Dell :: Windows 8.1 64 Bit Install Failed On Latitude E6510 - Laptop Restarts Automatically

Aug 17, 2014

I failed several times at installing Windows 8.1 Pro 64 bit on my Latitude E6510 (from July 2010). Windows 7 Pro 32 bit was pre-installed when I bought the laptop. As I recently upgraded the RAM from 3 to 8 GB, I would like to use a 64 bit system now.I tried to boot from the installation DVD and the windows flag appears. After several seconds, a message on a blue background pops up: "Your PC ran into a problem. We are collecting some information and then we will restart it for you." That is the message, as fas as I can remember. It is only shown for one second and then the laptop reboots automatically. I have got no chance to get into an installation menu. I already tried a BIOS update from A03 to the most recent version A16 with no success. Boot mode is set to legacy at the moment, I also tried UEFI temporarily, with no change...

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Setup Installation :: Install Windows 8.1 On Dell Latitude 10?

Sep 15, 2013

I downloaded Windows 8.1 from MSDN. When I tried to run the setup from Windows, it said the OEM key is not supported with Windows 8.1. I surely can use a retail key from the MSDN account but that is my office account, and I should be able to use the key that I paid for anyways.

For example, on the desktop PC, when I edited the ISO file to bypass setup from asking for the key, I could simply activate using my original Windows 8 key after the installation was completed. I don't want to see anything weird happen to my existing recovery functionality and stuff so i was thinking about updating Windows to 8.1 instead of clean install.

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Dell Studio 1535 Laptop / Windows 8.1 Upgrade Failed - How To Diagnose

Sep 2, 2013

Upgrading from Windows 8 ProWMC on a Dell Studio 1535 laptop. It ran for a couple of hours and was in the 'a few more things' stage when it decided to fail and roll everything back.

Now that it's back where I started, where do I start looking to try to find out what happened? I'm hoping it put some log files somewhere.

My first guess is that it's third-party drivers, will start by looking at those. There are several things which are old but still were working with Windows 8; I suppose one or more of these might not be compatible?

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Windows 8.1 On Dell Latitude E6400 Randomly Freezing?

Dec 21, 2013

I have a Dell Latitude E6400 with a 250GB HD and 4GB of RAM with a Intel Core 2 Duo CPU (p8700 @ 2.53GHz 2.54 GHz) that is running Windows 8.1 Pro for a 64-bit Operating System. I just recently moved to Brazil and generally my computer has been running fine without problems however over the past month since about the middle of November my computer has been randomly freezing... I've tried rolling back device drivers, looking at error checking and defragmenting, I tried the Windows memory error checker and nothing came up as well... I also tried removing programs that may have caused the problem around the time it started such as Google Hangouts and AVG... While after removing Hangouts I did notice that the computer ran cooler I still have the random freeze ups to where I have to force shut down the computer and do a hard reset. I have been looking in the event viewer and today I found these messages which never showed up before with any of the previous shut downs...

Log Name: Application
Source: ESENT
Date: 21-Dec-13 11:30:54 AM
Event ID: 507
Task Category: Performance
Level: Warning
Keywords: Classic


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Installing Windows 8 Enterprise On Dell Latitude E6220

Dec 1, 2012

I will install W8 enterprise on my dell latitude e6220. I got a dvd with the 32 bit enterprise iso and a txt file with the key. The txt file with the key says "works for pro and enterprise".

However, when I boot the dvd, it wont boot.. It only give me the blue w8 screen, but it wont go longer. A pop up says i need the 64 bit iso..

Can I download the 64 bit w8 enterprise iso from mdl and use my key..?? I suppose its an master key because the the company use the same key on hundred of w8 computers..

Next question: Is the language packs avabile in WU in enterprise?

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Dell :: Where Is Windows 8 Product Key Location On Latitude 10 Tablet

Jan 18, 2013

Where is the Windows 8 Product Key location on a Latitude 10 Tablet? I looked in the shipped documentation, the back of the machine and under the battery and did not see it. Is the Win8 product key published anywhere on my system?

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Hardware Drivers :: Windows 8.1 - Webcam Not Working For Dell Latitude.

Oct 31, 2013

I have a Dell E5530 using windows 8.1 Been using laptop for 5+ months. For the first time today, I clicked the Camera panel and received msg

"Connect a Camera".

