Random Reboot While Computer Is Idle
Nov 6, 2013
Computer rebooted randomly today with no BSOD. Found this in the event log.
I've ran a sfc /scannow with no errors reported and also re-imaged my machine using the DISM tool. Here is a link to my MEMORY.DMP file it's 1.1GB! Is that normal?
[URL] .....
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 11/6/2013 11:13:56 AM
Event ID: 1001
Task Category: None
Level: Error
[Code] ......
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Apr 15, 2014
I've encountered a sleep-related problem on my tower (desktop). Some time after a long idle (~12-16 hours), my machine just goes to sleep. I require this machine to be up 24/7, so I've tried many things; inevitably, my computer just decides to take a nap. I've even enabled wake-on-lan so I can wake it up remotely when I'm not nearby. Attached are my system specs/info, service culprits (non-microsoft), and attempted fixes.
systeminfo.txt is output from systeminfo
AidaReport.txt is a full summary of my machine
SleepEvents.txt contains the sleep event itself and the events that always seem to follow or precede it.
Running Non-Microsoft Services:
Adobe Acrobat/Flash Player update Services
AMD External Events Utility
Apple Mobile Device
Bonjour Serivce
Evolve Service (Evolve Gaming Client)
FileZilla Server FTP server
Fitbit Connect Service
iPod Service
Mozilla Maintenance Service
OpenVPN Service
Splashtop Remote Service
Splashtop Software Updater
Steam Client Service
VMware Authorization Service
VMware USB Arbitration Service
VMware Workstation Server
Things I've tried:
Disabled all sleep related settings, including hybrid sleep and fast startup. Power options are set to never sleep on all profiles (power plans). I've tried Caffeine (F15 every 59 seconds) and Insomnia (SetThreadExecutionState).
Originally, my computer was going to sleep with the reason Sleep Button pressed, and it looked like it was my keyboard (Razer DeathStalker), so I disabled the hardware sleep button, then the reason changed to Application API (with some delay between the 2 problems).
All windows updates have been applied, including the latest 8.1.1.
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Aug 24, 2013
Ive noticed lately that my router lights are flashing more often than usual. They usually flash but now its happening more often. I also notice more hdd activity this also usally happens once in a while but now is also more often. I ran malware scans and nothing came up.
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May 14, 2014
computer will have reset itself. I've started it back up and it's said:
C:WindowsMinidump51414-29 Memory.dmp
It always boots up just fine and runs okay, and doesn't restart while I'm working on it.
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Jan 21, 2014
I've started recently having issues with my Asus laptop (model x550c). It all began with couple of BSOD, that were referring to hardware error, but as they occurred when I witched WIFI I figured it was driver related, re-installed driver, and they went away.
Fast forward a few days, now computer just randomly (what I can see) freezes, with image and everything left, and nothing happens till I reboot by taking battery out (I can't move mouse, or do anything at all). I've also had issues starting PC up from the Windows 8 hybrid shutdown, with nothing but black screen greeting me leading to same battery reboot.
Memtest seemingly came back okay (although I'll let it turn bit longer once I'm home), drivers seems up to date, no new software been installed recently, antivirus scan came back clean. Nothing seems abnormal with GPU/CPU load or temp. Chkdsk fixed some minor issues after first bsod, but freezes continued.
I am attaching the last minidump file, that seems to be pointing at hal.dll as cause, as well as the SF info. However, I can't save event viewer logs however, as it gives "The specified channel could not be found" error, so I had to manually export all critical and errors events in three separate files you can find in the events archive.
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Dec 8, 2012
I've noticed that when I leave my pc for some time and the screen savers come on, then the screens go blank (my machine doesn't sleep or hibernate) when I use the pc again I can see that during the time the monitors had turned off, the CPU usage was at or above 50% ? When I use the computer after that, watching movies, photoshop etc the cpu usage is much less than that!
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Feb 28, 2014
I have attached as requested the archive containing the SF Diagnostic Tool v5 dumps.
