Windows Explorer Freezes Requiring Relaunch - Lenovo X230
Jun 9, 2014
X230 Laptop, 8GB RAM, Intel Graphics 4000 series, SS180GB SSD. Problem occurs with laptop in the Ultra Base Series 3 dock or out of it. - VGA or DisplayPort. Laptop came with Windows 7, was upgraded to Windows 8 and then Windows 8.1 and then the 8.1 update. Problem started when Windows 8.1 was initially installed.
When connected to an external Monitor (HP ZR2240W or a Dell 2412Mb) with either display port or VGA (VGA on Dell only), Windows Explorer will stop working, open programs will show not responding. Mouse still functional, and if cursor is placed in the "taskbar" area, you will get a blue spinning circle. A double click of the mouse in that area will generally cause a relaunch of Windows Explorer (screen area goes blue, then repopulates with the icons) and things will work fine for a number of program launchs or switching between programs, then the problem will occur again. This will happen up to 20+ times per day.
Laptop has the latest BIOS installed from Lenovo, Intel Graphics Driver 10.18.10.3621. Have tried three different keyboard and mouse options (Microsoft wireless keyboard and mouse, Logitech wireless keyboard and mouse, and a hard wired keyboard and mouse) and problem follows each. Friday I reloaded Windows 8.1 with the most recent updates and problem continues.
Additional information - 65Watt Lenovo Power Supply. Laptop when not connected to external monitor (using just laptop screen) does not exhibit same problem
I feel that it might be a graphics adapter (Intel 4000) problem. Only solution there is a motherboard replacement.
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Nov 17, 2013
at some point when playing audio, sound will cut out. The levels will still be moving on the mixer, but no sound will come through the speakers or sound jack. It seems that soon after I've closed all sound-producing applications, sound returns. I am 50-75% sure that this is strictly a sound jack issue, as I don't remember being able to reproduce the issue without the sound jack being active when the audio drops out. Frequently, bumping my headphones' cord seems to cause the problem, but other times, the problem seems to happen on a click, a loud sound, or seemingly nothing at all.
Origin: Appeared mid-October, around the same time I had upgraded to the newest drivers (where the old ones were from earlier than May 2013). All were downloaded through the Lenovo website and/or Lenovo's System Update utility, with the exception of the Intel graphics drivers, which were downloaded through the Intel website. At this point, I was running Windows 8, not Windows 8.1. I installed Windows 8.1 recently, and the problem remains.
What I've tried: disabling drivers, reinstalling drivers, disabling sound effects, disabling audio application overrides...
What I haven't tried: rolling back drivers (being honest, I have a bit of trouble believing that this is strictly a driver issue at this point.)
It's probably worth mentioning the possibility of liquid damage, as a beverage was spilled onto the lower right side of the laptop, near to the headphone jack about a week or two before I first noticed the problem. However, the fact that this problem can most (all?) of the time be fixed by closing all applications and fiddling with the mixer within seconds leads me to doubt that this is a hardware issue...
Machine specifications: Lenovo x230 currently running Windows 8.1.
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Feb 2, 2013
whenever I right click on the desktop to sort my icons windows 8 freezes and its explorer starts. I've installed my graphics card driver and it still won't like me get the right click menu is there any way to fix this?
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Jan 18, 2013
I have Adobe Reader loaded on my Windows 8 system. If I have a PDF file saved to my local drives I can open it no problem. When I'm in Internet Explorer and click a PDF link, it starts to load then freezes. I have to use the Task Manager to end the process. I've tried both versions 10 and 11 of Adobe Reader but both freeze up.
This is a new HP Desktop PC Intel i7 3820 Processor, running Windows 8
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Nov 1, 2013
When trying to save a document (could be from OpenOffice or LibreOffice or even a PDF), the Save As dialog opens and then immediately freezes. There is no way to escape--I have to "X" out of it and the document app crashes.
No new software has been installed since creating the new user account. We use Norton 360 and also Malware Bytes for protection.
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Apr 18, 2014
I already ran my norton antivirus, the spybot search and destroy software looking for malware but there was no thread. also i deleted some programs that i thought could be adding right click capabilities to my right click menu(as even if i right click on a folder,it freezes) but it still the same.
