Debugging :: Windows 8 Large SATA Drive Time Out On Resume From Sleep
Oct 3, 2013
Thought this was problem - Microsoft writes "When you resume a computer from sleep or from hibernation, the SATA hard disk drivers require the SATA hard disks to be ready within 10 seconds. However, a large SATA hard disk may take longer than 10 seconds to be ready. In this situation, the resume operation times out." in their fix for W7 - You receive various Stop error messages in Windows 7 or in Windows Server 2008 R2 when you try to resume a computer that has a large SATA hard disk
Have tried a variety of things like checking all current drivers, turning off hybrid sleep, power troubleshooter, windows update and the like on instruction but my ASUS p7p55d-e doesn't seem to have any Windows 8 specific drivers.
boot drive C: (partitioned into two logical drives)
Attached dump files as instructed.
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Nov 2, 2013
I have a Lenovo u410 Ultrabook with an odd problem that began 3-4 months ago that I've been unable to resolve.
Whenever the laptop resumes from sleep mode it forces a complete restart and fails to create a dump file. I have verified that windows is set to create dump files and if I force a crash in some other way I will get a dump file but when it crashes when trying to resume my minidumps folder remains empty.
As far as I can tell it enters sleep mode fine and it's not until it tries to resume that the reboot is triggered. When the problem began I was on Windows 8 and since then have upgraded to 8.1 ... The laptop was able to sleep normally for the first 2-3 months I had it.
Things I have tried so far:
-Installing all the official drivers from the Lenovo support website.
- Running system file checker.
-Running the Microsoft Safety Scanner.
-Sleeping with no peripheral devices connected, tried both while running on AC and battery.
-Removing and re-seating the memory.
-Refreshing windows (I haven't tried a complete reset yet, hoping to avoid that if I can).
In event viewer I get the following error and critical event each time after it reboots:
Error: The previous system shutdown at <time> on <date> was unexpected.Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.There are no other warnings, errors, critical entries.
I am attaching the results of the "Grab All" in the SF Diagnostic Tool right after a reboot. Other than sleep mode not functioning the laptop appears to be running normally without any problems.
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Sep 15, 2014
I have run into an issue with a Pavilion g60-230us laptop. After going to sleep or closing the lid, when I open the lid again the laptop wakes up, but the display never resumes. I can see it kind of try to come on, but nothing ever shows on the screen. I am currently on Windows 8.1 Pro. The system is 32 bit and not running a separate display adapter, just the integrated Intel configuration. I have tried downloading the latest Windows 7 driver from the HP support page for the g60 but it didn't work. They don't offer drivers for Windows 8 on this model. I have also deleted the display in device manager, rebooted and let Windows find and install its own driver, but this also didn't work. Keyboard and mouse both have the box checked for allow this device to wake the computer in the power settings.
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Nov 7, 2012
Installed Windows 8 Pro clean install just kept my files. Now, every time I resume from sleep it hangs at a black screen for what seems like ever. Only way to start is to hold power button to turn off then restart it.
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Feb 16, 2014
My computer has the BSOD that says inaccessible boot drive and i think its because of the sata mode selection. But there is only one selection AHCI when I think I need ata. I don't know if I do need it be there hard drives serial ports say ata.
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Jul 1, 2014
When I go to Computer Management my main (OS) drive shows as "Disk 1" and my 2nd internal data drive shows as "Disk 0". Should I switch the SATA cables so that the main drive will show as "Disk 0 and the 2nd internal drive as "Disk 1"?
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Jun 11, 2014
I have a frustrating problem on my Windows 8.1 laptop that only started a couple of weeks ago.
Previously, whenever I resumed my laptop from sleep mode, the network would always be instantly available too. I've always been impressed with the speeds of resuming from sleep in Windows 8, it's all pretty instant and means I can get straight back to browsing etc once I've entered my password.
Now, if I wake the laptop from sleep, I enter my password and the network appears to not be available for about a minute or so. Then it functions normally, but it's very, very frustrating as I can't work out the cause. When I resume, if I try and refresh webpages, I get 'network not available' errors in Chrome, but the monitors (I use Network Activity Indicator) in the system tray don't show a loss of network connectivity (i.e - there is no red 'X' over the wireless signal bars)
Sometimes, if when entering my password I get it incorrect, it will say "PC is offline. Please enter the last password you logged on with" - I am assuming this is also due to the above problem.
