Audio :: Lenovo X230 / Windows 8 And 8.1 - Sound Cutting Out?
Nov 17, 2013
at some point when playing audio, sound will cut out. The levels will still be moving on the mixer, but no sound will come through the speakers or sound jack. It seems that soon after I've closed all sound-producing applications, sound returns. I am 50-75% sure that this is strictly a sound jack issue, as I don't remember being able to reproduce the issue without the sound jack being active when the audio drops out. Frequently, bumping my headphones' cord seems to cause the problem, but other times, the problem seems to happen on a click, a loud sound, or seemingly nothing at all.
Origin: Appeared mid-October, around the same time I had upgraded to the newest drivers (where the old ones were from earlier than May 2013). All were downloaded through the Lenovo website and/or Lenovo's System Update utility, with the exception of the Intel graphics drivers, which were downloaded through the Intel website. At this point, I was running Windows 8, not Windows 8.1. I installed Windows 8.1 recently, and the problem remains.
What I've tried: disabling drivers, reinstalling drivers, disabling sound effects, disabling audio application overrides...
What I haven't tried: rolling back drivers (being honest, I have a bit of trouble believing that this is strictly a driver issue at this point.)
It's probably worth mentioning the possibility of liquid damage, as a beverage was spilled onto the lower right side of the laptop, near to the headphone jack about a week or two before I first noticed the problem. However, the fact that this problem can most (all?) of the time be fixed by closing all applications and fiddling with the mixer within seconds leads me to doubt that this is a hardware issue...
Machine specifications: Lenovo x230 currently running Windows 8.1.
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Aug 9, 2014
Had windows 7, sound worked for quite awhile with my toshiba laptop. Installed the realtek driver and about 2-3 months later the sound stopped working. When plugged into TV w headphone jack it works (at least the last time I did this). I unplugged and the sound worked again for about 2 days and then mid-song cut out and have not worked since. Have checked on the sound card etc and all is working fine.
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Jun 9, 2014
X230 Laptop, 8GB RAM, Intel Graphics 4000 series, SS180GB SSD. Problem occurs with laptop in the Ultra Base Series 3 dock or out of it. - VGA or DisplayPort. Laptop came with Windows 7, was upgraded to Windows 8 and then Windows 8.1 and then the 8.1 update. Problem started when Windows 8.1 was initially installed.
When connected to an external Monitor (HP ZR2240W or a Dell 2412Mb) with either display port or VGA (VGA on Dell only), Windows Explorer will stop working, open programs will show not responding. Mouse still functional, and if cursor is placed in the "taskbar" area, you will get a blue spinning circle. A double click of the mouse in that area will generally cause a relaunch of Windows Explorer (screen area goes blue, then repopulates with the icons) and things will work fine for a number of program launchs or switching between programs, then the problem will occur again. This will happen up to 20+ times per day.
Laptop has the latest BIOS installed from Lenovo, Intel Graphics Driver 10.18.10.3621. Have tried three different keyboard and mouse options (Microsoft wireless keyboard and mouse, Logitech wireless keyboard and mouse, and a hard wired keyboard and mouse) and problem follows each. Friday I reloaded Windows 8.1 with the most recent updates and problem continues.
Additional information - 65Watt Lenovo Power Supply. Laptop when not connected to external monitor (using just laptop screen) does not exhibit same problem
I feel that it might be a graphics adapter (Intel 4000) problem. Only solution there is a motherboard replacement.
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Sep 15, 2014
I have a windows 8 laptop and today the sound just stopped working. The windows audio service will not enable and everytime i try to enable it fails due to a duplicate in Windows Audio Endpoint Builder.
Now tricky part is i cant open control panel as it doesn't load, i tried reinstalling windows 8 but it also not load. This all was working perfectly just earlier today. I have no sound, just an x by the sound.
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Sep 15, 2014
I have the laptop as stated above, i have had it a week and the user before me had decided to put on 7 instead of 8. i completely wiped and restored to windows 8.1, installed all sammy drivers and ensured it is all up to date.
the laptop had huge instability issues, the hdd was on its way out as mbr was damaged and the heads were ticking badly. then i found the ram was not secured in the sockets properly too. so i fixed it all!
Anyways back to the problem. i have the realtek hd audio drivers installed from sammy, reinstalled the ones from realtek themselves and still nothing.
Main issue, mic and speakers built in work and are fully detected. but the microphone port and headphone port are not detected, no matter what i plug into them.
