Inserting CD Or DVD Occasionally Causes Lock Up / Freeze
Dec 9, 2013
Inserting a CD or DVD (especially a blank rewritable) occasionally causes PC lock up/freeze. No cursor, no nothing; reboot required. No error message. No event error. ASUS P8P67le, I7-2600K
Thrice, in the past two days, a freeze occurred simply while idling. This is a new development. No optical drives in use. To my knowledge, no new software, hardware or drivers have been installed, but for routine Windows Updates.
I have flashed the (old 2011) BIOS with the latest. ASUS does state that later versions incorporated stability improvements for Windows 8. Time will tell.
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Dec 15, 2013
I installed Windows 8.1 this weekend and when I insert a music CD Windows 8.1 freezes. It is not instant, it takes a few minutes before it freezes. There are no blue screens or crashdumps or anything useful. Windows simply stops responding and I have to power cycle my PC. The only entry in the Windows log is a kernel power event complaining about an unexpected shutdown.
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Aug 5, 2013
Recently I've installed a genuine Windows 8 x64 Pro(upgraded from Windows 7 x64 Ult).
It worked fine for around 5-6 weeks, and after that I've installed several features like framenetwork, directx, and a few video games. Then the windows started freezing after around 2-3 minutes, and when I'm restarting the comp it asks for a boot CD(even that that option is disabled in the bios), and I have to totally shut it down in order to turn the comp on again.
I didn't install a motherboard driver(I've got a gigabyte ep43-ds3l and on their website they've got only windows 7 drivers) but the comp works like it's got all the drivers, the only drivers I've installed is the video card driver AMD Radeon HD4870 1GB - the latest version for windows 8. I've tried to use your guide for posting but the windows freezes too fast and it doesn't finish the process (I'm posting from my laptop), maybe I can try it from safe mode or something, I just don't know how to use safe mode on Windows 8.
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Jul 21, 2014
My laptop is a
Sony Vaio - Model: SVE141R11L
Product name: SVE14135CXB
Pre-loaded with Windows 8 x64
Intel(R) Core i5-3230M CPU @ 2.60GHz
6GB RAM w/ 900GB HDD space
Purchased in Navy Exchange last year (around July 2013)
I have dropped it once or twice from at most a 3ft fall inside a padded case. I mostly use my computer for school work, some gaming, extensive video/photo editing, internet browsing. I've installed some debatable programs but have been installed long ago. Most of my programs included Microsoft Office, Adobe suite, Steam, iTunes, uTorrent, McAfee VirusScan Enterprise, Winrar, VLC, etc. But are now gone due to the refresh I had just done last week for prior problems, but still experience problems.
I recently been having issues with my computer where it just won't respond at all. Like today, I had it working for a few hours, but then went out and left my laptop on the lock screen, and came back to it being completely stuck. Completely stuck as in, no keys or clicks would unlock the screen to the login prompt. However, my cursor was fully able to move around the screen, and my caps/num lock buttons work as they display the lights enabling/disabling them. The time when it was stuck was 8:03pm, but the clock was stuck on 7:55. But on the bottom of the front of the laptop, the HDD orange light is not lit up at all, which I believe suggest that the HDD is not reading/properly reading. Oddly enough, when I unplugged the power cord, the HDD light flickered a little then disappeared, still no response - could be related to the PSU I suppose?
Another problem I faced before was the Windows 8.1 update failure, resulting in reverted changes, etc. I also had problems in the first few months of owning this, but found it was the incompatibility of an old antivirus that I guess didn't work too well with Windows 8 causing me to have to do a full wipe before. That was long ago. Moreover, the problems I have been experiencing have been unresponsiveness, from what I believe, are the fast boot Win 8 provides (but I turned that off), issues with Windows 8 not being able to load drivers from sleep mode upon opening the laptop (turned off automatic sleep), and now with the lock screen being stuck. I know my problems aren't detailed, but maybe these problems are linked to a bigger similar problem that people have been facing? My last bet would be to do a full factory restore/ repair, although I don't have a Windows 8 boot CD.
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Feb 24, 2013
Sometimes when I insert a blank DVD into my optical drive, Windows Explorer does not show that the disc is present in the drive. If I then double-click on the icon for the optical drive, Windows Explorer hangs. When it restarts, all I get is a completely blank desktop and a taskbar that has no icons on it. If I try and shut the computer down via Ctrl/Alt/Del and using the shutdown option there, it just stays on the shutting down screen forever and all I can do is hit the reset button. No errors are logged in Event Viewer, so I am having a hard time diagnosing the cause.