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Jan 21, 2014
I've started recently having issues with my Asus laptop (model x550c). It all began with couple of BSOD, that were referring to hardware error, but as they occurred when I witched WIFI I figured it was driver related, re-installed driver, and they went away.
Fast forward a few days, now computer just randomly (what I can see) freezes, with image and everything left, and nothing happens till I reboot by taking battery out (I can't move mouse, or do anything at all). I've also had issues starting PC up from the Windows 8 hybrid shutdown, with nothing but black screen greeting me leading to same battery reboot.
Memtest seemingly came back okay (although I'll let it turn bit longer once I'm home), drivers seems up to date, no new software been installed recently, antivirus scan came back clean. Nothing seems abnormal with GPU/CPU load or temp. Chkdsk fixed some minor issues after first bsod, but freezes continued.
I am attaching the last minidump file, that seems to be pointing at hal.dll as cause, as well as the SF info. However, I can't save event viewer logs however, as it gives "The specified channel could not be found" error, so I had to manually export all critical and errors events in three separate files you can find in the events archive.
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Jan 1, 2014
After I restored to default settings in the bios , I get into this problem of bitlocker requiring the key to start. I tried to suspend bit locker but bit locker management is not available . OS is win 8.1 , product is Dell Venue Pro 11 Tablet.
When I tried to use elevated command to disable bitlocker , the system does not recognize "protectors" in the command line.
What am I to do? I am sick of entering the very long Key , each time I bootup ...
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Feb 14, 2014
I am thinking of replacing my HDD with an SSD in my laptop. My HDD currently makes a clicking noise at random times and I think it might be dying, so I want to be proactive. I plan on buying an SSD and cloning my HDD to it. I have many programs that require a license/key to use (mainly concerned with ArcGIS). After I make the switch, will my subscriptions still be active and ready to use? Other programs I was thinking of were Microsoft Office and antivirus.
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Mar 8, 2014
I have an Asus laptop that has recently been migrated from Windows 8.0 to Windows 8.1. I had few issues with Windows 8, after I got used to how it functions. Now, it usually takes 8-10 boot tries to make it through all the freezing issues before I get a successful boot. It rarely stops at the same place in the boot cycle. I have tried to use the Windows troubleshooter, selecting the restart issues, but it did not find any issues needing to be resolved. I have updated the drivers using driverscan, and it did update 31 drivers, but did not effect any changes to the freezing/lockups. I have configured the PC to create a complete dump upon lockups, but have not restarted the PC after the change since it takes so many tries to get to a workable configuration. I am attaching the SFdebug file as an attachment to this post.
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Aug 15, 2013
I have a HP Pavilion A6 VISION AMD with Win 8 Home. It will look at and access all the files on that other 2 XP machines but is being stingy. When the XP's try to go to the Windows 8 machine it want's a password. I have tried my logon password. I have used a password generated by Windows' 8 itself. Nothing works. I'd rather not have the password needed at all. Never did before I did this factory recovery. File Sharing is on.
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Sep 15, 2014
I went back through the last few pages but didn't see something similar. Using 8.1.
Just had to setup a new network. Switched it to private and wanting to require password requirements for log on. However, when I turned on my IPod to test it out, my IPod connected without me getting a password prompt.
I'm know I'm missing something, just not where. Checked both the PC settings screen, as well as the Network Screen under the Control Panel.
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Jul 15, 2014
I have bought lenovo g50-70 just 20days back, it came with inbuilt windows 8.1, they did not give any recoverable disks with it rather they said to take back up of the OS into a usb stick but I forgot to take the backup and tried to partition the hard disk using EASEUS Partition manager then I got this error "0XC0000225"
I'm unable to boot the windows.
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Apr 7, 2014
I recently bought Lenovo B590 laptop, installed Windows 8.1 Pro on it, downloaded/installed latest drivers from Lenovo from my laptop. I see a quite a lot blue screen errors. Most likely these started to appear after I installed and played "return to ravenhearst" game. But even I have uninstalled the game I still get the errors.
NTFS_FILE_SYSTEM
SYSTEM_SERVICE_EXCEPTION
IRQL_NOT_LESS_OR_EQUAL
I downloaded test tools (memory, vide, motherboard, pci express) from Lenovo websites but they could not locate any problem (I ran these tests only once for a single pass).
