PC Won't Shutdown, Always Hangs At "Shutting Down" Screen

Dec 5, 2011

When I try to shutdown my PC it nearly always hangs at the "Logging Off" or "Shutting Down" screen, the only time it shuts down properly is immediately aftwer it has been freshly started. It seems to me that a program or driver is causing the problem.

Dell Optiplex GX620
Intel Pentium Dual Core Processor
4 GB RAM
Win 7 Ultimate

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I've got problems with this system I'm building where it hangs (crashes?) on shutdown.

System:
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PSU MiniBox M2-ATX-HV

1. The problem only appears in Windows 7 64 bit

2. Clean start and shutdown in Win XP - implies software issue not hardware

3. I haven't tried Windows 7 32bit yet.

Here's some details of my investigation so far:- All of these tests failed to solve the problem.

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In desperation I've created a trace file (using this article Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums)

[URL]

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If this is the first time you've seen this stop error screen. Restart your computer. If this screen appears again follow these steps:

Check to make sure any new hardware or software or software manufacturer for any windows updates you might need.

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