Why could this have suddenly started happening? No settings have changed/been changed on the router side.
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May 16, 2014
How do I slave a hard drive on my Windows 8 Computer?
I had the hard drive slaved to my xp and it was fine, I plug it in to Windows 8 and it doesn't recognize it. Plug it back into the XP and it shows up fine. I'm not really experienced with this, I'm used to just hooking the hard drive up and booting up with XPs and it knows there's another HD available for storage, is the process different with windows 8? is there something specific I need to do to get it to recognize the HD?
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Sep 27, 2013
I had one sata drive wanted to add second sata as data drive.i disconnected older hard drive connected new one,installed windows 8 on it,everything went fine.I did not format older drive yet,reconnected it afterwards,changed boot order in BIOS but the second sata drive reads bus number 0,one with operating system reads bus number 1.Is this O.K.?Usually bus number 0 should be the operating system is on.How can I change this?
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Sep 22, 2013
I have 3 disks in my computer, of which 2 are SSDs.
I swapped the SATA ports between one SSD and the HDD so as to give the SSD a SATA port with maximum 6gb/s transfer speed, and now the access to the HDD is denied. The drive letters are correct, as they should be.
The user (myself, admin) did not change.
What can be done about it? I already tried to check the ownership of the drive and says STEVECOMPUTER/Administrators, which looks good, as my user account is an admin. Still, I have no access.
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Mar 26, 2014
I am trying to install a graphics card in my desktop pc. The heat sink on the card blocks the SATA port that the DVD drive is plugged into (SATA1) so I've switched the DVD drive to SATA2. The drive is now showing as connected to port2 in the BIOS, but in windows (Windows 8 64-bit) it isn't detecting the DVD drive at all? I've seen other posts about this on the internet suggesting to add a line to the registry, but I've done that and it doesn't solve the problem.
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Feb 12, 2013
The display and the sleep feature timers do not work. I just did a complete restore to try and correct this problem and another problem, which was no restore points and no ability to create one. The restore points are working for now, I mean that I was able to create a restore point. The display and sleep timer, not so, still a problem.
I've had this desktop Windows 8 computer since November and honestly I don't know if this has been a problem the whole time or not. Definitely, not the display, I know it has worked, but the sleep timer I'm not sure. I set the timer and just assume it sleeps and then goes into hibernation after a certain amount of time. With all the refreshing and restoring and changing over to this computer, I've not been paying much attention to the sound of the fan or the missing orange color on the power button (not visible, on the side of the computer).
I've set the timer through the Power Options feature in the Control Panel to 10 minutes for the sleep and to turn off the display to 3 minutes. Neither of them respond after set times. The computer is still wide awake and the display is not gone.
I have also gone to the "Change Advance Power Settings" menu box and turned off the hybrid sleep, which didn't work, and the Multimedia Settings in this menu box to turn on the setting "Allow The Computer To Sleep". Neither of these fixes did anything.
How can the computer not respond to something so basic and fundamental to its design?
Lastly, I'm wondering how this idea of powering down works at all. What I would like is for the computer to sleep after 20 minutes and then go into hibernation after 45 minutes. This would be when I'm done for the day. I have set the hibernation time in the "Change Advance Power Settings" menu box, but of course that does not respond either.
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Jan 3, 2014
I started to notice a change with the clock every now and then. I finally concluded that the clock does not change during sleep, restart, or shutdown.
My computer goes to sleep often, and when it wakes up from sleep, the time is the same as when it was prior to sleeping, not synchronizing to the correct time after waking up.
I've done some research and I fell onto the official Windows thread where they explained the use of third-party-utility will cause this problem.
The big problem here is that I don't have the single clue which ones. I tried uninstalling some, not sure if I left any utilities out. The utilities I've used are the general ones for visual styles and themes.
I'm running Windows 8.1.
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Nov 20, 2013
I am on a hp g70-457ca, running the latest updated version of Conexant High Definition SmartAudio 221.
And after I close the lid on battery and it goes to sleep, and I reopen, there is no more audio until I restart. I am running windows 8.1 pro.
