Dell :: Xps 8700 Unable To Install New OS
Jun 9, 2014
have a brand new xps with all the best but I am unable to install Linux rather than windows 8 , it will not allow me to boot from disk unless I disable the safe boot mode and then it starts in a mode with no video drives and will not allow installation
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Jul 9, 2014
I have a new XPS8700. I have been unable to download the Windows 8.1 upgrade from the MS Store. My first problem was a lack of Windows updates, which I did, and now I can see the 8.1 upgrade in the store. I can also download updates to other aps.
My remaining problem is a continual notice every time I hit download that I need to first log into an account with admin access. Best I can tell, this and other forums have shown me how to add Admin capability with the Command prompt. I even created a second account and did the same thing. Within the User Summary screen within control panel, both Users show "administrator". Yet I still cannot get access
I have tried "net user administrator /active:yes" as well as tried same with swapping my name for administrator
The actual "administrator" user cannot do anything within the App Store. That appears to be what is supposed to happen.
I'm another user with the same situation, it did not work, the direct download stated, does not work with this system.
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Jan 17, 2014
I have a month old Dell XPS 8700 with Windows 8 (later updated to 8.1). The computer has been super. While running Acronis True Image, the computer crashed. Now, the screen shows only Dell logo. No Windows 8. Unlike Windows XP or 7, booting from CDROM is not possible unless wind0ows 8 is running. The computer came with "windows 8 Recovery Media" DVD disk. But it does not boot from DVD ROM. Shift +F8 does not respond. It seems that my computer is dead. I wonder how I can start Windows 8.
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Jan 27, 2014
Since upgrading my XPS 8700 from Windows 8.1 to 8.1 Pro (via the Win 8.1 Pro Pack upgrade) every time I shut down the system - no matter if I use the "charms" power button or the shut down option from the half-baked "start button" - my computer restarts. I've checked Microsoft's Windows user forums and followed one suggestion to turn off fast startup, but this did not solve the problem. My computer would occasionally restart rather than shut down when running Windows 8 (the original OS) and 8.1, but now it happens every time I shut down.
ODD ASIDE: My two year old Inspiron 620, which supposedly wasn't upgradeable to Windows 8 from Win 7 shuts down running Win 8.1 Pro with no problem whatsoever.
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Sep 19, 2013
I just got a new XPS 8700 with Windows 8. I have an SSD drive from the Windows 7 system that it is replacing that I want to use as the boot and C drive of the system. The XPS 8700 is new, so I don't need to preserve any data on it.
I made a set of recovery DVDs. I disconnected the hard disk and installed the SSD. I followed the instructions on the youtube video "Windows 8 Restoring From Dell Recovery Media ." I choose the factory refresh option (only restores system partition) when it appeared. It went through the entire restore process and appeared to work. It took a long time, no errors were reported and it said recovery completed. When I rebooted, the system was running Windows 7 from the old system the SSD came from.
There are only two partitions on the SSD, a 100 MB boot partition and a 80 something GB system partition. If it didn't put Windows 8 on the SSD, what was it doing all the time it said it was "preparing your hard drive", restoring your system" and "finalizing"?
I then booted from a Partition Wizard bootable DVD and deleted all the partitions on the SSD and wiped it (overwrite the disk with 0's). I tried the recovery process and this time it did not give me the choice of factory refresh or factory recovery. It just says "your drive size is not supported for this process. Please use a hard drive of at least 931 GB in size." Why on earth does it need such a large disk size to recover?
How do I get my SSD set up?
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Sep 22, 2013
I got a new Dell XPS 8700 a few days ago, and have been getting pretty random BSODs always containing ntoskrnl.exe as the cause on my blue screen viewer. They tend to happen sometimes in game, on game closing and once on start-up. Some games I can play for hours and no blue screen some I play for a while and I get one. I've tested all my RAM and my HDD for bad sectors and errors.
I have uploaded my dump files and system info
UPDATE: I'm not 100% positive but it seems like these BSODs only happen on games that have access to an internet connection. It has never happened on games that are single player only.
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Sep 7, 2014
I recently purchased a XPS 8700 with Windows 8.1 pre-installed. My only question is, "is it possible to have the same pre-installed OS installed on the same XPS 8700 for the purposes of a multi-boot?"
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Dec 13, 2013
I have had a friend send me the manual for my Dell xps 8300 desktop because I was unable to download it. I saved it. For me it just says page cannot be viewed. I tried 3 browsers.I am having the same trouble with my Dell Inspiron, N5010, R15.
I get the same error message. I am more concerned about WHY I cannot download when others can.I have looked over the Win firewall for Win 8.1 but can't see any issue.I have a Comcast router set to normal security.
