[CRASH] Windows 7 Hangs On Shutdown?
Mar 26, 2011
I just bought a new Lenovo Thinkpad T400. This is my 5th Thinkpad. It is a 2767-P1U. It is running Windows 7. I have the Lenovo drivers installed and have upgraded them to the latest available. I have also got Norton Anti-Virus 2011 and Office 2007 Professional. Windows is fully updated as well.The processor is: Core 2Duo T9400 with 2GB Memory.I am having issues getting the machine to shut down from the "Start > Shutdown" command. It continues to the shut down splash screen and has the rotating circle "hourglass" and stays that way. There appears to be little to no hard drive activity and it just sits there. After about 5 minutes of waiting, I am forced to use the actual power button to hard shut down the system.In order to investigate possible causes to this problem I began by determining what programs are running at start up in MSCONFIG. Aside from a few IBM applications, Windows and Norton services nothing seems to be in there that should cause any issues.
I checked the Event Viewer and can see that there seems to be some issues with "miniport" drivers from AMD. I thought this may have something to do with the video drivers as they are ATI (now AMD) and removed the extra Catalyst stuff and left the drivers. No change.I removed the Anti-Virus software completely. No Change.I tried disabling the network adapters, including Wireless. No change.One thing is certain. If I start the computer and sign into windows and then immediately click Start>Shutdown, it goes down in 10 seconds. Is this a power management driver issue? A video driver issue still? Some other "miniport" issue? Something I can't see?
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Nov 13, 2012
I have a problem with my laptop (A Sony Vaio VPCEB4J0E) Basically, whenever I tell it to shut down, it doesn't actually do so and only closes Windows explorer so I'm left looking at my desktop whilst nothing happens.
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Jan 14, 2013
i've recently done a fresh install inc SP1 of win 7Pro x64 and now the pc almost constantly hangs on shutdown.everythings up to date driver wise etc.I was aware of this problem on my older quadcore machine but had it very infrequently, this happens almost constantly on my new one.Found a hotfix which i tried to install but had a warning say that "not applicable to my computer", i then realised that the problem was addressed in SP1.
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Feb 29, 2012
I have been having this random problem where my computer fails to shutdown every time. I know it is a general question but I have no idea why this happens. The only thing I remember changing was my sound card, but it is disabled in the device manager so I don' think that is the issue.Is there any way I can log events to see why it is crashing?
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Dec 8, 2010
Windows 7 Professional x64 edition is installed on a computer. During the installation, every time it went to restart the system would hang immediately; I had to do a hard reboot to continue the installation.Now Windows 7 is installed, and still hangs on reboot. When I choose Restart, the system shows the shutdown screen, goes black, and hangs. After some time waiting it never reboots and I never see the BIOS screen. However, if I choose "shutdown", it works perfectly.Also, when I force it to reboot, the system does NOT give me the message that it wasn't shut down correctly. I've reinstalled the system twice. All drivers are installed correctly, and Windows is completely up to date. I even updated the BIOS to the current version.
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Jan 4, 2012
Windows 7 Home Premium hangs for a prolonged period of time at the shutdown screen. It normally takes a few seconds only, but it now begins to hang for several minutes at the shutdown screen.
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Oct 17, 2012
I recently got a PC that my office was getting rid of. The PC was in great shape and I was told it worked fine when they gave it to me. They ripped out the hard drive and gave me the machine. As soon as I got it, I put a brand new 2Tb Seagate HDD in. I also replaced the existing RAM (2x1Gb sticks) with 2x 2Gb sticks with the memory speed to match my motherboard. Finally I swapped out the ATI Radeon HD2900XT with a Nvidia Geforce GTX 460. There was a sound card (PCI) I removed as well as a redundant firewire port I unhooked from the Mobo. I then booted and peformed a fresh install of Windows 7 32bit Pro. Everything seemed to be going fine... until I tried to shut down. Windows would freeze on the Shutting Down screen. I mean freeze because the spinning circle would stop and the entire machine was unresponsive.
I read online that pre-Service Pack 1 Windows 7 didn't like multi-core processers and would have issues shutting down, so I updated to SP1 (along with a bunch of other updates). Now when I try to shut down, the Shutting Down screen disappears and the signal to the monitor ends, however the machine stays on. I can hear the fans running and see the lights to the PCI cards still on. Once again I have no option but to hold the power button until it shuts down. One extra note I double checked every driver and they are all up to day. Also when I boot in Safe Mode the PC shuts down fine and I have no problem restarting, just shutting down...
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Nov 10, 2010
One of the computers in the office where I work hangs when the user shuts down in the evening. The error dialog says there are two processes still running, and the title bar of the dialog says "explorer.exe error". The message in the dialog says something like "The instruction at "0xXXXXXXXX" referenced memory at "0xXXXXXXXX", The memory could not be "written. Click OK to close." There is an OK button and when you click it, the computers finishes it's shutdown with no further hang up. Windows explorer is the stuck process shown. I've done a little research on it and some of the suggestions are to clear the temporary internet files, which I did, but that didn't help and I wonder if they were thinking IE and not the Windows explorer which is different.
