PC Sometimes Freezes When Inserting DVD
Feb 24, 2013
Sometimes when I insert a blank DVD into my optical drive, Windows Explorer does not show that the disc is present in the drive. If I then double-click on the icon for the optical drive, Windows Explorer hangs. When it restarts, all I get is a completely blank desktop and a taskbar that has no icons on it. If I try and shut the computer down via Ctrl/Alt/Del and using the shutdown option there, it just stays on the shutting down screen forever and all I can do is hit the reset button. No errors are logged in Event Viewer, so I am having a hard time diagnosing the cause.
This happens maybe 50% of the time when I insert a blank disc. The other 50% of the time it works fine.
I have all the latest drivers/Windows Updates installed. I have tried 2 different burners and it happens with both of them. Do you think this could possibly be motherboard related? I bought a new board a couple of weeks ago and did a completely fresh install of Windows 8 and it's been happening since then.
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Dec 15, 2013
I installed Windows 8.1 this weekend and when I insert a music CD Windows 8.1 freezes. It is not instant, it takes a few minutes before it freezes. There are no blue screens or crashdumps or anything useful. Windows simply stops responding and I have to power cycle my PC. The only entry in the Windows log is a kernel power event complaining about an unexpected shutdown.
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Dec 9, 2013
Inserting a CD or DVD (especially a blank rewritable) occasionally causes PC lock up/freeze. No cursor, no nothing; reboot required. No error message. No event error. ASUS P8P67le, I7-2600K
Thrice, in the past two days, a freeze occurred simply while idling. This is a new development. No optical drives in use. To my knowledge, no new software, hardware or drivers have been installed, but for routine Windows Updates.
I have flashed the (old 2011) BIOS with the latest. ASUS does state that later versions incorporated stability improvements for Windows 8. Time will tell.
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Aug 28, 2014
With MDT 2013, Windows ADK and the Windows 8.1 Update 64 bit (multiple editions) MSDN ISO, how do I create an ISO that allows no more insert the serial number of the Core edition during the its installation?
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Aug 28, 2014
With MDT 2013, Windows ADK and the Windows 8.1 Update 64 bit (multiple editions) MSDN ISO, how do I create an ISO that allows no more insert the serial number of the Core edition during the its installation?
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Sep 15, 2014
Microsoft Word 2010.What I wish to do is that in my job I sometimes have like 30 or less contacts at one time I need to make shipping labels for for customer surveys. My question is how can I insert these addresses from outlook automatically WHILE SHOWING THE COMPANY NAME. I know there is a address book/insert address feature in word. I can use that just fine however, it lacks the capability to show the company name from outlook at the same time when you insert it.
Using Avery 5160 template.
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Sep 15, 2014
It started yesterday. When I got a Flash disk from my friend the computer displayed blue screen when I inserted it into a USB port. After the reboot the situation reoccured but then without the presence of the USB.
Later it happened when I used my own Flash disk. And yet another time when I wasn't doing anything at all, just browsing the internet with Firefox.
I tried inserting the USB a few times later, but it worked. I've run memtest around 10 times and there were no errors. I also tried IntelBurnTest and it completed successfully.
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Oct 31, 2013
Been experiencing random system freezes from time to time. One suggestion was the internal timer and was "fixed" with a simple copy paste line in the Command Prompt in Admin level. Another was a graphics card update, did that. Another talked about the browser (I use Firefox pretty much exclusively) but what was talked about didn't really pertain to me so didn't bother with that. I'm at work right now so can't post the link to the site but I did have another freeze this AM after all the fixes I tried out.
I have 3 external drives, I run an NVIDIA graphics card. It's a pretty good system with an i7 processor and 32 gigs of DDR3 RAM. Computer, when forced reset button is pushed, boots up just fine. No feedback from the system itself about drives or anything else.
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Jan 17, 2014
Lately, I have been experiencing freezes, I presume while browsing with Google Chrome. They happen randomly and when my computer freezes, I can still click on icons, close/open tabs on Chrome and generally move my mouse. The only issue is that my computer won't respond to any action performed. There is no blue screen associate, there are no "Program not responding" issues, just a freeze that lasts around 10-20 seconds.
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Oct 19, 2012
When I am away from the computer for maybe an hour or more and come back, the Start Screen will not operate, I have to keep rebooting my machine. It is getting frustrating. I have changed the settings to NOT allow hibernation of the computer to include the hard disk drive when not in use; however, the Start Screen after non-use does not want to work, freezes. What can I do?