Could my download feature be corrupted?I ran sfc + it is ok and Chkdsk says it does not need running. I have emptied caches etc.I had driver issues recently and a forum tech told me to run Driver Booster. Everything except the inability to download this Inspiron manual has worked much better.
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Jan 15, 2014
My new XPS 2710. I was going to change the hard drive to an SSD. No problem doing this but when I tried to reboot the screen is stuck on the round Dell logo. I checked the forums and it seems changing to a SSD in windows 8 is problematic and it needs settings changed in the bios. Problem is I can't get into the bios. Using either the wifi keyboard or a wired keyboard I found that by pressing the ctrl key when booting it shows press F12 for boot options in the corner and a blue bar moves across the screen which is a timer but if I hit F2 or F12 the blue bar disappears and the screen just stays on the Dell logo. It's as if it's not reading the F keys or reads them as a normal key and stops the timer.
I've tried ctrl F12 or F2 or any number of combinations but everything just kills the timer and doesn't enter either the boot menu or the bios. I've put back the original drive. I've cleared the bios using the jumper. I've removed the bios battery. I've tried with and without RAM and hard drive but I just cannot get the F2 or F12 or F8 keys to work. Is there another combination key I need to use with the F2 or F12?
Just as a bit more background the sequence of event went like this. Use flash drive to load clone program, Cloned original Dell Drive. Removed 2TB drive and put in samsung EVO SSD. Booted computer to check it would run. Did but found no OS as expected. Rebooted using USB and cloned 2TB onto SSD. Went OK. Booted computer and it went through the Dell logo to a blank screen as if it was going to load Win 8.1. then a small white line appeared near center of screen and it froze. Rebooting just went to Dell Logo. No F2, F12 key would work to give me access to boot menu or BIOS. Trying different key combinations shows that I can get the blue timer and Press F12 screen every time I boot provided I press the Control Key. however no combination of keys with the F2 or on its own will access the BIOS. It just finishes the timer bar and goes to the Dell logo.
I've tried just about everything i know. With and without HD and SSD, Bios clear, CMOS battery out. Ram out. Totally stuck. I'm convinced that if I can reset the bios then I'm good to go again, but I just can't access the darn thing.
Any of you cognoscenti out there have the magic key combination?
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Nov 8, 2012
Although there are already quite a few drivers for Windows 8, I can't find an updated version fo the touchpad-driver /-software. I don't want to seem impatient, I'd just like to know if DELL is aware of this and if an ipdated version is planned.
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Oct 22, 2013
I've tried for several days after several reboots, etc. I am running a Dell OEM version of Windows 8 on an Optiplex. It just sits at "Downloading" and when I hover over it it says "0% complete". Apparently I can't use the ISO because I need a key which the OEM version does not have. how I can get this thing to update?
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Mar 16, 2013
I have done the partition of HDD of my new Dell inspiron 7520 laptop and now I am not able to create a System Recovery disk nor in USB drive. System keeps on reading the disk or Drive.
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Oct 18, 2013
I've reinstalled Win 8 and now even upgrading to 8.1 didn't change anything.
I have Windows 8 and am trying to see streams broadcast on Justin.tv using any browser besides Chrome. I can view streams on JTV using Chrome when I have it's built-in flash player going but if I try to use the one I downloaded it doesn't work and gives me the same issues as Firefox 25 and IE 10 which are a black screen for the stream and a constant loading circle for chat. After a good bit of googling I found out that to see streams on Justin.tv you have to have 3rd party cookies option enabled in flash. When I try to do this with the online settings manager it won't allow me to check to accept 3rd party cookies. Nothing else I've tried has worked such as downgrading browsers in FF's case and trying the current flash version and the beta one. Older versions of flash outside of IE just tell me I need to upgrade.
I've cleaned the cache so many times. The box is not clickable at all. It lights up when I put my arrow over it but it won't allow it to be checked. Also, when I try to change storage settings those settings don't take either.
I've used the uninstaller that's downloadable off of Adobe's site, restarted my computer and tried downloading the most recent Flash version again. I still can't click on these boxes and the changes for storage don't get saved when trying to do so when using Firefox or IE.
I don't know what to do with IE 10 since I have Win 8 and flash is integrated as it is with Chrome. Funny thing is as I mentioned before the only way I can watch Justin.tv feeds is with Chrome and using it's integrated Flash.
