Debugging :: Random BSODs In Windows 8 (Acer V3-772g)
Mar 30, 2014
I have bought my Acer laptop about 6 weeks ago and immediately updated to windows 8.1 (it had preinstalled windows 8). So after doing that I got first BSOD in two or three days. Because I thought I did something wrong during the update or when installing some of my applications, I decided to refresh my computer to factory settings after getting a couple of more BSOD's. So I did a factory reset and updated to windows 8.1 according to the instructions by Acer. Everything went great except for one thing. After a couple of days, BSOD's began repeating again. So I decided to update all of my drivers and uninstall McAfee internet suite. Nothing worked.
I finally decided to do another factory reset, but this time to stay on Windows 8 and run only basic software for couple of days and then begin to install some of additional applications. Everything went fine, but after two weeks without crash, it happened again. And it happened random, so I didn't keep in mind which software was last installed. So that first one on Windows 8 happened on March 19th, and second one happened today.
Both of them were driver_irql_not_less_or_equal with ntoskrnl.exe
I don't know anymore what to do... I'm including .zip file in attachments for further analysis.
I did a fresh install hoping that it would get rid of my BSODs which were numerous. So far, I only have 5 BSODs that I have had the patience to allow Windows to get to 100% on. I easily BSOD once a day, most are with MEMORY_MANAGEMENT or IRQL_NOT_LESS_OR_EQUAL.
I have run memtest86+ ad nauseum with no errors, as well as Prime 95 for over 24 hours, I am stable and these are not temperature errors (30c idle, 71c at load).
I've tried lots of different driver updates across everything to solve these BSOD errors and at many times had thought I'd solved them only to crash later. They *mostly* occur during gaming, but a couple times have just been while browsing the web.
I've uploaded the required .zip according to instructions and here's a screenshot of Speccy, showing my system specs:
I needed Windows again and decided to try it once again and immediatly got random BSOD again, right after a fresh installation and even after getting all updates and all the newest device drivers. Being within warranty I handed the notebook in to an authorized service partner. Disappointed I switched back to Linux and never had the time to investigate the problems any further. I also installed Windows 8 and the problems persisted.
Now I decided to investigate any further and decided to install Windows 8.1. From the beginning and also after upgrading to the newest available device drivers I'm experiencing the following BSOD.
Just a screenshot from BlueScreenView:
Attached you find the results of SF Diagnostic Tool. I also get some other instabilities, like crashing System Services, as shown in Event Viewer screenshot:
I did some memory tests, several with different versions of MEMTEST86+ and one over 48 hours with Windows Memory Diagnostic. I also ran Intel Processor Diagnostic Tool and got no errors.Assuming failing device drivers I enabled Driver Verifier as described in the forum (only mentioned tests and non-MS-drivers) and oddly I experienced only 1 BSOD during about 48 hours of operation with activated driver verifier (but unfortunately nothing driver specific). Normally I get at least 2 BSOD a day.
I've a problem with my computer. From a few day i expect a random BSOD on my computer. I don't have do nothing like hardware modify or software upgrade but the problem still persist.
Today I've try to reinstall my OS (Windows 8.1 Update 1) but the problem still persist. Try again without install any driver, but only following Windows Update and the problem appear again. I've 2 MiniDump and a FullDump ...
I've had a mild BSOD (mostly page_fault_in_nonpaged_area and rarely irql_not_less_or_equal) problem since I built my computer (3 years now) but after trying to figure out what caused them and finding nothing I just gave up and dealt with them. Recently I reinstalled Windows and went from Win 7 to Win 8. I formatted everything and apparently it is not a virus or software problem. The reason I dealt with them was because they weren't coming up as often as they do now. They are so frequent I can't work or do anything anymore.
After browsing a few forums I learned it might be a memory error. So I tried removing the RAM sticks and shuffling them around the slots. I ran memtest86+ for around 12 hours (making 10 passes) and it found nothing.
I also read it might be the hard disk's fault. I tried unplugging every one of them (besides the one with the system) and ran CHKDSK and nothing.
They appear completely at random; closing or opening Windows, surfing the net, browsing data on disks, etc. I am completely lost.
maybe 2 weeks I get randomly BSODs, sometimes with "Multiple_IRP_Completed_Requests", sometimes with "PFN_LIST_CORRUPT" errors.
It felt to me that they appeared more often after starting the computer out of standby/hibernate. But today it happend while watching a video over HDMI. After starting, Windows tells me that it wants to send the following to Microsoft (just in case it's important):
I bought a new custom built PC from EveTech around 2 months ago for $1900.00. I installed windows 8.1 on it, and have just been receiving ENDLESS BSODs. At first I found out that Windows 8.1 does have issues with BSOD, so I installed Windows 8, hoping this would have been the solution.
