Debugging :: Acer Aspire 3820TG Notebook - Getting Randomly BSODs?
Feb 6, 2014
maybe 2 weeks I get randomly BSODs, sometimes with "Multiple_IRP_Completed_Requests", sometimes with "PFN_LIST_CORRUPT" errors.
It felt to me that they appeared more often after starting the computer out of standby/hibernate. But today it happend while watching a video over HDMI. After starting, Windows tells me that it wants to send the following to Microsoft (just in case it's important):
C:WindowsMinidump20614-27531-01.dmp
C:UsersUserAppDataLocalTempWER-89953-0.sysdata.xml
C:WindowsMEMORY.DMP
My System:
Acer Aspire 3820TG Notebook (3,5 years old)
Windows 8.1 Professional
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Dec 6, 2012
I recently installed Windows 8 Pro on my Acer Aspire 5515 notebook. I set the time and date on the desktop clock, and every time I log in, the time and date are wrong and I have to reset them again. I have a dual boot setup with Windows 8 on one partition, and Ubuntu 12.10 on the other.
It doesn't appear to be an issue with the hardware of my computer, because the time and day stay set in Ubuntu. Some time ago, I was running a boot time diagnostic, and I got a warning the the was not timer connected to the apic...but that's all I could read before the message disappeared, I researched what I could and learned that this could and learned this had something to do with a physical component of my processor or related to my processor, but was unable to find out any more. As far as I know, this is the only hardware problem I have, and I thought this might be the cause of my erratic time/date.
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Sep 15, 2014
I recently purchased this Acer Aspire V3-531 laptop to replace my Acer Aspire netbook which had provided faultless service for 3 years. The new laptop works well, however, I have an intermittent problem when the laptop will shutdown/restart mostly straight after waking from sleep mode and once while idle.
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Sep 15, 2014
I've just bought a new Acer Aspire V3 772G. My laptop crashes or reboot by itself every times i play a video game. Sometimes 5 minutes or 2 hours later.
-I update all the drivers from the Acer Website.
-I've updated the Bios to 1.15 (the latest).
-I've already run a memory test with Memtest86 during 10 hours : no single error.
-I've run a CPU test with intel with intel Processor diagnostic. There's a warning which says
CPU Frequency Test Passed with Warning!!!
The processor frequency could be affected by power management features. In order to ensure the processor frequency is not affected by a power management setting, enter BIOS, load defaults, and disable any 'Over-Clocking' or power management features that may affect processor frequency. Also, set any software applications which control power management features to default.
I didn't overclocked my CPU. I don't know whether it's overclocked or not. It's a second hand laptop.
-I've tried to test my graphic card with AtiTool but when i run it it says ''The Kernel Mode driver does not seem to be running A device driver is required for communication with your video hardware.
-I've also run a hard disk test with HDtune and it seems that i have 381Mb as bad sector.
My specs : IntelCore i7-4702MQ 2.2ghz with turbo boost up to 3.2ghz
Nvidia Ge force gt750m
16gb ram DDR3 L
1to hdd West digital
Windows 8 upgraded to windows 8.1 64 bits
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Apr 8, 2014
My laptop is one year old and is saying the boot configuration data file is missing some required information file:BCD error code 0xc0000034. I do not have a recovery disk or anything
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Sep 15, 2014
I've got a small BSOD problem with my Windows 8.1 x64 installation. An hour ago my computer crashed while I wasnt near it (it only heard the restart peep). The last time it crashed I was able to note the error message, which stated:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (nvlddmkm.sys)
After googeling a bit I found out, that the BSOD might be caused by bad drivers, so I enabled the Driver Verifier (following this instructions). I hope the crash dump mentioned in the driver verifier HowTo is included within the .zip. I've found another dump file under C:WindowsMEMORY.DMP but thats about 450MB, so I probably cant upload it here. So I copied the text with WinDbg x64 and put it here: Microsoft (R) Windows Debugger Version 6.3.9600.17029 AMD64 Copyright (c) Mic - Pastebin.com
After having a crash with the verifier active I dont know what to do now
My system
- Motherboard: Gigabyte GA-Z97P-D3
- CPU: Intel i5-4460
- GPU: nVIDIA Geforce 8800 GT
- 8GB RAM
- Win 8.1 x64 (with all updates)
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Mar 30, 2014
I have bought my Acer laptop about 6 weeks ago and immediately updated to windows 8.1 (it had preinstalled windows 8). So after doing that I got first BSOD in two or three days. Because I thought I did something wrong during the update or when installing some of my applications, I decided to refresh my computer to factory settings after getting a couple of more BSOD's. So I did a factory reset and updated to windows 8.1 according to the instructions by Acer. Everything went great except for one thing. After a couple of days, BSOD's began repeating again. So I decided to update all of my drivers and uninstall McAfee internet suite. Nothing worked.