This happens maybe 50% of the time when I insert a blank disc. The other 50% of the time it works fine.
I have all the latest drivers/Windows Updates installed. I have tried 2 different burners and it happens with both of them. Do you think this could possibly be motherboard related? I bought a new board a couple of weeks ago and did a completely fresh install of Windows 8 and it's been happening since then.
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May 15, 2013
Upgraded to Windows 8 from XP a couple of months ago.
Everything's fine except on occasion it loads up blank, like it's just been newly installed. It takes longer to boot when this happens (a couple of minutes as opposed to ~10-15 seconds). It still signs into my profile as normal, but then I'm displayed with this Metro Desktop screen:
If I right click> all apps then everything appears to still be there. A restart solves this and it loads normally.
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Jan 24, 2014
I am on a laptop and when I leave my laptop on for an extended period of time, the ping suddenly spikes to 300+ when I'm playing games and whatnot. Internet is completely unusable when it reaches that problem. I'm pretty sure that my laptop is the problem because whenever that happens, I just restart the adapter and it calms down and is perfectly fine again.
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Aug 28, 2014
With MDT 2013, Windows ADK and the Windows 8.1 Update 64 bit (multiple editions) MSDN ISO, how do I create an ISO that allows no more insert the serial number of the Core edition during the its installation?
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Feb 7, 2014
I was planning on playing Minecraft with friends and had to stop after a while because of my computer getting this so-called BSOD. The strange thing is, that it doesn't happen every time or at the exact same time:
It ranges from 45 minutes upwards, but It's not like a guaranteed BSOD.
The minecraft server software is really simple, but I don't really think that it has an impact on the BSOD occurring (Should've been the same files getting shown to me after the crashed than (At least that's what I would expect)).
I used the tool you were referring to in the post and attached the .rar to this post.
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Aug 28, 2012
I've upgraded to Windows 8 RTM this weekend and I'm having this problem: Every time I boot the PC (shutdown or restart), the Num Lock key is off. Since my password uses numbers, and I'm pretty used to type it with Num Lock, I'd like to keep it always on. It was fine on Windows 7. Now, I've searched for it, and there is the "InitialKeyboardIndicators" key on regedit. I have changed values for all of them to "2", and it didn't work. My BIOS say to keep it always on.
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Aug 28, 2014
With MDT 2013, Windows ADK and the Windows 8.1 Update 64 bit (multiple editions) MSDN ISO, how do I create an ISO that allows no more insert the serial number of the Core edition during the its installation?
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Oct 24, 2013
I'm not sure what's exactly the problem but sometimes Windows 8.1 hangs at the Windows logo at boot with Fast Startup enabled on a mSATA SSD with my Lenovo Y570 laptop.
My laptop does not support Secure Boot/GPT or UEFI, so I'm really unsure if that's the problem.
Once I disable Fast Startup the boot process never hangs ever but it makes my bootup time slightly slower.
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Sep 15, 2014
Microsoft Word 2010.What I wish to do is that in my job I sometimes have like 30 or less contacts at one time I need to make shipping labels for for customer surveys. My question is how can I insert these addresses from outlook automatically WHILE SHOWING THE COMPANY NAME. I know there is a address book/insert address feature in word. I can use that just fine however, it lacks the capability to show the company name from outlook at the same time when you insert it.
Using Avery 5160 template.
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Sep 15, 2014
It started yesterday. When I got a Flash disk from my friend the computer displayed blue screen when I inserted it into a USB port. After the reboot the situation reoccured but then without the presence of the USB.
Later it happened when I used my own Flash disk. And yet another time when I wasn't doing anything at all, just browsing the internet with Firefox.
I tried inserting the USB a few times later, but it worked. I've run memtest around 10 times and there were no errors. I also tried IntelBurnTest and it completed successfully.
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Nov 13, 2013
I've had my windows 8 computer for audio production for about 3 months, as has been reasonably stable. However, lately, it just will seize when using Pro Tools 10, and the only solution is to restart. I've looked through the event log, and nothing particularly stands out, apart from the obvious unexpected shutdowns. I solved it previously by system restoring, but Windows being Windows has removed the restore point that I used last time, and so now I'm at a bit of a loss.
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Oct 3, 2013
In Windows 7 if my screen froze up i had no control over mouse or keyboard I pushed control alt and delete was able to go to log in screen,either restart,shutdown or use task manager close a program might be giving me this issue.It seems for me in Windows 8 this does not work anymore,causing me to unplug power on PC which can cause bad sectors to increase on HDD.D How to do this without having to shutdown improperly like i do?
