Debugging :: CyberpowerPC - Computer Randomly Shuts Off - No BSOD
Jan 26, 2014
CyberpowerPC AMD FX-Series 8GB DDR3 500GB HDD Capacity Desktop PC Windows 8.1 64-bit Gamer Ultra 2140
[URL]
This started happening around 4 days ago but, since then I have system restored to a previous point and yet the problem has persisted. It has recently dropped below freezing around where I live which is unusual; however, I am in a dorm and the temperature has remained constant. I haven't really downloaded anything harmful that I am aware of in the past few days either. I also hope I got the dump files thing sorted out correctly considering there is no BSOD.
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Jul 30, 2014
A couple of weeks ago my old PSU blew up. It did kind of like a explosion sound and some flashing, very impressive. I inspected the motherboard and I could not find any damage whatsoever. Only the PSU seemed affected.
After that I bought a new PSU (Tacens MP700 - 700W), an aftermarket CPU fan (Cooler Master Hyper TX3 EVO) and some extra chasis fan to improve air flow and lower the temperature. I plugged everything in, and system started with no apparent issues.
However since a few days ago sometimes my PC restarts without saying anything, some other time it just freezes (very annoying) and some other times it gives me a BSOD with the errors CLOCK_WATCHDOG_TIMEOUT. The frequency of these failures:
- Normal use like browsing, email, programming --> not very often
- Playing game like iRacing --> sometimes it freezes
- Playing game like PES2014 --> it always freezes, sometimes during the first match, sometimes after a 2-3 of them
After googling it appears is a hardware problem so I wonder if the damn PSU damaged some of my other components. The thing is the original PSU was intended to be for a quiet HTPC but I started to work from home and suddenly became a work station. I should have improved the PSU among with the other components (CPU, memory, etc.) but I did not think it was necessary. Bad decission I guess.
I've monitored temperature and it does not seem to be the issue as using a benchmark software at 100% CPU during 30 minutes temperature does not go over 65C on the CPU (I live in Spain where ambient temperature is around 30) and motherboard never pass 68-70. Right now while browsing temp is 35 for the CPU, 45 for the mobo and graphic, 30 for HDD. Pretty normal I think.
I have also upgraded from Windows 8 to Windows 8.1 hoping it was a driver issue but not success either.
Find attached the SF report. Added new crash info:
System errors:
=============
Error: (07/30/2014 01:38:31 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:
%%3
Error: (07/30/2014 01:36:11 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:
%%3
[Code] ....
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Mar 17, 2013
My first build and am having problems with windows booting extremely slow, running buggy and shutting down on me randomly. It typically shuts down during strenuous tasks such as gaming and installation, but has shut down in the UEFI bios, once. When I boot back up I almost always get to the sign in menu but after putting in my password it takes a good 3-5 minutes before the start menu pops up. Sometimes it'll load up to a black screen where I can only use the mouse pointer, and access the task manager. Wondering if it's my motherboard or if it's just a driver problem. Running an ASUS M5A97 LE R2.0 with an AMD 8350 black and an Sapphire 7870 XT with two sticks of cheap 4 GB 1333 MHz ram.
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May 8, 2013
A few days ago my comp randomly crashed while I was playing a game. It gave an error "KMODE_EXCEPTION_NOT_HANDLED (NETwew00.sys)".
Every time I turn my laptop on it gives me that error, but I can use it find in safe mode. Also found out, my comp crashes when ever i connect to any wifi.
I have an alienware m14x R2 Windows 8
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Sep 15, 2014
I've got a small BSOD problem with my Windows 8.1 x64 installation. An hour ago my computer crashed while I wasnt near it (it only heard the restart peep). The last time it crashed I was able to note the error message, which stated:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (nvlddmkm.sys)
After googeling a bit I found out, that the BSOD might be caused by bad drivers, so I enabled the Driver Verifier (following this instructions). I hope the crash dump mentioned in the driver verifier HowTo is included within the .zip. I've found another dump file under C:WindowsMEMORY.DMP but thats about 450MB, so I probably cant upload it here. So I copied the text with WinDbg x64 and put it here: Microsoft (R) Windows Debugger Version 6.3.9600.17029 AMD64 Copyright (c) Mic - Pastebin.com
After having a crash with the verifier active I dont know what to do now
My system
- Motherboard: Gigabyte GA-Z97P-D3
- CPU: Intel i5-4460
- GPU: nVIDIA Geforce 8800 GT
- 8GB RAM
- Win 8.1 x64 (with all updates)
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Sep 15, 2014
I recently purchased this Acer Aspire V3-531 laptop to replace my Acer Aspire netbook which had provided faultless service for 3 years. The new laptop works well, however, I have an intermittent problem when the laptop will shutdown/restart mostly straight after waking from sleep mode and once while idle.