I am receiving a huge number of BSOD errors, after each one the nVidia graphics card is nowhere to be found, rebooting the system does not work, in order to bring the nVidia card back I need to shutdown and power on the system, 2 attempts are required, first power on attempt always fails and the system shuts down right after the bios logo.
The video card was recently changed to a brand new one.
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Jan 19, 2014
Any time windows updates, it's supposed to turn off, then turn back on to finish.
Well anytime it turns off, it won't turn back on. The last time it did this, it corrupted the BCD.
The computer shuts down ok via the menu, and will start back up when I power it on, but if I hit restart, it just shuts off, and won't come back on unless the power button is pressed.
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Aug 15, 2014
About 6 days ago my computer started to crash (as in no shutdown sequence, just straight off) and reboot on the hour, every hour. So 11am, 12pm, 1pm on the dot.
I tried memtest to see if it was a memory issue and it ran for 3 hours with no errors. Safe mode is not effected so it seems to be specific to windows proper.
Here are the main details about the error:
SYSTEM_SERVICE_EXCEPTION 0x0000003b Caused by driver ntoskrnl.exe
There was a weird error message in task scheduler as well, which I have posted in the screenshots below.
I have also attached the logs and a dump from blue screen view.
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Dec 15, 2012
I'm having the same problem with my Acer w500 which uses mSATA SSD drives only. I have upgraded to a Mushkin Atlas 120GB V series SSD and obviously upgraded to Windows 8 (professional) and every time it wakes from sleep it says there was a problem and needs to reboot. I'm going to put the stock 32GB Sandisk SSD back in later today and see if the problem is still present. I do have the latest BIOS on this computer and the latest firmware on the Mushkin SSD, drivers are the latest from Acer and most are November 2012 dates. There are no BIOS settings on this computer, all I really get are boot order, AHCI or IDE mode, and a couple other trivial things so I can't change suspend to ram or suspend to disk settings. I'll make the changes to hopefully show the BSOD when it comes out of sleep so I can try to gather more info.
This was a "clean" upgrade install (do not keep any settings or applications) which puts all the old stuff in a .old file, it was a clean from restore disk win7 that was used as the base OS to allow an upgrade, and is the 32 bit version of Windows 8.
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Jun 22, 2014
Every few days I get a blue screen if death error message and have to reboot my computer. The error messages are rarely the same. Today's message was Page_fault-in_nonpaged_area (igdkmd 32.sys), however, as I said, I receive many other messages. I have googled the various messages and the usual advice is to disconnect my various bits of hardware (printer, scanner, external hard drive, router and Inport {for recording from a turntable). I am supposed to see whether the BSOD appears after each piece of hardware is removed. This isn't practical as the errors aren't occurring consistently or every day so I wouldn't easily be able to tell which hardware is causing the problem.
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Nov 18, 2012
I installed Windows 8 and another monitor on my GeForce GT 240 video card. I have one monitor on a DVI and another monitor on VGA. Every couple of minutes the computer shuts down. It can be anywhere from one minute to one hour or maybe not at all. My power setting or set to NEVER on both monitor and Sleep. I'm wondering if it can be my Video card that is shutting down my computer. I know Video cards, and RAM that can stop a computer cold. Or could it be something in Windows 8.
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Aug 6, 2014
My computer freezes randomly when I am using multiple programs. For example Photoshop and Chrome. Fortunately it doesn't happen all the time. But is it is still very annonying. I think the problem is driver related but I'm not sure. It has never happend when playing games.
Symptons: Freeze/Lockup. Cannot control the mouse. The only thing I can do when it happens is to hold the power button.
Information:
- Computer: Alienware 17 Laptop
- OS: Windows 8.1
- Attachment: Event Viewer administrative logs- Do you need more information?
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Jan 23, 2014
Ever since I have bought this computer, it has constantly crashed. When I attempt to fix something, for example: re-seat the memory, made sure there was plenty of cable slack, etc. The system will then seem stable for 7-10 days. Then out of the blue, the system will crash several times in a short time (sometimes this period can be a few hours or a few days). Even though it has constantly crashed (in the hundreds of times) I would say I have actually witnessed it less than 10 times. There was one time though the system had crashed, rebooted, and then even crashed again before I even had a chance to log in.
