PC Hangs On Black Screen During Shutdown - Fresh Install Windows 7 SP1
Oct 17, 2012
I recently got a PC that my office was getting rid of. The PC was in great shape and I was told it worked fine when they gave it to me. They ripped out the hard drive and gave me the machine. As soon as I got it, I put a brand new 2Tb Seagate HDD in. I also replaced the existing RAM (2x1Gb sticks) with 2x 2Gb sticks with the memory speed to match my motherboard. Finally I swapped out the ATI Radeon HD2900XT with a Nvidia Geforce GTX 460. There was a sound card (PCI) I removed as well as a redundant firewire port I unhooked from the Mobo. I then booted and peformed a fresh install of Windows 7 32bit Pro. Everything seemed to be going fine... until I tried to shut down. Windows would freeze on the Shutting Down screen. I mean freeze because the spinning circle would stop and the entire machine was unresponsive.
I read online that pre-Service Pack 1 Windows 7 didn't like multi-core processers and would have issues shutting down, so I updated to SP1 (along with a bunch of other updates). Now when I try to shut down, the Shutting Down screen disappears and the signal to the monitor ends, however the machine stays on. I can hear the fans running and see the lights to the PCI cards still on. Once again I have no option but to hold the power button until it shuts down. One extra note I double checked every driver and they are all up to day. Also when I boot in Safe Mode the PC shuts down fine and I have no problem restarting, just shutting down...
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Dec 12, 2011
[URL]This video shows pretty much what it looks like. Just installed Windows 7 on a different computer, and that's the screen I get when I turn on the computer now. CTRL+ALT+DEL does nothing, though the little buttons in the corners do work.
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Nov 18, 2012
I just installed a fresh copy of windows 7, the setup process even took me far enough to create the account, time, homegroup settings ect. It seemed successful. Then it restarts one final time and results in a blank screen after the bios screen flashes. I've tried every setting in the BIOS with no avail. Pressing CTRL ALT DEL at the blank screen just restarts the computer, flashes the bios as usual, and then when you should see the windows loading sign it loads a blank screen with no mouse cursor at all.
I've already tried formatting twice and it results in the same exact issue. The computer was working fine before hand, didn't add any hardware or anything.
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May 6, 2009
Using a booting USB and selecting clean install, the install completes mostly, it reboots a few times like normal. When it should be time to enter the key, the screen is completely black *except* for the Windows 7 watermark.
Are there any known issues with this board and the on-board graphics chip?
Can anybody recommend a HDMI card to drive my Plasma Display that has good 7 support?
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Mar 16, 2011
I'm putting together a HTPC using a ASUS E35M1-I Deluxe (AMD Zacate mobo/cpu combo), 30GB Kingston SSD, and 4Gb Crucial DDR3 1066.Problem is when I boot from the Windows install disk I get the "Windows is Loading Files" status bar but when it gets the end it just hangs there. Usually it boots right into the next Windows loading screen. So before I start troubleshooting I want to make sure there's nothing special I need to do with the SSD before installing Windows. Its a brand new drive but I'm pretty certain during the installation process there's a Format option. The Windows install disk was burned from an ISO using IMG Burn at 16x. Before I left for work I started another burn (with img verification) at 8x. But I'm not certain that will help. I've burned plenty of images at 16x speeds without issue.
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Jan 4, 2012
Windows 7 Home Premium hangs for a prolonged period of time at the shutdown screen. It normally takes a few seconds only, but it now begins to hang for several minutes at the shutdown screen.
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Oct 29, 2011
I've spent probably 7 hours trying to figure this out from searches and different potential resolutions and I am completely stumped. This is a fresh install of Windows 7 Home Premium on a fairly basic machine. I can boot in to safe mode, disconnect any connection to the network, ensure WOL is turned off via the CMOS, and still Windows 7 will not shutdown. There is no BSOD.