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Jan 4, 2013
I am having a problem where the Windows 8 Metro screen freezes and the tiles do not update or can not activate them with the mouse. Using the shift key and restart I am able to set the computer to safe mode which will then boot and get to the Metro screen. I then go and uninstall the latest program or app that was installed and it will work fine after rebooting in normal mode. The it will happen again a day or so later.
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Jan 22, 2014
I will just be generally using my laptop browsing the internet or using programs such as photoshop and my system will freeze up for about 10 seconds and then will turn to a black screen forcing me to shut the system down via the power button. This happens at least once a day and most commonly occurs when opening photoshop. My laptop is a Packard bell EasyNote TE69KB.
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Aug 26, 2014
I've been constantly having problems with random freezes on Asus N76Vz notebook @ Windows 8.1 x 64 with latest updates. I don't remember updating any drivers or installing any software that could be capable of doing that, so it has begun out of sudden.
Freezes are actually pretty weird. It starts with a partial freeze, i.e. I can still switch between opened programs, I can still open new tabs in Chrome (it won't open any new sites though, just rotating circle icon), winamp will keep playing music etc., actually all programs will freeze only partially, nothing like I've ever seen before. But I can't close any currently opened programs or open new ones, including task manager. Explorer (+Classic shell) will freeze (become completely non-responding) as well, so sooner or later, I will have to force shutdown computer and turn it on again.
Where to look at because there's not a single minidump report. S.M.A.R.T status is telling me that SSD (with latest firmware) and HDD (0 bad sectors) are completely fine (checked with Hard Disk Sentinel). Computer is not infected nor have ever been (Comodo Internet Security for active protection, also scanned with malwarebytes, hitmanpro, TDSSkiller and adw cleaner). I have the latest BIOS and the latest drivers from official ASUS support website.
There are no other problems with Windows, except a lot of times I can't reboot Windows normally - it will stay at reboot screen forever. I've already tried turning off hybrid shutdown.
And another problem unrelated to Windows freezing mentioned above. Sometimes I can't close an application (Winamp and iTunes mostly) and killing in task manager from Processes tab also won't do anything. But if I try to kill it from Details tab, I get "The operation could not be completed. Access is denied." error. I've Googled about that one as well, most solutions were solved by unplugging USB devices, but I don't have any connected at all, so dead end here too. I've also tried with Unlocker and FileAssasin and they can't do anything as well in that case.
Since there are no minidumps, I've collected system, application and administrative events around occurrence of random crash. I'm also posting system summary and hardware report from AIDA64.
Have a look at here: [URL] .....
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Jun 15, 2013
I just completed a brand new build and then installed Windows 8 64 bit on the brand new PC. It installed without problems and boots up ok. But while in windows, The screen will go black for a few moments on occasion, then the no video input message comes up, then after a few moments the screen will come back. Happens randomly. Also, the system will freeze - either for a few moments and then come back, or it will feeeze completely and i have to force power down with power switch. Also, I was online and trying to download and the system was stuttering - I could literally hear the hard drive make a stuttering noise. And my progress bar on screen would pause for split seconds at a time.
I have not yet installed any software, but the Nivida software automaticaly installed when windows was setting up. Here are the specs of my new build:
Asus P8Z77-V Mobo
Intel i5 3570K unlocked CPU
Xigmatek Durin D982 heatsink/fan for CPU
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Dec 31, 2013
Occasionally, and not immediately repeatable, W8.1 will freeze when a USB flash drive or wireless adapter, camera card or DVD is inserted. There is no keyboard input, mouse pointer is on-screen but dead. Reboot needed. No error message. Event Viewer lists "unexpected shutdown." There were incidents of this in W7 as well (same hardware). BIOS setting?
Circa late 2011: I7 2600K, GTX 650, 8Mb RAM, latest BIOS
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Apr 23, 2012
Windows 8 may run well for several days, but occasionally hangs for 30' to minutes. Mouse is usable and some window switching is possible, but during the freeze it's essentially dead. Occurs randomly while in browser, other programs, file manager, etc. Sometimes, but not always, a window reports "not responding." If items are clicked during the unresponsive period, they will all execute when the freeze ends.
After normal operation resumes there's no event viewer ERROR, but there is a warning at the time of the incident for storahci system: "Reset to device, DeviceRaidPort0, was issued." There is no RAID array on this box. In device manager no RAID driver is shown anywhere.