The file included is from the last 2 months and it has 30 files. This appears to be a rather large number, this is nothing compared to what it used to be like when I first purchased this system a year ago.
Specs:
HP Envy 700
32 GB
i5-4430 3.0 (4 core)
Windows 8.1
DirectX 11
Graphics - Intel HD Graphics 4600
Antivirus - Symantec End Point
Malware Protection - Spy bot Search and Destroy
Heavy used applications:
GNS3
PhotoShop CS5
Here is the attachment.
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Sep 15, 2014
About 2 months back i had a new pc build. Since then, either 2 things would happen. My computer screen will complete freeze, with a buzzing sound and i would have to manually restart or i would get a BDOS with a buzzing sound and the computer auto restarts. These crashes are completely random, sometimes it would happen couple times a day, sometimes i can go a week without one. i also notice about almost all of these happens when im gaming. and everytime i look at the event log, its always the same Kernel-Power 41.
This is the computer spec
OS: Windows 8
PSU: EVGA SuperNOVA 750
Graphics Card: ASUS GTX780-DC2OC-3GD5
CPU: Intel Core i7-4790K 4.0GHz
Mother Board: ASUS MAXIMUS VII HERO
RAM: G.SKILL Trident X Series 8GB (2 x 4GB) DDR3 2400 (PC3 19200)
SSD: Kingston HyperX 3K 240GB
This is what i got using WinDbg
Bugcheck Analysis:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
[Code] ......
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Oct 6, 2013
Windows 8.1 tutorial for using Task Scheduler to configure an Automatic Shutdown after a user defined amount of idle time. I can't seem to find one...or is it not possible...or is there another way to skin this cat.
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Oct 27, 2012
In windows 8 my Core i5 3750K CPU does not reduce its clock-speed when idle. As I run an OC of 4,3Ghz, it gets pretty hot in idle, allthough it do reduce vCore a little.
Dualbooting with Windows 7, and there the cpu clocks down just fine works, so not a BIOS problem.
Seems to have some small HW issues with Windows 8. CPU at full speed and really slow USB3 performance.
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Jan 18, 2014
I walk away from my computer for a bit and come back to a BSOD. This happens quite regular. I have run my system both stock and highly overclocked. When it started BSODing on me I put it back to stock to see if that worked but it has not worked.
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Jan 25, 2014
I have gotten these damn bsod:s for almost month and i don't know what to do..
Things i have tried:
Reinstalled windows 3 times with no luck
Taken memory test with no errors
Checked drivers and all up to date
Computer specs are:
Win 8.1
600w lc power: lc6600gp2 v2.3
Gigabyte gtx760 oc 4gb
Amd FX-4350 4.2ghz
8gb (2x4gb) kingston
Asus m5a97 r2.0
Error specs:
- System - Provider [ Name] Microsoft-Windows-Kernel-Power [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4} EventID 41 Version 3 Level 1 Task 63 Opcode 0 Keywords 0x8000000000000002 - TimeCreated [ SystemTime] 2014-01-25T07:53:00.308266100Z EventRecordID 845 Correlation - Execution [ ProcessID] 4 [ ThreadID] 8 Channel System Computer Takunen_ - Security [ UserID] S-1-5-18
- EventData BugcheckCode 0 BugcheckParameter1 0x0 BugcheckParameter2 0x0 BugcheckParameter3 0x0 BugcheckParameter4 0x0 SleepInProgress 0 PowerButtonTimestamp 0 BootAppStatus 0
It happens randomly sometimes on idle or sometimes on games like grid 2. Computer is about 2 months old.
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Oct 19, 2013
I upgraded my OS to Windows 8.1 from Windows 8 from the store yesterday. Everything seems to be working fine - no lags or freezes, but I noticed that my PC doesn't drop below 30-35% in idle, also it doesn't downclock (balanced power settings) - it used to drop to 0.8ghz in idle and be like 1-4% in idle before the update, and now it's permanent 3.2ghz and over 30% in idle. I noticed that Service Host: Local Services and Service Host: System Services in the task manager are draining over 10% CPU each, something that didn't happen before.
