Fresh Install Of Windows 7 - No BSOD But Won't Shutdown Only Restarts
Oct 29, 2011
I've spent probably 7 hours trying to figure this out from searches and different potential resolutions and I am completely stumped. This is a fresh install of Windows 7 Home Premium on a fairly basic machine. I can boot in to safe mode, disconnect any connection to the network, ensure WOL is turned off via the CMOS, and still Windows 7 will not shutdown. There is no BSOD.
It simply appears to shutdown, but then the computer reboots with the PC offering a beep in the same way as if I performed a cold boot. If I elect to restart this beep will not be reflected. I've tried different drivers and just about everything I can think of and still nothing. The event viewer appears almost entirely clean as well. I've also restored fail-safe defaults in the BIOS as well as Optimized and the issue persists.
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Oct 17, 2012
I recently got a PC that my office was getting rid of. The PC was in great shape and I was told it worked fine when they gave it to me. They ripped out the hard drive and gave me the machine. As soon as I got it, I put a brand new 2Tb Seagate HDD in. I also replaced the existing RAM (2x1Gb sticks) with 2x 2Gb sticks with the memory speed to match my motherboard. Finally I swapped out the ATI Radeon HD2900XT with a Nvidia Geforce GTX 460. There was a sound card (PCI) I removed as well as a redundant firewire port I unhooked from the Mobo. I then booted and peformed a fresh install of Windows 7 32bit Pro. Everything seemed to be going fine... until I tried to shut down. Windows would freeze on the Shutting Down screen. I mean freeze because the spinning circle would stop and the entire machine was unresponsive.
I read online that pre-Service Pack 1 Windows 7 didn't like multi-core processers and would have issues shutting down, so I updated to SP1 (along with a bunch of other updates). Now when I try to shut down, the Shutting Down screen disappears and the signal to the monitor ends, however the machine stays on. I can hear the fans running and see the lights to the PCI cards still on. Once again I have no option but to hold the power button until it shuts down. One extra note I double checked every driver and they are all up to day. Also when I boot in Safe Mode the PC shuts down fine and I have no problem restarting, just shutting down...
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Sep 7, 2012
First off this is a newly built computer, all fresh components. aftercleaning/activating the hdd via shift +f10 at Windows 7 setup,(which took me a day to figure out) i was very excited to see my hdd available for Windows 7 installation. as i proceed windows does its thing, after installing its time for the first restart. it restarts right back to the initial windows 7 setup ive done a lot of research, and majority of the problems seem to be the boot priority in bios. so i made sure that it was usb-hdd, then hard drive. (Windows 7 on flash drive for me, no dvd burner available). still the same thing, right back to initial setup. i tried maybe to remove the flash drive during the 10 second countdown to restart, but when it restarts, the windows splash screen comes up and then blue screens and restarts real quick. cant see what the error is on bsodthere have been a couple different start up issues, "windows did not start properly" "select version of windows to start from" (or something to that effect.) but its all the same outcome. windows 7 just wont finish installation
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Sep 13, 2012
I've just made a new fresh install of Windows 7 - 64bits (legal version). Everything was fine, all drivers were up to date.But, when I install updates from Windows Update, during the installation of the SP1 (when the screen is "do not turn off the computer"), the computer reboots, and it said that it occurs a BSOD !? I've seen nothing. According to Whocrashed, it's because of BAD_POOL_HEADER, from ntoskrnl.exe (which belongs to Nvidia I think) and e1c62x64.sys (for Intel LAN)... After reboot, Windows continues slowly its updates like everything was OK... but I wonder is that SP1 & updates have been compromised (poorly done, half or what) 'cause of this BSOD? Should I reformat the computer?Windows Update indicates that all these updates were successful...