It simply appears to shutdown, but then the computer reboots with the PC offering a beep in the same way as if I performed a cold boot. If I elect to restart this beep will not be reflected. I've tried different drivers and just about everything I can think of and still nothing. The event viewer appears almost entirely clean as well. I've also restored fail-safe defaults in the BIOS as well as Optimized and the issue persists.
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Aug 23, 2012
I've spent my whole day trying to figure out what is going on with this to no avail What I've Done: Installed Windows 7 ultimate 64-bit OS on Crucial M4 drive that was acting up and freezing Continued freezing after installing drivers, stable for 10-30mins then freeze, requires hard reset every time updated FW to 000F as recommended, same deal
Specs as follows:
Acer Aspire 8943G
Intel Core i3-350M processor @ 2.26GHz, 3MB L3 cache
ATI Mobility Radeon HD 5650
8GB memory
500GB Western Digital mechanical HDD
128GB Crucial M4 SSD
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Feb 9, 2013
I have been trying multiple times to install Windows 7 to my hp pavilion g6-1007 laptop from an installation DVD but with no success so far. The problem is that I can't proceed with the installation. Every time I put the DVD and boot from there, first I see that black screen with the bar at the bottom saying "loading files".And after it finishes, it gets to a black screen (with only a cursor present) and then it does nothing more than that. It hangs there, no matter how much time I wait. The DVD-ROM also throttles down and the HDD activity LED stops blinking at all.I thought about a crappy image, so I downloaded the repair disk iso and burned a CD with it, but then I got exactly the same behavior. I'm thinking now of perhaps trying to install from a USB stick, as a last resort.
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Nov 10, 2009
I thought I'd move with the times and picked up a copy of Windows 7 Ultimate. I had Vista installed before.
Booted from CD, delete/recreate partition and did a clean install.
The installer hangs on a black screen after the first reboot. Even left it overnight without progress. Forcing a reboot and going into Safe Mode the setup tries to continue, then comes up with a prompt saying 'Setup cannot run in Safe mode, rebooting your computer', whereupon it hangs again.
This is the sequence I tried:
1. Boot from CD, delete boot partition, new partition, clean install (HUNG)
2. Disconnect router, then as 1. (HANG)
3. Reset BIOS to factory defaults, then as 1. (HANG)
4. Disconnect external hard drive and printer, then as 1. (HANG)
5. Disabled on-board chips like sound, legacy USB etc, then as 1. (HANG)
I've tried booting to the CD and doing a 'repair windows' but that comes back without problems.
The only other thing I could think of is that the graphics card is incompatible... but I don't have onboard VGA and I don't have another card just lying around.
I've never had a problem doing a clean Windows install. I'm really disappointed they're making it so difficult. Does anyone have any suggestions? I might have to just go back to Vista...
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Jul 4, 2011
I am new here so apologies for being a newbie. I have a mid ranged gaming tower from ncix. That's about 7 months old. Its a 64bit windows 7 with 12gbs ram and 1tb hard drive.I was playing Starcraft with friends earlier today when suddenly the computer restarted during the match and was unable to boot up again after the sudden restart.It hangs at a black screen with the blinking underscore.
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Jan 28, 2013
I have an ssd and my windows usually boots really fast, like around 15 seconds. Recently though, I've encountered a problem where after the glowing windows icon and before the login screen I get a black screen for about 1-2 minutes. I have no idea what might be causing this and I want to fully experience my SSD's capabilities. I miss being able to reboot in a matter of seconds instead of minutes. My SSD is doing great, it doesn't seem to be failing at all, still super fast after the boot. I've tried googling it but its kind of a catch all and most things I find are windows hanging indefinitely during boot.
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Sep 11, 2012
When I shutdown, right near the end the screen goes black as one would expect and then for a fraction of a second I get BSOD and it will restart and let me know that it BSOD'ed. It's a new install of windows 7 on a new PC that is working well under stress testing. And i haven't messed with much but xbmc and some light overclocking without voltage changes. I've uninstalled anything recent and some tuners that the mobo manu had on their support page.
