minutes or so after opening a program (usually firefox) the Metro screen randomly loads. None of the store apps worked, though I was able to find a fix for that. Some of them still don't work right though. Is there a better way to upgrade from 8 other than through the store?
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