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Feb 18, 2012
This PC has ran fine since 2008 when it was built. It was recently updated to Windows 7 Pro OEM. During the OS upgrade it had more memory added (4x2GB, all slots filled). Upgrade and install went flawlessly. All software (photoshop, premiere, firefox, antivirus) was re-installed without any errors or hick-ups. Upon updating firefox (I believe the timing was co-incidence) it Blue Screened. It has had issues ever since. So my last stitch effort was to back everything up and re-install Windows and hope that it fixed the problem. Needless to say that it hasn't been fixed and it still randomly blue screens. Windows Memory Diagnostic ran with no errors returned
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Mar 19, 2012
Bought a new computer 2 weeks ago, came in 3 days ago. Been having trouble with it since. Usually I'm the "Mr. Fix-it" when it comes to PC's but I've never messed around with any debugging tools.
I've tried all the troubleshooting you can possibly do when trying to diagnose a blue screen of death. Tried both RAM sticks separately, took the video card out and used on-board video. I even tried both RAM sticks with on-board video separately. Unplugged the DVD-ROM, no avail. I called ASRock and got a technician who I could barely understand, but was telling me something about "XMP". I didn't see the XMP option under the DRAM configuration, even if my sticks don't support it wouldn't the option still be there? I think he has my motherboard confused with another one. He told me to either replace the RAM with new RAM or send the motherboard back in and exchange it.
I came here to see what the BSoD DMP files REALLY have to say the problem is, so I can solve it once and for all. I didn't pay for new hardware to let it sit here and collect dust.
SPECS: Nothing is OC'd except the GPU, it was OC'd straight from the factory
MOBO: ASRock Z68 Extreme3 Gen3 @ P1.30 (latest BIOS update)
CPU: Intel Core i5 2500 Sandy Bridge @ 3.30ghz
RAM: GSkill RIPJAWS 2x4gb DDR3 1333
GPU: MSI 560 GTX-TI Twin Frozr ii 2gb
PSU: Corsair TX750W
HDD: 1TB Samsung SATAII @ 3gb/sec
DVD-ROM: ASUS SATA DVD-ROM
OS: Windows 7 Ultimate 64bit RETAIL
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Nov 25, 2012
Ive ran memtest86 4.0a and i found several million errors. So i scanned through 1 and 1 ramslot to try to determine which ram was giving the errors, this only resulted in 1 of my 4 ram had only 1 error? I found this weird so i thought it might be the DIMM thats corrupted.
So now i removed 3 of my rams and i only run with 1 which passed the test. Still i get unexpected shutdowns aka BSOD.
Ive tried to remove my SSD and only use my HDD back and forth , changing to IDE inside BIOS, but with no good results at all..
Ive also tried to change my PSU to a different brand, but all volts seems ok.
I also reinstalled windows with USB, CD, from HDD yeah you name it, different versions... etc.. i even tried to install Windows 8 but with the same result
This all actually just started out of the blue, i have no clue how but i didnt install anything , all of the sudden i started having connection problems which resulted in BSOD.
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Apr 10, 2012
i have renctly fitted a new ssd and installed fresh win 7 64 however on two occasion the ystem has halted and turned off due to a bsod
The first bsod details are
Problem signature:
Problem Event Name:BlueScreen
OS Version:6.1.7601.2.1.0.256.1
[Code]...
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Feb 20, 2012
Just reinstalled Windows on a new Samsung PM 830 SSD. Can't tell if its the SSD or the other things that I have installed. Sometimes it gives the BSOD screen, sometimes Explorer just goes missing and Task Manager would be unavailable. These days the BSODs come more often and with little warning.
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Mar 22, 2012
I'm currently running in Safe Mode right now because I can't sit on standard boot too long before I have a random BSOD. It's completely random and very annoying, I need help as soon as I can get it. I'll be back with my minidump file shortly, in the mean time here are my specs:
CPU: Intel i5 2300
PSU:diablotek 600W
Memory: PNY Optima PC3-10666 2x4GB
GPU: Geforce 550 Ti
Mobo: GIGABYTE Z68AP-D3
Soundcard: none
Case: Custom
PS. I thought maybe this was an install issue so I reinstalled Windows 7 x64 again without downloading any updates and its still giving me grief.
