Upgrade To 8.1 - Download Failed And Cannot Install
May 7, 2014
I got this Gateway this last year, and in the "store" it says to upgrade to 8.1, and I have tried and tried and it says that the download has failed, and cannot install. I have called microsoft support, and was on the phone with them for a couple of hours, and he escalated support to the engineers, they also called, and I allowed them remote access, to come to the conclusion, that my connection is too slow to upgrade to 8.1. So, I went to an open network and tried it, to no avail.
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Jul 3, 2014
Yesterday, I clean-installed Windows 8 Pro x86 on an old Dell Vostro 1400 laptop which had been running Windows 7 Ultimate, and it activated and ran fine, without even a single exclamation point in Device Manager. I applied the update necessary to make the Store offer 8.1 and proceeded to install it as I've done on a couple other machines. After downloading the thing, it errored out with:
Couldn't install Windows 8.1
Contact your PC manufacturer to see if you can upgrade the System BIOS
When I clicked the OK button, it then gave me the informative and grammar-challenged error box:
Something happened and the Windows 8.1 couldn't be installed. Please try again. Error code: 0xc1900104
Try again Cancel
Ever the optimist, I clicked Try again, and of course, it proceeded to download all over again from scratch, only to error out in the same way. I then downloaded all the Windows 8 updates, although just the one had been necessary on my other machines that successfully upgraded to 8.1, and tried again, only to get the same result.
Today, I've discovered the Windows 8.1 Compatibility Assistant, which avoids the lengthy download of the upgrade every time (Microsoft, maybe you should run it implicitly before downloading 3 GB of transient data), and it tells me:
This PC doesn't meet system requirements
Contact your PC manufacturer to see if you can upgrade the System BIOS
Obviously, no BIOS updates are available, and what exactly is the problem here with my BIOS. The obvious googling turned up nothing except some people with Sony Vaios that had the same problem, which was corrected with a BIOS update, and of course, there is no information on what their BIOS update does to make the 8.1 upgrade possible.
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Sep 12, 2013
Download of Open Office 4.0.0 from SourceForge failed on Win 8 ASUS laptop.
Error Message:
C:UsersSusanDownloadsApache_OpenOffice_4.0.0_Win_x86_install_en-US.exe.part could not be saved, because the source file could not be read. Try again later, or contact the server administrator.
I did not have a problem with the same download on a Vista machine. I sent an email to SourceForge. No response yet.
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Oct 17, 2013
I'm upgrading from Windows 8* After downloading 3 gig and then it installs automatically. THen it restart automatically and at 68% ("Getting Devices Ready: 68%" it crashed. Restarted it and it restored back to Windows 8..
An error code is:
0xC1900101, 0x30018
Don't want to download 3 gig again, where is the installation file saved?
What should I do now? Install it again?
I'm using Asus N53J Laptop.
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Jan 24, 2014
when the windows 8.1 upgrade came out I updated to it without any problems but a few weeks ago a driver update showed up in windows update thingy. I decided to update it but it went horribly wrong my screen went black and stayed black for a hour, that's when I decided to restart my computer after the logo I just got a black screen with a flashing mouse. I made a recovery stick with my sisters windows 8.1 laptop and renewed my windows to 8. I wanted to upgrade to windows 8.1 again but it didn't work after it rebooted it just went to windows 8 again and gave me an error message that said that it couldn't update to windows 8.1. I searched on Google for a few hour and what I got was that I need to update my video drivers. I tried the default drivers I got (v8.9) it didn't work I tried the newest beta one (v13.11) didn't work either. And because my laptop manufacturer is Toshiba i cant update to the latest release of catalyst control center so i have to use the old version of Toshiba or the beta version. Both didn't work BUT before the driver incident I successfully updated to windows 8.1 with v13.11 beta however now it doesn't want to work anymore.
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Oct 20, 2013
I have successfully upgraded 2 Windows 8 pro media centre PC's, a desk top and a netbook, but the 3rd, gets stuck in a continuous loop.
After initiating the upgrade from the store, the download bar slowly works its way up to 50%, the installation process starts, and as soon as it gets to "getting your PC ready" the download process starts again from scratch. This is a very common problem, but Microsoft are still silent on the issue.
It is bad enough that I have to download the file 3 times, rather than just download one ISO, but this one download has now happened at least a dozen times.