System runs in AHCI mode and Windows 8 drive is a SATA. Under "IDE ATA/ATAPI controllers" there were two entries for Standard SATA AHCI controller. Both indicated that the drivers were current.
I downloaded a Marvel 91xx SATA 6g controller, right-clicked one of the above entries and UPDATED. The Marvel driver appeared under the "storage controllers" category in device manager, and one of the two SATI AHCI controller entries vanished. Clicking to upgrade the other SATA AHCI entry stated that no drivers could be found.
Windows 8 continues to hang. Hardware/software is identical to that used by W7 on an alternate SSD drive that never hangs. Before Windows 8 CPV, W7 was running on the same SATA drive without problems. Virtually all freeze remedies seen in forums have been tried. Similar problems are widely reported. Perhaps the next Windows 8 incarnation will incorporate a fix.
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Apr 19, 2014
Web pages freeze some of the time while loading. I have to use "refresh" in order to get the page to load totally. This freeze problem only occurs while I am on the internet and does not take place when I am running programs other than on the internet. It happens when using either IE or Chrome.
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Mar 15, 2014
Edit: laptop might also chrash while in airplane mode, however making an internet connection is still a surefire way to make it crash.
Seemingly out of nowhere my laptop has been freezing usually minutes after I started it up. I can then restart my laptop and it works for another few minutes and freezes again. While looking at task manager I noticed the disk going up to 100%, however the individual processes did not account for this 100% use.
I tried to increase/decrease my virtual memory but this did not seem to have any effect.
When My computer makes an internet connection for something, a browser or a game, it will skyrocket the disk usage to 100% and freeze. I can start my laptop with all processes and services enabled and when I put it on airport mode nothing will be wrong. however once I enable internet and surf around for about 1 minute my computer will freeze. this happened for multiple browsers and also for multiple games. Also I am currently typing this from my brothers laptop with the same internet connection.
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Mar 29, 2014
I have been having a problem lately with my dell laptop. It suddenly freezes and goes really slow. I think there might be some files corrupted or something. I have run superantispyware, and malwarebytes. Superantispyware only found cookies. I dont have to set back to factory settings. My laptop is a dell inspiron 15. I am still trying to get used to windows 8.1 Here is the info
System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i3-3227U CPU @ 1.90GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 6013 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
Hard Drives: C: Total - 463460 MB, Free - 399321 MB;
Motherboard: Dell Inc., 033MX4
Antivirus: Windows Defender, Disabled
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Jan 4, 2014
When I click to play a video, the system freezes (no mouse or keyboard input). Lasts maybe 30 seconds (while buffering?) then it's back to normal. This behavior started a few days ago, previously had no problems playing videos.
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Jan 21, 2014
I've started recently having issues with my Asus laptop (model x550c). It all began with couple of BSOD, that were referring to hardware error, but as they occurred when I witched WIFI I figured it was driver related, re-installed driver, and they went away.
Fast forward a few days, now computer just randomly (what I can see) freezes, with image and everything left, and nothing happens till I reboot by taking battery out (I can't move mouse, or do anything at all). I've also had issues starting PC up from the Windows 8 hybrid shutdown, with nothing but black screen greeting me leading to same battery reboot.
Memtest seemingly came back okay (although I'll let it turn bit longer once I'm home), drivers seems up to date, no new software been installed recently, antivirus scan came back clean. Nothing seems abnormal with GPU/CPU load or temp. Chkdsk fixed some minor issues after first bsod, but freezes continued.
I am attaching the last minidump file, that seems to be pointing at hal.dll as cause, as well as the SF info. However, I can't save event viewer logs however, as it gives "The specified channel could not be found" error, so I had to manually export all critical and errors events in three separate files you can find in the events archive.
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Feb 17, 2014
The File Dialog Freezes on every app.
For example if I want to save even a notepad file the notepad application is freezing till the Save As dialog loads.
I have an Acer Aspire V3-772G-747a161TMamm notebook with Windows 8.1 PRO
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Feb 20, 2013
Computer: Samsung 530U, NP530U3C-A07SE
So we got this computer brand new with Windows 7. We wanted Windows 8, and performed an clean install of Windows 8, manually formatting the partitions, meaning deleting of every recovery partitions and so on. Windows 8 booted fine, and everything worked fine, installed new drivers through Samsungs own "Windows 8 SW update"-software. Installed new updates through windows update, and everything seemed to work just fine.