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Apr 18, 2012
For more than a year now I have reocuring blues screen of death. Here is what I did:
Checked memory sticks, I have 2*2 GB >> memory diagnostics everything is fine. Switched sticks to different slots. >> no use
Reinstalled full system. >> no use
Daemon tools are uninstalled after which I experience less BSOD but still occurs. Previously ever day now every 3-4 days. Recently my previous HDD went bust, now I have a new one still issues. System checks run fine and usually when windows would load up system crashes. Usually it is ntoskrnl.exe or cdd.dll that crash or when they start loading according to blue screen viewer. Pagefault in non paged area, boot sector errors are the 2 main reasons usually. All minidum dump files and system info attached.
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Jun 10, 2010
I had the same problem that others have had with the new nVidia driver causing a BSOD but mine seem to be a little worse off. After uninstalling the nVidia driver the default windows drivers caused my computer to just black screen after boot. I would see the windows 7 load screen but never the login screen (just black w/ no mouse). So I decided to fresh install by formatting and installing.
After fresh install the same problem happens upon first true boot I see the black screen only. After about 10-30 seconds the BSOD will appear saying it is there due to video card driver timeout. I dont know what i should try next since I am on my 3rd fresh install with the same problem. I installed XP again and all is fine with the most up to date video driver as well.
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Oct 23, 2012
I keep getting BlueScreen errors and the pc is restarting after I switched motherboards from a gigabyte p55-usb3 to a biostar t5xe cfx-sli. I kept all the same components except I added another gtx 470. Thermal paste was freshly applied all around, all the idle and load temps seem normal. 30c/50c cpu and 40c/85c gpu.
1. Installed Win 7 Prof 64 bit on freshly formatted hard drive
2. Installed Drivers from motherboard cd (Biostar T5XE CFX-SLI)
3. Ran Windows update for awhile, restarted a few times, installed other programs
4. While browsing the net the pc shutdown and gave me a prompt upon startup with a "problem event name: bluescreen"
It also gave me the locations of a dump and a system file which I have included in the Shutdown #1 file.
1. After reviewing the error and searching the web I had read that it could be a possible heat issue, which didn't make sense as the first time I was just browsing the web. Idle the CPU is 30c and the GPU (SLI) is 40c for each card.
2. I downloaded the Unigine Heaven benchmark and ran it
3. PC shutdown in the middle of the benchmark and gave me different results in the post shutdown message. Files are in the Shutdown #2 file.
I used arctic silver on the cpu and on the gpu's. Everything is connected tightly and the only other thing installed is a wireless pci card which should have no problem. I used to use the exact same components on a gigabyte board (p55-usb3). The only reason I installed the Biostar Motherboard was to install another GTX 470 and run SLI.Everything seems normal as far as temps, the pc isn't slow, etc.I just decided to turn it off to avoid any possible damage and take the files I grabbed and post on a forum. This seemed like a good place to continue.
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Jun 12, 2012
I have been getting frequent BSOD's on my 18 month old Dell XPS 17 L701x laptop, so I completely wiped the hard drive and reinstalled windows 7 on it. However the BSOD still persists. The error message given states, 'STOP Error0x000000D1:DRIVER_IRQL_NOT_LESS_OR_EQUAL'. I am running Windows 7 home premium 64bit OEM. I will attach the dump files to this post.
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Jun 28, 2012
Recently I upgraded from an old core2 duo to an i5-2500 quad 3.3GHz, 16gb Patriot ram, Asus motherboard. I noticed the first time I booted up something was wrong with the voltages for my PSU (Corsair 520w modular) which I had used previously. I didn't get the details of it time before Win7 started. After that I have noticed the fan died in my PSU, so I'm not sure if this is causing my BSODs. I am using an NIC and onboard Audio, and a Geforce 430 video card. The details of my bsod are below. This has been ongoing for weeks now and it's very annoying. I recently updated my Win7, restarted hoping that would fix it. Also I've scanned with AVG, SuperAntiSpyware, and Malware Bytes. I am out of ideas since I have a new install of Win7 64bit.