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Dec 11, 2012
My taskbar with toolbars: address, desktop, links etc becomes just empty blue space after PC was idle. nothing on it and I have to restart to be able to get it back again. Also. in that "state" I can choose application from Start screen but it does not open. Just show on that empty taskbar. When I click it, little picture of it pop up above taskbar but it can only be closed. Nothing shows as open on Alt+F4 or in upper left corner, even when I open or better say click on all aps on Start screen. All I pinned on taskbar disappears also.
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Apr 25, 2013
I have a server with 70 RDP users on it/ most people never log off when there finished.
I'd like to make a new user group that get's auto logged off when idle for say an hour but leave the others running 24/7.
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Apr 7, 2013
I just bought a brand new Lenovo U310 Touch and so far I absolutely love it. The only thing I noticed that struck me as odd is that when I look in Task Manager it shows that I am using around 60% of my available memory, but there are no processes taking up anywhere near that much. I also have a desktop I built and its memory usage is nominal when idle so I know this isn't a "standard feature" or anything.
EDIT (5/4/13) - Finally figured it out, it was the ExpressCache program, used a couple tutorials to isolate where the memory leak was and from there I found it was in the running files of ExpressCache, I just went to Uninstall Programs, hit "Repair" on the program and now everything is all nice and happy, no more memory leak.
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Sep 15, 2014
I'm using this laptop and recently my system's been BSODing while it's idle in the middle of the night.
Wanna add a note that there's an old minidump from august which I never looked into, and that I've recently moved to a different country with the laptop (if that changes anything).
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Sep 15, 2014
My system currently has a blue screen around twice a day from what seems like a driver issue. I have tried driver verifier, swapped out the GPU since I thought most things pointed to that and did a fresh install. The only thing I have left to do is update my motherboard bios. I am questioning if the GPU was even the issue since I still got a crash... Below is the guide to Driver Verifier I used so you can see what steps I took. I am at my wits end and am not to great at pointing out what driver crashed or whats left to do after the OS install.
Driver Verifier-- tracking down a mis-behaving driver.
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Sep 15, 2014
when i leave my system in idle for an hour or two, it reboots without any BSOD, or any error messages. My rig is 5 year-old, and always worked perfectly with Windows 7, without any strange issues.
When i'm working, Win 8.1 works absolutely perfect for long long hours.. rendering video, playing games etc.. i never found a BSOD or random reboot.I did the following to try to solve this problem, without success:
- Changing my PSU.
- Changing the Win 8 energy plan to Maximum Performance (hard disks never turn off)
- Memtest for 16+ hours, without any error.
My guess is there are some Windows 8.1 feature that doesn't fit well with my mobo, but i can't find it. I have also the same version of Win 8.1 installed in another older rig, and works 100% perfect during days (working and idle).This is my problematic rig:
Gigabyte P55-A UD6, BIOS F12c Beta (the last available from Gigabyte)
G-Skill Ripjaws DDR3 2000 8Gb (2x4Gb)
Intel Core i7 860 Lynnfield
Sapphire Radeon HD 7950 3GB GDDR5
Corsair Force 3 180 Gb (firmware updated)
Creative X-Fi Titanium
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Nov 29, 2013
Basically about 1 month ago a good friend of mine purchased a brand new acer desktop computer, I haven't got the exact model to hand as he lives 200 kilometers from me and he's not tech savvy at all, however, from what I remember of it, it's windows 8 x64, 4gb ram and i3 processor, so not bad at all.
When he got it I set it up for him as in just put in the regional setting etc.. and ran through the initial set up and all went well. I installed all his programs and all was good.
So about a month on he rang me and said his computer is just freezing randomly always when it's left idle for 10 minutes or so and this happens all day every day.
..... Ran hitman pro which said all was clean.