I finally decided to do another factory reset, but this time to stay on Windows 8 and run only basic software for couple of days and then begin to install some of additional applications. Everything went fine, but after two weeks without crash, it happened again. And it happened random, so I didn't keep in mind which software was last installed. So that first one on Windows 8 happened on March 19th, and second one happened today.
Both of them were driver_irql_not_less_or_equal with ntoskrnl.exe
I don't know anymore what to do... I'm including .zip file in attachments for further analysis.
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Nov 28, 2013
The problem I am having is being caused by ntoskrnl.exe And I believe this is a major problem. Before it gets out of hand I have come to this area to report it.
As you will see from the .dmp files I have uploaded, I am having issues around every 20mins -1 hour.
I have only recently installed Windows 8 Pro, to avoid BSOD's as I have been experiencing an overload of them on my Windows 7 Installation. To be safe I have made a dual boot to avoid file deletion, so I can also upload those .dmp's if you wish.
This computer isn't even a month old and it is acting up. A common "Bug Check Code" is 0x0000000a. This was on Windows 7. Now a common "Bug Check Code" is 0x0000001a.
I have been using an application called BlueScreenView to access and see what Codes I've been receiving. I've been signing into Windows 8 using a email address I created.
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Aug 10, 2013
I got Acer 5755G. I upgraded from Win 7 to Win 8 but laptop is freezing. Randomly...
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Sep 15, 2014
I have a Acer Aspire E1 570 laptop that I use for college, the laptop is less then 8 months old. For some reason recently it starting going dead at 40% battery charge remaining. I ran a powercfg -energy from the command prompt and it said that my batterys designed charge is 37000 and last full charge untill the battery read it was fully charged is 36526. I use the laptop on the battery all the time while i'm at school. I was thinking maybe just refresh the PC from the recovery i made using the provided software with the computer. I'm unsure if that would correct the issue.
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Jun 28, 2013
I have an Acer Aspire 5057G with WINDOWS 8.
When I am ussing it frozens and I have to reboot with the I/O Buttom.
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Nov 22, 2012
i have ACER ASPIRE v5-431 laptop.
i have installed Win 7, ubuntu, xp, vista.
But when i try to install Windows 8, it just doesnt install.it gives me following error :
I Tried everything.i performed a Clean install {deleted all partitions & installed on a new partition}
I even used ACER just UPGRADE ASSISTANT.The OS doesnt install. i tried freaking 15 times just trying to install that OS but still it just doesn't install.
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Apr 11, 2014
I am currently typing on a Acer Aspire 6935. It originally came with Windows Vista Home Premium and then I bought a copy of Windows 7 Ultimate. It took me a while and when I say a while, I mean about 10 weeks to find ALL of my correct drivers and this laptop is special because it has some fantastic speakers. So finding the right driver for the speakers was a pain in the... Without the drivers, my sound horrible. I want to upgrade to Windows 8 because I like the new interface and I like Windows 8.1 Update 1, however, my drivers are a problem. I found the correct drivers but I forgot where I downloaded it from. What can I do? If I upgrade to Windows 8, will it keep my drivers?
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Apr 8, 2013
I have an Acer Aspire V3-571G-53216G50Makk.