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Feb 5, 2014
So, yesterday is the first time this has happened. It has never happened before. The first time it happened yesterday, I Was watching some TV shows online, and then I got the PAGE_FAULT(...) error code.
I tried running my Anti_Malware scanner to see if that could pick something up. It crashed again just as it started.
So I tried Advanced SystemCare. Again, same problem.
And it just keeps happening.
I tried refreshing my computer to see if that would do anything, but it crashed during that too.
I ran the SF Diagnostic program and I have the .DMP files (But I can't seem to upload them. Maybe I'm trying to upload the wrong ones, I don't know.)
Anyway, these are the specs of my system. HP ENVY DV-7 7270CA (less than 8 months old) running Windows 8 (as I wasn't able to update to 8.1. I got the 0x80000004 error, or whatever it was. I can't remember exactly), 8GB DDR3 1600MHz RAM, Intel Core i7 3630QM, NVIDIA GT630M (2GB) GPU, and a 1TB 5400RPM HDD. Don't know what brand, I didn't check.
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Aug 26, 2014
I've been constantly having problems with random freezes on Asus N76Vz notebook @ Windows 8.1 x 64 with latest updates. I don't remember updating any drivers or installing any software that could be capable of doing that, so it has begun out of sudden.
Freezes are actually pretty weird. It starts with a partial freeze, i.e. I can still switch between opened programs, I can still open new tabs in Chrome (it won't open any new sites though, just rotating circle icon), winamp will keep playing music etc., actually all programs will freeze only partially, nothing like I've ever seen before. But I can't close any currently opened programs or open new ones, including task manager. Explorer (+Classic shell) will freeze (become completely non-responding) as well, so sooner or later, I will have to force shutdown computer and turn it on again.
Where to look at because there's not a single minidump report. S.M.A.R.T status is telling me that SSD (with latest firmware) and HDD (0 bad sectors) are completely fine (checked with Hard Disk Sentinel). Computer is not infected nor have ever been (Comodo Internet Security for active protection, also scanned with malwarebytes, hitmanpro, TDSSkiller and adw cleaner). I have the latest BIOS and the latest drivers from official ASUS support website.
There are no other problems with Windows, except a lot of times I can't reboot Windows normally - it will stay at reboot screen forever. I've already tried turning off hybrid shutdown.
And another problem unrelated to Windows freezing mentioned above. Sometimes I can't close an application (Winamp and iTunes mostly) and killing in task manager from Processes tab also won't do anything. But if I try to kill it from Details tab, I get "The operation could not be completed. Access is denied." error. I've Googled about that one as well, most solutions were solved by unplugging USB devices, but I don't have any connected at all, so dead end here too. I've also tried with Unlocker and FileAssasin and they can't do anything as well in that case.
Since there are no minidumps, I've collected system, application and administrative events around occurrence of random crash. I'm also posting system summary and hardware report from AIDA64.
Have a look at here: [URL] .....
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Aug 5, 2014
I've been getting a BSOD on and off for a long time now. I got one everyday for a couple days and haven't had one since, but I got one today so I've decided I need to fix this. I know this is a Windows 8
MSI GE70 laptop
Windows 7
Intel Core i7-4700 CPU @2.40 GHz 12 Gb RAM
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May 12, 2014
I am getting a BSOD since one week randomly with the message IRQL_NOT_LESS_OR_EQUAL. BlueScreen Viewer showes me, that it is caused by the driver ntoskrnl.exe. Before I got this BSOD I updated my Windows 8.1 to Windows 8.1.1 . Since this time, this error happens randomly!
