PDFs Won't Load - Freezes In Explorer

Jan 18, 2013

I have Adobe Reader loaded on my Windows 8 system. If I have a PDF file saved to my local drives I can open it no problem. When I'm in Internet Explorer and click a PDF link, it starts to load then freezes. I have to use the Task Manager to end the process. I've tried both versions 10 and 11 of Adobe Reader but both freeze up.

This is a new HP Desktop PC Intel i7 3820 Processor, running Windows 8

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For some time now, I cannot load pdf files, even though I have installed and updated Adobe files. This problem started (perhaps) when I installed something called PDF Viewer, some months ago. I have deleted that but still I can't get pdfs to load.

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I have Adobe Reader 11.06 installed. I can open a single pdf perfectly well from Explorer, but when I double click on a second pdf to open it, nothing happens (it doesn't open). This only happens when I already have one instance of Adobe Reader open - opening the first pdf works just fine. And if I close the first one, I can open the other file (I just can't open them simultaneously). Opening a second file from Adobe Reader's open file dialogue also works fine.

After some investigation, it seems that when I open multiple PDFs on my SSD (which Windows is installed to), it works perfectly. It only runs into issues when opening PDFs located on another hard drive, which is an issue for me because my Dropbox folder is hosted on a separate hard drive.

All you have to do is disable security measures in Adobe Reader XI (Edit -> Preferences -> Security (Enhanced) -> Sandbox Protection -> Enable Protected Mode at startup -> turn off).

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Feb 2, 2014

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The files run fine from within the programmes.

An Office window comes up and tells me that the product required is not loaded on this machine. Graphics are attached.

It has a button beside the label saying "I already purchased Office 2010". I click on this button and it asks me to run the installation programme. The following message comes up, "You cannot install the 32 bit version of Office 2010 because you have The 64 bit version installed......"

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I am currently running Windows 8.1 (Pro), also I am up-to-date with Windows Updates. Sometimes, when I open File Explorer (a.k.a. Windows Explorer), like "This PC". It says "This folder is empty", it then starts some-kind of searching, also icons on the left are animated like "searching". There is another one, it also takes time to sort files/folders orders, for example when I am in C:New Folder and there are 5 folders and 5 files inside, none big sized at all. When I click on "Name" it then takes time to reorder the view.

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X230 Laptop, 8GB RAM, Intel Graphics 4000 series, SS180GB SSD. Problem occurs with laptop in the Ultra Base Series 3 dock or out of it. - VGA or DisplayPort. Laptop came with Windows 7, was upgraded to Windows 8 and then Windows 8.1 and then the 8.1 update. Problem started when Windows 8.1 was initially installed.

When connected to an external Monitor (HP ZR2240W or a Dell 2412Mb) with either display port or VGA (VGA on Dell only), Windows Explorer will stop working, open programs will show not responding. Mouse still functional, and if cursor is placed in the "taskbar" area, you will get a blue spinning circle. A double click of the mouse in that area will generally cause a relaunch of Windows Explorer (screen area goes blue, then repopulates with the icons) and things will work fine for a number of program launchs or switching between programs, then the problem will occur again. This will happen up to 20+ times per day.

Laptop has the latest BIOS installed from Lenovo, Intel Graphics Driver 10.18.10.3621. Have tried three different keyboard and mouse options (Microsoft wireless keyboard and mouse, Logitech wireless keyboard and mouse, and a hard wired keyboard and mouse) and problem follows each. Friday I reloaded Windows 8.1 with the most recent updates and problem continues.

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