Debugging :: Random Blue Screens Or Reboots While Unattended
Feb 27, 2014
Mini dump files.
Motherboard: Gigabyte z77x-ud3h
i7 3770k, never overclocked running stock
16GB crucial ballistix 4x4GB
EVGA Nvidia Geforce GTX570 HD
Antec high current 750w gamer PSU
Problem: My computer crashes randomly, sometimes while I'm working, sometimes while I'm away from the computer, there doesn't seem to be a pattern. Oddly enough, windows 8.0 ran just fine and never crashed. Windows 8.1 seems to crash much more frequently, and either blue screen or just lock up and reboot with no blue screen.
Suspected potential problem: When upgrading to windows 8.1, in order to get my very old cisco VPN client working, I had to install a citrix DNE (deterministic network) driver. I'm guessing it could be related to this and the old cisco client, though I have unchecked DNE on the network adapter and I have still had crashes, even with it unchecked/disabled in theory.
Since last week I'm getting a lot of blue screens which appear for no apparent reason, sometimes I leave the computer locked for dinner and when I come back, the computer has restarted with a blue screen.
I'm using Windows 8.1 with update 1, and the blue screen's message is IRQL_NOT_LESS_OR_EQUAL .
I suspect that this is happening because of a wi-fi receiver that I've installed on my computer a month ago.
So I have been getting Blue screens on and off for a fair time now ( few months ) from once per week to multiple times per day. I have been trying to fix the problem for a fair while but I feel I am getting nowhere in which the frequency of the blue screens doesn't seem to change no matter.
Steps I have taken so far:
- cmd>sfc /scannow: This might have been a culprit to some blue screens. At first when run I would get "corrupt files found but not fixed". After spending some time trying to refresh windows 8.1 and failing (as I only had Windows 8 key), eventually I did a clean install of windows 8 (and still having the same message). I have since acquired a windows 8.1 key and used that to refresh windows, and now the message is from sfc when run is "Windows Resource Protection did not find any integrity violations".
- Windows memory test : So I ran this and had no errors.
- cmd>verifier: I have recently tried that with no crashes ( I think I set it up correctly and when I rebooted it booted normally to windows following steps here : [URL] ....).
- Moved graphics card slot: So I move my graphics card down one slot on my motherboard in case there was a dodgy connection, but this didn't work
I have attached the output from the SF Diagnostic tool and also an additional text file generated from WhoCrashed with some additional information.
I've been experiencing seemingly random BSODs, mostly during gaming but also after gaming or even before doing anything at all.
Sometimes, but much less often, there's been random reboots or crashes without a BSOD.
What I've tried so far. Updated drivers for graphics, network and chipset.Uninstalled Avast, now using Windows DefenderReinstalled WindowsMemtest86+ for all my RAM together, 30 passes, no errorsMemtest86+ for each piece of RAM alone, 70-75 passes each, no errors
All the memory dumps in my archive are from after reinstalling in Windows, before that I also experienced the same kind of issues.
Between the BSOD of Jan 4 and Jan 17 I upgraded my graphics card from MSI 6950 to Sapphire R9 290. Same issues with both cards.
I bought a new laptop (Vaio Pro) a couple weeks ago, and it's been bluescreening repeatedly ever since (about 20 times in two weeks). I'd send it back to the manufacturer, but I'm currently being interviewed for several jobs, each of which requires an interview presentation, so I absolutely definitely need access to it at the moment, and that's unlikely to change in the next few weeks sadly.
I've attached the Diagnostic Tool output.
The error messages appear unrelated, which I would guess is symptomatic of a fairly low level problem.? The most common ones are "DRIVER_IRQL_NOT_LESS_OR_EQUAL" and "PAGE_FAULT_IN_NONPAGED_AREA", but there are others (see dump files).
There's no obvious pattern to when the crashes occur, except maybe a very slight increased probability when playing a game (although it still happens when I'm working as well) .
I'm having problems with my newly built computer, i build this badboy 3 days ago but it has lots and lots of problems :/. Whenever i play a video game it crashes after around 10 minutes of gameplay, i can hear the speakers buzzing when it crashes and it won't throw me any error ( nor am i getting a BSOD ). I checked the event logs but my knowledge has failed me!
It's been a while but I just got a blue screen and The only thing I've done was install movie maker and I read that might be the cause, it baffles be because that's about the only thing I've changed in the last month with no issues.
Ever since I got my new pc, which was 3 months ago, I've been getting this message a lot, it occurs randomly, at one point I couldn't even install a pc game so I figured it was a memory problem thus I removed 2 of the memory chips (i have 4 8gb chip). after that the game installed perfectly but once in a while I still get this annoying frking message randomly, and it'll restart my pc... what am i suppose to do?