Windows 8.1
IE 10
Firefox 25
Chrome 31.0.1650.26 beta-m
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Jan 11, 2013
Installed Office Professional Plus 2010 on new computer with Windows 8. Can create and open all Office documents except unable to open existing Excel documents. When try to open, I am asked for the activation key. When key is entered, get message that key is not valid. Inserted install disk and re-entered activation key. Did not work.
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Jan 14, 2014
I have 2 programs that I cannot install on my new Win 8.1 PC but they install fine on Win 7. I also believe that I was able to install 1 of them when I had Win 8.0
When I install I get error message on one of them "Error 1723.There is a problem with this Windows installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."
If it makes any difference the files I am trying to install are GCSMSetup_3_6_0.msi and msgames_win8_x64.msi
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May 15, 2013
I have a new Dell Vostro 270MT running Windows 8 Pro 64-bit. I'm having a problem in that the Metro Apps (Music, Pictures, etc) are not seeing any files on a second internal HDD.
I have gone into Windows Explorer and explicitly added the file location (e.. E:Music) to the relevant Library (e.g. My Music). When I click on the library, the files appear there and I can open them from within Windows Explorer (by selecting the file and choosing "Open with"). Individual music files will open with any of the installed programs including Music, Media Player or VLC. Similarly picture files are visible in Photo Viewer or Pictures.
But when I return to the Metro/Start screen and select the relevant app (e.g. Music) - no files appear.
If I copy a file across to the main library on C: - then the file will appear in the app. (But I want to keep all my data on a 2nd internal HDD rather than fill up my C: drive).
I have tried:
- Uninstalling and reinstalling the app
- Explicitly setting the folder type to "Music" or "Pictures" or whatever is relevant, as well as keeping it as "General"
- I have added the file to the library by (1) going into the library and adding it to the list of locations to be accessed, as well as (2) going to the E: drive, selecting the folder and adding it to the library
None of the above work.
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Sep 11, 2014
I have been unable to connect two windows 8 laptops (dell and asus) to my home network (and internet). At the same time I have connected 2 xp laptops and 3 kindles with no problems. My security consists of using mac addresses only and all other security is turned off.
The offending laptops will also only show the 5gz and not the 2.4gz in available networks (one laptop is brand new and the other is about 1.5 years old). I have also disabled all security on one of the laptops to see if that was the problem (it was not). When trying to connect I have two basic reactions. The first is that its taking too long (cannot connect) and the other is that there is limited connectivity. In addition to that I am sometimes told that the ip address is not right (malformed, I think).
I got the mac addresses, of the offending laptops, by the standard cmd/ipconfig /all path and choose the wireless wi ip but have also tried the other wireless as well with no better results (just making sure)
I also have an edimax extender plugged in and it works. The laptops also show fewer network connections than my asus 1000ha w/d-link dongle. My own laptop, incidentally, is clicked into the 5gz network connection directly from the router (edimax kinda redundant <g>)
I posted this in windows 8 topics as I think this is probably a windows 8 problem given the ability to connect other machines with no problem.
The router is a netgear wndr3400 and is working just fine for all but the windows 8 machine.
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Nov 2, 2012
unable to find Bluetooth driver in windows 8
DELL inspiron N5010
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Apr 13, 2013
i am using an inspiron 14 with windows 8 single language (US English).
i recently downloaded a chinese music player from www.duomi.com and windows 8 is only displaying part of the chinese wordings in the software correctly, the rest are like alien characters.
image: [URL]...
What should I do?
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Mar 10, 2014
I can't seem to install my HP Printer,
It says that the computer can't find the c:windowssystem3hpzprl40.exe
I've check the windows installer and it's not set as automatic, and I can't change it, the options are disable.
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Nov 12, 2013
Last night I downloaded the font Roboto (used by Google for their Android UI) and all of the weights installed properly, except for the Regular and Regular Italic weights. Trying to re-install the weights prompts a query if I want to replace them. Under the Control Panel's Fonts area, there are two ghost-like icons that would indicate the presence of the missing weights, and when I check for the fonts using "localhostc$WindowsFonts" I see them there (all copies). Furthermore, despite being the Administrator of my computer, I can't seem to delete them from this area. All my hidden files are turned on, so I'm not sure what else to do.
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Oct 20, 2013
I have a Dell Inspiron 7720 Win 8 x64 PC which includes UEFI (described in Microsoft link below). However, UEFI is accessed on Win 8 from Settings Charm > "Change PC Settings". This requires that you have booted the system already. In case of a main disk crash, you need to boot from another drive, like a thumb drive.
During restart my Dell PC displays "F12 Boot Options" in lower right of screen during restart, but multiple presses of F12 during startup are ignored. Likewise when I try F1 or F2 during startup. So I have no way to specify an alternate boot drive.