Ran Dell PC diagnostics, no errors were found. I do not have a Imaging Device folder (that stores the Webcam) in Device Manager. Installed Dell Webcam Central, but when launched, I get msg "Please plug in a supported device" I am not able to run this application either.

Do I need to load any Webcam drivers for win 8?

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Dell :: Latitude E6530 / Windows 8.1 - TPM Currently Running In Legacy Mode

Nov 7, 2013

I am trying to Initialize TPM on windows 8.1 and it is saying..

"Your TPM is currently running in Legacy mode. If you'd like to use TPM application for this version of Windows, Please contact your administrator."

Now I have clear TPM once. Disable and enable it in BIOS still no change. I am using UEFI bios and secure boot is enabled. How can I enable TPM coz I need to encrypt my hard drive without TPM it is a very hard thing to do.

My laptop is Latitude E6530.

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Dell :: Latitude D830 Won't Reboot - Windows Fail To Start

Aug 19, 2013

My Dell Latitude D830 won't reboot in any manner - windows fail to start. It starts on well, shows the Dell logo, loads the files on prompt and gets stuck on one of the files with 'Please wait...'

The problem it is the only Dell machine around and I lost my recovery key. I have useful files therein that I would like to recover and backup but it would not get even to the C: prompt by any option. How can can I create a recovery disk from the web or I must get another Dell machine? This is acutely an emergency for any asap response will go along way for me.

How can I create the recovery without a dell machine?

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Audio :: Windows 8 On Dell Latitude D630 / Sigmatel / IDT Sound Drive

Dec 10, 2012

I have a Dell Latitude D630 and Windows 8. The generic Windows sound driver made the sound for the laptop run, but not with the docking station. I installed the Sigmatel drivers for Windows Vista 32bit. They also worked for me on Windows 7. First, they didn't wanna install, but then I made a BIOS update from Revision A03 to A18 and it solved the problem. Now again I have sound for the laptop, but when connected to the docking station the following happens:

When I set the normal speakers as output: Sound starts to play through the speakers connected to the docking station, but aborts quickly (for example the Windows sound when changing the volume).

When I set the SPDIF out as output: No sound at all!

The Sigmatel website obviously doesn't provide drivers since it's not existant anymore. The audio business was sold to IDT, but the IDT Website sucks: Detailed descriptions of all sound cards, but no drivers at all!

There was an IDT modded drivers section on before, but unfortunately the project is dead. I can't even find the uploaded files anymore. Anyway, one doesn't know if it works for Win 8 at all.

Audio device:


I tried the following drivers from the Dell website already which according to Windows 8 work, but give me the described sound problem:

- 2Y0VM
- R153997
- R171788
- R171789
- R218148

how I can get this to work? Any other IDT drivers available?

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Dell Latitude 100l With Windows 8.1 - Loading Files And Get Black Screen

Oct 22, 2013

I have an old Dell Latitude 100l laptop, with XP installed. I use it for University work. Now I've was able to download from Uni a copy of Windows 8.1, as an ISO image onto a DVD disc.

When i try and boot to the disc, it says "loading files"........and after a while i just get a black screen.

Is this because I cannot load Windows 8.1 onto my Dell laptop?

[URL] .... This is the spec of my laptop.

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Dell :: Latitude E5430 - Upgrade To Windows 8 Canceled SD Card Reader

Apr 3, 2013

When I upgraded from Win 7 to Win 8 the SD Card Reader on my Dell Latitude E5430 stopped working. It does not even appear in Windows Explorer. I installed all drivers on the Dell site.

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Dell :: Latitude D820 - Losing Right Click And Windows 8 Tiles Disappearing

Jan 31, 2013

I've just upgraded from Windows XP to Windows 8 on a Dell Latitude D820, which went fine. But, after installing a new driver for the video card (Quadro NVS 120M), the Start Screen is not working anymore. As soon the mouse touches a tile, they all disappear and I'm left with only the background image.

I can go to the desktop by hitting Win+D and if I hit the Win key after some minutes the tiles are there again only to disappear as soon the mouse pointer touches them.  

I've also discovered that I lose my right click capability until i log out/log back in.

