Dell :: XPS 8700 Restarts After Shutdown Every Time?
Jan 27, 2014
Since upgrading my XPS 8700 from Windows 8.1 to 8.1 Pro (via the Win 8.1 Pro Pack upgrade) every time I shut down the system - no matter if I use the "charms" power button or the shut down option from the half-baked "start button" - my computer restarts. I've checked Microsoft's Windows user forums and followed one suggestion to turn off fast startup, but this did not solve the problem. My computer would occasionally restart rather than shut down when running Windows 8 (the original OS) and 8.1, but now it happens every time I shut down.
ODD ASIDE: My two year old Inspiron 620, which supposedly wasn't upgradeable to Windows 8 from Win 7 shuts down running Win 8.1 Pro with no problem whatsoever.
have a brand new xps with all the best but I am unable to install Linux rather than windows 8 , it will not allow me to boot from disk unless I disable the safe boot mode and then it starts in a mode with no video drives and will not allow installation
I have a month old Dell XPS 8700 with Windows 8 (later updated to 8.1). The computer has been super. While running Acronis True Image, the computer crashed. Now, the screen shows only Dell logo. No Windows 8. Unlike Windows XP or 7, booting from CDROM is not possible unless wind0ows 8 is running. The computer came with "windows 8 Recovery Media" DVD disk. But it does not boot from DVD ROM. Shift +F8 does not respond. It seems that my computer is dead. I wonder how I can start Windows 8.
I just got a new XPS 8700 with Windows 8. I have an SSD drive from the Windows 7 system that it is replacing that I want to use as the boot and C drive of the system. The XPS 8700 is new, so I don't need to preserve any data on it.
I made a set of recovery DVDs. I disconnected the hard disk and installed the SSD. I followed the instructions on the youtube video "Windows 8 Restoring From Dell Recovery Media ." I choose the factory refresh option (only restores system partition) when it appeared. It went through the entire restore process and appeared to work. It took a long time, no errors were reported and it said recovery completed. When I rebooted, the system was running Windows 7 from the old system the SSD came from.
There are only two partitions on the SSD, a 100 MB boot partition and a 80 something GB system partition. If it didn't put Windows 8 on the SSD, what was it doing all the time it said it was "preparing your hard drive", restoring your system" and "finalizing"?
I then booted from a Partition Wizard bootable DVD and deleted all the partitions on the SSD and wiped it (overwrite the disk with 0's). I tried the recovery process and this time it did not give me the choice of factory refresh or factory recovery. It just says "your drive size is not supported for this process. Please use a hard drive of at least 931 GB in size." Why on earth does it need such a large disk size to recover?
I got a new Dell XPS 8700 a few days ago, and have been getting pretty random BSODs always containing ntoskrnl.exe as the cause on my blue screen viewer. They tend to happen sometimes in game, on game closing and once on start-up. Some games I can play for hours and no blue screen some I play for a while and I get one. I've tested all my RAM and my HDD for bad sectors and errors.
I have uploaded my dump files and system info
UPDATE: I'm not 100% positive but it seems like these BSODs only happen on games that have access to an internet connection. It has never happened on games that are single player only.
I have a new XPS8700. I have been unable to download the Windows 8.1 upgrade from the MS Store. My first problem was a lack of Windows updates, which I did, and now I can see the 8.1 upgrade in the store. I can also download updates to other aps.
My remaining problem is a continual notice every time I hit download that I need to first log into an account with admin access. Best I can tell, this and other forums have shown me how to add Admin capability with the Command prompt. I even created a second account and did the same thing. Within the User Summary screen within control panel, both Users show "administrator". Yet I still cannot get access
I have tried "net user administrator /active:yes" as well as tried same with swapping my name for administrator
The actual "administrator" user cannot do anything within the App Store. That appears to be what is supposed to happen.
I'm another user with the same situation, it did not work, the direct download stated, does not work with this system.
I have a Gigabyte GA-Z77X-UD5H and Windows 8 64 bit. The PC has been shutting down fine with an old monitor connected via VGA to a R9 280X GPU. I've now installed a new Viewsonic VP2770 monitor via DVI. When I shut down, the PC now restarts instead. Is there a BIOS setting or Windows 8 setting to ensure the PC shuts down correctly?
I started to notice a change with the clock every now and then. I finally concluded that the clock does not change during sleep, restart, or shutdown.