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Sep 3, 2011
I'm new here.I couldnt find any solution for my problem anywhere and i thought i can find it here.
I have Windows 7 Ultimate 32 Bit and im trying to install it for about 6 months. I installed it once but after one week,os is gone and stuck at classpnp.sys
Here are the steps i followed when trying to install; Selected Boot Menu > CD/DVD
Seen windows is loading files. Seen Starting windows but its gone before the 4 colored windows logo comes.
And endless black screen. I also tried to boot from dvd in safe mode.It hangs at disk.sys I checked rams. I have 1 gb x 2 rams.There is blue and brown sockets for rams on my motherboard.
Both of rams connected to blue ones.When i disconnect one of them pc opens but same issue. When i disconnect one of them and connect it to brown socket pc didnt opened.
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Feb 26, 2012
I have an HP pavilion laptop with Windows 7 Home Premium X64 - new install. The laptop has begun hanging with a black screen upon my request for it to shutdown, restart, boot, or anytime i attempt to run something which causes the windows 7 are you sure you want to allow changes to the computer message box. The only change made before this happened was a windows update. The problem started a few starts after this install. I have searched but most issues address a black screen with a completely unresponsive computer. Mine comes out of it within a minute or so.
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Nov 12, 2011
I'm running Windows 7 home premium 64 bit. My my laptop is about 6 months old with 8gb RAM. I have recently done a fresh install and ever since then I'm getting random screen freezes (it never happened before fresh install)... the mouse, keys, ctrl alt delete etc.wont respond and the only way out is to hold down power and restart.I thought it could be a RAM problem but I have checked with memtest with no problems found. I have also scanned with malwarbytes antimalware with nothing found.
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Oct 23, 2012
I believe this problem was caused by CCleaner/Revouninstaller, that's the only thing that did changes to my system before this happens. I tried searching for solutions on Google, and I found this guy with the exact same problem.(url) (Screenshot provided by him, perhaps this can help better understand my problem) Tried System Repair/Restore and Safe Mode, none worked. I followed up with a " Last known good config " option, but the problem is still there.
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Nov 17, 2009
When I run the Windows 7 Home Premium OEM disc I get past "loading files" and then freeze on "starting windows". I see 4 little colored balls in the center of the screen (guessing the start of the MSFT logo) and then everything freezes.
Here's what I've got:
Monitor: Samsung T260HD 25.5in Rose/Black LCD w/ATSC
HDD: 2 x Seagate 1.5TB Serial ATA HD 7200/32MB/SATA-3G
Memory: Corsair Dominator 6144MB PC12800 DDR3 1600MHz (3x2)
DVD: LG 22X DVDRW SATA
Motherboard: ASUS P6TD Deluxe Intel X58 Socket LGA1366 MB
Power Supply: Corsair 950w 80 Plus Power Supply
GPU: 5850 is backordered, so am using an old Nvidia 6600 GT to attempt to install Windows - connected to monitor with DVI cable
OS: Windows 7 Home Premium OEM
I've done lots of research and tried:
1. Using a PS2 keyboard/mouse
2. Disabling USB in bios
3. Disabling just about everything else in bios
4. Tried w/ 2MB, 4MB and 6MB ram
Any help or suggestions would be greatly appreciated.
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Nov 30, 2009
I am trying to do a clean install of Windows 7 64 bit. It hangs at the starting windows screen and does nothing more. No HDD activity or anything. Let it sit all night like that to see if it would go any further, but it didn't. Anyone else have this experience, and if so, what did you do to make it work?
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Jan 6, 2010
After recently building a custom PC, I am doing a clean install of Windows 7 (64 bit) and all goes well through the installation process (loading, expanding files, etc) except when after the 2nd restart when it starts up for the first time. It freezes or hangs on the black âstarting windowsâ screen (the one with the new colored windows logo).
