Dell :: Cannot Get Administrator Access To Download Windows 8.1 Upgrade
Jan 26, 2014
I have a new XPS8700. I have been unable to download the Windows 8.1 upgrade from the MS Store. My first problem was a lack of Windows updates, which I did, and now I can see the 8.1 upgrade in the store. I can also download updates to other aps.
My remaining problem is a continual notice every time I hit download that I need to first log into an account with admin access. Best I can tell, this and other forums have shown me how to add Admin capability with the Command prompt. I even created a second account and did the same thing. Within the User Summary screen within control panel, both USers show "administrator". Yet I still cannot get access
I have tried "net user administrator /active:yes" as well as tried same with swapping my name for administrator
The actual "administrator" user cannot do anything within the App Store. That appears to be what is supposed to happen.
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Jul 9, 2014
I have a new XPS8700. I have been unable to download the Windows 8.1 upgrade from the MS Store. My first problem was a lack of Windows updates, which I did, and now I can see the 8.1 upgrade in the store. I can also download updates to other aps.
My remaining problem is a continual notice every time I hit download that I need to first log into an account with admin access. Best I can tell, this and other forums have shown me how to add Admin capability with the Command prompt. I even created a second account and did the same thing. Within the User Summary screen within control panel, both Users show "administrator". Yet I still cannot get access
I have tried "net user administrator /active:yes" as well as tried same with swapping my name for administrator
The actual "administrator" user cannot do anything within the App Store. That appears to be what is supposed to happen.
I'm another user with the same situation, it did not work, the direct download stated, does not work with this system.
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Feb 8, 2014
I purchased a Inspiron 17 7737 directly from [URL] on 12/5/2013. It was delivered on 12/182013. It had Windows 8 as the operating system. I had assumed that it would have the latest version of Windows when it arrived since 8.1 had been issued in October. I opened the Store app and the upgrade to Windows 8.1 was not available to me. I understood that this was a problem for others and did not pursue it further at that time. I was out of town for 2 weeks in January and did not use the laptop during that 2 week period. When I returned, I opened the Store and found prominently placed the invitation to the free upgrade to 8.1. I was signed in using the Administrator account and when I hit the download button for 8.1. I was given the message "You need to use an account with Administrator privileges to install Windows 8.1, try logging in with the user account of an administrator of this PC and try update again".
I verified that my account had Administrator privileges and tried again and got the same message. I created another user account and gave it administrator privileges and tried the download again signed in on that account and got the same message. I called technical support and for over 5 hours over 2 different days, the technician attempted to resolve the issue by uninstalling and reinstalling Windows updates. When that failed to resolve the problem, he "refreshed" my PC which, I understood put it back to the status it was in at time of delivery. He then had to do all the Windows updates (approximately 65) and tried to download 8.1 again.
This did not change the error message when trying to download to 8.1. At that point, I was told that they were elevating it to a technical team who would research all the logs from my machine and come up with a solution. They indicated that they would call me back when a solution is found. Although my Administrator account was not recognized when attempting to do the 8.1 download, it recognized the Administrator role when the technician needed administrative approval to do all the uninstall and reinstall activities when trying to resolve the issue.
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May 11, 2014
when going into the Microsoft store and clicking on the win8.1 --> download im getting this message:
"you need to use an account with administrator privileges to install windows 8.1"..
I tried to log on as an administrator but it wouldn't let me go in to the Microsoft store..
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Jun 10, 2014
I'm running Windows 8.1 (standard/ home edition) and can't download a couple .exe files. I get "You'll need to provide administrator permission to copy to this folder". errors. I'm the only user on this computer and have administrator access.
The file resides on mediafire and via my ipad I was able to manage to transfer it to dropbox, but I still get the same error. The filename (partial) is created but no further downloading is done.
I can't take ownership of the file-- it doesn't exist on my computer yet.
I can't change the local security policy (I understand this is only available in Win 8 Pro version).
UAC is already disabled as much as I can figure (via the slider set to never notify).
Short of setting up a super admin account (would this even work?)
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Nov 23, 2013
Accidently deleted my administrator access and i really dont know what to do , I did try almost everything but i just cant use it anymore , I cant restore because i need the permision but i deleted it.
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Oct 20, 2013
I have successfully upgraded 2 Windows 8 pro media centre PC's, a desk top and a netbook, but the 3rd, gets stuck in a continuous loop.
After initiating the upgrade from the store, the download bar slowly works its way up to 50%, the installation process starts, and as soon as it gets to "getting your PC ready" the download process starts again from scratch. This is a very common problem, but Microsoft are still silent on the issue.
It is bad enough that I have to download the file 3 times, rather than just download one ISO, but this one download has now happened at least a dozen times.
All Windows 8 updates had been done and I have cleared the Windows Store cache.
The setuperr file gives
MOUPG SetupMgr: Error reading Store SQM registry data. Data = [StoreSetupDownloadPause], HRESULT = [0x80070002]
2013-10-20 07:23:30, Error MOUPG
[Code].....