My computer goes to sleep often, and when it wakes up from sleep, the time is the same as when it was prior to sleeping, not synchronizing to the correct time after waking up.
I've done some research and I fell onto the official Windows thread where they explained the use of third-party-utility will cause this problem.
The big problem here is that I don't have the single clue which ones. I tried uninstalling some, not sure if I left any utilities out. The utilities I've used are the general ones for visual styles and themes.
Now for the problem when I receive the laptop it was preinstalled with window 8 and on the first boot it took around 5 to 6 mins to boot to desktop..I reinstalled the windows considering it to be the bloatware fault..
The problem gets solved but after i download alienware osd drivers , alienware command center and nvidia drivers the delay is back ..
It starts with a bsod (your pc ran into problem)error window minidump memory.dmp.etc and after that windows boot restart and shutdown after almost 5 to 10 mins..
In the duration of delay there is no hdd activity and after 3 to 5 minutes when the hdd gets actives it boots to desktop in 5 secs..
I failed several times at installing Windows 8.1 Pro 64 bit on my Latitude E6510 (from July 2010). Windows 7 Pro 32 bit was pre-installed when I bought the laptop. As I recently upgraded the RAM from 3 to 8 GB, I would like to use a 64 bit system now.I tried to boot from the installation DVD and the windows flag appears. After several seconds, a message on a blue background pops up: "Your PC ran into a problem. We are collecting some information and then we will restart it for you." That is the message, as fas as I can remember. It is only shown for one second and then the laptop reboots automatically. I have got no chance to get into an installation menu. I already tried a BIOS update from A03 to the most recent version A16 with no success. Boot mode is set to legacy at the moment, I also tried UEFI temporarily, with no change...
my dell Inspiron running Windows 8 keeps freezing at the same spot every time I use it now for the past day, and has to be manual powered off, before that I had no problems. Its an old dell, about 5 y/o but have had no problems before this. When I start it up, it can sometimes freeze out of nowhere on the desktop, and if I start it up, and go to shut it down, it will freeze on the shut down. It also ALWAYS freezes when I try to load itunes, but chrome is fine.
I have done an error check on the hard drive in my computer and it said no errors. One thing I have noticed, is when I start the computer, in task manager, the Disk activity is always at 99/100% and when I load itunes, the CPU goes to 100% consistently. But I have all things on start up disabled apart from skydrive.
Few bits of info on computer: Only running defender as antivirus 4gb Ram
Have tried to do a system refresh/restore but the computer freezes everytime while its in progress
I have a laptop, dell inspiron rs7720 with windows 8 on it. Once i tried to boot a different operation system from a memory stick, it didn't work, nothing happened. From that day after a first boot(doesn't matter through restart or by shutting it down) I always keep getting a quick dell logo for 1 second and then a black screen. By pressing buttons like Esc-f12 the ~Boot options F12~ appears on the right bottom of the screen. If I press F12 no reaction happens. If i just turn the laptop off by holding a button and turn it on again it boots up properly. Tried to reinstall bios, didn't work, but the bios does work. However boot options doesn't(if you press f12 at the dell logo).
I received my laptop (Dell 17r SE) about a week ago but I have been having trouble with it's boot time. From pushing the power button, it takes anywhere between 5 and 10minutes to arrive at the login screen.
I checked the event log for Diagnostic-Performance, and the eventID100 has popped up quite a lot as "critical." I go into details and the stats are not looking to good. These are the times for multiple boots:
BootTime 175799/153962/217864/640216(This one was the first startup that the laptop ever did) MainPathBootTime 122899/90262/135072/564816(This one was for the first startup that the laptop ever did)
Along with that critical error, I get other warnings saying apps/drivers/services like Svchost, rdbss, gpsvc, SMSSInit took longer than expected to initialise, thereby slowing startup.
I'm not sure if this is useful but apart from that, the log also shows EventID500/501 error events that state that The Desktop Window Manager responsiveness has degraded due to heavy resource contention.
After making clean install of Windows 8.1 (before I had Windows 8) then my laptop started to hang from time to time.
Selecting tiles in Start screen with keyboard is normal as it used to be , mouse moves normally but HDD light is not on or blinking. Clicking with mouse does do nothing.
When I click fast many times then it finally opens App from Start screen on a program in Desktop mode but everything is slow for 3-4 min. Then it automatically works as it should be, like nothing would be wrong.