My system specs are the following:
Laptop: Asus S400 CA
CPU: Intel Core I5 3317 U @ 1,70 GHz
Memory: 8 GB
Graphics: Intel HD Grpahics 4000
Mainbord: Asustek S400 CA
Antivirus: Avast! Internet Security (Version: 140512-0)
Before I got this IRQL_NOT_LESS_OR _EQUAL error I also got the BSOD Driver_Power_State_Failure. I figured out, that it might be the Bluetooth Driver, as buescreenviewer stated the driver causing the error is btfilter.sys.
I attached also a SF Diagnostic Tool File!.
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Aug 5, 2014
I have bought my laptop before 2 months and i have BSOD since then , nno matter what im doing ... Once it happened while there was no one using the laptop .
p.s. here are some of the BSOD codes i had :
PAGE_FAULT_IN_NONPAGED_AREA
NTFS_FILE_SYSTEM
SYSTEM_SERVICE_EXPEPTION
SYSTEM_THREAD_EXEPTION_NOT_HANDLED
they are different everytime
p.s.2 when i bought the laptop it had linux installed ( i think ) or it was ready for install . Could the problem come from there , and if yes what can i do about it . Im not so known with those things . Ive heard about a hidden memory which should be deleted (if there was linux before ) and its going to fix the problem , but i dont know what is that memory and where i can find it. Ive send the laptop on authorized repair service of Acer ( cuz my laptop is still in guaranty ) , and yes they didnt fix it .... 2 times ... the first time they gave me the laptop with new HD , second time they told me something about a "weak connection" that they "fixed". BUT my laptop is still here and i ahve BSOD randomly 2-3 tiems a day , and every game crashes after 10-30 mins after start . I wil lsay it again - the BSOD appeared once or twice without me even touching the laptop
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Jul 11, 2014
System Win 8.1 Pro 64
P5W DH Deluxe BIOS 3002 with Q9650 3ghz quad. 8GB mem. nVidia Eng450 GTS, Creative X-Fi platinum sound card, TP Link 450N dual band Wifi adapter
I have been having continual BSOD at the rate of 1 or 2 a day since I installed Windows 8.1 on the 9-Apr-2014.
The errors are not consistent and so at first I suspected memory.
I have run every memory test including memtest86 for several hours at a time but could not find any problem. Regardless I bought and replaced all my memory with new. I am currently running my DDR2-1066mhz (5-5-5-15) memory at 875mhz (5-6-6-18) so well underclocked.
I have replaced my CPU! The graphics card is new NVidia ENG 450GTS and I found having the NVIDIA HD Audio drivers enabled would cause many BSODs even though I didn't use that functionality. They are now disabled.
I was getting a lot of internet download errors and so I replaced an incorrectly recognized WIFI driver (detected as Atheros) for the correct TP link driver.
I let DriverVerifier run for over a day with no errors detected.
I let Windows 8 memory test tool run with no errors.
I have looked at the minidumps but I'm not expert enough to determine the cause.
Just when I think I've found the problem and resolved the issue BOOM another BSOD.
I have no antivirus software except defender!
I have run SFDiagTool and the output can be found at:
SF_10-07-2014.zip
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Sep 15, 2014
it was okay in the few years but now in a 3 days i got some BSOD error , i don't know why it's happening? i upload the dump from instruction thread .
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Feb 25, 2014
For the past few months I have been having an issue while playing games or watching any kind of videos on line (youtube, netflix, etc.) My PC will randomly get BSOD and say something like WHEA uncorrectable error. I'm not really quite sure where I would start to look to address this issue as im used to my computer letting me know whats wrong with it and im not very good with computers .
Reading through some other issues I saw from others on this site I have included a copy of my minidumps on one drive.
[URL] .....
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Mar 20, 2014
Computer has been recently crashing every so often. I update most of my driver, which at first seemed to fix the issue, but the BSOD started again. It also seems to crash when I am using IE11 desktop over Chrome but have not confirmed this yet.
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Feb 21, 2014
My computer Bluescreens very randomly without giving much information on what caused it.I can sometimes go a full day without a single bsod and somedays I get 10 within 30 mins. Only connection I've (maybe) figured out is that all these bsod's seem to happen when my comp is connected to internet and either downloading something or sending something. Like when I log into games and try to connect into a server i get bsod...or if I don't I can play that game for hours only to get the bsod when I quit game and return to desktop. Sometimes using chrome just to browse web or switching tracks on spotify can cause issues aswell.