As some program I use usually are not 100% compatible with Windows 8, I tried to format and put windows 7.
When I installed windows 7, the computer started to heat up and shut down too .. I was convinced that the problem was the BIOS. So I updated it from v2.04 to version 2.13.
I did not notice any difference and the computer continues to shut down. I had only to open a game for 30min.
I went back to change the BIOS to UEFI type and installed again windows 8.
With windows 8 computer already accelerates the fan and he does not turn off so many times.
As the UEFI BIOS type is recommended for windows 8, that have logic ...
However I still find that the computer does not work well. If I play something for 1hour, some times the computer shuts off and sometimes not.
The computer shuts down and after 2-3 seconds, it automatically turns on.
I think this is very strange ...
The fan speeds up a little, but she never arrives at full speed!
So I thought it was a problem in the version of BIOS and I have tried all the ways to replace the original version, v2.04.
Unfortunately, without success!
I no longer know what to do ...
Actual BIOS version - 2.13:
h**p://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_2.13_A_A.zip?acerid=634950419479639493&S tep1=Notebook,%20Ultrabook&Step2=Aspire&Step3=Aspi re%20V3-571G&OS=8cn1&LC=pt&BC=Acer&SC=EMEA_21
Original BIOS version - 2.04:
h**p://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_2.04_A_A.zip?acerid=634846811372439768&S tep1=Notebook,%20Ultrabook&Step2=Aspire&Step3=Aspi re%20V3-571G&OS=8cn1&LC=pt&BC=Acer&SC=EMEA_21
RMN: Q5MV1
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Aug 6, 2013
I have a New Windows 8 Acer Aspire V5-571P Touch Machine, Everytime I go to facebook homepage or a site that has a like button extention the whole system will freeze Things I have tried.
Clean Boot
ReInstalled Chrome
Removed All Extentions From Chrome (it worked for a few days then the problem appeared again)
It will freeze for 20-40 secounds then everything will be normal untill I reboot the system again?
This issue has been coming and going for the past month and the PC is only a few months new.
I'm starting to think its a hardware or major software issue sinced ive tried everything even re-installing Windows 8 that fixed it for a few days and then the issue re-apperaed and no I haven't downloaded anything that would of conflicted.
The issue does not appear in safe mode or firefox the last time I checked a few weeks ago.
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Jun 30, 2014
My system started pausing/freezing, log files showing some errors about not finding some *.dll files. The system will still boot; I enabled the administrator account, but have lost the original user profile. All the docs/files are still there in the usual c:usersusername... directories. Installed Seagate's SEATOOLS app and it reported a failure, not completing the process. I used the recovery app from Acer and created a bootable recovery device (Seagate expansion portable drive) and a CD of drivers and apps. I am told this system has a small SSD, but it is hidden because it is for the OS, Windows 8.
I've put an identical replacement drive in; I changed bios to boot from the external USB device and it comes up in what appears to be recovery mode. I select option to completely refresh system, but it then comes up with "drive where windows is installed is locked". I select the reset option, it asks whether I want to re-partition. If I select yes, it returns 'unable to reset pc system drive cannot be found'. If I select no to repartition, it returns 'unable to reset. A required drive partition is missing.'
Using the recovery app, I can get to command prompt; it comes up as windows ver 6.2.9200, x:windowssystem32, The c: dir<enter> command returns efi (D), bootmgr, boot (D), bootmgr.efs and sources (D). I insert another usb stick and those files show up correctly.
Also, a byproduct of installing drive it indicates it can't find a battery now!
Why the reset or recovery options are not able to see the replacement drive? Since I used a Seagate expansion portable drive rather than a 16gb USB drive, is that the problem? I believe Windows 8 won't allow the use of a DVD for the recovery process (size issue?).
Could I consider doing a reformat and clean install of Win7 pro? Will I need to change the boot bios setting from UEFI to legacy? Would I still be able to reinstall Windows 8 at some point in the future if necessary, or should I try to work with the Windows 8 configuration?