BSOD (occurs when playing games or just idle):
Problem signature:
Problem Event Name:BlueScreen
[Code].....
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Jun 21, 2012
I've just installed a new hard drive and a fresh copy of Windows 7 Ultimate x64 on it, and I just received two BSODs within minutes of each other, citing ntoskrnl.exe withSYSTEM_SERVICE_EXCEPTION on BlueScreenView. I had periodical blue screens before my last HDD died so it's most likely something else causing it, maybe hardware... but not sure how to tell what. I've attached the necessary files.- the original installed OS on the system? Yes- Full retail version- What is the age of system (hardware)? About 5 years- What is the age of OS installation (have you re-installed the OS?) Two days
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Jun 23, 2012
I built my pc about a year ago. I had no problems with it up until like a week ago when I started to get random bsod there mostly do to with ntoskrnl.exe., not that good with these types of issues. I actually reinstalled windows by doing a fresh install but I installed many of the same programs again so i don't know what is causing the issue.
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Apr 26, 2012
I was having many random bluescreens on my old home build. I upgraded my Videocard to an Nvidia GTX 550 Ti thinking that it was videocard related. After fresh install I'm still getting BSODs.
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Feb 5, 2012
I've recently built a new gaming computer and starting from fresh install with windows 7, I've got tons of "dumping physical memory" blue screens of death. I've tried updating all the drivers, I let windows 7 do all of the automatic updates, scan my pc with avg tuneup pro for errors, etc. None of these have worked it from crashing either while multitasking, playing battlefield 3, or the computer just sitting there.
Errors ive received: tifsfilt.sys
RTL8192su.sys
fltmgr.sys
dxgmms1.sys
nvlddmkm.sys
win32k.sys
0x0000003B
Computer Specs:
amd fx-6100 six core processor
asus sabertooth 990fx motherboard
4x4 (16gb) corsair vengence 1333 mhz ram
nvidia geforce gtx 570 sli (2)
power and cooling 910w sli certified psu
sata 6gbs seagate 500g hard drive
sata seagate 500gb outboard hard drive
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Aug 12, 2012
My computer was suffering from random bsods and viruses before. I atributed the bsods to viruses, but after reinstalling windows 7, I found that the bsods still happened. It seems to happen when installing drivers, or running prime95. Booting into safe mode allows me to pretty much do anything.
When crashing, it does a slow crash, where I can move the mouse around, but the startbar and any other programs dont respond. Explorer then crashes, followed shortly by a bluescreen.
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Mar 20, 2012
I have been getting bsods recently at first it was only when trying to play BF3 i couldnt play for more than 5 min before bsod. now its moving its way into normal functions.i will include a dx diag and cpu z .txt file Here are the reports from the time frame i recieved the bsod. Iwill also include the one i got last night before i gave up.Let me know if there is anything else I should include
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 3/20/2012 4:21:37 PM
Event ID: 1001
Task Category: None
[code]....
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Feb 13, 2012
my computer is about 2 years old. It first came with Windows vista 64. A few months ago I got a hold of a copy of windows 7 pro 32, so I wanted to check it out, even If I was going to take a hit on ram. Well now I have Windows 7 Ultimate 64, but after doing a fresh install I kept getting BSOD after the windows logo. I was able to complete the setup after removing all my ram except for one stick. The same problem persists after setup. I can boot up in safe mode just fine with all of my ram.
[code]...
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Nov 22, 2011
I am attempting to install a fresh copy of Windows 7 on my laptop and am having multiple problems.The HDD is formatted completely empty.
1. When attempting to use the Reinstallation DVD from Dell, the DVD boots and the progress bar moves that says "Windows is loading files," then the computer restarts and it is stuck in an infinite loop.
