Windows 8 Doesn't Shutdown But Restarts Instead

Nov 5, 2012

When I shutdown my Windows 8 PC, it doesn't seem to shutdown, but instead restarts

What could be causing this?

Specs are below,

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Windows 8 Restarts When Trying To Shutdown

Nov 12, 2012

Windows 8 Pro. My Shutdown button (physical and the one in the operating system) restarts the machine.

1. Make a shortcut
2. RegEdit change the reboot value to 0
3. And checking the main properties of the Shutdown function and removing the "Fast Start" option.

None of them worked. Sometimes my windows is giving me "Light blue" screen where is sad face icon ( ) and said that something went wrong, system need to restart, but that is only sometimes.

When I am trying to shutdown, machine calms down, screens went to black but then, restart happens.

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Since upgrading my XPS 8700 from Windows 8.1 to 8.1 Pro (via the Win 8.1 Pro Pack upgrade) every time I shut down the system - no matter if I use the "charms" power button or the shut down option from the half-baked "start button" - my computer restarts.  I've checked Microsoft's Windows user forums and followed one suggestion to turn off fast startup, but this did not solve the problem.  My computer would occasionally restart rather than shut down when running Windows 8 (the original OS) and 8.1, but now it happens every time I shut down.

ODD ASIDE:  My two year old Inspiron 620, which supposedly wasn't upgradeable to Windows 8 from Win 7 shuts down running Win 8.1 Pro with no problem whatsoever.

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Whenever I click the "shut down" button, the PC powers off for a moment and then just starts up again... I've tried disabling fast boot option in the power settings but that does nothing. Also every time my PC starts it says "Your PC ran into a problem" and some other info about on how it is a "system failure" and how I can send it to Microsoft. It also creates a MEMORY.DMP file in my System32 folder. This is really bugging me and it's happening since I reinstalled my Windows after getting a new motherboard, cpu and ram. Should I try reinstalling my Windows 8 again or is there a simpler solution to this? Also I have the latest version of BIOS and my system specs are:

Gigabyte GA-970A-D3 rev 3.0
AMD FX-8320 Black Edition Turbo mode @ 3.7ghz
2x4GB Kingston HyperX DDR3 @ 1600mhz (it goes a little bit over that since of the turbo mode of my cpu)
VIA Audio integrated on the mobo
LC Power LC600H-12 @ 600W

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When Firefox is closed, Explorer continues to crash and restart, almost every 30-35 seconds. I have Windows 8.1 up to date, with all the latest updates, FireFox is up to date. As of writting this post, Windows Explorer has crashed and restarted (5) times.

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Right after I installed the windows 8 I tried to make a new connection to the internet (I have a modem), but when I hit the button connect (after typing the username and password for the new connection) I get an error ("Windows run into a problem and needs to restart") and it restarts.

I re-installed Windows 8 three times so far but no success.I keep getting the same error just when it tries to connect to internet.

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I put all of the things in my account once the problem was fixed. Then every time i open my windows explorer and i try to open anything it says that windows explorer has crashed and then it restarts.

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I have successfully upgraded 2 Windows 8 pro media centre PC's, a desk top and a netbook, but the 3rd, gets stuck in a continuous loop.

After initiating the upgrade from the store, the download bar slowly works its way up to 50%, the installation process starts, and as soon as it gets to "getting your PC ready" the download process starts again from scratch. This is a very common problem, but Microsoft are still silent on the issue.

It is bad enough that I have to download the file 3 times, rather than just download one ISO, but this one download has now happened at least a dozen times.

All Windows 8 updates had been done and I have cleared the Windows Store cache.

The setuperr file gives

MOUPG SetupMgr: Error reading Store SQM registry data. Data = [StoreSetupDownloadPause], HRESULT = [0x80070002]
2013-10-20 07:23:30, Error MOUPG

[Code].....

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See attachment :

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The errors came after install of Windows 8, as that was the key I had.

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I failed several times at installing Windows 8.1 Pro 64 bit on my Latitude E6510 (from July 2010). Windows 7 Pro 32 bit was pre-installed when I bought the laptop. As I recently upgraded the RAM from 3 to 8 GB, I would like to use a 64 bit system now.I tried to boot from the installation DVD and the windows flag appears. After several seconds, a message on a blue background pops up: "Your PC ran into a problem. We are collecting some information and then we will restart it for you." That is the message, as fas as I can remember. It is only shown for one second and then the laptop reboots automatically. I have got no chance to get into an installation menu. I already tried a BIOS update from A03 to the most recent version A16 with no success. Boot mode is set to legacy at the moment, I also tried UEFI temporarily, with no change...

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Recently, my taskbar started doing a strange crashing/restarting thing. It disappears for a second, leaving behind the drop shadow, then restarts and works fine. Looks like this:

See the shadow line there?

I was able to duplicate it when I realized it would happen each time I opened an old program, but also happens at seemingly random times. Sometimes it takes just a second to reboot, other times it stays this way for a minute before returning.

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Feb 8, 2013

When Windows 8 menu appears on start and I choose W7 - instead of loading W7directly , the computer is new-starting again and only than starts w7. That's a funny "behaviour"....

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Mar 27, 2014

Just got in the mail 2 ssd's and the HD7870 video card along with a copy of windows 8.1 complete (retail). My boot ssd (one I'm trying to install on) is a 60gb Mushkin and the other is the one I was going to put games on the 240gb Mushkin.