I also executed "sfc /verifyonly" command and it found no problem.
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Nov 9, 2012
I just bought a new Lenovo G580 that came with Windows 8 on it and I can't get into the BIOS settings in order to change the boot order....
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Mar 17, 2014
Lenovo Y580 with a blu-ray reader/dvd burner. Running Windows 8.1. Read DVD's fine just doesn't want to burn them. I can't add data to a dvd, backup a movie, format a dvd. When trying to format a dvd I get the error, after the drive runs for awhile, "Cannot complete format".
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Sep 15, 2014
my problem is that this new pc , that i got for 2 days , y50-70 , boots so slowly. It is literally 65 seconds. Cant i enable somewhere some fast boot setting ?
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Oct 7, 2014
I just purchased a Lenovo Laptop recently (specifically lenovo Z50-70). From the second day since I switched on the laptop, I began to get an error as follows:
"Your computer ran into an error and needs to restart. We are collecting some info, and then we'll restart for you"
I have done only 2 major changes to the laptop. Firstly, I updated windows 8.1. Secondly, I moved some space from local disk C to D. Why is this error caused.
1. Is the error caused due to windows 8 (or) some driver files?
2. Is it because of some deleted windows files? (Although I have not deleted anything!!)
3. Can a simple re-installation of windows 8.1 solve this issue?
4. Is it because of some hardware issue?
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Mar 21, 2014
I have a Lenovo U310 Touch that came from the store with Windows 8.1 on it. I need to install Hyper-V and that requires 8.1 Pro.
I have a product key from my MSDN subscription for 8.1 Pro and attempted to use the "Add Features" program from the system screen to upgrade. It takes the code, validates it as ok, goes through some downloading and other stuff then reboots the system. When it comes back up after the reboot it states "Couldn't add features" along with a contact Microsoft Support link.
I looked around and can't find a log file or any error codes.
I've done this on 2 desktop machines to enable Hyper-V with no issues but for some reason this doesn't work on this "Ultrabook".
I've tried this on a hard network connection and on a wireless connection to see if anything changed. Still broke both ways.
The machine does have 2 drives in it, one 20GB SSD for recovery and recovery drivers and the primary drive. I've read where there may be files mapped on that drive that are causing problems, but have no clue how to actually find these and move them.
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Nov 5, 2013
After updating to Windows 8.1, my PC is unable to restart with the following message displayed:
1) Preparing automatic repair
2) Diagnosing your PC
3) Your PC did not start correctly
Here I am given 2 options:
a) Restart
b) Advanced Options.
Option (a) will keep me in the same loop. I have tried most of the options in (b) but nothing works out. The only extra clue I got is when I go to Startup Settings and select option 9)" Disable automatic restart after failure" from which an additional message was displayed:
error: INACCESSIBLE_BOOT_DEVICE
I did not make any backup beforehand and now I'm hoping to restore to my previous setting without losing any files/data. Or it would be even better I could solve the problem without any restoration.
I cannot access to the Windows start-up anymore, not even in Safe Mode.
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Oct 31, 2013
Been experiencing random system freezes from time to time. One suggestion was the internal timer and was "fixed" with a simple copy paste line in the Command Prompt in Admin level. Another was a graphics card update, did that. Another talked about the browser (I use Firefox pretty much exclusively) but what was talked about didn't really pertain to me so didn't bother with that. I'm at work right now so can't post the link to the site but I did have another freeze this AM after all the fixes I tried out.
I have 3 external drives, I run an NVIDIA graphics card. It's a pretty good system with an i7 processor and 32 gigs of DDR3 RAM. Computer, when forced reset button is pushed, boots up just fine. No feedback from the system itself about drives or anything else.
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Jul 15, 2014
My friend put his Lenovo desktop to sleep, and when he woke it up, it was at one of the initial setup screens that you see when you first turn on a new computer, or first install Windows 8 - the screen that asks you to accept the Express Settings or to customize the setup.
We could not get out of it, and restarting the computer brought it right back there. So I accepted the Express Settings, then it asked me to enter the Microsoft account info, or to create one. He had a local account only, so I kept denying that screen and finally somehow I ended up at a screen that said something like "use my existing account" although it showed no indication that there was any account.