I have tried installation a number of times, including with a bare bones configuration (2 Gb RAM, 1 HDD, 1 DVD Drive, GPU, and all other peripherals disconnected) and still the same thing happens. I have also tried the process using the VGA cable instead of the DVI.
I was able to successfully install XP after failing to install Win7, so I don't think my HDD is bad. I am also using a PS/2 Keyboard
System:
CPU: Intel Core 2 Quad (Q9650) 3Ghz/1333Mhz/12MB
MBoard: Asus P5K-E
GPU: Sapphire HD 2600XT
HDD: 2 x WD 640 Gb 7200/32MB/SATA 3.0Gb/s (Caviar Black WD6401AALS)
RAM: Mushkin 4Gb DDR2 SDRAM (2 x 2Gb)
PSU: Antec NeoPower HE550w (ATX 12v)
OS: Windows 7 Ultimate (64 bit) OEM system builder pack
All components were purchased new from Newegg. I also have some peripherals: 2 DVD drives, Multi card reader, extra USB, firewire ports, wireless LAN card (although I disconnected those for the initial install attempt).
Any help or advice would be greatly appreciated. I am really at a loss to figure this one out. Could it be something to do with my video card driver? (Do I need to install that in the BIOS?)--I can see everything fine on my monitor though.
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Dec 5, 2011
When I try to shutdown my PC it nearly always hangs at the "Logging Off" or "Shutting Down" screen, the only time it shuts down properly is immediately aftwer it has been freshly started. It seems to me that a program or driver is causing the problem.
Dell Optiplex GX620
Intel Pentium Dual Core Processor
4 GB RAM
Win 7 Ultimate
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Nov 19, 2012
after searching on microsoft's website, google and finally Tomshardware... I couldnt find anything close to what im experiencing.My computer was working fine, no issues or problems. I decided to do a fresh install because it had been about 1.5 years. Thats where all the trouble started....I have a legal Copy of windows and a Legal CD I bought from a store so piracy isnt an issue.1) I tried to install windows 7 home prem 64 bit and i kept getting a Missing Boot Mgr message. I figured out that when windows was installing it wasnt creating the 100mb partition for system files and what not.2) After fix that, my computer would not boot to desktop unless i had the Windows 7 CD in... I unplugged all other HDD's (2 Storage), Reformated and it worked.
3) Now once windows finished installing, I opened a few basic programs without installing any drivers or updates. Everything worked, left it up and idled for an hour no problems, ran tests on Mem and HDD no problems either. 4) I did my windows updates and it installed after which it prompted me to restart... I did and thats when the problem happens. I takes a very long time to boot into my desktop and once there, I have a 1920x1080 resolution (from 800x600) and i have no Icons, taskbar or anything but my wallpaper... if i press Alt + Ctrl + Del i get a black screen and if i press ESC i get my wallpaper background back...5) I deleted the partition & reformated, and same issue after updates. The comptuer works perfectly fine in safemode and boots to my desktop... It is very weird. I ran Windows repair and I even open CMD Prompt and typed in the commands to fix the boot, fix the MBR and scan the OS, Everything was fix or operational.
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Nov 13, 2012
I have a problem with my laptop (A Sony Vaio VPCEB4J0E) Basically, whenever I tell it to shut down, it doesn't actually do so and only closes Windows explorer so I'm left looking at my desktop whilst nothing happens.
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Jan 14, 2013
i've recently done a fresh install inc SP1 of win 7Pro x64 and now the pc almost constantly hangs on shutdown.everythings up to date driver wise etc.I was aware of this problem on my older quadcore machine but had it very infrequently, this happens almost constantly on my new one.Found a hotfix which i tried to install but had a warning say that "not applicable to my computer", i then realised that the problem was addressed in SP1.
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Feb 29, 2012
I have been having this random problem where my computer fails to shutdown every time. I know it is a general question but I have no idea why this happens. The only thing I remember changing was my sound card, but it is disabled in the device manager so I don' think that is the issue.Is there any way I can log events to see why it is crashing?
