Dell :: XPS 2710 - Unable To Get Into BIOS Using F2
Jan 15, 2014
My new XPS 2710. I was going to change the hard drive to an SSD. No problem doing this but when I tried to reboot the screen is stuck on the round Dell logo. I checked the forums and it seems changing to a SSD in windows 8 is problematic and it needs settings changed in the bios. Problem is I can't get into the bios. Using either the wifi keyboard or a wired keyboard I found that by pressing the ctrl key when booting it shows press F12 for boot options in the corner and a blue bar moves across the screen which is a timer but if I hit F2 or F12 the blue bar disappears and the screen just stays on the Dell logo. It's as if it's not reading the F keys or reads them as a normal key and stops the timer.
I've tried ctrl F12 or F2 or any number of combinations but everything just kills the timer and doesn't enter either the boot menu or the bios. I've put back the original drive. I've cleared the bios using the jumper. I've removed the bios battery. I've tried with and without RAM and hard drive but I just cannot get the F2 or F12 or F8 keys to work. Is there another combination key I need to use with the F2 or F12?
Just as a bit more background the sequence of event went like this. Use flash drive to load clone program, Cloned original Dell Drive. Removed 2TB drive and put in samsung EVO SSD. Booted computer to check it would run. Did but found no OS as expected. Rebooted using USB and cloned 2TB onto SSD. Went OK. Booted computer and it went through the Dell logo to a blank screen as if it was going to load Win 8.1. then a small white line appeared near center of screen and it froze. Rebooting just went to Dell Logo. No F2, F12 key would work to give me access to boot menu or BIOS. Trying different key combinations shows that I can get the blue timer and Press F12 screen every time I boot provided I press the Control Key. however no combination of keys with the F2 or on its own will access the BIOS. It just finishes the timer bar and goes to the Dell logo.
I've tried just about everything i know. With and without HD and SSD, Bios clear, CMOS battery out. Ram out. Totally stuck. I'm convinced that if I can reset the bios then I'm good to go again, but I just can't access the darn thing.
Any of you cognoscenti out there have the magic key combination?
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Feb 27, 2013
My Dell XPS One 2710 was delivered with Windows 8 with wrong language. Dell therefore sent me a Windows 8 MUI Recovery Media-DVD, and told me to follow the instructions on this link: [URL] .....
At the first installation attempt I got to a point where a pop up asked for drivers. I didn't know which drivers, and I thought everything was included on the DVD (but even the DVD-ROM wasn't recognized, only "Boot (X:)"). I read a tip in the Dell forum to change the boot setup to legacy. So I did and I got a few steps further to the point where you shall choose the partition(s) under the custom menu. But no partitions were found. Perhaps the reason was the 32 GB mSATA with Intel rapid storage technology.
So I did exactly the following:
1. I downloaded the newest version of the IRST-driver and extracted the files to a USB device.
2. I booted from the recovery DVD (UEFI, safety mode: ON).
3. When it asked for the driver I installed the IRST-driver from the USB device (AHCI, 64 bit, located in the driver-folder - the only words I recognized from the forums... 0:).
4. A total of six partitions were shown: Partition 1 ("ESP", System), partition 2 ("DIAGS", OEM (reserved)), partition 3 (MSR (reserved)), partition 4 ("WINRETOOLS", recovery), partition 5 ("OS", primary), and partition 6 ("PBR Image", recovery).
5. I followed the instructions in the link (above) and deleted all of the partitions.
6. I installed Windows 8 on the new partition, without further complications.
7. I ran Windows Update.
8. I installed the Dell drivers for this service tag, in the order specified by Dell, starting with chipset, card reader, IRST, audio, video, network and everything else, and with a reboot between every single driver installation. The system, including the IRST, seems to work fine so far (no exclamation marks in the Device Manager).
9. I replaced some of the software, including Dell Backup and Recovery.
I started Dell Backup and Recovery and the program initially told me that it couldn't find a recovery partition, and therefore couldn't backup the system. Other programs in the Control Panel, like File History and Storage Spaces, can't find available drives.