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Jun 29, 2014
I have a custom built computer running Windows 8.1 64-bit. Recently, it stopped going to sleep on it's own (except the first time that the power plan is followed after boot). Otherwise, the monitor goes to sleep and that is it. After a bunch of other attempts and fixes, I have found that there is a driver that is blatantly disregarding powercfg settings (as seen here: [URL] .....). This has been going on for over a week. I have run sfc /scannow, and dism /online /cleanup-image /restorehealth with no luck.
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Jan 3, 2014
I recently noticed this strange behavior in my pc. When I restart my computer, cpu usage will stay around 20%, and fluctuate the usage of my processes (system host and firefox being the big hitters) to maintain this general figure. Upon putting my computer to sleep and reawakening, the symptoms are the same, except the usage hovers around 40%. This will continue until usage hovers around 99-100%.
I also just noticed that your TSG SysInfo (included below) says i have windows defender disabled, but I have been under the assumption that it is enabled. It has been since i uninstalled AVG as this was once a heavy hitter in my processes and I thought a cause to some of this.
Before this I didn't think this was a virus, because I've run multiple malware searches including malwarebytes in and outside of safemode but now I'm not so sure.
Also most likely related, my pc takes (literal) hours to shut down.
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 16178 Mb
Graphics Card: NVIDIA GeForce GT 750M, -2048 Mb
Hard Drives: C: Total - 905049 MB, Free - 561457 MB; D: Total - 25599 MB, Free - 22620 MB;
Motherboard: LENOVO, 20217
Antivirus: Windows Defender, Disabled
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Jun 22, 2014
Can you save to hard drive and One Drive at Same Time?
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Dec 15, 2012
I'm having the same problem with my Acer w500 which uses mSATA SSD drives only. I have upgraded to a Mushkin Atlas 120GB V series SSD and obviously upgraded to Windows 8 (professional) and every time it wakes from sleep it says there was a problem and needs to reboot. I'm going to put the stock 32GB Sandisk SSD back in later today and see if the problem is still present. I do have the latest BIOS on this computer and the latest firmware on the Mushkin SSD, drivers are the latest from Acer and most are November 2012 dates. There are no BIOS settings on this computer, all I really get are boot order, AHCI or IDE mode, and a couple other trivial things so I can't change suspend to ram or suspend to disk settings. I'll make the changes to hopefully show the BSOD when it comes out of sleep so I can try to gather more info.
This was a "clean" upgrade install (do not keep any settings or applications) which puts all the old stuff in a .old file, it was a clean from restore disk win7 that was used as the base OS to allow an upgrade, and is the 32 bit version of Windows 8.
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Apr 13, 2013
Running a family PC, with different user login's. Users is leaving the PC even sometimes after logoff not putting the PC to sleep or switching on the PC, do not log in and leaves the PC running. (training of users, no result).
Task: Ensure the PC goes to sleep within reasonable time.
Sleep settings does not seem to work after user logoff. (3 different login profiles) all set to same standard "balanced" scheme. The standard scheme is changed/set to HDD off 20min, sleep 20 min, hibernate 240min.
A small app is called by screen saver logs the user off after 15 min inactivity with a 1 min warning screen. All working fine with logoff etc.
I had hoped the adjusted standard settings "balanced" was cascaded to the "logoff" state, but it seems to run it's own life after logoff, meaning the PC keeps running (screen goes black as set in the "standard scheme) however the power settings is not putting it to sleep, it takes hours...
The Ethernet card "hard wire" is set to not wake, the wireless adapter is disabled, lock screen is disabled.
Have also tried in the registry to set all default user schemes to = 5 (this was working in XP after logoff) but seems to have no effect in Windows 8. I'm not having Windows 8 pro, so GPO is not an option.
Here comes the questions:
Case, after logoff I want the PC to sleep after 20 min.
Where is the settings for "logoff" state (i.e. no user logged in and after user logoff) in the registry
How to changed the setting in the registry, meaning Dword, name, value for 20 min to sleep
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Aug 7, 2013
I am creating a Windows 8 recovery drive on a new 16GB flash drive (The only option with my new refurbished Gateway NE56R49u Laptop). The process has been running approximately 5 hours now with the green progress bar being only 1/32 inch from complete for approximately 4 hours. Should I click the "cancel" tab and/or the "red X" to close the program? If I do, will I be able to start the process again? This just seems like an extremely long time to complete such a small portion (1/32 inch on the progress bar) of the process.