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Mar 26, 2011
I just bought a new Lenovo Thinkpad T400. This is my 5th Thinkpad. It is a 2767-P1U. It is running Windows 7. I have the Lenovo drivers installed and have upgraded them to the latest available. I have also got Norton Anti-Virus 2011 and Office 2007 Professional. Windows is fully updated as well.The processor is: Core 2Duo T9400 with 2GB Memory.I am having issues getting the machine to shut down from the "Start > Shutdown" command. It continues to the shut down splash screen and has the rotating circle "hourglass" and stays that way. There appears to be little to no hard drive activity and it just sits there. After about 5 minutes of waiting, I am forced to use the actual power button to hard shut down the system.In order to investigate possible causes to this problem I began by determining what programs are running at start up in MSCONFIG. Aside from a few IBM applications, Windows and Norton services nothing seems to be in there that should cause any issues.
I checked the Event Viewer and can see that there seems to be some issues with "miniport" drivers from AMD. I thought this may have something to do with the video drivers as they are ATI (now AMD) and removed the extra Catalyst stuff and left the drivers. No change.I removed the Anti-Virus software completely. No Change.I tried disabling the network adapters, including Wireless. No change.One thing is certain. If I start the computer and sign into windows and then immediately click Start>Shutdown, it goes down in 10 seconds. Is this a power management driver issue? A video driver issue still? Some other "miniport" issue? Something I can't see?
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Dec 8, 2010
Windows 7 Professional x64 edition is installed on a computer. During the installation, every time it went to restart the system would hang immediately; I had to do a hard reboot to continue the installation.Now Windows 7 is installed, and still hangs on reboot. When I choose Restart, the system shows the shutdown screen, goes black, and hangs. After some time waiting it never reboots and I never see the BIOS screen. However, if I choose "shutdown", it works perfectly.Also, when I force it to reboot, the system does NOT give me the message that it wasn't shut down correctly. I've reinstalled the system twice. All drivers are installed correctly, and Windows is completely up to date. I even updated the BIOS to the current version.
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Aug 25, 2012
I have just bought a Zoostorm PC off of eBuyer as it was only 150. I am trying to install Windows 7 on it. I boot into the DVD no problem, get the usual grey "Windows is loading files" progress bar and then the windows logo saying windows is starting. At this point the screen goes black and everything stops.After some googling and numerous different possibilities it seemed most likely a graphics driver issue. I have an nVidia GeForce 210 that ive put in to see if this helps, and i get the same issue but this time i get a mouse pointer in the middle of the black screen. If i keep moving the mouse the cursor moves for a second after the windows logo disappears then freezes.
* Resetting the BIOS to defaults.
* Using the onboard graphics
* Using my graphics card
* Re-seating the RAM
* Slipstreaming the SATA drivers into the Win 7 Install DVD.
* Changing SATA mode to AHCI, IDE and RAID.
I have also tried installing windows XP. This is successful and detects the hard drive without me having to specify additional drivers. Upon restarting the PC and booting into the second part of the install it freezes on the pale blue wallpaper that setup uses.
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Jul 26, 2010
I'm having some problems with my PC, and suspect it MAY be related to Windows 7. Yesterday I was using my PC and it started crashing. It would either freeze, show me a blue screen error and reboot, or just flat out reboot. I believe the problem is one of three possible things: Windows 7 problems, bad motherboard, bad CPU. I've been using this PC in this configuration with no changes since November, 2009 when I upgraded my PC, and haven't had any problems with it until recently. I have an upgrade disc, and I always do the Clean Install option. I tested it with different video card & sound card configurations, and with a single memory stick in different ports, etc. I've also downloaded and ran Seagate's SeaTools program to do a hard drive check and it came out clean. No matter what hardware configuration I tried, it still crashed. It would work for about 5 minutes, then crash. Strange thing is, it would not crash if it were in safe mode, which led me to believe it was a problem with Windows or possibly some drivers.I tried to do a system restore and, as usual, it didn't help at all. I finally decided to just try and wipe the hard drive and do a clean install. Every time I try to install Windows 7, it goes through the install process until it gets to the last step, reboots, then when the progress bar is about 3/4 of the way through, I just get a black screen with my mouse cursor. I can move the cursor, but can't do anything else. Hitting CTRL+ALT+DEL does nothing. i've tried installing it at least 4 times and always get the same result. I also tried installing the 32-bit version of Windows 7, same thing. When I install an older copy of Windows XP Pro that I have, it will install but that's about it. It won't let me install my video drivers or do much else with it.