The Disk Management tells me the following about my 1 TB HDD:
EFI System Partition 100 MB - Recovery Partition 898 MB - Primary partition (NTFS, boot, page file, crash dump) 930.11 MB - Recovery OEM partiton 300 MB - Recovery OEM partiton NTFS 300 MB
So finally to my questions: Should I have kept one or more of the recovery partitions during the Windows 8 installation? Could this affect Windows' System Restore (I guess not since Windows creates its own recovery partitions)?
And finally: Is Dell Backup and Recovery any useful? I already have the recovery DVD in case I need a factory reset. For backup purposes I will use a cloud service, and maybe a NAS in the future. Do I even need a recovery partition?
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Apr 8, 2014
My computer is so messed up Version 8.1 . I first noticed that I had a problem with Kaspersky. It said my license was unable to verify and to update data base to solve. It wont let me update. In fact it wont even let me uninstall, and secondly I cant download ANYTHING off the internet. My main problem is OFFICE keeps freezing and I need that program it also says there is a problem with my license and I have not been able to fix it it just freezes. So I thought I will download open office, but as I mentioned I cant download anything when I click run nothing happens when I click save it says corrupt or unreadable file. I thought no problem I will just hit F2 (yes I have tried hitting every single key after this and nothing) and enter bios screen and recover from my USB but do you think F2 (or any other key takes takes me there, no. Products like Kaspersky, Office, I have paid for etc say they are unlicensed which they are not. Anything I try to download, anything, like a new virus program will not work. I can't download, I cant even get into Change my PC settings it just freezes when I click this. I have had people try and trouble shoot this, Kaspersky has not gotten back to me and everyone is telling me stuff I cant do. I cant download, I cant access bios, I cant even access Change my PC settings. Ready to hear all the generic "it should" or "you should be able to"
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Nov 13, 2012
My Acer Extensa 5620Z originally came with Vista, then I clean installed Win 7, now upgraded to Win 8. Since the latest upgrade, I am unable to access BIOS or the boot menu. The black and white boot screen used to say to press F12 for boot menu, and something else for Setup, those messages are no longer there. And those key combinations do not work. I've also tried some other combinations I've found in searches - F2, Alt-F10, ctrl F10, alt ctrl F10, F8, del, esc. None work.
Could the upgrade has modified the firmware somehow? Boot screen says Phoenix bios, TrustedCore v1.32 - I think that is the same it has been.
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Dec 26, 2012
After updating the BIOS to A09 Windows 8 won't boot anymore.
The BSOD reports an issue with winload.efi and error code 0XC0000001.
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Jul 10, 2013
I have a windows 8 64 bit lenovo g 580 20157 ...
Unable to access bios or uefi, when I try to access uefi pc just restarts. Ihave disabled quick start up in windows ...
Also when i boot up pc and able to get menu go to bios or boot option just boots into windows ...
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Apr 7, 2014
I have a Dell inspirion 15 laptop running Windows 8.1. A while ago I decided to try Ubuntu out. I installed it alongside Windows 8.1 in dual boot configuration with its own separate hard drive partitions. This means that when I powered on my laptop a GRUB menu (Linux boot manager) would come up allowing me to choose between Windows and Ubuntu. However, Ubuntu was more pain than it was worth so I decided to uninstall it. I did this by deleting the hard drive partitions that Ubuntu was installed on using Windows Disk Management. Now when I power on my laptop the GRUB menu still comes up but there are no options to choose from, only a command line interface. I now have to type Code: exit
which exits GRUB and takes me to my BIOS Boot Manager which looks like this:
Boot mode is set to: UEFI; Secure boot: OFF
UEFI BOOT
ubuntu (ST500LM012 HN-M500MBB)
UEFI Onboard LAN IPv6
UEFI Onboard LAN IPv4
Ubuntu (ST500LM012 HN-M500MBB)
Windows Boot Manager (ST500LM012 HN-M500MBB)
I then have to select Windows Boot Manager to boot into windows.