I am thinking maybe my PC is defective, but also maybe I'm missing something. What is UEFI? - Microsoft Windows Support
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Jan 13, 2013
I have Windows 7 64 bit Ultimate installed and activated. I am trying to upgrade to Windows 8 and the upgrade assistant tells me it needs at least 2gb when I have 8gb and Windows 7 sees and knows I have 8gb
I am thinking it could be my bios, but it's already at the latest version
Here are some photos from my bios, so you can tell me if there is anything I need to enable.
These are photos from my bios. I need to change to get this to work.
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Jan 6, 2014
I had been using windows 8 and everything was fine till accidentally it downloaded windows 8.1 which i did not like ... so when it was saying to me that do you want to install windows 8.1 after downloading it , i said NO . But after that , all i have is a black screen. No matter if i swich it off through the switch butto in the laptop , it stills appears as black screen. Seems like the windows 8 has been uninstalled due to the download of windows 8.1 .
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Jul 3, 2014
I am having a problem where any msi (and some .exe's) I have try to run to install a program have trouble accessing the AppData folder.
This is a recent install of Windows 8.1 (on a fresh drive) and then moved the user folder (which I think could be causing the issue). I moved the user folder using these steps User Folders - Change Default Location . I have proper access to the folder and everything. The most recent failure for me was Skype, after trying to launch the app which (seemingly) comes with Windows 8, I decided to install it myself. When I did, that box came up.
TL : DR - Programs will not install and it seems to revolve around my AppData folder.
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May 14, 2014
I have a graphic card nVidia GeForce GTX 750, which has worked properly in some cases but in others something strange is happening.
Recently I was playing FIFA 14 and suddenly a BSOD pop up, with a message "whea_uncorrectable_error".
Before I used to use Google Chrome as my default browser, but when I watched a video from YouTube in Chrome the same BSOD pop up.
I think the problem is related with the graphic card, but when I play other things, for example, Assassin's Creed or League of Legends, the problem never emerged.Another interesting thing is that I'm unable to install linux in my computer, because it reboots automatically after some minutes, and based on what I researched is related also with the incompatibility from linux (fedora, ubuntu) with my graphic card.
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Nov 22, 2012
i have ACER ASPIRE v5-431 laptop.
i have installed Win 7, ubuntu, xp, vista.
But when i try to install Windows 8, it just doesnt install.it gives me following error :
I Tried everything.i performed a Clean install {deleted all partitions & installed on a new partition}
I even used ACER just UPGRADE ASSISTANT.The OS doesnt install. i tried freaking 15 times just trying to install that OS but still it just doesn't install.
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Jul 31, 2014
I own a Lenovo Y580 Ideapad that came with Windows 8 preinstalled, so I was never given a license key or CD, and I am trying to use the SSD as my main drive by doing a clean install of Windows 8 there and then copying over any other files I want from my HDD.
I downloaded a Windows 8 iso file and verified the hash so I know it was a clean file. I burned that iso to a flash drive using Rufus, following all of the instructions in this post: UEFI Bootable USB Flash Drive - Create in Windows
When I attempted to boot from the flash drive my computer would hang at the Lenovo start up screen (black screen with Lenovo written on it) and then start flashing on/off every 5 seconds for a minute or two and then hang at the start up screen once more indefinitely. It would not let me F2 to BIOS when I turned it on or F12 to Boot device selection.
So, I formatted the flash drive and then followed this post: Create Bootable USB or DVD with Windows 8 ISO Once again, no dice. Same problem. I tried putting my HDD as the very last boot option, enabling Legacy boot mode, etc etc but still haven't been successful. The iso I used was an x64 Windows 8 (core I believe? Just regular). I am currently downloading the 8.1 iso to see if that will work.
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Feb 23, 2013
I am not able to double click and install chrome/firefox the only way I can install is by right clicking and selecting run as administrator then the browser starts with a message that profile not found.
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Oct 26, 2012
I have just finished downloading the Win8 upgrade of 2.6 GB. There was a munu for me to choose "Intall" or "Install by creating a disc". I have choose "Install by creating a disc" > Next > Save the ISO file at my drive C. The file was a Window Zip file . I want to write this file to my DVD, I copied it from drive C ans paste it to my DVD and click Burn to CD. The system takes about 5 minutes to complete the burning. However, when I want to install Win 8 from this CD, I find that the file still is a Window zip file. I use Winzip to open it, but could not find the "RUN" button.
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Sep 30, 2013
I recently installed Windows 8 Pro x64 on my Dell inspiron 3520. Just a few weeks down the line i noticed i was not able to access the control panel or any of the system properties.
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