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Jan 26, 2014
So this is a problem I've had with my PC for a long time now, and just never got around to finding a solution. Half the time when I attempt to restart my computer the computer just freezes at the restart screen. So installing software generally results in a crash, I feel as though since my computer simply crashes during half the windows updates that issues are going to begin to stack up.
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May 11, 2014
I really dont know what the problem is but for some reason my desktop will randomly freeze for a few seconds and go back to normal, and freeze as in cant click anything but if I have a program open like steam it works just fine. When I check Event Viewer this is always there
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Apr 21, 2014
Ever since I reinstalled Windows 8.1 64-bit (Accidentally reset RAID 0 settings) I've been getting abnormal freezing on my desktop. Can't click on icons or do anything that's associated with the desktop, but I can still use my task bar and run any program just fine. After a few seconds it unfreezes, and I can use the desktop again like normal - Just happens like every 15 minutes.
I know this isn't a virus because I recently did a clean installation. I even ran Malwarebytes plus a full Kaspersky Virus Scan. Also checked my GPU / CPU Temps and they are at normal ranges. I have latest Beta Drivers (14.4) for AMD as well.
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Jul 1, 2014
I have a dual boot, two hard-drive MSI K9A2-CF based system.
One drive has Windows 7 running with all the updates and is incredibly reliable, never stops for anything.
One drive has Windows 8.1 running and randomly locks up, mouse & keyboard non-functional, desktop and open applications still visible. Only route out is to hit the rest button, on return to operation its as if nothing ever happened, including looking in the System logs.
I suspect the chipset, as its clearly somewhat dated or the GPU driver (as AMD are flaky with their legacy hardware driver support for new OS's).
I am thinking if I uninstall the ATI/AMD driver and replace the GPU with a more recent Nvidia board with known 8.1 drivers then perhaps my problem will go away.
Note there is no hardware change at all between the Win 7 and Win 8 other than the disk that the boot happens from is different. Both hard drives are new and are not reporting any issues at all, on check disk, in SMART, anywhere.
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Jun 13, 2013
I have a Acer 5750g Laptop with i5 core processor and 8gb of Ram
It came with Windows 7 installed and when Windows 8 came out i installed this. I have freezes random without warning. This can be once or even twice a day or even happens after 3 days at a time. So sometimes it goes a long time without a freeze.use
All of my drivers are up to date and i am sure its not a hardware fault. I use Tune Up Utilities, CC Cleaner and Mcafee and all system should be fine and it is not these programs causing a freeze as i got one before installing these!!!
When i get a freeze all i can do is to turn off and reboot!!
If i had been doing some work then this gets lost!
I have tried installing Win 8 on a fresh clean install and tried also upgrade from Win 7 but no matter have freezes on both installs.
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Oct 28, 2012
I upgraded from Win 7 Home Premium to Win 8 Pro 2 days ago. Everything was fine, till it started freezing for no apparent reason. Yesterday it went for a couple of hours without freezing, but today the maximum time without having to restart it has been around 10 minutes. I'm writing this for the third time, because it froze in like 2 mins after restarting it.
It's getting really annoying, since I don't know what causes it. People said it's Chrome's fault, but my laptop froze a few times without Chrome being on. By freezing I mean the Cursor freezes and then disappears and my screen stays the same no matter what I do. Not even the Caps Lock light functions when I press Caps Lock, everything is dead.
I deleted old software that I wasn't using anyway, I updated my Nvidia Geforce 9400M G driver, I uninstalled my antivirus... I tried all the stuff people suggested (the ones that were having similar issues with those Preview versions) and nothing worked.
I knew it would have some issues being so new, but not like this. I literally can't use my laptop cause no matter what I'm doing it's bound to freeze and I have to press Power Button to force shut down and then start everything over again.
That's a photo of my frozen screen when I was trying to write this post for the second time. As I was editing this, my laptop froze again, after 10 minutes of being on. It only had Skype and Task Manager running.
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Nov 4, 2013
My computer freezes when I right click on Defrag from the search menu. When trying to open it, nothing happens. I am able to get to defrag from the control panel.