My computer was first bought and build around 2012 with some upgrades such as more ram and new GPU. I've ran this comp with a stable OC of 4.0/4.0 and never before having any problems with either my system heating up or freezing. Now I've returned to stock clocks to rule out any unstable oc.
I'v done pretty much all i know about debugging and trying to figure out which programs/drivers/hardware are causing my system to be so randomly unstable. My head keeps telling me this is some driver related cause it started what seems to be "all of a sudden"
Things I've done:
Return stock OC
Ran memtest for 14 passes = 0 errors
Ran Prime for ~4 hours = 0 errors and temps maxed at 60 c
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Jan 25, 2014
So this is occuring randomly, no pattern that i can notice for when it BSOD's. I know that this error is hardware related, but i have no clue which aspect of my hardware is causing it. .dmp file ---> [URL] .....
Full PC Specs for if i crash again:
AMD Phenom II x4 965 @3.4 GHz (stock)
m5a99x EVO r2
2x4 GB kingston hyper x RAM @1600MHz
AMD Radeon r9 270x
Corsair 500W PSU
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May 8, 2014
My computer has been randomly crashing for almost 1 week now. I initially thought it was caused by Avast, but uninstalling it didn't solve the problem. I then updated my network card driver as suggested by an error in one of the dump files, but that too wouldn't do it. I ran the Hardware and Devices troubleshooter, shut off the computer for 3 hours in hopes for it to cool off, but no luck there either. I remember having this problem 1 year ago and I was advised then to update my graphics card driver , but the update process wouldn't complete successfully. The computer always crashed each time before the finish line, so I was advised to use the OS generic driver instead and I've lived in peace ever since until this issue resurfaced ~1 week ago.
Latest crash: The latest BSOD crash occurred today at 6:53 AM EST and here's what could explain the problem according to BlueScreenView:
Bug Check String: BAD_POOL_HEADER
Bug Check Code: 0x00000019
Caused By Driver: ntoskrnl.exe
Caused By Address: ntoskrnl.exe+7b340
File Description: NT Kernel & System
Here are my environment details:
OS: Windows 8
Processor: AMD Athlon || X4 635 2.9 GHz, 64-bit
RAM: 14.0 GB (13.7 GB Usable) => custom installed
Display driver: ATI Radeon HD 4200 (Microsoft Corporation - WDDM v1.1) => As explained above.
Make: HP Pavilion p6520f
Browser: FF 29 (same issue with the latest release of Chrome and IE 10)
I've also attached a zip of the dump files.
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Jul 27, 2014
I keep getting blue screens and the last one said Kernel security check failure. I'm not sure if the other failures were with the same error but I would assume they were. The laptop crashes while getting shut down, during several hours of use and today when I turned it on it failed straight away. I hope I've correctly posted the zip file.
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May 29, 2014
Been experiencing seemingly random BSOD's for the past few weeks, and completely unable to solve the problem myself. It happens from a minute or two after startup to after 3 or 4 hours or working, and sometimes doesn't crash on intensive apps like Furmark.
I'm running a Lenovo Y400 with the newest Nvidia drivers, and have attempted rolling back and uninstalling with DDU but no success.
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Apr 12, 2013
Every time I remove my data stick from the usb port my computer shuts off. I have used the drive tools function to "eject" the drive but it still shuts off. I'm new to WIN 8 and can't navigate very well in this new system to find any answers. Why this happens ....
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Nov 10, 2013
I have been getting an error message when the computer shuts down, how to fix the problem? Could this be related to sleep issues the computer is having?
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Jun 13, 2013
(Streams League of Legends) we play alot of games together, or atleast used to... After every game his computer shuts down for some reason, he is a lazy man. So I guess that's why I am posting his problem so we can play more games like we used to. He went away for a couple months on a holiday, he is back now and ever since he got back his computer has been having this problem with his PC shutting down after the game is finished.
His Specs:
OS: Windows 7
CPU: Intel i5 2500k (OC @ 4.5ghz)
MOBO: MSI P67A G45 B3
GPU: MSI Twin Frozr III GTX 560ti 448core GPU
RAM: G.Skill 8gb 1600mhz RAM
HD: Crucial M4 128gb SSD
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Aug 29, 2014
The crashes usually occur when the computer is not in use. I will move the mouse and either the screen will come to life... or the computer has crashed.