I started doing some investigations on how to read BSODs, and initially I thought it was because of outdated drivers, bad memory etc, because all the posts that I read said that this is MOSTLY the cause of BSODs. I installed every program under the sun to search my drivers, and all stated that everything is updated...
Going further in the investigations, I thought it was because of overclocked CPU and GPU hardware, but even after resetting it back to factory default, I am still having this issue.
The absolute worst part of this, is that the BSODs are never the same - they are constantly throwing a new .sys file stating that "this is the problem".
I checked ram with hci test and cpu stability with prime95, everything went smoothly and without errors. But i got 2 bsods afterwards when i tried to type url in Firefox.
Previously with win7, I had a Windows 8 dually installed. Back then, I used to get the first error only, very frequently, and only in Windows 8. I had ignored them because I had Windows 8 installed only for testing purposes, and I thought they would go away. But now, they just keep popping up, with the reference by pointer error popping up 4 damn times in a row. And may I also add just how slow my PC gets before a BSOD?
I've tried looking them up, but the solutions seem to involve the removal of different drivers. So I thought of just creating a new thread instead. I have a few games installed and I do overclock my pc sometimes, but the recent BSOD (irql) took place when I was watching a video on youtube. I am attaching the SF grab and a bluescreenview report (the 5th error in it is the dpc watchdog violation).
This might be completely irrelevant, but I'll mention it anyway. The previous Windows 8 is still installed. I tried deleting it from msconfig, and was successful, but the files are still there and it seems to be the 'system partition' right now. See my previous thread for more info.
Happened again. Uploading SF grab with bluescreenview report.
Happened a few more times. I'm trying to keep the logs updated. Another thing; my PC now seems to be very slow and sometimes when a crash occurs, all the online accounts I'm logged into (Facebook, Eight Forums, etc.) automatically logout. This was also the case in my earlier Windows 8 installation. And the latest crash appears to be of a different driver.
I'm experiencing random BSoDs on upgraded computer. I'll admit that in previous build I also had BSoD's and it may be related: BSoD BCCode 3b and 7e- random but mainly games - Windows 7 Forums
What I've already tested: 1) Disks full scanned in HD Tune (no problem). About SMART: Samsung shows warning state in C7, but other programs don't see any problem. It shows 1348 and had not increased. 2) RAM tested separately for 3,5 and 7 hours - no errors. But it showed strange timings (19-15-15-31) when bios and CPU-Z says correct: 9-9-9-24 3) PSU tested with multimeter. Voltages are same in idle and stress: 5 V: 5,20-5,23, 12 V: 12,10-12,15, 3,3 V: 3,35-3,39. They were changing continuously between the varies, don't know if it's correct. 4) Temperatures are OK 5) No OC 6) 10 min Furmark - no problems
BSoD info: 1st: PC was quite idle - I left it for download games on Origin and Steam 2nd: computer was idle, maybe chrome and instant messenger on but I didn't use the PC 3rd: It was at the end or even after the origin finished downloading a update and when watching flash player video
I have just put together my third build and I'm running into problems
CPU: Intel Core i7-4770K 3.5GHz Quad-Core Processor Motherboard: ASRock Z87 Extreme4 ATX LGA1150 Motherboard Memory: Patriot Viper 3 16GB (2 x 8GB) DDR3-1600 Memory Storage: Samsung 840 EVO 250GB 2.5" Solid State Drive Storage: Western Digital Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive Video Card: EVGA GeForce GTX 770 4GB Dual Superclocked ACX Video Card Case: NZXT H440 (Red/Black) ATX Mid Tower Case Power Supply: XFX ProSeries 750W 80+ Gold Certified Fully-Modular ATX Power Supply Operating System: Microsoft Windows 8.1 (OEM) (64-bit) CPU Cooler: Kraken x60
A week or so ago I installed windows on the SSD, set everything up. I had some issues with windows detecting the HDD but once I installed all the motherboard drivers, new bios, etc., everything seemed good. Unfortunately I started hitting random BSODs quite frequently, each time a different type. I got frustrated so I re installed windows and did a more patient and methodical install of the drivers and software. Tonight I got around to installing the remaining motherboard drivers, as well as a few of my apps (things like Chrome, Dropbox, Evernote) as well as GPU drivers, Audio drivers, etc.
I have been experiencing bluescreens with increasing regularity. I've made sure all of my drivers are up to date. I've run dskchk, and done the windows memory test, neither of which have come up with anything. I am at a loss of where to go from here as these dmp files make no sense to me. I've attached the .zip from the sf diagnostic tool.