I run windows 8 pro 64bit 6.2.9200 Build 9200 Intel core i7-3970ghz, 6cores, 12 logical processors overclocked @ around 4100ghz 16gb ram radeon hd 7970
Here is the debug file after analyzing (C:WindowsMinidump-21513-7640-01.dmp)
******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon.
I ran into a BSOD while the system was unattended. I used Who Crashed and got the following information. Unfortunately I realize that may be difficult as I cannot include all of the files you typically request(only the minidump is attached) ...
Here is the info from Who Crashed:
This was probably caused by the following module: win32k.sys (win32k!NtUserGetDC+0x24)
Bugcheck code: 0x50 (0xFFFFF960000E1008, 0x8, 0xFFFFF960000E1008, 0x7) Error: PAGE_FAULT_IN_NONPAGED_AREA file path: C:WINDOWSsystem32win32k.sys product: Microsoft Windows Operating System Company: Microsoft Corporation Description: Multi-User Win32 Driver
Bug check description: This indicates that invalid system memory has been referenced. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
There haven't been any hardware changes or software installs for many months now. Scanning (SFC, CHkDKS) did not reveal any errors.
I am having a slight issue with what I am assuming is my video card. I have a Powercolor HD7870 Tahiti MYST Edition and on some screens I will get these random rectangles that show up. I have a few pictures to show what I am talking about.
It almost always happens when I am on Twitter and most other websites dont have this issue. It is more annoying than anything else, it doesn't seem to affect anything but I figured that I would post here and hope that it isn't a big issue.
I have an Asus laptop that has recently been migrated from Windows 8.0 to Windows 8.1. I had few issues with Windows 8, after I got used to how it functions. Now, it usually takes 8-10 boot tries to make it through all the freezing issues before I get a successful boot. It rarely stops at the same place in the boot cycle. I have tried to use the Windows troubleshooter, selecting the restart issues, but it did not find any issues needing to be resolved. I have updated the drivers using driverscan, and it did update 31 drivers, but did not effect any changes to the freezing/lockups. I have configured the PC to create a complete dump upon lockups, but have not restarted the PC after the change since it takes so many tries to get to a workable configuration. I am attaching the SFdebug file as an attachment to this post.
Not sure what is going on right now. My computer was fine this morning before I left for work. My wife said it was working fine this morning, and then she left it for a while and when it came back, she was getting blank screens.
When I took a look, it was blank. I did a hard shutdown and after the welcome screen, got a black screen of death. After several reboots, it finally got to the tile screen, but froze there.
So, right now, I'm operating out of safe mode where things seem more normal. Anyway, here are the logs.
I upgraded to the free Windows 8.1 from the store because of Battlefield 4 and that I heard it could work with the cpu frame render time spikes ( protip : it didn't ).
I did this before with the same error, restored back to Windows 8 and everything was back to normal, the thing is I want to get the bottom of this. WhoCrashed always said it could be a thermal issue, however this is IMPOSSIBLE since I've tested this system 22 times for hours on end to see if an overheat could happen under extreme conditions.
I have a gaming laptop and use it for playing video games. Recently I get blue screen and crashes playing online games like dota 2. I ran many different stress tests and they were all OK. I guess there is something wrong with my mice or audio driver because most of the times I get bluescreen after someone uses his/her mice in the game.
So recently I have been having issues where my laptop will randomly go to a blue screen and the error message "IRQL not Less or Equal..." Sometimes it will not show up until a half and hour, sometimes it starts in 15-20 min. It is just really random and it just restarts my computer inconveniently.
Anyways, I have Attached my SFC Scan from the program recommended... Also When i use SFC/Scannow on Command Prompt I am told " Windows Resource Protection found corrupt files but was unable to fix some of them. Detailes are included in the CBS.Log windirLogsCBSCBS.log. Fir example C:WindowsLogsCBSCBS.log. Note that logging is currently not supported in offline servicing scenarios.
Since Yesterday I've gotten the Window's 8 Blue screen saying the Error "MULTIPLE_IRP_COMPLETE REQUESTS" now i got this multiple times yesterday, even got the "BAD_POOL_HEADER" Searched around and found out this was probably a Driver Error and updated my Drivers. Only my Video Card needed an update and after Installing the latest driver and restarting my Computer everything seemed fixed. But today i got the same IRP Error again.
I have an Busted up USB port and thought that maybe the Driver was confused about it and made the error so i Deactivated the specific driver to that Port, But after getting the same IRP error and restarted the comp again i got the "IRQL_NOT_LESS_OR_EQUAL" error at startup
Now my I comp started normally and I'm waiting for the next Error so I don't know what do to. I found out that there's some error Logs (C:/windows/minidump) but I don't know a program that'll make them readable.