All Windows 8 updates had been done and I have cleared the Windows Store cache.
The setuperr file gives
MOUPG SetupMgr: Error reading Store SQM registry data. Data = [StoreSetupDownloadPause], HRESULT = [0x80070002]
2013-10-20 07:23:30, Error MOUPG
[Code].....
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Jan 26, 2014
I have a new XPS8700. I have been unable to download the Windows 8.1 upgrade from the MS Store. My first problem was a lack of Windows updates, which I did, and now I can see the 8.1 upgrade in the store. I can also download updates to other aps.
My remaining problem is a continual notice every time I hit download that I need to first log into an account with admin access. Best I can tell, this and other forums have shown me how to add Admin capability with the Command prompt. I even created a second account and did the same thing. Within the User Summary screen within control panel, both USers show "administrator". Yet I still cannot get access
I have tried "net user administrator /active:yes" as well as tried same with swapping my name for administrator
The actual "administrator" user cannot do anything within the App Store. That appears to be what is supposed to happen.
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Oct 22, 2013
I am trying to upgrade to Windows 8.1 from Windows 8 PRO. Though, every time I try to install it, it reaches around 82% and then it stops to give an error code. 0x8007004 I think...
Anyway, I've done some researching and apparently the update does not work unless the user directory is not in its default location.
It's true for my setup. I run both an SSD and HDD, and I moved the user directory to the HDD using a Symbolic Link. That way to trick the system that it still is at C: Drive, but is actually writing the data at D: Drive.
Anyway, what are the steps I can take so that I can install Windows 8.1? There are a few features I want to use that are in that update, but this has prevented me from doing so for a while now. I would prefer to keep it setup this way because I don't want to harm my SSD and keep it in tip top shape.
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Jul 30, 2013
I recently upgraded to Windows 8, but since my download speeds have been very low. I pay for 2mb, but I'm getting about 100-500 kb/s when I download things on, say, Steam. I've done speed tsts from speedtest.net and it says I'm getting over 2mb/s download speeds, but I'm not seeing this in my actual downloads.
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Oct 30, 2013
Over the past two weeks I have been trying to install the Windows 8.1 upgrade using the Windows Store. The download proceeds to between 50% and 60% and then restarts or hangs for hours. I have performed the pre-8.1 upgrades to my Toshiba C855D laptop as directed before the download.
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Jul 9, 2014
I have a new XPS8700. I have been unable to download the Windows 8.1 upgrade from the MS Store. My first problem was a lack of Windows updates, which I did, and now I can see the 8.1 upgrade in the store. I can also download updates to other aps.
My remaining problem is a continual notice every time I hit download that I need to first log into an account with admin access. Best I can tell, this and other forums have shown me how to add Admin capability with the Command prompt. I even created a second account and did the same thing. Within the User Summary screen within control panel, both Users show "administrator". Yet I still cannot get access
I have tried "net user administrator /active:yes" as well as tried same with swapping my name for administrator
The actual "administrator" user cannot do anything within the App Store. That appears to be what is supposed to happen.
I'm another user with the same situation, it did not work, the direct download stated, does not work with this system.
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Sep 2, 2013
Upgrading from Windows 8 ProWMC on a Dell Studio 1535 laptop. It ran for a couple of hours and was in the 'a few more things' stage when it decided to fail and roll everything back.
Now that it's back where I started, where do I start looking to try to find out what happened? I'm hoping it put some log files somewhere.
My first guess is that it's third-party drivers, will start by looking at those. There are several things which are old but still were working with Windows 8; I suppose one or more of these might not be compatible?
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Jan 5, 2013
When I going to download .Net Framework 3.5 (include .net 2.0 and 3.0) using the windows features, I got the error 0x800F0906in many times... then i try to install using with DISM using the below command,
dism.exe /online /enable-feature /featurename:NetFX3/Source:J:sourcessxs /LimitAccess
Where the my ISO image mount driver is J and I've got the below error
C:Windowssystem32>dism.exe /online /enable-feature /featurename:NetFX3 /Source
:J:sourcessxs /LimitAccess
Deployment Image Servicing and Management tool
Version: 6.2.9200.16384
Image Version: 6.2.9200.16384
Enabling feature(s)
[===========================65.8%====== ]
Error: 0x800f081f
The source files could not be found. Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.