System: OS: Windows 8.1 Pro CPU: Amd fx-8350 stock-clocked cooled with coolermaster hyper212 evo GPU: Asus Direct CUII Gtx760 Motherboard: Asus Sabertooth 990fx BIOS version 1604 RAM: 8GB 2x4 gskill Ripjaws 1600Mhz Boot Drive: Ocz Agility 3 120GB PSU: Ocz Fatality 750watt
I've been having fairly frequent, seemingly random BSOD's lately, only major hardware change I've made recently was upgrade my videocard to my current Nvidia GTX 750 Ti.
Errors are multiple, including Kernel_Security_Check_Failure, PFN_List_Corrupt, and System_Service_Exception.
Ran memory check and hard drive error check, no problems there.
I got a new Dell XPS 8700 a few days ago, and have been getting pretty random BSODs always containing ntoskrnl.exe as the cause on my blue screen viewer. They tend to happen sometimes in game, on game closing and once on start-up. Some games I can play for hours and no blue screen some I play for a while and I get one. I've tested all my RAM and my HDD for bad sectors and errors.
I have uploaded my dump files and system info
UPDATE: I'm not 100% positive but it seems like these BSODs only happen on games that have access to an internet connection. It has never happened on games that are single player only.
I've been getting BSODs a few times a day when I'm not plugged into an external monitor. Sometimes I'll get an artifacted screen or just a random restart. I thought it might be an overheating issue so I took apart my computer and cleaned all the dust out. While it worked for temperatures a little, it didn't solve any of the restarting problems. The max temperature range has been similar (around 64-67~ degrees C under load) but the min and average has been a little better. (47 and low to mid 50s respectively)
The main filenames that have come up in the BSODs have been ntoskrnl.exeintelppm.sys
My problems started on 8, so I did a fresh reinstall of Windows, updated to 8.1 and reinstalled all the newest driversI kept having problems so I uninstalled the newest processor driver from Intel and used the one that HP suggested. If anything the BSODs have been more frequent.I've done the standard diagnostic tests in the HP PC Hardware Diagnostics (UEFI) tool without any errors although twice after my computer has been having rebooting fits it has frozen up before I even got to the tests.I've done Intel's Processor Diagnosis Tool a few times and have passed everything at load level 8. It says my temperature is 35 degrees C below maximum.
Things I haven't done
Memtest for any extended length of timeAnything y'all can come up with
I've attached the output the SF Diagnostic Tool is giving me.
edit:and if it's not a driver issue, I'm hoping it's a memory one. Since the Intel HD 3000 would share system RAM, if the system RAM was faulty that could be a reason why my computer
1) freezes outside of windows on occasion,
2)artifacts w/ a frozen system,
3) BSODs.
I'm not sure why it would change when I plug a monitor in through HDMI though. I don't know if or how the HD3000 would handle an external monitor any differently.
I have problems with BSODs and computer unexpected power loose. Even in idle mode computer cxan restart itself. When I go to the sleep mode and wake it up I have always mutiple bsods at the windows startup. After few resets it starting up correctly and then sometimes (sometimes not) rebooted in second.
In my computer there is minimal hardware connected:
I've been experiencing seemingly random BSODs, mostly during gaming but also after gaming or even before doing anything at all.
Sometimes, but much less often, there's been random reboots or crashes without a BSOD.
What I've tried so far. Updated drivers for graphics, network and chipset.Uninstalled Avast, now using Windows DefenderReinstalled WindowsMemtest86+ for all my RAM together, 30 passes, no errorsMemtest86+ for each piece of RAM alone, 70-75 passes each, no errors
All the memory dumps in my archive are from after reinstalling in Windows, before that I also experienced the same kind of issues.
Between the BSOD of Jan 4 and Jan 17 I upgraded my graphics card from MSI 6950 to Sapphire R9 290. Same issues with both cards.
Lately I've been getting the same BSOD over and over. It wasn't as bad at first, but at this point it happens almost every day, sometimes multiple times.
I've just bought a new Acer Aspire V3 772G. My laptop crashes or reboot by itself every times i play a video game. Sometimes 5 minutes or 2 hours later.
-I update all the drivers from the Acer Website. -I've updated the Bios to 1.15 (the latest). -I've already run a memory test with Memtest86 during 10 hours : no single error. -I've run a CPU test with intel with intel Processor diagnostic. There's a warning which says CPU Frequency Test Passed with Warning!!!
The processor frequency could be affected by power management features. In order to ensure the processor frequency is not affected by a power management setting, enter BIOS, load defaults, and disable any 'Over-Clocking' or power management features that may affect processor frequency. Also, set any software applications which control power management features to default.
I didn't overclocked my CPU. I don't know whether it's overclocked or not. It's a second hand laptop.
-I've tried to test my graphic card with AtiTool but when i run it it says ''The Kernel Mode driver does not seem to be running A device driver is required for communication with your video hardware. -I've also run a hard disk test with HDtune and it seems that i have 381Mb as bad sector.