So I hooked the 60gb one up and put in my install disk for the 64bit of windows 8.1. It went through the install fine, then it said it needed to restart to complete and when it restarted it gave me the black screen of death. It sat there for over 30 minutes then the screen turned to a yellowish orange.

So I formatted the ssd, reinstalled fresh again. Same thing.

I then tried the 240gb thinking maybe I had a bad ssd. Same thing.

Then I tried an old 500gb Seagate that I knew worked but I formatted it and installed. Same thing.

So back to the 60gb I went, formatted, reinstalled 8.1 then it did the black screen again. So I tried booting over a couple times till it gave me the option to start in safe mode with networking. It started in a black screen with the blue windows logo... and stayed there for an hour.

I then tried the command prompt methods of BOOTREC/FIXMBR, BOOTREC/FIXBOOT, BOOTREC/REBUILDBCD and restarted with same black screen. *after the rebuildbcd, it said copies of windows = 0???*

So I tried to start using the install CD as a recovery drive, it brought up the option to install windows....

I'm not sure how I can get dumps or test stuff if there is no way for me to even get to the actual explorer other than the black screen or the black screen with the blue window logo, or even he more rare black screen with underscore blinking...

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Laptop Crashes / Restarts When Waking Up From Sleep?

Jan 4, 2014

This is a strange issue that started happening to me a few weeks ago. On my laptop, I put the computer to sleep, then close the lid. To wake it up, I just open the lid. Recently, about 1/4 of the time I wake up my computer, the lock screen does not appear, but instead it seems that my computer crashes then restarts. I don't have any USB devices plugged into my laptop, just the power cord.

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Nov 18, 2013

I've had this Dell XPS for the last 3 years I guess and over the past 4 or 5 months, my computer has been randomly restarting, freezing and now today crashing. Sometimes I'll be on it and it will restart, sometimes I won't even be near it when it restarts. Last week I was on it and my screen went half blue, but I could still see part of my browser but it was frozen. So I just had to cut power. Here is a picture of said incident. [URL] ....

I've also had it freeze and then I come in the room and my tower sounds like a jet engine and I have to turn it off. Then yesterday the blue (as seen above) cascaded down my screen, froze and gave me the BSOD. I've had 3 crashes in less then 24 hours and I'm at a loss as to what to do. I think I have every driver updated, but maybe I'm missing something.

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Random Restarts When Browsing Web / Playing Games?

Aug 8, 2014

I have a problem with my machine I've been battling for months now. It will just randomly restart and I could be doing anything. It has happened when browsing the web, playing games, and even when the motherboard logo shows up during startup.

It never seems to crash when running Prime95 or OCCT stress tests. What I've done:

Hardware
-Re-installed windows twice
-Purchased new motherboard
-Purchased new CPU cooler (from air into liquid)
-Purchased new GPU (HD7950 to GTX780)
-Purchased SSD
-Monitoring software showed PSU 12v rail running at 10.8v when stressed. Checked 4 pin molex connector with voltmeter and it measured 12.2v and it dropped to 12.1v under stress.
-Changed the case, thought it was a short circuit somewhere.

Software
-Run multiple stress tests which did not cause a crash.
-Ran Prime95 and Battlefield 4 at the same time. No crash
-Updated GPU drivers
-Updated motherboard drivers

-Can't update BIOS, scared computer will restart during the flash. My motherboard revision is 1.01 and
-I've run memtest for 5 hours, but I should do it again

Sometimes, instead of a restart, my display will turn off and any sound playing will begin to loop. PC will be unresponsive. CPU temps reach only about 35 degrees under full load.

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ACER Aspire V3-571G Restarts Suddenly?

Apr 8, 2013

I have an Acer Aspire V3-571G-53216G50Makk.

As some program I use usually are not 100% compatible with Windows 8, I tried to format and put windows 7.

When I installed windows 7, the computer started to heat up and shut down too .. I was convinced that the problem was the BIOS. So I updated it from v2.04 to version 2.13.

I did not notice any difference and the computer continues to shut down. I had only to open a game for 30min.

I went back to change the BIOS to UEFI type and installed again windows 8.

With windows 8 computer already accelerates the fan and he does not turn off so many times.

As the UEFI BIOS type is recommended for windows 8, that have logic ...

However I still find that the computer does not work well. If I play something for 1hour, some times the computer shuts off and sometimes not.

The computer shuts down and after 2-3 seconds, it automatically turns on.

I think this is very strange ...

The fan speeds up a little, but she never arrives at full speed!

So I thought it was a problem in the version of BIOS and I have tried all the ways to replace the original version, v2.04.

Unfortunately, without success!

I no longer know what to do ...

Actual BIOS version - 2.13:
h**p://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_2.13_A_A.zip?acerid=634950419479639493&S tep1=Notebook,%20Ultrabook&Step2=Aspire&Step3=Aspi re%20V3-571G&OS=8cn1&LC=pt&BC=Acer&SC=EMEA_21

Original BIOS version - 2.04:
h**p://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_2.04_A_A.zip?acerid=634846811372439768&S tep1=Notebook,%20Ultrabook&Step2=Aspire&Step3=Aspi re%20V3-571G&OS=8cn1&LC=pt&BC=Acer&SC=EMEA_21

RMN: Q5MV1

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