It then said it was installing my Apps (there are no Metro Apps in use on this computer, other than what comes with Win 8). This took about 3 or 4 minutes, then it did some more setup, and when it was done it was (surprisingly) back at his desktop screen, with all his files and desktop icons just like they were before.
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Jun 9, 2014
I bought a lenovo y410p with windows 8 preinstalled. I upgraded it to windows 8.1 using a generic key. Now if I look into my windows 8 key it will show me the generic key I used (using Belarc Advisor).
If I activate it online, the Error code: 0x8007007B comes out...
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Jan 15, 2013
Just got the Lenovo ideatab lynx in the mail today. Used it for like 2 hours.
Only things I did: install chrome, uninstalled nortan (borderline spyware antivirus in my opinion).
It restarted without telling my anything to configure updates (said do not shut off, preparing to configure blah blah blah) Then I plugged in my galaxy s3 to use usb, its started installing the drivers then shut down again.
Now it is constantly shutting down as soon as it gets up. No peripherals are plugged in, it is connected to power.
I don't have a keyboard to run usb for safe mode. And I'm pretty good with computers.
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Jul 9, 2014
This problem has just started several weeks. I use internet by my router WiFi connected to my PC it just keep disconnecting from the WiFi after i always reboot my PC then i can connect again but today i tried to restarting my computer and try to reconnect but i cannot find the WiFi network, i don't know why.
Now i am using WiFi USB, but its very slow and i also tried to disconnect it and if the WiFi network will stay or not, unfortunately directly after disconnect the USB, the WiFi disappear.
My PC is Lenovo Windows 8 ...
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Jul 27, 2014
i installed windows 8.1 using pendrive after shuting down that laptop is not starting. During boot it is not showing anything.Nothing is happening even after i press f2 or f10 or f12.my laptop is lenovo g570
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May 29, 2014
I'm about a year into windows 8, which came pre installed on a Lenovo C440, 64 bit, 1 terrabite HD partitioned into C,467 GB,E,storage 437 GB. I updated to 8.1 a few weeks ago and aside from the 'feeling' that everything is running a bit slow all else seems fine except: ever since I got 8 I've been losing space on C drive,about a GB or 2 a week somewhere I got hint to go to System, delete all restore points and then create a new restore point.
I'd do this whenever I'd be down 4/5 gigs and get all the lost space back. Since I went to 8.1 I'm losing a gig or more a day, and it doesn't come back after the delete restore process. I use CC cleaner daily and remove everything but cookies ( way too much trouble to have to log in again at every site I go to).
I don't hibernate, just sleep
I auto defrag once a week
I have Trend Micro do a full scan nightly
I still have plenty of space but I've lost about 9 GB in 3 weeks of 8.1
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Nov 20, 2013
Getting the crashes of POWER_DRIVER_STATE_FAILURE every time I try to restart or after shut down. There is information about my system. (attached)
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Mar 8, 2013
I'm having trouble keeping my lenovo laptop (running windows 8) connected to the internet. I have been able to connect successfully to multiple wireless networks and access the internet until I tried to connect to the new network.
Initially everything is OK - I can connect to the network and access the internet. However after a short period of time (anywhere from a few seconds to 20 minutes) the network connection will change to limited, without internet access. If I simply disconnect and reconnect to the network the internet will immediately be working again (at least for a few seconds/minutes).
Alternatively, if I run the troubleshooter, I always get the message that the default gateway is not available, which has been fixed by resetting the wi-fi adapter.
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Feb 17, 2014
I have a Lenovo Z585 and it seems to be stuck in the early stage of boot up. When powered up the Cap sensor buttons flash every second and the caps lock indicator flashes every other second. The problems seemed to occur after windows 8.1 automatic update. I have tried battery and power lead out, pressing power power on for 30 sec but it did not work.
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Oct 12, 2013
I have high usage on my laptop lenovo g580 using windows 8. check task manager and I see cpu memory and disk fluctuating up and down to 3% can go up to 100 at times. When I open google chrome. Watch video or play games. I hear my fan turn on and i think my hard drive and i check task manager and i see the problem happening. I did a virus scan and searched everywhere online. I couldn't seem to find a solution. When I am not using the pc its a stable 3 percent but my memory is at 37 which i barely have anything installed but 1 game and a google chrome.
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