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Nov 17, 2012
i have a "microsoft wireless mouse 2000" and my pc is running win 8 pro. most of the times after i resume from hibernation the scroll speed is insane! moving the scroll wheel 1mm causes for example the browser to scroll over one page! in scroll settings it shows "roll wheel one click to scroll 3 lines", no matter what i set this to it still scrolls excesivly.. i need a full system reboot to regain control over scroll speed. this was never an issue with win7.
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Nov 13, 2013
i installed fresh windows 8.1 x64 bit
since installation every time when i start my pc , then usually motherboard picture displayed then my pc restart auto and then my pc start normally sometimes it shows BSOD ,
" Your PC ran into some problem & crashed . We are collecting information
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Mar 3, 2014
Reinstalled windows 8.1 pro. Having BSOD everytime when I try to start PC. How to stop this in easy process.
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Feb 25, 2014
BSOD when going to sleep / hibernate (Windows 8.1)
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Mar 10, 2014
I had a problem a few months ago on Windows 8.1 I was unable to solve so I reinstalled windows 8 and was able to put my computer to sleep and wake again. Upon re-updating to Windows 8.1 I once again have the problem of a crash when trying to come out of sleep.
I tried Windows 8.1 again because of hardware changes that allowed me to uninstall a few outdated drivers, but that did not fix the problem. What may be causing it to crash when trying to wake?
Please find attached the zip file generated by the SF Diagnostics Tool.SF_10-03-2014.zip
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Jul 24, 2014
After my PC has been shutdown for a while (5 hours?), when I turn it back on again I get a BSOD.
If it is turned off for a couple of hours then I don't, everything is fine.
It normally boots up ok to the windows login wall paper, as soon as I click to select a user to login as it crashes.
A reboot normally cures it and I'm and running.
The messages I've been getting include:
Windows 8.1 64-bit
DRIVER_POWER_STATE_FAILURE
PFN_LIST_CORRUPT
Driver IRQL not less or equal
(I've attached my SF Diagnostics Dump File)....
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Mar 25, 2013
I am running Windows 8 Pro, with two USB external drives attached. One drive is "dormant", and the other is used for file backups. I have noticed that when the computer exits from sleep mode, either one or both external USB drive folders will open on the desktop. I can only guess this signifies that these drives may have been accessed while the computer was in sleep mode.
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Sep 15, 2014
I've actually had this problem for a while, I really should have taken care of it sooner. It is mostly because I found ways around it, which probably aren't too good for my computer. If I leave music running in the background and put the computer to sleep then the error won't occur. Needless-to-say - and as the title says- The system crashes upon waking up from sleep mode. The screen turns blue and says: "Sorry, your computer encountered an error and needs to restart. We're just collecting some error info, and then we'll restart for you" The results from the diagnostic test have been attached
System recoveries and restores haven't worked, hence the reason why I've sort of given up on the problem until now.
My Specs
Avatar
CPU: AMD FX(tm)-6100 Six-Core Processor 3.30 GHz
GPU: Geforce GT 640
16.0 GB
64-bit operating system, x64-based processor
Windows 8.1
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Jan 25, 2014
On a semi-regular basis (two or three times a week) my computer will crash and shut down instead of sleeping.
I downloaded and installed the symbols and debugger, and the bugcheck points this:
FAILURE_ID_HASH_STRING: km:0x9f_3_power_down_athwbx_image_pci.sys
athwbx.sys is the Atheros Wireless card for my ASUS p8z77-v Pro.
I've already updated the drivers to the newest (10.0.0.270) but the problem still occurs.
Occasionally, the same card will lose all wireless connectivity. Only a restart fixes it, and the computer doesn't always restart in that case - it hangs during the shutdown process and I have to hit the reset switch.
I'd like that confirmed before I bug ASUS about a possible replacement. (Or replace it myself.)
Should I update the other drivers? ASUS website is a few months old at this point, they're extremely slow at posting updates, so I'd have to track them down manually.
I included the extract from the diagnostic tool.
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Sep 15, 2014
Over the past couple of days, my computer has BSOD whenever I wake it from sleep. It runs (mostly) fine, and boots up normally.
Here's my diagnostic.
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Jun 6, 2014
This computer has been crashing after coming out of sleep since I built it.
I have tried changing the hybrid sleep options, but it still crashes like clockwork.
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