The DISM log file can be found at C:WindowsLogsDISMdism.log.
Because of this i am stuck with all my work and really fed up with this both CBS and DISM log files are here [URL] ....
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Jun 11, 2014
Win 8.1 trying to install dragon naturally speaking pro 12
Installation fails : "MSXML 4.0 SP2 failed to Install"...
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Jan 31, 2014
I've tried this: Windows 8.1 installation has failed - Microsoft Community
CBS LOG:
Code: 2014-01-31 17:19:00,
Info CBS TI: --- Initializing Trusted Installer ---2014-01-31 17:19:00,
Info CBS TI: Last boot time: 2014-01-31 17:12:24.3842014-01-31 17:19:00,
Info CBS Starting TrustedInstaller initialization.2014-01-31 17:19:00,
Info CBS Ending TrustedInstaller initialization.2014-01-31 17:19:00,
Info CBS Starting the TrustedInstaller main loop.2014-01-31 17:19:00, Info
[code]....
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Feb 13, 2014
I have an Alienware 18. Today tried updated to windows 8.1, it failed on the first try, stopping at 83% after rebooting and almost finishing the installation. I retried installing, it did the same thing, however, this time (i accepted my defeat) when signing back in, my wifi was not recognized. It won't recognize any networks (mine nor other neighbors).
It did not do this on the first failed installation. Also, I have tried re-installing old drivers (the old broadcam one), I have tried re-booting my computer, I have tried executing certain files in the command prompt(from something I read I do not completely remember).
Could it possibly be an MSI file missing? But this is really aggravating as I have a very nice new computer and windows has screwed up my wifi recognition within it. I also have tried updating drivers from the drivers website, etc.
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Nov 6, 2013
Is it possible to download win8 update packages to install from USB?
I have many machines all trying to update at the same time over wifi and takes hours just for the check to finish and many many hours for the updates... I figured if I could download a batch to USB, copy to few USB sticks then pop them on?
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Feb 7, 2014
How can i download apps for offline installation in windows 8.1 ? Example (asphalt 8 :airborne)
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Sep 15, 2014
computer specs, GeForce GTX 760 and i5-4670k CPU. MSI Z97-G45 Gaming Series motherboard. 2tb hdd. finally was able to get my new copy of windows 8 to boot from the cd drive. now when i try to install it, (no current operating system is on this hard drive) it keeps getting stuck before it finishes completion. says install failed. think it slugs out at 56%. tried running it 2x same thing. what i could do to make it finish the install?
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Feb 8, 2013
I have upgraded my windows 7 ultimate to windows 8 pro a month ago and activated accordingly.
3 Days ago I tried to install Linux OS on XP partition ( earlier I had a XP+ Windows 7 dual boot and I upgraded windows 7 to Windows 8 Pro).
Unfortunately installation of linux failed and Windows 8 Pro is not booting now
How can I restore/re install windows 8 pro??
I tried by inserting repair DVD , but getting message of " repair could not possible".
Actually windows 8 Pro partition is not formatted, only the partition of XP got formatted ( earlier I had a XP+ Windows 7 dual boot and I upgraded on windows 7) .
Right now PC showing some message regarding Intel/processor/..etc.. on a black screen.
Actually I am least bothered about my personal files.
My ultimate concern is regarding activation of windows 8 pro with same product key.
Is there could be any problem with activation of windows 8 PRO?? and what procedure I have to follow?
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Oct 21, 2013
How to download en-us or Other language version of Windows 8.1 pro?
Changed everything Time Location Language en-us
Down language us uk
I have upgraded laptop Windows 8 pro us uk
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Oct 23, 2013
Issue solved as of Intel HD Graphics Driver 10.18.10.3345
I get a BSOD with message DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys) shortly after launching any game. The driver is linked to Intel's Integrated Graphics which I have updated with 'Windows 8.1 Ready' drivers. My laptop has a Nvidia dedicated GPU which is what I set games to run with, so I'm not sure why Intel's drivers are failing since using a fresh 8.1 install I have been receiving low memory error messages whilst playing games despite having 16GB of RAM.
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Mar 6, 2012
I tried to reinstall Office 2010 Home & Student to Windows 8.
It downloaded OK, but did not complete the installation.
No error code just said "Can't complete installation.
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Aug 29, 2014
I'm having trouble with installing Java. My PC mentioned that my java version is too old and that i need to download and install the latest version, but when i do. it reports an error of being unable to download it.