I have a problem that started yesterday. Every 30 seconds Windows Explorer (not the browser) crashes, then restarts. I run Xmarks within FireFox, I thought this was the problem because Xmarks as of yesterday asks me every 40 seconds if I want to sync my bookmarks, if I choose cancel, Windows Explorer will crash then restart.
When Firefox is closed, Explorer continues to crash and restart, almost every 30-35 seconds. I have Windows 8.1 up to date, with all the latest updates, FireFox is up to date. As of writting this post, Windows Explorer has crashed and restarted (5) times.
Right after I installed the windows 8 I tried to make a new connection to the internet (I have a modem), but when I hit the button connect (after typing the username and password for the new connection) I get an error ("Windows run into a problem and needs to restart") and it restarts.
I re-installed Windows 8 three times so far but no success.I keep getting the same error just when it tries to connect to internet.
Recently, my taskbar started doing a strange crashing/restarting thing. It disappears for a second, leaving behind the drop shadow, then restarts and works fine. Looks like this:
See the shadow line there?
I was able to duplicate it when I realized it would happen each time I opened an old program, but also happens at seemingly random times. Sometimes it takes just a second to reboot, other times it stays this way for a minute before returning.
I am using Dell Latitude D520 running in Windows 8. I just bought a new webcam, installed the drivers without any difficulties. But when I try to view my webcam, either Amcap, yahoo messenger, or any programs or websites that displays my webcam, Windows 8 would prompt me that my PC encountered an error and restarts.
When my computer restarts, it seems to never end. I once waited 20 minutes for it to restart but it was still at the same screen. Now whenever it goes into restart, I just hold my power button until it shuts down. I don't think it's good for my laptop so I want to figure out a way to have a fast restart. I got this laptop 3 weeks ago and it always had this problem. My old laptop restarts in under 2 minutes.
Just got in the mail 2 ssd's and the HD7870 video card along with a copy of windows 8.1 complete (retail). My boot ssd (one I'm trying to install on) is a 60gb Mushkin and the other is the one I was going to put games on the 240gb Mushkin.
So I hooked the 60gb one up and put in my install disk for the 64bit of windows 8.1. It went through the install fine, then it said it needed to restart to complete and when it restarted it gave me the black screen of death. It sat there for over 30 minutes then the screen turned to a yellowish orange.
So I formatted the ssd, reinstalled fresh again. Same thing.
I then tried the 240gb thinking maybe I had a bad ssd. Same thing.
Then I tried an old 500gb Seagate that I knew worked but I formatted it and installed. Same thing.
So back to the 60gb I went, formatted, reinstalled 8.1 then it did the black screen again. So I tried booting over a couple times till it gave me the option to start in safe mode with networking. It started in a black screen with the blue windows logo... and stayed there for an hour.
I then tried the command prompt methods of BOOTREC/FIXMBR, BOOTREC/FIXBOOT, BOOTREC/REBUILDBCD and restarted with same black screen. *after the rebuildbcd, it said copies of windows = 0???*
So I tried to start using the install CD as a recovery drive, it brought up the option to install windows....
I'm not sure how I can get dumps or test stuff if there is no way for me to even get to the actual explorer other than the black screen or the black screen with the blue window logo, or even he more rare black screen with underscore blinking...
This is a strange issue that started happening to me a few weeks ago. On my laptop, I put the computer to sleep, then close the lid. To wake it up, I just open the lid. Recently, about 1/4 of the time I wake up my computer, the lock screen does not appear, but instead it seems that my computer crashes then restarts. I don't have any USB devices plugged into my laptop, just the power cord.
I've had this Dell XPS for the last 3 years I guess and over the past 4 or 5 months, my computer has been randomly restarting, freezing and now today crashing. Sometimes I'll be on it and it will restart, sometimes I won't even be near it when it restarts. Last week I was on it and my screen went half blue, but I could still see part of my browser but it was frozen. So I just had to cut power. Here is a picture of said incident. [URL] ....
I've also had it freeze and then I come in the room and my tower sounds like a jet engine and I have to turn it off. Then yesterday the blue (as seen above) cascaded down my screen, froze and gave me the BSOD. I've had 3 crashes in less then 24 hours and I'm at a loss as to what to do. I think I have every driver updated, but maybe I'm missing something.