This setup has been working without issue since November, 2009. I've not even opened the case in at least 6 months, and don�t install a ton of new programs. Haven't installed anything in the last 2 weeks. The main reason that I suspect a possible problem with the motherboard is that I have had a problem where, when booting up the PC, I get a very quiet tone during the POST test, then I get the usual *beep* and it boots up. There was a problem for a while where it wouldn't boot up, and I would just shut it down & restart it and it worked fine. More often than not, it would boot and work with no problem, so I didn't bother doing a warranty return on it. I've been looking through the forums here and I've tried recovering the boot record as outlined here: MBR - Restore Windows 7 Master Boot Record - Windows 7 Forums
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Jul 26, 2010
suspect it MAY be related to Windows 7. Yesterday I was using my PC and it started crashing. It would either freeze, show me a blue screen error and reboot, or just flat out reboot. I believe the problem is one of three possible things: Windows 7 problems, bad motherboard, bad CPU.
I�ve been using this PC in this configuration with no changes since November, 2009 when I upgraded my PC, and haven�t had any problems with it until recently. I have an upgrade disc, and I always do the �Clean Install� option. I tested it with different video card & sound card configurations, and with a single memory stick in different ports, etc. I�ve also downloaded and ran Seagate�s SeaTools program to do a hard drive check and it came out clean. No matter what hardware configuration I tried, it still crashed. It would work for about 5 minutes, then crash. Strange thing is, it would not crash if it were in safe mode, which led me to believe it was a problem with Windows or possibly some drivers.
I tried to do a system restore and, as usual, it didn�t help at all. I finally decided to just try and wipe the hard drive and do a clean install. Every time I try to install Windows 7, it goes through the install process until it gets to the last step, reboots, then when the progress bar is about 3/4 of the way through, I just get a black screen with my mouse cursor. I can move the cursor, but can�t do anything else. Hitting CTRL+ALT+DEL does nothing. I�ve tried installing it at least 4 times and always get the same result. I also tried installing the 32-bit version of Windows 7, same thing.When I install an older copy of Windows XP Pro that I have, it will install but thats about it. It wont let me install my video drivers or do much else with it.
Heres my PC info:
Motherboard: MSI NF750-G55
CPU: AMD Phenom II X2 550 Black Edition
Memory: 4GB (2 x 2GB) G. Skill DDR3 1600 SDRAM
Hard Drives: 1 TB Seagate & 350GB Western Digital
Power Supply: Cooler Master 500W
This setup has been working without issue since November, 2009. I�ve not even opened the case in at least 6 months, and dont install a ton of new programs. Havent installed anything in the last 2 weeks. The main reason that I suspect a possible problem with the motherboard is that I have had a problem where, when booting up the PC, I get a very quiet tone during the POST test, then I get the usual *beep* and it boots up. There was a problem for a while where it wouldn�t boot up, and I would just shut it down & restart it and it worked fine. More often than not, it would boot and work with no problem, so I didn�t bother doing a warranty return on it.
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Aug 27, 2012
I installed Windows 7 on my desktop pc & when it's done the first stage it reboots. Then it takes me to the part where it says 'Completing installation...' and it hangs at that for a minute or two. Then the screen goes black and i dont know
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