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Jul 30, 2013
I recently upgraded to Windows 8, but since my download speeds have been very low. I pay for 2mb, but I'm getting about 100-500 kb/s when I download things on, say, Steam. I've done speed tsts from speedtest.net and it says I'm getting over 2mb/s download speeds, but I'm not seeing this in my actual downloads.
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Oct 30, 2013
Over the past two weeks I have been trying to install the Windows 8.1 upgrade using the Windows Store. The download proceeds to between 50% and 60% and then restarts or hangs for hours. I have performed the pre-8.1 upgrades to my Toshiba C855D laptop as directed before the download.
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May 7, 2014
I got this Gateway this last year, and in the "store" it says to upgrade to 8.1, and I have tried and tried and it says that the download has failed, and cannot install. I have called microsoft support, and was on the phone with them for a couple of hours, and he escalated support to the engineers, they also called, and I allowed them remote access, to come to the conclusion, that my connection is too slow to upgrade to 8.1. So, I went to an open network and tried it, to no avail.
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May 18, 2014
When I download something I cannot access the internet until the download is finished. This happens some of the time but not always.
As an example-- in this case I'm uploading-- but it happens also when downloading, I upload a video to You Tube. My connection to the internet is lost until I finish the upload.
This happens also when downloading a torrent. When it's going to happen is hard to determine. Sometimes it happens and other times it doesn't. I haven't found a pattern.
Cable connection, using a router. This kind of thing never happened with XP.
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Jan 7, 2013
I'm really enjoying Windows 8. However, I can't figure out how to print a download or PDF when it's downloaded. On XP, there's a menu that shows up around the download with choices. The only choices I can find on Windows 8 is how you want to view the download or closing it. Where do you get the print option?
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May 15, 2013
i was trying to access the store and it said "store can't be accessed with the built-in administator" and to sign in with another user... i am the only one that uses this laptop and my question was how can i access it or is there a way to bypass it using the built-in administator?
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Oct 22, 2013
I've tried for several days after several reboots, etc. I am running a Dell OEM version of Windows 8 on an Optiplex. It just sits at "Downloading" and when I hover over it it says "0% complete". Apparently I can't use the ISO because I need a key which the OEM version does not have. how I can get this thing to update?
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Dec 13, 2013
I have had a friend send me the manual for my Dell xps 8300 desktop because I was unable to download it. I saved it. For me it just says page cannot be viewed. I tried 3 browsers.I am having the same trouble with my Dell Inspiron, N5010, R15.
I get the same error message. I am more concerned about WHY I cannot download when others can.I have looked over the Win firewall for Win 8.1 but can't see any issue.I have a Comcast router set to normal security.
Could my download feature be corrupted?I ran sfc + it is ok and Chkdsk says it does not need running. I have emptied caches etc.I had driver issues recently and a forum tech told me to run Driver Booster. Everything except the inability to download this Inspiron manual has worked much better.
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May 30, 2013
On Windows 8 how do you get a program and associated files from administrator account to a user account. Specifically MS Money.
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Jan 15, 2013
I want to download my bios update (A14) and 'Intel rapid storage' (11.6.0.1030, A02) for my inspiron 5720 but i've this message when i want download it
"Sorry, the requested file could not be downloaded.
Invalid File I.D. The file does not exist."
this is the link here : [URL] .........
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Sep 1, 2014
I have an xps 8500 and it won't update to windows 8.1 from the store. I have tried uninstalling and reinstalling the update KB2871389 and nothing happens. . I am also running in administrator mode while I am doing this and the windows troubleshooter says something about admin privileges.
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Apr 9, 2014
I've bought a Dell XPS 12 laptop (9Q33 model). It comes with preinstalled Windows 8. According to a support article I've found, this model supports upgrading to Windows 8.1. Where can I get this upgrade? It's absent in Windows Store.
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Nov 7, 2014
My Dell Inspiron All-In-One came with Win8 preinstalled. Purchased from Staples I have the pc for about a year and was forced to do the 8.1 upgrade. The upgrade went ok but now I'm seeing a message that Windows is not activated. I call Microsoft and they said it is a volume license key and I need the retail key. I called Staples - no luck.
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Jun 30, 2013
wld like to install windows 8.1 preview on my brand new xps13 but need product key and cannot find that anywhere in the documents I received
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Jun 26, 2014
I want to know that what OS is included in factory image that made after upgrading from windows 8 to 8.1 (Factory image can be made using "My dell backup and recovery" application )
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Nov 29, 2012
I upgraded my system from windows 7 to windows 8 and now my external WDD 1TB drive is displayed in my computer, but when selecting it I get an 'Access Denied'
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Apr 14, 2014
I have an ASUS K35TK, it's about a year old, and was running windows 7, until I upgraded to 8.1 about 5 days ago. Since upgrade I frequently get limited access. I've never had this problem before upgrading. While it's limited on my asus, my parents laptops still work, my iPod, tablet and other devices. The network checks fine. The only thing different is my OS. I've tried disabling IPV6, as suggested for this problem, I got nothing. I've deleted my profile and reconnected, I've done some stuff with netsh commands on CMD, and nothing changes. Connecting through Ethernet is fine, just the wireless is messed up. I downloaded all the proper drivers for windows 8 from the asus website before upgrading. Everything installed fine and I'm not having any driver issues. This is an error specifically with windows 8.1. My brother had run 8 for a we months with everything fine, he upgraded to 8.1 and has the same problem. He has a Lenova with completely different specs.