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Sep 25, 2013
I had this problem before where, when a pet rabbit (I admit that was a bad decision) would walk or sit on the computer or keyboard, not for a long time, and as the result the mousepad/cursor would stop working. Even a plugged in mouse wouldn't work. I had it repaired and the person who fixed it said it was a setting. Problem is, same rabbit same problem, and now my cursor does it again. I can turn it on and it will move and click, same with my guest account, but then after a while it'll freeze and not do a thing. Where's the setting?
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Dec 1, 2012
When I right click the Recycle Bin and click Empty Recycle Bin, the desktop freezes: the desktop become unclickable; if I click anywhere on the desktop, it just gives me a "ding" sound.
Everything else works fine, like icons on the dock is clickable, I can go to start and open an app etc.
The way I can empty the recycle bin is open the recycle bin and empty it within the folder.
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Mar 26, 2013
So, i have an old microsoft mn510 wifi adapter, which i use to connect to the internet. I tried to use it on win xp/7/8, all are 32 bit versions. Driver for that wifi adapter officially supports only xp, but it works with all win versions. Problem is, when i use internet, my pc sometimes just freezes, and i have to reset it. There is no errors in event viewer, no bsod, that would give me more info what is wrong. So, could the freezes be caused by that wifi adapter?
All the times when freezes happened, both hdd and internet had a job, as i was downloading some files, but i have no errors, that would prove, that my hdd or wifi is bad. And i had no freezes with wifi adapter disconnected and without internet, so im guessing its wifi adapters fault.
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Jun 15, 2013
Just installed Windows 8 Pro and bought the Media Center add on. I run an i7-3770k, 16Gb ram, GTX 780 3Gb video card and have 2 25" monitors. Now when I play a game on display 1 and have Media Center running Live TV on display 2, Media Center stutters, freezes. As soon as I close the game on display 1, Media Center runs fine.
Now I did this all the time under Windows 7 and had NO ISSUES AT ALL running a game on one screen and MC running live TV on the other. Same driver, 320.11
Any reason MC acts this way under Windows 8?
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Oct 10, 2013
I have a customer with a pc that has an abundance of viruses, and to remove them, I boot into a program located on a flash drive.
However, when I boot into the flash drive on this pc, it loads the program, and then freezes. Nothing moves, no key pressing will make a difference.
I've ran SFC and CHKDSK, which had located some corrupted files, but failed to fix the issue.
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Oct 5, 2013
I recently installed windows 8.1 pro x64 on my laptop which is acer 5755g.but i've a very strange problem with that. When I want to go afk before leaving laptop i press windows + l key and go to lock screen everything is ok now but when I'm coming back in few hours laptop is freezes and must shut it down from power button.
I tried:
installed windows again
updated all of drivers
using coolpad
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Jan 1, 2014
I recently upgraded both my motherboard to an Asus M5a99FX PRO R2.0 and my CPU to an AMD FX 8350 and I've been experiencing some complete freezes playing games like Battlefield 4, Shadow Warrior and Skyrim. In my old build (with a Gigabyte 880GM-USB3L and a Phenom II x4 955BE) the same games would perform okay and I never really experienced any crashes or freezes.
The problem now is that at what are apparently random intervals no longer than 15 minutes during gaming my cpmputer will completely freeze, audio stops, I cannot open the task manager and I even tried toggling Caps Lock and the LED on my keyboard wouldn't toggle. I would leave it stuck there for a couple of minute but nothing would happen, forcing me to hard reset the system.
I can use the computer for regular browsing and video streaming (I think I can alsop play some older games without freezing) without freezes too, which is kind of odd.
My PC specs would be:
OS: Windows 8.1 Pro 64-bitMobo: Asus M5A99FX PRO R2.0CPU: AMD FX-8350 (not overclocked)GPU: Nvidia GTX 660Ti GC 3GB (not overclocked either)Memory: 2 modules of some 4GB Kingston KVR1333D3N9/4G
PSU: Thermaltake TR2 RX 650W
HDD: Seagate ST2000DM001 (2TB)
So far what I've done to try to find a solution to the freezing is rolling back video drivers, then installing the most recent ones again, upgrading to the most recent version of the BIOS for my mobo and my chipset drivers, I've checked the connections on the mobo to make sure everything is installed fine, I've reseated the RAM and the GPU, I've run 2 cycles of memtest86+ to find no errors, I've also run Furmark's GPU burner and CPU burner (both for about 20 minutes) and I haven't crashed on them. My temperatures also don't get too excessive (CPU does't go over 43C and my GPU doesn't go over 64C). I also removed the Realtek Audio drivers and the freezing persisted.