But then, suddenly when the PC have been left alone for a while, and I think I can provoke the same issue by hibernate and start up again, the wifi can't connect to the wireless network, which the networks router could be found 1 meter aside. You then get the "network available"-symbol, and we can go on and try to connect to the network. The PC tries to connect for a while, and then it seems to just kill the wlan-card, like it has been disabled, and now the PC freeze. We now have to hard-reboot it, and wait for login, and then clean reboot it, and then again at login everything works fine. To the next time the PC have been left alone.
So the problem look like this; hibernation->wifi connection lost->wifi available->re-connecting to wifi->wlan-card disabled->PC freeze
What we have tried is to uninstall all wifi-drivers, install different drivers, from Samsungs site, windows pre-installed drivers, driver software-drivers and so on. Just to add, we also have this 7 series computer from Samsung, everything works fine.
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Sep 24, 2013
I installed Windows 8 standard package a few weeks ago on a AMD FX-8350/Asus MBO, 16 GB RAM, 128 GB SSD, 2x 1TB Seagate Barracuda configured as one 2 TB drive with Storage Spaces. It initially worked fine. Then when I installed a SSD optimization software from the SSD manufacturer, Samsung. I believe it was called Magician or something like that. It was a problem in that it slowed down my SSD, according to Samsung's own software, and it seemed to be the cause of keyboard freezing and/or major delay. I uninstalled it and the problem went away.
Now it has come back again. It seems to happen almost at random in any application. The mouse works fine, and never freezes, but the keyboard either has a large delay and the first character typed is lost, or it just does not respond at all. Closing the app, like IE10 and opening it again does not resolve it. Often the keyboard is still frozen.
I updated the graphics card driver to the latest from AMD. It is a Radeon HD7770. It seemed to work for a while, but it is back again. I can't think of any significant software I have installed, except perhaps the monitor calibrator, Spyder4Express. However all it should do is create a new monitor ICC profile.
The sad part is I had nearly this exact same problem with another computer years ago, and I cannot remember how I resolved it. I was using McAfee AV and ZoneAlarm, and I may have given both of them the boot. Currently all I am running is the default MS Defender AV. I've reset the Security in IE10 to default.
Can't think of more to do. I have Process Explorer and tried running it. I am not very familiar with this software, but from what I could see the processor is not loaded nor is any significant memory used when it the keyboard is locked. I can't seem to catch it doing anything bad. I checked the batteries on the keyboard as it is wireless and they are good. I have a faint recollection of having a wireless phone system that was conflicting, but since this new computer install I am using the same wireless router, same wireless phone system, and same wireless keyboard. It would seem unlikely out of the blue for them to start conflicting.
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Apr 11, 2014
I've been having some major problems with Windows 8.1 (and 8.1 Update) which never occurred to me in Windows 8.
What essentially happens is that the computer completely freezes up and I know that the disk usage goes to 100% as does the active time but the read speed/write speed and average response time are all 0. During this period, i cannot do anything with the machine, not even take a screenshot (And hence to poor quality of the attached picture which shows the scenario).
I've encountered this problem in all of the situations: Upgrade from Windows 8 to 8.1 via StoreUpgrade from Windows 8 to 8.1 via flash driveClean install of Windows 8.1 on to a formatted partition
I've never had this problem with Windows 7 nor with Windows 8 and I've gone through the process of trying to upgrade to Windows 8.1 more than 8 times (literally) on my laptop. I've updated the drivers from the vendor site.
I also encountered this same problem on my desktop once when I performed a clean install on it but I need a stable configuration on my desktop for now for work.
The following are the steps that I've seen online as solutions to this problem and have tried all of them to no avail:
Disable superfetch and windows search servicesDisable Link State Power Management for PCI expressDisable live tilesDisable page files
The configurations for the laptop are as follows:
HP Pavilion dv6-7040tx
3rd generation Intel Core i7 3610QM8 GB of RAM750 GB SATA harddisk (Currently has three partitions plus the small partition created by windows. This problem existed even when I had a single partition. The reason I re-partitioned was ease of formatting and re-installing the OS alone without clearing my data)NVIDIA GEFORCE GT 630M 2GB graphics card.
I do have all the latest drivers from the HP website and the latest updates from windows update. Also, if I check the resource monitor, at these times, the actual disk usage is indeed at very low rates for the different processes. I've attached a snapshot of that as well (had to use a camera then too). Notice the long gap during with the disk active (blue line) is 100% but the speeds (green area) are 0.
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