Why GRUB is still there even though I have deleted the Linux hard drive partitions? Also, why is Ubuntu still listed on the BIOS Boot options? And why is it listed twice?
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Jan 15, 2013
I want to download my bios update (A14) and 'Intel rapid storage' (11.6.0.1030, A02) for my inspiron 5720 but i've this message when i want download it
"Sorry, the requested file could not be downloaded.
Invalid File I.D. The file does not exist."
this is the link here : [URL] .........
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Jul 24, 2014
Yesterday, after many, many problems with my computer, I finally decided to reinstall Windows 8.1 Pro onto my ASUS X200CA netbook. However, after backing up and reinstalling the OS, I found that when I tried to disable "Launch CSM" in my BIOS, all of my boot options would disappear and my laptop would continually boot into my BIOS. When I re-enabled "Launch CSM", the boot options would reappear - however, it had not included the "Option #1 - Windows Boot Manager" that I had seen in my other installation.
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May 14, 2013
I am willing to update ram of my laptop.I have a question after latest bios update i.e A13 can i upgrade my notebook's ram upto 16 GB?
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Apr 14, 2014
So, I got a Inspiron 3537 i5. Nice laptop for it's price. Downloaded all the manuals, made my recovery DVDs. All was well in my world.
First thing I noticed is that there is no info in the manuals for tweaking the BIOS and since it is my first experience with a UEFI bios I was a bit disappointed. Is there a manual available for it?
Next I upgraded ATI Drivers to 13.12. I am an old user who always knew that updates were usually a good thing to do. Got in the same problem as many others with PC screen not waking up from sleep.
Thought I would do a recovery from the disk, but after trying various combinations (Ctl+F11, F8, F12 etc) I couldn't find a way to boot in the Recovery console. I did the recovery from my DVD and the laptop works fine.
How to add in UEFI bios a boot option to the Recovery partition? I undersstand that I have to create a new boot option using "Add boot option" and the two options available are to boot to the 1st (windows EFI) or 2nd (recovery partition), but the path for the recovery efi file to be loaded is unknown (+ you can't have access to the recovery partition to see the contents of it from windows).
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Dec 13, 2013
I have had a friend send me the manual for my Dell xps 8300 desktop because I was unable to download it. I saved it. For me it just says page cannot be viewed. I tried 3 browsers.I am having the same trouble with my Dell Inspiron, N5010, R15.
I get the same error message. I am more concerned about WHY I cannot download when others can.I have looked over the Win firewall for Win 8.1 but can't see any issue.I have a Comcast router set to normal security.
Could my download feature be corrupted?I ran sfc + it is ok and Chkdsk says it does not need running. I have emptied caches etc.I had driver issues recently and a forum tech told me to run Driver Booster. Everything except the inability to download this Inspiron manual has worked much better.
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Jun 9, 2014
have a brand new xps with all the best but I am unable to install Linux rather than windows 8 , it will not allow me to boot from disk unless I disable the safe boot mode and then it starts in a mode with no video drives and will not allow installation
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Nov 8, 2012
Although there are already quite a few drivers for Windows 8, I can't find an updated version fo the touchpad-driver /-software. I don't want to seem impatient, I'd just like to know if DELL is aware of this and if an ipdated version is planned.
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Oct 22, 2013
I've tried for several days after several reboots, etc. I am running a Dell OEM version of Windows 8 on an Optiplex. It just sits at "Downloading" and when I hover over it it says "0% complete". Apparently I can't use the ISO because I need a key which the OEM version does not have. how I can get this thing to update?
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Mar 16, 2013
I have done the partition of HDD of my new Dell inspiron 7520 laptop and now I am not able to create a System Recovery disk nor in USB drive. System keeps on reading the disk or Drive.
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Oct 18, 2013
I've reinstalled Win 8 and now even upgrading to 8.1 didn't change anything.