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Jan 9, 2014
I have Windows 8.1 x64 and the following:
Radeon HD5450
Samsung TV connected via HDMI to graphics card
AMD HDMI High Definition Audio Device
Realtek HD audio
I have a strange problem that has not always been there but just recently if I don't have any sounds for about 5 minutes the HDMI audio seems to go into some sort of suspended mode and when I click on (generate) a sound (either system or music etc) it takes about 30 seconds for the sound to actually appear (manifest itself) through the Samsung TV speakers.
At first I thought it might be some conflict with the Realtek HD audio so I have disabled this (mobo built-in sound) in the BIOS and uninstalled the realtek drivers. This did not work.
I then thought it was probably an update to the Sound drivers or the graphics drivers for the ATI / AMD Sound card. I have installed the latest catalyst drivers and this did not work. I then fully uninstalled the catalyst drivers including the HDMI Audio and installed an earlier version 9.2.00 from 2012. This did not work either.
The only Playback Audio Device I have in the Sound settings is Digital Audio (HDMI) and I have tried disbling all audio enhancements. This did not work.
Please note that this happens even if I am using the computer (i.e. the screen can be on all of the time and it still happens after a few minutes).
Other things I have tried:
Power Config - disabled Link State Power Management for the PCIe card
One think I have observed (and I am not sure if this is a symptom or a cause) - The "Windows Audio Device Graph Isolation" process uses about 3-4% CPU while the 30 seconds or so elapses between the sound being invoked and it playing through the speakers. the rest of the sstem is relatively in idle. I can reproduce this by clicking on the sound and adjusting the volume a tad. It is meant to make an immediate "bing" sound to show the sound level is clicked or changed.
If I wait the 30 seconds then the sound eventually comes and then if I click on it again (or do other sound related things) then the sounds are instantaneous. Its only of I leave it 5 minutes or so with no sound activity. If I wait, say, 2 minutes the sound is instant too so long as their has been a sound event in the prior 5 minutes or so.
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Jul 27, 2013
When I watch YouTube videos I get random stutters where the sound skips. The image doesn't seem to freeze though, just the sound
I also get issues with the sound streaming music online, where it pauses for a second and stutters even though it's not buffering.
When this happens, NT Kernel & System shoots up in task manager and uses more CPU than the browser. This by the way happens in every browser, IE, Chrome or Firefox.
It doesn't happen when playing music in iTunes or watching videos from my hard drive.
That being said I'm not posting about a buffering type stutter, I am aware of that and this is not it. This is like basically suddenly the computer has a big spike in memory or cpu usage and the video/sound clip stutters for a sec. But it happens often enough to be very annoying. In a 15 min YouTube clip it happened 10 times.
I have reinstalled my IDT High Definition Codec and my Intel HD Graphics 4000 driver, but still the problem persists.
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Jul 12, 2014
i get no audio in any games, Youtube, Twitch, etc. I get audio on skype but thats it. I checked my device manager and it says all audio devices are working properly. I checked for driver updates and found none. I have a Dell XPS 8700.
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Oct 30, 2013
I have a Lenovo G580 with Windows 8. I have a weird problem with audio. If the default audio is set as internal speakers and I plug in my headphones the sound just keeps coming from the internal speakers. But if I set the headphones as default, I can switch between the speakers and headphones as I want and there is no problem if only I play music from my computer.
If I try to play something from my browser, however, the sound only comes from the internal speakers and connecting the headphones does nothing. Except (and this is where it gets weird) if I play something from my computer first using the headphones. Then I can play anything from the browser and hear it through the headphones as long as I don't plug them out. If I plug them out, the sound switches back to the internal speakers and trying to plug in the headphones again doesn't do anything. So I have to play something from my computer again with the headphones plugged in and then switch to my browser to again play everything through my headphones.
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Mar 21, 2013
BioStar Hi-Fi A85W Socket FM2 Motherboard - ATX, Socket FM2, AMD A85, DDR3 2400 MHz (O.C), SATA III (6Gb/s), RAID, 8-CH Audio, Gigabit LAN, USB 3.0, PCIe 2.0, CrossFireX Ready
AMD A8-Series AD560KWOHJBOX Quad-Core A8-5600K Black Edition APU - 4MB L2 Cache, 3.6GHz, Socket FM2, Radeon HD 7560D (256 Cores), Dual Graphics Ready, DirectX 11, Fan, Unlocked, Retail
Kingston HyperX Red KHX16C9B1R/4 4GB Memory Module - 1600MHz, 9-9-9, DDR3, CL9, 1.65V, Unbuffered
Toshiba HDKPC03 DT01ACA100 1TB Hard Drive - 1TB, 7200 RPM, SATA, 3.5"
Window 8 64 bit.