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Sep 15, 2014
Ok, acieved to downgrade/upgrade the BIOS version with the Acer XC-603 to be able to downgrade to Windows 7. Do i really have to delete all partition or can leave the recovery partiton un touched to always be able to recovery the original OEM Windows 8.1 that comes with the machine from out the factory? I always want to be able in case i mess up recover my Windows 8.1 installation thats pre installed on the recovery partition.
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May 11, 2014
I have an Acer Aspire V5-472P laptop. My problem is that the battery indicator on the taskbar is malfunction. It stays "100%" at least until 2-3 hours and now the battery life ends at around 50%. Before this, it was around 20% then 30% then 40% and now 50%! It just keeps on increasing and I don't know what the problem is! I have changed the advance power settings. There should be a warning for low battery but there's none! I feel like the battery life is getting lower too. Is there something wrong with my battery power apps or something? Or is it a BIOS problem? Or something else?
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Aug 10, 2014
However I am experiencing problems with the sound. It just doesn't appear to be working, despite the volume being turned up to the max. The problem usually fixes itself briefly after a restart but it then cuts out after time.
None of the playback devices are muted. When I try testing the speakers, I get an error message saying "Device in Use: Please close any applications using this device for playing audio" - however, there doesn't appear to be any device using the speakers.
I have recently started using an HDMI cable to use my laptop through my TV
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Apr 2, 2014
my laptop upon powering on i get an error message in the top left hand corner stating operator system not found or detected w/e also accessed bios screen via F2 and the HDD not found not to sure what HDD is i think its harddrive info would work. Anyways i purchased a five disk media restore which contains 1 system disk 3 part recovery media and 1 disc titled language. upon attempting to restore the loading gets hung up in the process also tried numerous times and sometimes wont even allow me to select a restore route.
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Jun 20, 2014
It's an acer aspire v5-573PG, specs are
Intel Core i7 4500U (1.80GHz)
8GB Memory 1TB HDD
NVIDIA GeForce GT 750M
I have had this AWFUL buzzing sound accompanied by what seems to be a frame or so of lag when playing video games, watching Youtube videos, or watching windows media player videos. It sounds like the buzzing sound when you get a blue screen of death and it occurs about every 30 seconds. It comes through the speakers and I have tried different earphones to no avail. I found a youtube video showing the EXACT same sound I recieve!
Url....
It's the buzzing sound about 3-7 seconds into the video. My buzzing / stuttering is nowhere near as severe-at least not yet. In fact it seems to have started about week ago, very rarely I was hearing some static while watching youtube videos but it wasn't much and I figured it was from the headphones. I've been having all kinds of problems with my disk and memory usage. I've had some programs hogging outrageous amounts of my disk such as windows protection and now periodically, windows modules installer worker. Something is wrong. This should be a powerful laptop more than capable of handling basic idle windows. Even when I have just firefox and windows media player open.Is something like windows media player supposed to take so much of my disk? I have updated everything I can including my graphics card and the sound drivers.
This is what I get from sfc /scannow
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Mar 2, 2014
I wanted to install w7 so i accidentally formatted some drives. then noticed i cant install w7 because of the gtp partition. as you can see in the pic partition 1 the recovery one looks like it wasn't formatted( i cant remember as i formatted the partitions 3 months ago) so is there any way i can use that recovery partition to restore windows 8
I have tried the alt+F10 menu. none of the following ways in the menu let me restore or reset the laptop. i tried all of the options in the picture none worked
So I am left with an laptop with no os how can i restore the pre installed Windows 8 or install w7 (i have a w7 cd)
The laptop is an aspire e1-571
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Jul 30, 2014
Working with ACER Aspire E1-510, 15.6 HD LED LCD with Windows 8.
UNABLE TO ADJUST BRIGHTNESS.
Have tried Control Panel, Fn keys.
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Jan 14, 2014
My friends were playing around with my old laptop which was an Acer aspire v5 with a core i3 by trying to guess my pin. No matter how many times they tried, it wouldn't lock or anything. I got that laptop replaced because it was malfunctioning. The replacement was practically the same model but with a core i5. Again, a friend tried to guess my pin but after a lot of tries, the pin entry box disappeared and got replaced by a password entry box.