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Apps / Software :: Windows 8.1 Dell Latitude 10 Tablet Cannot Access Win32 Applications

Nov 8, 2013

All of a sudden my Windows 8.1 Dell Latitude 10 tablet cannot access most all of the Win32 applications. I go to access an item in windows explorer or say device manager and get a message system could not access or may not have permission. Most programs seem to be working, but a lot of services are not such as WiFi, sound, network etc. since I cannot access win32 applications I can not get into services.

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Tablets :: Dell Latitude 10 Essentials - Cannot Use System Recovery

Jul 24, 2013

I've got this Dell tablet and it's touch screen has gone kaput. It works sometimes, it doesn't most of the times. It has gotten worse in the last few days. It only used to do that when resuming from Standby previously.

There is nothing I can do about it from my end. I have contacts Dell support and it seems they will take it back for repairs.

In the meantime, my recovery partition seems to be not working either. I first wanted to factory reset it to see if it is a software issue. (Easier to RMA as well) Dell has their own recovery software called Dell Backup and Recovery and it doesn't work. It would reboot back to Windows 8's recovery environment (F8) and wait there. I have used Recovery once and maybe it screwed up everything. I don't know.

I tried Windows Refresh and Recovery features and they don't work either. Refresh asks me to insert the media .

Recovery tells me that i cannot find a recovery image in my drive.

I have used Refresh many times when the touch screen problem originally appeared, and then it didn't ask for the install media. Seems that it was using the recovery image that was originally in the drive.

Now the recovery image is either missing or inaccessible by any sort of recovery. I tried creating a Recovery media using the Dell Backup and Recovery software and it also stops saying that an error has occurred. How informative.

This is the current state of Disk Management screen. Why are there so many partitions? The right click menu only pops up for C: partition. It's empty for other partitions.

BTW, I have Windows 8.1 Preview installed as well. I have used Refresh few times after that as well. I don't think it has anything to do with the issue. But it would be great if I can reset it back to factory image before sending for RMA.

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Dell :: Latitude 10 Not Being Able To Connect Successfully To Netgear PTV3000

Oct 25, 2013

Is there a known issue for Dell Latitude 10 not being able to connect successfully to a Netgear PTV3000?  I tested it after the Windows 8.1 update but the WPS PIN entry is the farthest that I could get.  It won't show up at all in the Windows 8.1 devices or Project/Display option.  My android phone can connect to the PTV3000 flawlessly.

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Setup Installation :: Performing Clean Install Upgrade On Windows 8 Dell Laptop

Sep 15, 2014

I have a Dell Inspiron 15R SE 7520 laptop that came with Windows 8 Core edition pre-installed. This laptop has never worked properly for some reason. It won't shutdown the normal way (it'll just stay on the shutdown screen forever) and it never comes back from sleep without a BSOD along with other troubles that haven't been solved by updating drivers,etc.

I decided I want to do a clean Windows 8.1 re-install and upgrade on my laptop to get rid of these problems, but it's been ages since I last did this (back in Win2K times, I used to dual boot Slackware Linux) and I've bee reading about all this UEFI, Secure Boot,etc and quite frankly it's making me quite nervous. I was even planning on taking this chance to dual boot some linux distro, but it looks sooo difficult. Things are much more complicated these days for the tinkerer!

I need to make sure I can get back to a running system quickly.

For starters, here is how the hard drive is partitioned: [URL] ....
And this is the Diskpart output : [URL] ....

Why do I have 5 partitions? I understand the recovery partition, the OS partition and (after lots of reading) the ESP partition, but I'm not sure about the others. What do I need to keep? I've been reading around and I see some people recommend wiping the whole drive and starting from scratch. Is this a good ide?

I'll create the installation media from a windows 8.1 MSDN ISO using a USB drive. When I start the installation process it will ask me where I want to reinstall it to. Do I just choose the OS partition? Won't the recovery partition be based on a Windows 8 image and be useless from now on?

What's the best way I can get back to a fully working system in case I screw up somehow? I've made an image of my drive using Macrium Reflect free edition. But I read here that I cannot make an image of a GPT disk. Will this image I made work for getting back to a working system quickly in case I screw up?

As a last resort, I've made a Recovery USB using the Dell Backup and Recovery Method. In the extreme case that I screw up real bad, will this work to get back a factory-state system even if I've wiped my hard drive clean? I'm assuming this tool is for users recovering after a dead hard drive so it should work , right?