.....Ran chkdsk /f which was fine
.....Went into power options and set both screen and sleep to never
....Ran sfc /scannow which said it found some corrupt file but could not fix all (ran this from command prompt from inside windows as admin)
...Tried a system restore to the 14th of this month but said it couldn't do it as it may be corrupt but it let do a restore to a later date but still the same issue.
This is only a new pc, so if I can't sort the problem rather than doing a fresh install and checking all the hardware internally I'm wondering if he should bring it back to the shop as it's only a month old, or would I be better of doing the fresh install ?
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Jun 21, 2014
My Windows 8.1 pro desktop system,is going to sleep after a few mins of staying idle.I was having windows 7 before this and I never faced any issue.It was recently that I upgraded my OS to windows 8.1 pro. This is a clean install of the OS.
By staying idle, I mean, I am reading some newspaper or some pdf file or something like that online without any activitiy on the keyboard.After a few mins, it automatically goes into sleep mode. This is making me mad, as I could be in the middle of something while reading documents and it goes into sleep.
In the power options, I have changed it to High Performance plan, I have verified that, "Turn of Display" and "Put the computer to sleep" options are "Never". When I click on "Advanced Power Settings" , I can see that , under sleep, "sleep after" is never. Allow Hybrid sleep is "Off". Hibernate after is "Never".
I just wanted to add, that the event viewer shows the following entries...
The system is entering sleep.
Sleep Reason: System Idle
The kernel power manager has initiated a shutdown transition.
The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance.
The system has returned from a low power state.
Sleep Time: 2014-06-21T05:51:33.970250600Z
Wake Time: 2014-06-21T05:52:23.968079800Z
I also tried to create a new power profile but this did not work. I ran sfc scanow and also fixed errors. I have all latest windows updates. I have also tried DISM
I can't even read something without fear and I have to keep moving my mouse every minute and I can't even concentrate.
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May 3, 2014
I am running Windows 8.1 Pro on a Desktop PC.
My issue is this:
My PC is on 24/7 previously on every version of Windows when I walk away, the screen turns off after 30mins of inactivity, the PC stays on and when I return, I simply moved the mouse and within 2 - 3 seconds the monitor was back on, and I was where I left it.
On Windows 8.1 that sometimes happens, but 90% of the time what is happening, when I return to my PC, I move the mouse and nothing happens, anything I press on keyboard etc, monitor stays off on black screen, if I turn the monitor off by the button and back on, it just stays black, the only way I can get back to my Desktop is to restart the PC!!
I changed several power settings around, disabled password on idle setting, googled many things and tried and its still doing it. The PC is still on fans etc, but doesn't respond.
Weird thing is, it did it today when I was watching a movie on my PC connected media server downstairs (app is PS3 Media Server used with a WDTV Live Hub) I came to use the PC and it was black screen, I went back downstairs and could still access all my files on the media server, so the PC is still up and fully running when it does this, but I just can't get the monitor to display anything other than black screen, again on a reboot everything is fine again.
To summarise, I have power setting to turn off display after 30mins, usually a nudge of the mouse brings the monitor to life, this is not happening, I can only get back to desktop via hard PC reboot.
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Oct 2, 2013
My gpu is not downclocking while on the desktop. It's pegged at a base clock of 1,110 Mhz, drawing load voltage and this idling about 10 C higher than before in Windows 7. A reboot usually fixes it.
I dont know what in Windows 8 is causing it. I have nvidia control panel set to Adaptive power management, what else is there that would effect this? I can't think of anything else, I must be missing something.
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May 13, 2014
It seems as if my computer is using way too much RAM for some reason. I currently have 6GB of RAM installed. As soon as I start my computer up, I'm greeted with this warning:
So I decided to open up task manager and see exactly how much RAM I'm really using:
No process is using up any amount of RAM to come close the above number. The most RAM using is 70mb or so from Google Chrome while typing this post. Clicking on the performance tab of task manager gives me this information:
I haven't downloaded anything recently. I had this exact problem a few weeks ago and a system restore fixed it but I'm not wanting to wait on the computer to restore again or for this problem to just come back again. I'm running Windows 8 on a Toshiba Satellite L875D-S7332.
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