I forgot my password because I rely too much on my pin which is shorter and easier to remember and the "sign-in options" button disappeared so I can't log in with my pin. I also can't log-in using my Microsoft account password which I changed. I'm pretty sure this isn't because of the model change. Oh and another detail is that my old laptop's OS was windows 8 when my friends played with it while my new one's OS is windows 8.1. I have really important files there and it's new so I haven't had time to back-up.
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Apr 14, 2014
Why I had to enable UEFI in my bios to be able to install Windows 8.1 with update in my pc?
D510Mo using na hdd from acer notebook. Removed the partition using diskpart, cleaned it... no joy!
Windows setup says it couldn't install in that disk and I had to check the install logs (where the hell those logs are saved?)
There where no GPT partition on disc, no nothing...
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Sep 3, 2013
I have a HP envy m6 notebook and when im viewing websites the brightness will keep randomly changing. Why is this and how do I stop it? I've gone into the settings and turned off the 'enable adaptive brightness' but it still seems to keep happening.
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Jan 20, 2013
I bought an Acer Aspire V3-571G brand new a few weeks ago and I'm sending it back for a refund. I'm currently having problems with formatting it. I need to remove all my personal information from the laptop but Windows 8 was pre-installed with no recovery disks in the box. When I try to format the main drive it says I can't because thats where Windows 8 is installed and running from. This is my view from Disk Management:
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Feb 12, 2014
My Computer: Acer | Aspire V5 | Aspire V5-552G-X412 | Overview
As of a few days ago, none of the apps in the "windows" menu will open. My Store also will not boot. It opens, animates, and closes. I've tried many solutions, none of which have worked. *Note*: My resolution has not changed. It is still 1366x768.
Solutions I've tried:
1. Changing resolution: fail
2. Running "sfc /scannow" in CMD in admin mode. Result: stops at 53%, says it it unable to fix corrupted files
Also tried opening the .log file. Says I'm not an administrator, when I have set my profile to admin. (I am the only user)
3. Clean boot, attempted to "sfc /scannow": fail
4. Using Microsoft account and local account. (I used a local account originally and tried switching to an MS account. This did not fix it.)
5. System "Refresh": says it is unable to complete refresh after reboot.
6. UAC was not changed, although I tried playing with the settings. Did not work.
7. My Anti-Virus has not been modified in any way. No firewall should be affecting this.
8. This happens on any internet connection.
I really do not want to resort to restoring the computer to factory settings.
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Jun 29, 2013
I have an Acer Aspire M7710 which I installed Windows 8 on.
I wanted to use the reset windows option under the advanced settings option. After selecting the reset option it said it would reboot. This was about 5 hours ago and all I have had is a black screen.
Eventually I powered off my computer after 4 hours waiting as something seemed wrong. When I powered my PC back on I get nothing, just a black screen again.
I thought I would just boot from the Windows 8 dvd and reinstall but for some reason I can't boot from dvd anymore.
I googled around looking for option how I could enter my bios or change the boot order for cd/dvd but I can't get any keyboard shortcuts to let me boot from dvd or enter the bios.
How I can boot from dvd and reinstall?
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Aug 2, 2013
I upgraded to Windows 8 and now I noticed that the headphones won't work. First I followed some troubleshooting that concluded on uninstalling the audio drivers including some Intel version of the driver and then when I rebooted then the sound worked.
Now it happened again and I really don't want to be uninstalling the driver every time I want to use the headphones.
I downloaded the latest driver on Intel site and updated but no results.
I checked on sound settings and there are no headphones detected. Maybe there is some way of forcing the detection.
Name of the Intel to driver: AUD_Win8_Win7_6.0.1.6914_PV.exe
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Jun 14, 2014
how to boot Acer Aspire 8735G-6198 from USB flash stick.I know Bios in this laptop does not support USB.I d like to install W 8 as Windows To Go.
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