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Can't Install Dell Studio 1458 Laptop Video Card Driver On Win 8.1 Enterprise X64

Apr 16, 2014

I have the Dell Studio 1458 and i have Windows 8.1 Enterprise x64, When I try to install the video card which is: ATI Readeon Mobility HD 5400. I got Errors that say "there was an error when trying to install driver" (on devmgmt.msc).

Where can i find the correct drivers this version?

Here is my XML file with the results:

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Dell :: XPS 8700 Restarts After Shutdown Every Time?

Jan 27, 2014

Since upgrading my XPS 8700 from Windows 8.1 to 8.1 Pro (via the Win 8.1 Pro Pack upgrade) every time I shut down the system - no matter if I use the "charms" power button or the shut down option from the half-baked "start button" - my computer restarts.  I've checked Microsoft's Windows user forums and followed one suggestion to turn off fast startup, but this did not solve the problem.  My computer would occasionally restart rather than shut down when running Windows 8 (the original OS) and 8.1, but now it happens every time I shut down.

ODD ASIDE:  My two year old Inspiron 620, which supposedly wasn't upgradeable to Windows 8 from Win 7 shuts down running Win 8.1 Pro with no problem whatsoever.

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Setup Installation :: After Clean Install Windows 8.1 Restarts With Error

Jun 19, 2014

So my windows 8.1 installation became corrupted, so I backed up data and did a clean install after deleting all partitions.

After the install on the first boot, right after the process of "installing apps", it showed an error message saying an error occurred causing windows to restart, and created a memory.dmp file.

I just want to make sure this installation is stable before continuing to update to 8.1, especially after my previous issues. There are also some errors in the event log that I don't understand.

The errors came after install of Windows 8, as that was the key I had.

Windows failed to download and install 92 updates with error code 80248007

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Laptop Crashes / Restarts When Waking Up From Sleep?

Jan 4, 2014

This is a strange issue that started happening to me a few weeks ago. On my laptop, I put the computer to sleep, then close the lid. To wake it up, I just open the lid. Recently, about 1/4 of the time I wake up my computer, the lock screen does not appear, but instead it seems that my computer crashes then restarts. I don't have any USB devices plugged into my laptop, just the power cord.

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Maintenance :: HP Laptop Restarts When Woken Up From Sleep

Nov 19, 2013

Can't figure out why my HP laptop restarts when woken up from sleep. Under Windows 7, it worked fine. But not with Windows 8. I have played with all the settings in power configuration. Have changed from having a screensaver to none. Makes no difference. All my drivers are up to date. I do not have HP power management installed. Windows takes care of my power management. And still, it won't resume correctly.

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Debugging :: Fresh Install On New SSD Of 8.1 - Restarts Into BSOD

Mar 27, 2014

Just got in the mail 2 ssd's and the HD7870 video card along with a copy of windows 8.1 complete (retail). My boot ssd (one I'm trying to install on) is a 60gb Mushkin and the other is the one I was going to put games on the 240gb Mushkin.

So I hooked the 60gb one up and put in my install disk for the 64bit of windows 8.1. It went through the install fine, then it said it needed to restart to complete and when it restarted it gave me the black screen of death. It sat there for over 30 minutes then the screen turned to a yellowish orange.

So I formatted the ssd, reinstalled fresh again. Same thing.

I then tried the 240gb thinking maybe I had a bad ssd. Same thing.

Then I tried an old 500gb Seagate that I knew worked but I formatted it and installed. Same thing.

So back to the 60gb I went, formatted, reinstalled 8.1 then it did the black screen again. So I tried booting over a couple times till it gave me the option to start in safe mode with networking. It started in a black screen with the blue windows logo... and stayed there for an hour.

I then tried the command prompt methods of BOOTREC/FIXMBR, BOOTREC/FIXBOOT, BOOTREC/REBUILDBCD and restarted with same black screen. *after the rebuildbcd, it said copies of windows = 0???*

So I tried to start using the install CD as a recovery drive, it brought up the option to install windows....

I'm not sure how I can get dumps or test stuff if there is no way for me to even get to the actual explorer other than the black screen or the black screen with the blue window logo, or even he more rare black screen with underscore blinking...