I have Windows 8 and am trying to see streams broadcast on Justin.tv using any browser besides Chrome. I can view streams on JTV using Chrome when I have it's built-in flash player going but if I try to use the one I downloaded it doesn't work and gives me the same issues as Firefox 25 and IE 10 which are a black screen for the stream and a constant loading circle for chat. After a good bit of googling I found out that to see streams on Justin.tv you have to have 3rd party cookies option enabled in flash. When I try to do this with the online settings manager it won't allow me to check to accept 3rd party cookies. Nothing else I've tried has worked such as downgrading browsers in FF's case and trying the current flash version and the beta one. Older versions of flash outside of IE just tell me I need to upgrade.
I've cleaned the cache so many times. The box is not clickable at all. It lights up when I put my arrow over it but it won't allow it to be checked. Also, when I try to change storage settings those settings don't take either.
I've used the uninstaller that's downloadable off of Adobe's site, restarted my computer and tried downloading the most recent Flash version again. I still can't click on these boxes and the changes for storage don't get saved when trying to do so when using Firefox or IE.
I don't know what to do with IE 10 since I have Win 8 and flash is integrated as it is with Chrome. Funny thing is as I mentioned before the only way I can watch Justin.tv feeds is with Chrome and using it's integrated Flash.
Windows 8.1
IE 10
Firefox 25
Chrome 31.0.1650.26 beta-m
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Jan 11, 2013
Installed Office Professional Plus 2010 on new computer with Windows 8. Can create and open all Office documents except unable to open existing Excel documents. When try to open, I am asked for the activation key. When key is entered, get message that key is not valid. Inserted install disk and re-entered activation key. Did not work.
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Dec 12, 2013
I just built a desktop with a sabertooth x79 motherboard, and am running Windows 8.1 pro 64-bit. When I click the UEFI BIOS Firmware live tile via the change PC settings>update and recovery>recovery>etc. my computer reboots normally to Windows and will not open BIOS. I have tried accessing it using the delete and f2 keys, but this does nothing either.
I am up to date in terms of my BIOS, and am definitely running UEFI and not legacy.
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Jul 9, 2014
I have a new XPS8700. I have been unable to download the Windows 8.1 upgrade from the MS Store. My first problem was a lack of Windows updates, which I did, and now I can see the 8.1 upgrade in the store. I can also download updates to other aps.
My remaining problem is a continual notice every time I hit download that I need to first log into an account with admin access. Best I can tell, this and other forums have shown me how to add Admin capability with the Command prompt. I even created a second account and did the same thing. Within the User Summary screen within control panel, both Users show "administrator". Yet I still cannot get access
I have tried "net user administrator /active:yes" as well as tried same with swapping my name for administrator
The actual "administrator" user cannot do anything within the App Store. That appears to be what is supposed to happen.
I'm another user with the same situation, it did not work, the direct download stated, does not work with this system.
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May 15, 2013
I have a new Dell Vostro 270MT running Windows 8 Pro 64-bit. I'm having a problem in that the Metro Apps (Music, Pictures, etc) are not seeing any files on a second internal HDD.
I have gone into Windows Explorer and explicitly added the file location (e.. E:Music) to the relevant Library (e.g. My Music). When I click on the library, the files appear there and I can open them from within Windows Explorer (by selecting the file and choosing "Open with"). Individual music files will open with any of the installed programs including Music, Media Player or VLC. Similarly picture files are visible in Photo Viewer or Pictures.
But when I return to the Metro/Start screen and select the relevant app (e.g. Music) - no files appear.
If I copy a file across to the main library on C: - then the file will appear in the app. (But I want to keep all my data on a 2nd internal HDD rather than fill up my C: drive).
I have tried:
- Uninstalling and reinstalling the app
- Explicitly setting the folder type to "Music" or "Pictures" or whatever is relevant, as well as keeping it as "General"
- I have added the file to the library by (1) going into the library and adding it to the list of locations to be accessed, as well as (2) going to the E: drive, selecting the folder and adding it to the library
None of the above work.
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Sep 11, 2014
I have been unable to connect two windows 8 laptops (dell and asus) to my home network (and internet). At the same time I have connected 2 xp laptops and 3 kindles with no problems. My security consists of using mac addresses only and all other security is turned off.