My specs : IntelCore i7-4702MQ 2.2ghz with turbo boost up to 3.2ghz Nvidia Ge force gt750m 16gb ram DDR3 L 1to hdd West digital Windows 8 upgraded to windows 8.1 64 bits
Ive been having some random BSOD`s all pointing to different files, i`ve even had two today (of which i can only give one error code since the other BSOD was all teared up and unreadable) I`ve had one that said:
Driver_IRQL_Not_Less_Or_Equal afd.sy
The other BSOD`s were not legible. Im currently using windows 8 and not 8.1 since i am a gamer and i`ve heard a lot of bad things about 8.1 and gaming so i never upgraded. I`m at a loss of what to do here on a side note i`ve also noticed that some games (usually steam games and particularly a game called Dust: an Elysian tail) keep crashing with the notification:
Lately i am getting some bsod's while playing games. They started in Windows 7 and did not involve any software installations ( PC ran all games for 2 years and suddenly they appeared).
I've been trying to troubleshoot an issue with my fan speed running at max speed from boot to Windows 8.1 desktop loading. This happened after installing Alienware Command Control which, unbeknownst to me, was not compatible with Windows 8.1 x64 and has, I think, loaded an incompatible (with Windows 8.1 x64) firmware version to my MIO board.
To try to remedy this I have:
Uninstalled that software. Performed a power drain to see if that would reset the MIO board (which controls fan speeds). Tried restoring a previous disk image. Tried installing a fresh copy of Windows 8.1 - this step went wrong for some reason and didn't complete. Tried a CMOS reset.
None of this has worked and now I'm stuck in a loop I can't get out of.
If I try to boot from the drive I fresh installed Windows 8.1 on, I get BSOD "whea_uncorrectable_error".
If I try not boot from a Windows 8.1 install disc or my Macrium Reflect repair disc, I get BSOD "Machine Check Exception".
I've tried a CMOS reset a couple more times, made sure the time is correct and have loaded optimal defaults.
I'm at a loss what to try next. Prior to the BSOD's, I'd decided to gamble on it being a MIO board problem and ordered a new one from eBay.
If I can't install Windows then the new board is useless. I don't believe the MIO board is causing the BSOD's - it booted fine (albeit loudly) after restoring to a previous disc image of Windows.
I use lenovo z510i i7 4702QM 8gb laptop.Nearly everyday i'm getting a bsod while working.I only use my laptop for my job,never play games or make hard use.I belive that bsods are from device drivers of microsoft.All intel and nvidia drivers are updated from their own sites and other from lenovos site.*.zip file attached to this message contains the dump file of last crash.
my PC's been plagued by various issues for a while now, such as various BSODs and programs suddenly crashing and unwilling to start again until a reboot. I'm hoping the fix for the latter is the same as the fix for the BSODs.
Since the blue screens usually seem to reference some form of memory, be it physical or virtual, I've had windows memory diagnostics do a bunch of extended passes, but it found no problems, and Samsung Magician says the SSD is fine too, which means I'm increasingly hopeful it's just a software issue.
Latest dump was made with driver verifier, by the way.
PC is an Asus Z87 pro mobo, with i7 4770k CPU and Geforce GTX 780.
The problem I am having is being caused by ntoskrnl.exe And I believe this is a major problem. Before it gets out of hand I have come to this area to report it.
As you will see from the .dmp files I have uploaded, I am having issues around every 20mins -1 hour.
I have only recently installed Windows 8 Pro, to avoid BSOD's as I have been experiencing an overload of them on my Windows 7 Installation. To be safe I have made a dual boot to avoid file deletion, so I can also upload those .dmp's if you wish.
This computer isn't even a month old and it is acting up. A common "Bug Check Code" is 0x0000000a. This was on Windows 7. Now a common "Bug Check Code" is 0x0000001a.
I have been using an application called BlueScreenView to access and see what Codes I've been receiving. I've been signing into Windows 8 using a email address I created.
For the past couple of months, I have been noticing unexpected freezes on Windows 8. Since I have access to MSDN, I decided to do a fresh install of Windows 8.1 to see if it solves my problem.
Now, when it freezes, it actually shows me some useful information. BSOD is labled as BAD_POOL_HEADER and I have grabbed the 2 dump files and other info in the zip file attached to this post.
Memtest and Chkdsk show no problems after running both. Memtest did about 6 passes last night without any errors so I know for sure it's not a problem with my RAM. Chkdsk showed no errors after running it in my 8.1 bootable USB so my SSD is fine. I also have the latest Kingston SSD firmware. NVIDIA Graphics card drivers are also updated to support Windows 8.1. Still not sure what's causing it.