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Jan 18, 2013
I have Adobe Reader loaded on my Windows 8 system. If I have a PDF file saved to my local drives I can open it no problem. When I'm in Internet Explorer and click a PDF link, it starts to load then freezes. I have to use the Task Manager to end the process. I've tried both versions 10 and 11 of Adobe Reader but both freeze up.
This is a new HP Desktop PC Intel i7 3820 Processor, running Windows 8
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May 21, 2014
In the past week I've suddenly started having a lot of problems with my Gigabyte P35K-CF2 laptop (purchased in Dec 2013, OS Windows 8.1 64-bit). At any given time regardless of what I'm doing with it, the computer will freeze for a couple of minutes max. The mouse cursor still moves but I can't click anything and the keyboard won't respond.
In addition, during startup the computer may get stuck in a loop of errors and reboots (the errors include INACCESSIBLE_BOOT_DEVICE and IRQL_NOT_LESS_OR_EQUAL, sometimes with iaStor.sys). The startup time has also increased significantly from when the device was new, from sub 10sec to around half a minute.
The laptop has always been in AHCI SATA mode before all this started. After the freezes got more frequent and I manage to boot to Windows like once in every ten tries, I figured I should try to reset the Windows installation. After firing up the laptop I went to the recovery menu where you can refresh, reset and so on. I tried to initiate the reset feature a number of times but every time it complained that the recovery partition is missing. After that I somehow managed to boot Windows and went to create a recovery drive with the utility found in Windows. It managed to copy the laptop's recovery partition into a spare external USB hard drive I had. Then I restarted, changed the boot location in BIOS from the SSD to the external hard drive and tried to initiate the reset function from there, and somehow it started the process and Windows was reset correctly. However, the same freezing and error/boot loops persisted and kept getting worse, so I tried resetting the Windows installation from the system's own recovery partition with IDE SATA mode selected and somehow that worked but then I got into the situation where I am now - after downloading the 8.1 update Windows won't boot at all.
I've always installed updates via Windows Update and Gigabyte's Smart Update, and have never deleted anything from the boot SSD's Windows folder. The recovery partition seems to be there but with AHCI selected the reset feature won't recognize it. Actually, I don't know if resetting the system will even fix my original problem (the freezes and boot loops). I don't have any other Windows installation media.
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Jan 8, 2014
I moved from Windows 7 32bit to Windows 8.1 Enterprise 64bit installation was clean got my OS validated PC was working fine for 1 day and then I got this issue which freezes my PC for longtime repeatedly.All I have installed in it was Steam DOTA 2 game and some media softwares like VLC,Chrome,Firefox nothing more .I checked upon my event viewer found this Index Search error frequently on startup and also ESNET issue .
I tried to update my gigabyte mother board drivers but didn't get new one .So moved on to use this Intel Online Scanner then I get this BSOD from System requirements Labs had to leave that thing . How do I move forward ?
All the other option I have is to reformat my PC and degrade from 8.1 Enterprise to 8.1, 8.1 Pro or Win 7 Ultimate 64bit mostly .
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Mar 27, 2013
For the last 2 weeks my Windows 8 machine freezes for a few seconds. It happened once while typing this out. Note: It is not a hardware related issue as I have installed Windows 8 Build 9364.
Sound continues to play fine during the freeze
Here is a link to my hijackthis report: Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 19:56:48, on 27/03/2013 - Pastebin.com
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Jul 23, 2013
I have had this problem with my hp Envy 6 ever since I got it. I installed windows 8 on it however when ever i would right click anywhere in my computer (the view/refresh menu would come however the new/view/sort one would not come) it no matter if it be with the trackpad or a mouse the blue circle would start spinning forever and i would be forced to close the folder i currently have:
Core i-5 1.7 Ghz
4.00 Gb RAM
64 bit Windows 8
(I am not all that sure whether or not i have windows 8 or 8.1 so i can't really say)
I have provided a recording that i have provided in the attachement below:
Something wrong.zip
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Mar 25, 2014
Every now and again when I click an executable or anything at all, Windows 8.1 will freeze for a few seconds.
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Mar 9, 2014
I have an Acer V5-122P-0681 that I got in July. Worked beautifully for a few months. But now it gives me script errors(especially if I am on Google) and will freeze, then flash my desktop background. I have 416GB free of 453 Gb. All updates are current...I have Avast installed and it has not found any virus.
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