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Dell :: XPS 8500 Will Not Sleep Automatically - Windows 8 Professional 64 Bit

Jan 5, 2013

Computer will not fall asleep by itself. Windows 8 Professional 64 Bit is the OS. 

Sleep Settings = Sleep after 10 minutes.  
USB Selective Suspend = Enabled.   
Hard Disk Sleep = 9 Minutes.   
Wake Timers are Disabled.  

We have suspended all suspect Applications and still the Computer will not Sleep.   

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Maintenance :: Laptop Restarts To EaseUS Boot Mode?

Aug 11, 2013

how to use it but my problem is when i shrink my C drive and extend it to D drive, my laptop restarts to EaseUS boot mode. when it is around 90% of loading my laptop went to hibernate and when i turn it on again, the EaseUS boot mode says it completed its processing, or whatever it is. i'm afraid that it will harm my hard drive that i didn't see it to complete, will it?

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Acer Aspire V3-531 Laptop Randomly Shuts Down / Restarts?

Sep 15, 2014

I recently purchased this Acer Aspire V3-531 laptop to replace my Acer Aspire netbook which had provided faultless service for 3 years. The new laptop works well, however, I have an intermittent problem when the laptop will shutdown/restart mostly straight after waking from sleep mode and once while idle.

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Dell :: Upgrading XPS 8500 To Windows 8 - System Failed When Adding WMC

Jan 12, 2013

I am trying to upgrade an xps 8500 to windows 8 pro. It's an i7 system with 16 gig RAM. It was running windows 7 64 bit.

I made the first upgrade. It seemed to work fine. I updated drivers but when I attempted to add the windows media center the system failed -- on reboot it indicated the update could not be made and the previous version of windows 8 pro had been restored. I tried again, and this time it indicated that there were corrupted files and the system could no longer boot (error was 0xc000021a). It was not able to fix the disk issue automatically.

With Microsoft support I created a windows 8 pro boot drive on USB. At first the software would not even recognize a drive on which to install the operating system. That was resolved, and I was able to install windows 8 pro. But now every time I restart, the system goes back to the original problem (corrupt files), meaning I have to reinstall windows 8 pro, and so on. I have formatted the HDD as part of the installs: Partition 3 of Drive 0 (the other partitions are: Drive 0 partition 1 (1 meg used) OEM (reserved), partition 2 recovery (8.2 meg used) and drive 1 29.8 meg unallocated.

Windows installs updates (22 in number) automatically on restart, and these may be the source of the problem.

I have checked the drivers. They all seem up-to-date. The Bios is A09 (I think, in any case it is the latest version).

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Windows 8.1 - MSXML 4.0 SP2 Failed To Install

Jun 11, 2014

Win 8.1 trying to install dragon naturally speaking pro 12

Installation fails : "MSXML 4.0 SP2 failed to Install"...

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Setup Installation :: Windows 8.1 Install Has Failed

Jan 31, 2014

I've tried this: Windows 8.1 installation has failed - Microsoft Community


Code: 2014-01-31 17:19:00,
Info CBS TI: --- Initializing Trusted Installer ---2014-01-31 17:19:00,
Info CBS TI: Last boot time: 2014-01-31 17:12:24.3842014-01-31 17:19:00,
Info CBS Starting TrustedInstaller initialization.2014-01-31 17:19:00,
Info CBS Ending TrustedInstaller initialization.2014-01-31 17:19:00,
Info CBS Starting the TrustedInstaller main loop.2014-01-31 17:19:00, Info


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Updates :: Reduce Time For Windows To Automatically Install?

Jul 19, 2013

By default the time for my laptop to restart after installing updates is 2 days! Can I reduce this time so that my laptop will restart when the update is done whilst I am out?

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Setup Installation :: Windows 8 Getting Stuck At 56% - Install Failed?

Sep 15, 2014

computer specs, GeForce GTX 760 and i5-4670k CPU. MSI Z97-G45 Gaming Series motherboard. 2tb hdd. finally was able to get my new copy of windows 8 to boot from the cd drive. now when i try to install it, (no current operating system is on this hard drive) it keeps getting stuck before it finishes completion. says install failed. think it slugs out at 56%. tried running it 2x same thing. what i could do to make it finish the install?

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