Here is what it said, unable to download [URL] .... for installation.
It won't let me take a screen shot.
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Aug 17, 2014
I failed several times at installing Windows 8.1 Pro 64 bit on my Latitude E6510 (from July 2010). Windows 7 Pro 32 bit was pre-installed when I bought the laptop. As I recently upgraded the RAM from 3 to 8 GB, I would like to use a 64 bit system now.I tried to boot from the installation DVD and the windows flag appears. After several seconds, a message on a blue background pops up: "Your PC ran into a problem. We are collecting some information and then we will restart it for you." That is the message, as fas as I can remember. It is only shown for one second and then the laptop reboots automatically. I have got no chance to get into an installation menu. I already tried a BIOS update from A03 to the most recent version A16 with no success. Boot mode is set to legacy at the moment, I also tried UEFI temporarily, with no change...
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Nov 1, 2012
I tried using this method:
-After installation disconect from internet
-change in registry: HKEY_LOCAL_MACHINE/Software/Microsoft/Windows/CurrentVersion/Setup/OOBE -> Change "MediaBootInstall" from "1" to "0"
-type "slmgr /rearm" into a command prompt, waited for confirmation, restart
-after restart, connect to internet, activate
This works fine until rebooting and then asks for activation again.
I have tried three more times without reinstalling and the MediaBootInstall stays at 0 so it doesn't need changing. I type the slmgr /rearm and on reboot when I go to activation menu it says activated, but when I reboot agian it says needs activation.
Not sure what's going on. I thought it was a windows update at first messing with it, but it still does it even without any updates being installed.
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May 31, 2014
When I tried to install lan drivers in my pc(dg41RQ mother board) through drivers cd, lan driver is not installing, it is getting failed for windows 8.1.
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Jan 15, 2014
I read about how to upgrade from 32 bit to 64 bit with clean install. I have a 32bit win7 on my desktop and a 64 bit Windows 8.1 on my laptop.
My question is can I use the Windows 8.1 laptop do download the upgrade assistant and get Windows 8 64 bit? I don't want to screw up my laptop especially cause it has an OEM Windows 8 that how to reinstall in case of OS breakdown.
In case this is not possible, is there any way to get a 64 bit Windows 8 upgrade downloaded without another 64 bit os already installed?
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Feb 3, 2014
windows 8.1 pro cant seem to add media center although windows 8.1 is activated is says "you cant add features to this edition of windows"
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Jun 13, 2013
I currently have Windows 7 installed on my HDD and I have a Windows 8 Upgrade key. I bought a brand new SSD that I wish to install Windows 8. Am I correct in understanding that the SSD requires an existing OS on it before it can install the Win 8 Upgrade properly? I have tried installing the Upgrade on it alone but the installation hangs at 87% of "preparing files for installation".
If I am required to install Windows 7 onto the SSD first, am I able to install it as a dummy so that I can go through with the Win 8 Upgrade without it affecting my Windows 7 activation on the HDD? I plan to format my HDD to use as a secondary drive at a later date but not right now.
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May 17, 2014
I installed Windows 8 Pro on my now defunct computer way back when it was first released by downloading the files and saving them to hard disk before upgrading from Windows 7 Pro. I then upgraded to 8.1 and now 8.1 Upgrade, but that computer crashed badly. I have removed the hard discs and disposed of the computer. I am in the process of buying a new computer and want to install Windows 8.1 upgrade onto it, on a Solid State Drive. I can copy or clone the original "C" drive from the defunct computer onto the SSD, but, of course, none of the other specs would be the same. (I am taking advantage of the disaster to upgrade my specification. - A better CPU, and a better motherboard with more SATA and USB3 connections and, above all, a greater memory capacity of 8MB RAM, - the defunct computer only had SATA and USB2 connections with only 3MB Ram). Will a clone of the "C" drive work to give me Windows 8.1 upgrade on the new computer? If not, how can I transfer the licence from the defunct computer (I cannot get into it now, although I can get into the "C" Hard Drive)? I have the original download of Windows 8 from Microsoft available on the hard drive, although I do not think in a bootable format, just as a file on the harddrive. I can, however, install Windows 7 as I have my Windows 7 CD. how I can transfer my licence and install Windows 8.1 Pro Upgrade
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