2. When attempting to use a copy of Windows 7 on a USB drive, the drive boots up until you see the cursor to begin the reinstallation process, then the computer restarts and it is stuck in an infinite loop.
3. When attempting to use a Windows XP DVD, it starts the setup process, and then I get error: STOP: 0X0000007B (0XF78D2524, 0XC0000034, 0X00000000, 0X00000000)
I have been able to boot command line Linux distros (haven't tried any graphical distros) without any problems. Dell instructed me to run diagnostics on everything, and everything passed, so it doesn't seem like there are any apparent hardware issues. I tried pulling the battery and just using the power cord and also removing one of the sticks of RAM and attempting installation, but I have the same problems.
Specs:
Dell Inspiron 1545 (Late 2010)
Windows 7 Home Premium
Intel Core 2 Duo
320GB HDD
4GB RAM
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Nov 18, 2009
I recently installed windows 7 64-bit ultimate using a clean install since i had windows xp. Everything installed ok. The problem I'm having is that when i shut down, it automatically restarts instead of shutting down. It runs through the BIOS and POSTS as if i restarted. There are no errors listed when it restarts. It's as if i pressed restart instead of shutdown. The only way i can turn off my computer is when i hold down my power button for 3 seconds.
Gigabyte GA-N650SLI-DS4 motherboard
intel Q6550 core2duo proc
2x500gb WD caviar black hard drives in RAID 0
XFX 8800 GTS XXX 320 mb video card
2x2gb corsair XMS2 pc6400 RAM
Linkysys Wireless G PCI Card
Soundblaster audigy2 soundcard
500W power supply
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Sep 11, 2012
Had this problem on a Dell XPS M1330 running Vista and then upgrading to Win 7 64bit. Try flashing or updating BIOS first. Then unplug and replug (or replace if bad) the CMOS battery to reset BIOS. Remember CMOS holds the settings in BIOS. So when no power to CMOS, BIOS settings get wiped out (BIOS tells your pc what to do when it starts). Reset to default settings in BIOS. This fixed my restart issue! I tried all kinds of fixes and this was the only one that worked! Not all are software related issues. Any hardware changes can cause this problem like adding a IDE drive to a SATA board. Make the drive a slave changing it from cable select for example.
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Sep 5, 2009
After installing Windows 7 dual boot with XP on a Gateway 700LTD, I cannot shut it down. The PC restarts about a second after seemingly normal shutdown. Same now with the XP side, although I can get XP to hibernate while Windows 7 won't even do that - restarts seconds after it goes into hibernation. BIOS settings are all at default. No peripherals attached yet.
Gateway 700S Pentium 4 1.8ghz x1
Intel Board D850GB AAA 49507-904 Bios p13 (v2.3)
528mb RAM NVDIA GeForce2 MX400
Creative SB Live sound
Needs BIOS update but only avail on floppy. Also won't boot from CD.
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Apr 25, 2009
ive got a Problem installing build 7100 on my pc. if i boot from dvd, iam going well until the wallpaper and the mouse appears. after 5mins of waiting here iam getting a BSOD with an 0x0000007F Error Code.
If i try to install b7100 into a VM (with the DVD) it works!
And if i try to install/update the pc via the booted windows 2008, it also works!
Only if i boot from the dvd and try to install, it failse.
Iam allready tryed various options (remove USB,remove NIC, burn again(slow), vertify md5/sha1,removed raid) but always the same story.
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Feb 24, 2011
After installing an Nvidia 8400 graphics card, my computer has been incapable of shutting down without having to pull the plug on it.
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Mar 10, 2012
i use windows 7 basic as my os.my pc restarts when i try using the shutdown option.
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Apr 1, 2012
My laptop PC restarts on shut down
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Nov 27, 2010
I have a Dell 1545 Laptop running windows 7 ultimate.
For some reason whenever i shut the computer down it automatically restarts just seconds later ...its very annoying and havnt got a clue why it does it.
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