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Nov 11, 2014
After upgrading to Windows 8.1 the key is not showing as valid. When I enter the key I get this error code:
Error code: 0xC004F012
I used a tool to get the actual key from the OEM code and when I try to add that key it also rejects the key. Also, the system will install updates but after rebooting but it reverts all the new updates.
Dell XPS One 2710
I tried calling windows and dell support with no luck..
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Mar 1, 2014
Windows 8 will not upgrade to Win 8.1 since Intel Pentium D CPU 2.80Ghz does not support PrefetchW.. processor that will work on a 0F030 Dell motherboard?
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Oct 22, 2013
I upgraded my Acer Aspire One netbook from Win 8 Pro to Win 8.1 via the Store. The upgrade went smoothly and it appears that my files and installed apps are all intact. However, IE 11 can't access the internet, can't display any web page. FireFox and Chrome work fine. Metro apps (including the Store) report that they can't find a connection to the internet and tell me to make sure my computer is connected.
I can access shares on my network although Windows Explorer reports that I am not connected to a network.
I've tried wired as well as wireless connection to my router with no difference. I tried turning off/on the Firewall.
I tried running netsh winsock reset from a command prompt and restarting which had no effect.
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Nov 13, 2012
My Acer Extensa 5620Z originally came with Vista, then I clean installed Win 7, now upgraded to Win 8. Since the latest upgrade, I am unable to access BIOS or the boot menu. The black and white boot screen used to say to press F12 for boot menu, and something else for Setup, those messages are no longer there. And those key combinations do not work. I've also tried some other combinations I've found in searches - F2, Alt-F10, ctrl F10, alt ctrl F10, F8, del, esc. None work.
Could the upgrade has modified the firmware somehow? Boot screen says Phoenix bios, TrustedCore v1.32 - I think that is the same it has been.
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Dec 9, 2012
I installed W8 successfully about a month ago and all went well. The only recent change I have made is to install Startmenu8 to get a more normal Windows look. Last weekend my computer screen went dark blue and the mouse seemed not to function. I changed batteries and rebooted. However all I got was my desktop with no task bar and no icons. The programmes showed up along the bottom but would not open maximised so I couldn't use them. I have run the diagnostics on F12 at start up. All was ok according to that. I wanted to restore to a previous point so I managed to boot from my CD drive with the recovery disk (W8 version) but it said that both my restore point and image wouldn't work. I therefore tried to do a clean install of W8 but that wouldn't work. It just hung after several hours. I tried the same with W7 but with the same result.
My machine came with Vista so I installed that from the Dell recovery disk. This worked. I then tried to upgrade to W7 SP1 (an upgrade which would never install back in the day) from a CD I downloaded off the Windows website. That went on all night with the machine interminably rebooting. Still hung this morning. So I reinstalled Vista as above (clean) and tried to install W7 from the original upgrade CD. This hung also. The reason I haven't gone straight to W8 is that I think I have an image from a few months ago before I upgraded to 8.
I've just started restoring from a reasonably W7 image in Vista. Cross fingers but it seems to be working. However, I wanted to do a clean install and wonder why neither W7 nor 8 would complete.
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Jan 17, 2013
I bought this particular computer for the Intel wireless display, but after upgrading (is it really an upgrade?) to windows 8 my WiDi is no longer working. I tried to install the latest drivers from Dell support but it tells me my platform is not supported.
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Sep 23, 2013
After forgot admin password on Windows 8, how to access dell computer?If just in order to login Windows 8, there are several ways available. Why? Because remove, reset, recover or bypass Windows 8 password can work.
How to remove Windows 8 admin password?The good third-party Windows password recovery tool is the most easiest and fastest way, such as Windows Password Genius advanced. The effective tool can be used to remove password for Windows 8/7/Vista etc and reset password for Windows server. So remove admin password with it could save time and guarantee result. The advanced version is special for Windows 8 with high affection.
How to bypass Windows 8 admin password? Modify registry can bypass admin password to access computer. 1. Click “Win + R” to open “Run” dialog, input “regedit” command and click “OK” to enter registry setting surface of Windows 82. Modify HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrent VersionWinlogonRight-click and create a new string value, rename value name as AutoAdminlogon3. Find DefaultUserName, set it as the default user name to sign in Windows. And create string value DefaultPassword, set the value as the password of the default Windows login user.
How to recover Windows 8 admin password?Reset disk is the most appropriate utility for Windows 8 admin password recovery. It is usually created before you forgot admin password. So on logon screen, when you type wrong password, a message will prompt you clicking “Reset Password” link to go on Windows password reset.
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