I recently put this computer together as a cheap media machine. Everything worked. It connected via onboard NIC to the internet, it had sound. No problems.
Then I upgraded by adding another stick of RAM. Same module 4gb. and all hell breaks loose.
I lost lost and internet. Media sound service couldn't start. Said something along the lines that found new hardward. And it wasn't communicating with my NIC card anymore.. I tried updated the drivers. No joy.
I contacted Biostar and asked for an issue. They recommend me to update drives and then reset bios setting to factory defaults. I tried that. No joy.
I then RMA's the vendor and got another mobo. Installed it and it had the same issue. No sound no internet.
Last nite I decided maybe I should just reinstall windows, but now my computer freezes on the bios screen.
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Feb 13, 2014
I recently got a new pair of headphones
And the sound isn't perfect
So I wanted to know if there is a equalizer to change windows sounds is it happens
The in built one isn't great
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Sep 15, 2014
How to enable this? on 8.1
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Nov 16, 2013
it's possible to get sound enhancements on a computer that doesn't have them built in. What I mean by this is when you go to Volume Mixer > (click the audio device) > Enhancements tab, you see things like Bass Boost and Pitch Shift. If a computer doesn't have these options, can I get them to work in order to change the pitch, for example? If it can't be done, what third party application can I use to change the pitch of the audio coming out of the speaker so everything sounds squeaky? Is there a program or setting that does that? Also, the computer had Beats Audio with Beats Audio Control Panel.
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Apr 8, 2013
I have no sound in windows or in personalization nothing from the speakers, volume I set but no sound.
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May 26, 2013
Why is there only one sound scheme on Windows 8, when there are a whole lot on Windows 7
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Aug 8, 2014
I've just got my new PC and I've got a problem with my new audio system.. I have a 2.1 Speaker system and I don't hear any sound from my subwoofer. I've looked for the problem on Google, I tried to update my drivers, I tried almost everything.
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Jun 10, 2013
I have an alienware m14x laptop, which I purchased around 2 years ago. One part of the problem is what speakers I actually have built into the laptop and cannot look for the proper drivers to potentially fix this issue. The other part of the problem lies with windows 8 itself.
Whenever sound comes out of my speakers, (there only being a total of 2 speakers) it only comes out of one of the two speakers at a time. THIS IS CAUSING THE SOUND QUALITY TO BE COMPLETELY TERRIBLE. How to make ALL audio come out of both speakers at the same time.
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Oct 21, 2013
I'm having an issue with my sound. Before I installed windows 8.1 the sound had a moderate amount of bass, after I installed it, the bass reduced by a large ammount. The sound on windows 8.1 sounds awful compared to pre-windows 8.1.
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May 6, 2013
Is it possible to change the alert sound?
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Jun 30, 2014
I installed windows 8 on my PC 3 days back. The problem i am facing is that it's sound is not working. I heard we don not need to install additional software to make sound working. But this is not working in my case.
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Jul 16, 2014
Relatively new laptop, Toshiba Satellite P75-A7100. Windows 8, getting used to it.
I like to make "movies" with Movie Maker of my pix and scrapbook pages, etc. and I create an annual slide show for our ACS Relay For Life. Downloaded Windows Essentials because I like and am most familiar with Movie Maker.
Created a new project, added jpgs, added mp3s. Worked fine................and then it didn't. Jpgs are still there, project is saved, looks like music is there, but no sound will come out.
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May 5, 2013
I have just had to upgrade to windows 8 from XP I am using a USB Presonus audio box which is an interface for my music software program cubase6. It worked fine with XP but windows 8 is 64 bit and now all my music is going into distortion.
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Apr 29, 2013
Whenever I am using my PC, the Windows hardware insert.wav sound keeps going off. When I am watching a video on youtube, or listening to a song, and it goes off, I have to refresh the page, because the audio cuts out.