I updated NVIDEA drivers end of July and thought I fixed it. But apparently not.
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Jun 6, 2014
About 2 - 3 weeks ago, I've got a lot of bluescreens, and I've solved it by removing my USB wireless adapter and connecting to my router by using an Ethernet cable, this reduced the amount of them, I think that I only got one after that. In the last sunday, my hard drive broke and bought a new one in monday, and after formatting it and reinstalling Windows 8, the bluescreens returned and now they're more than ever!!!! And one thing I have noticed, is that two of them appeared when I was copying big files which total size was about 60 GB from a directory to another inside the C: .
I'm starting to think that this is related to the motherboard or something like that.
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Sep 15, 2014
trying to install a driver for my internet connetion, the installation goes just fine, but when at the end, where the drivers start installing, the PC gives me a BSOD no matter how I try regular installation, copying drivers files from a PC on which internet is working (this PC, working on Windows7). The full message is:
Driver_irql_not_less_or_equal (USBXHCI.SYS).
The specs of the other PC (notebook):
Asus X552L
Nvidia Geforce 820m
Intel core i5
4Gb RAM
2 3.0 USB ports
OS: Windows 8.1 Pro
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Jul 1, 2014
Every few days my computer will BSOD when waking from sleep. The screen will display this message as the error "DRIVER_IRQL_NOT_LESS_OR_EQUAL cmudaxp.sys". Also sometimes the system will crash during sleep but no mini dump will be created. I have looked at the minidumps that were created and the only thing its pointed to were the cmudaxp.sys driver, hal.dll and ntoskrnl.exe. I tried reinstalling the 8.1.8.1822 drivers for the soundcard but that did not solve the problem. Today i reverted back to older drivers 8.0.8.1821 and will see if this fixes it. .dmp files included in attachment.
System:
i5-2500k @4.4ghz
Hyper 212 Plus Cooler
EVGA 780ti SC
8gb Corsair Vengeance Ram
Corsair RM-850 Watt PSU
Asus Xonar DX Soundcard
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Apr 6, 2014
I have now tried several times to create a second user on my new build, and every time I get the BSOD about 10-15 seconds after signing in as the new user. I get the message BAD_POOL_CALLER or BAD_POOL_HEADER. I already tried uninstalling AVAST as I read it created issues for some people, but that didn't change anything. My system works perfectly as long as I am signed in under my own user account, but as soon as I try a different user, I get the BSOD. I attached the minidump files that were created during the multiple times I tried to log in as a new user.
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Jul 11, 2014
Last night my laptop (lenovo z400 ideapad, running windows 8 - i never updated to 8.1) went to a blue screen with a "kernel data inpage error" message. Tried to boot it back up, but once i entered my password and logged in, the screen looked wrong. The windows homepage had no apps and the background pattern was not the one i normally had. I couldn't click on anything, so i shut it back down and went to sleep. This morning, i turned it back on, and this time it looked normal when i logged in. However, after about a minute, it froze and would not unfreeze. Thats where i am now. I can open the computer in safe mode and it works fine, and through that i can access the event viewer and command prompt, etc. I did a disc repair, no luck, and a system restore failed. Like i said, computer only works in safe mode, so i dont know if I'll be able to do the right procedure to upload the dump file from the BSOD, but i can try. Lots of interesting things in the event viewer. I'm on my phone but i can sample them later.
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May 15, 2014
I took my computer to a computer repairs to get my fan fixed and when I got it back I found that my computer kept crashing when waking from sleep. It happens every time and is inconvenient as it just resets. It also takes longer to turn on, it has a black screen for a short amount of time, it was not like this before, I can put up with the added turning on time but I need to be able to sleep and wake my laptop without issues.
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May 23, 2014
I recently built together a brand new computer but after installing windows 8.1, the computer keeps BSODing with different error messages all the time. I've been trying to install my battlefield 4 but during installation, it will assuredly BSOD. It also BSODs when im transferring a large amount of files from my usb external hdd. Even in the process of trying to collect the minidumps and zipping the folder, it would also BSOD. I have already tried reinstalling windows but it has no effect.
My internet explorer also keeps not responding and while installing other programs they also "not responding"
Edit: after posting this, I was trying to install chrome from the internet but everytime I tried it kept BSODing, total of three times with each different error names
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