The offending laptops will also only show the 5gz and not the 2.4gz in available networks (one laptop is brand new and the other is about 1.5 years old). I have also disabled all security on one of the laptops to see if that was the problem (it was not). When trying to connect I have two basic reactions. The first is that its taking too long (cannot connect) and the other is that there is limited connectivity. In addition to that I am sometimes told that the ip address is not right (malformed, I think).
I got the mac addresses, of the offending laptops, by the standard cmd/ipconfig /all path and choose the wireless wi ip but have also tried the other wireless as well with no better results (just making sure)
I also have an edimax extender plugged in and it works. The laptops also show fewer network connections than my asus 1000ha w/d-link dongle. My own laptop, incidentally, is clicked into the 5gz network connection directly from the router (edimax kinda redundant <g>)
I posted this in windows 8 topics as I think this is probably a windows 8 problem given the ability to connect other machines with no problem.
The router is a netgear wndr3400 and is working just fine for all but the windows 8 machine.
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Nov 2, 2012
unable to find Bluetooth driver in windows 8
DELL inspiron N5010
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Apr 13, 2013
i am using an inspiron 14 with windows 8 single language (US English).
i recently downloaded a chinese music player from www.duomi.com and windows 8 is only displaying part of the chinese wordings in the software correctly, the rest are like alien characters.
image: [URL]...
What should I do?
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Oct 20, 2013
I have a Dell Inspiron 7720 Win 8 x64 PC which includes UEFI (described in Microsoft link below). However, UEFI is accessed on Win 8 from Settings Charm > "Change PC Settings". This requires that you have booted the system already. In case of a main disk crash, you need to boot from another drive, like a thumb drive.
During restart my Dell PC displays "F12 Boot Options" in lower right of screen during restart, but multiple presses of F12 during startup are ignored. Likewise when I try F1 or F2 during startup. So I have no way to specify an alternate boot drive.
I am thinking maybe my PC is defective, but also maybe I'm missing something. What is UEFI? - Microsoft Windows Support
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Sep 30, 2013
I recently installed Windows 8 Pro x64 on my Dell inspiron 3520. Just a few weeks down the line i noticed i was not able to access the control panel or any of the system properties.
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May 31, 2014
My system: dell inspiron 14R 5421
O.S. Windows 8.1
Dell Backup and Recovery 1.7.1.2
All software updated
Dell Backup and Recovery software has not been able to detect or use "the second dvd blank disk" on my computer.
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Feb 18, 2013
I am trying to create recovery discs from "Dell backup and Recovery application" however when i was asked to insert the second DVD,the optical drive keeps rejecting the DVD. The application will not continue to burn the second DVD and appears to be frozen. I tried with different brands/makers of DVD and also -/+ R. Unfortunately .Issue remains. I was able to find this article 593906 Published on 2013-01-21 ( relative link [URL]... ).
Although i have done the updates ,i am still not able to create recovery discs !! Current Issue: after inserting the 3rd Disc application gives the following message "Dbr.exe -No disc found" and stays there and rejects the DVD. I spoke with Dell's Greek Support team. I was told that warranty does not cover sw support even if my unit is less than a week old. Furthermore i was informed that although "Dell backup and recovery" application says DELL is not actually a Dell product thus they can't support it. They suggested my to use windows 7 file recovery instead (which needs at least 8 DVDs !).
(Model : inspiron 15 3521) .
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Feb 24, 2013
I have Latitude 10 tablet that now has Enterprise edition of Windows 8 installed and this has removed the Dell Picks section in the Microsoft app store. Is there any way to get this back? I have an app installed on another device that is Dell exclusive and I cannot find any way to get it installed on the Latitude 10 even though it is a Dell device.
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Apr 25, 2013
windows 8
how can I activate windows 8 on Dell i5 laptop
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Jun 10, 2014
i have a laptop with windows 8 original..how to get the key from bios to use it on another pc ?..
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