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Jul 17, 2014
After i installed windows update, i notice that my audio/sound is not coming up again. I've restarted my system countless time, and is still not coming up. Have checked the drivers and everything is ok but i can't play songs. Have tried using media player and xbox, but it couldn't play any file (xbox is saying 0xc00d11cd (0x8000ffff) error). My laptop brand is DELL inspiron 15R, windows 8
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Dec 22, 2013
I wanted to go in and customize a little bit of my Windows sound events.
Like for instance, the recycle bin sound , the windows log off sound, even a couple of sounds for Quicken.
I found where we can restore some of the sounds for Windows 8.1 that had disappeared, or at least restore them to where they are selectable.
So I went in and added the windows log off sound, the recycle bin sound, and changed a couple of the sounds for Quicken. Click apply to set them.
However I have found upon signing off and back on or restarting the system, they do not save and revert back to what they were. Am I missing something here?
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Jul 24, 2014
I am trying to do some recordings of video games for my friends videos but I am having issues with recording desktop sounds (in other words the game itself) anything I do doesn't work. What I am wanting to do is have stereo mix as my default recording device and have my headset as the communication but my stereo mix is currently unavailable while my headset is default. If my stereo mix is default then it works and my headset is currently unavailable. I really don't understand what is going on. Everywhere I look to fix the problem has nothing for me. I am using Windows 8.1 and have an HP Envy Laptop. I have specs written in my profile.
Here are some screenshots of the problem.
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May 18, 2014
There is a very annoying issue with my Windows 8.1 Pro 64 bit. For some unknown reason sound stops working several times a day. Audio usually crashes when I start, pause/unpause or stop a video (XBMC, KMPlayer, Youtube), music, game, or anything that involves sound. The only thing what can make audio work again is restarting Windows Audio Service.
This crash does not happen in every case, only several times a day.
One more interesting symptom: when I listen to music on foobar2000 and audio crashes, then the playback of music doesn't stop, sound is still working (only on foobar2000, anywhere else it stops), but I cannot change the volume inside foobar2000. Once I stop the music stream and try to start it again, then the sound does not work at all in foobar2000 either.
This problem exists on laptop's built in speaker, audio jack and HDMI output too. Interesting though, when sound is on HDMI output and crashes, Windows system sounds (such as sound for UAC prompt) are still working, but they are outputted to the built in laptop speaker.
My laptop is ASUS K55VJ
Previously I had Windows 8 installed, it didn't have the issue. This is a clean Windows 8.1 install, not an upgrade from Windows 8. Reinstallation of drivers does not work.
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Feb 14, 2014
After deciding to give windows 8 another shot and installing windows 8.1 i still stumbled upon the same issue i had before. sound - YouTube In first part of the clip you can hear sound in windows 7 and in second how it sounds in windows 8. While windows 7 sounds perfect, windows 8 has this kind of "in fishtank" sound, not sure how to describe it and also really heavy and loud bass.
Both windows are using the same realtek hd audio drivers. I guess there is something that needs to be either disabled or changed in windows 8, but im not sure where to look for it anymore.
I have been messing around with realtek control panel but no luck so far. Since everything driver related were the same on both windows it's something inside windows 8 that does this.
Windows 8.1 pro / Realtek R273.
Also using usb sound card for headset and realtek for my mic, i can use realtek for both but the issue is still there.
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Aug 16, 2014
I have been struggling with this for weeks - whenever I plug my computer into a TV through an HDMI cable, the screen visual transfers perfectly but no sound comes through the TV.
note that I have scoured the forums and have tried all of the basic suggestions that people have given:
-HDMI or similar does not show up in 'Playback Devices'
-All of my drivers are up to date
I am running Windows 8.1. I have an ASUS Q550L notebook (can see all the specs here: Asus 15.6" TouchScreen Laptop Intel Core i7 8GB Memory 1TB Hard Drive Q550LF-BSI7T21 - Best Buy)
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May 7, 2014
Everything was ok with sound but now the computer doesn't detect any sound devices like amplifier, headphones, speakers, etc. The computer does find the audio card, but not devices.
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Sep 11, 2013
I have a home built HTPC running Windows 8 with Windows Media Center. My sound card is a Silverstone EB01 USB DAC (i.e., it's an external USB device). When the computer wakes from sleep, there is no sound. I can fix this by either (a) unplugging and reconnecting the USB connector or (b) disabling then re-enabling the sound device.
What's worse, it worked perfectly fine under Windows 7.
There are no drivers for this device, it's pure plug'n'play. In case it's relevant, the Device Manager seems to recognise it as a Burr-Brown PCM2072E.
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