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Dec 14, 2010
This is starting to drive me nuts sometimes. I remote into my desktop at home from work sometimes and depending on applications, when I go for a reboot or shut the PC down, it hangs and I can't remote back in. A few days ago I waited 5 hours and had to go home to click "Force shutdown" on the prompt that Windows 7 had waiting for me.
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Dec 6, 2011
My computer crashes on shutdown, restart and I suspect hibernate (I think that is what causes them while it sits idle). It was more broken yesterday than it is now, as I have seemingly solved some of the problems. I have included some history below, just in case it's useful.I got back from a trip (4 month exchange) and installed 26 windows updates. only KB2607576 failed, then it worked when windows tried again. When I opened Windows after that, my NIC card and several USB drivers weren't working (code 10 I think... certain .dlls didn't load). I had to disable/reenable each device/usb one in order to get them working. Occasionally the system would hang while I did this, usually on the last USB - forcing a manual power off.
I eventually rolled back to a restore solved before I left for my exchange and; updated my BIOS, chipset and USB to the latest from the manu's site. I figure windows installed the new USB 3.0 drivers (Renases USB 3.0 Host Controller/Root Hub) without any regard to my chipset/bios version and this somehow caused the problem - though I have no evidence and little experience in this area.Windows was also telling me Skype wasn't working, though it appeared to be working fine (it gave mo the fix a problem with... dialogue). I have re-installed Skype since.Now everything seems to be working (NIC, USB, etc.), except for the crashes. When it crashes, I see a BSOD. A BSOD was happening earlier while the NIC/USB were acting up also, but there appear to be no logs for those. These are in fact the only logs I have, and this has happened several times.
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Nov 22, 2012
Just made a new pc running w7hp from a wd green drive.Psu is a corsair cx430 cpu the a10 5800k and the motherboard is the asrock a75pro4-m.All parts are brand new.For some reason the pc just turns itself off, even when in use. The pled stays on but the power nor reset button work.To turn it back on, one needs to turn the psu off and on first.
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Dec 14, 2011
I am at the end of my tether with the amount of issues im having with my computer at the minute. I am experiencing freezing where the whole system just halts, a crash freeze where media freezing causes the computer to make a horrendous noise, some with the shutdown of the computer following, some requiring the computer to be terminated manually.
I have had BSODs from memory to Graphics Driver issues but am now experiencing two or three Parsity issues with malfunction messages. I have no idea whats going on to my computer, I have included the dumps and the perfmon with this post. I checked the file before I uploaded and I saw that there was no AV detected on my computer despite windows displaying and recognizing Avast.
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Oct 3, 2010
I just installed a retail copy of win 7 on my laptop and have been experiencing some issues. At first everything worked fine but out of the blue my desktop/folders have not been auto-refreshing. Whenever I try to delete or create a new folder I have to manually refresh to the folder in order to view it. When shutting down my laptop it takes 5+ minutes and when my desktop is loading after booting up the laptop it takes several minutes for everything to load and for the win 7 chime.
Finally, it won't allow me to update. When I try to use the windows updater it hangs for a while on "creating restoring point" (which may be normal) but then permanently hangs on installing update 1/16 at 0%. If I try canceling the update nothing happens and even when I try to shut down the laptop it attempts to install the updates but hangs on update 1/16.
From researching these issues I've realized that the auto-refresh problem is not uncommon and has something to do with a network. This may be unrelated but these problems only started to occur when I was transferring pictures via a USB stick.
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Dec 5, 2011
When I try to shutdown my PC it nearly always hangs at the "Logging Off" or "Shutting Down" screen, the only time it shuts down properly is immediately aftwer it has been freshly started. It seems to me that a program or driver is causing the problem.
Dell Optiplex GX620
Intel Pentium Dual Core Processor
4 GB RAM
Win 7 Ultimate
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Jan 21, 2013
I read through a few threads with similar topics but the issues were either not quite the same and/or resolved comparatively easily. I am trying to repair a 1.5 year-old HP Pavilion running Windows 7 Home Premium 64. This machine is used as the main office computer in a small doctor's office. In spite of my warnings, anti-virus software was not installed until it was too lateThere was a major issue about seven months ago that required another company to repairThe problem is explorer.exe will not run. Double-clicking a shortcut on the desktop, clicking the text name of a program from the Start menu, and even in the cmd results in the same response, a dialog box pops up stating windows explorer has stopped working.
windows is checking for a solution to the problem. followed by another box stating windows explorer is restarting. But the requested application never starts. I have run the Ultimate Boot CD 4 Win, replaced the hard drive and cloned all data, run numerous registry scans, malware scans and antivirus scans. Initially removing over 1500 virus/malware hits and over 1400 registry errors. But the main problem persists, explorer.exe won't open programs.
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Sep 19, 2012
I have a ASUS Laptop with Intel I3 processer and Windows 7 Home Premium. I recently had a forced shutdown during a Windows upgrade session. Ever since then the Boot and Shutdown times have increased to over 15 minutes. I have run the msconfig unticking all but the antivirus (Kaspersky) and it still takes >15 min to boot and Shutdown. Is there something I can do before I decide to reinstall Windows &. (I dont have a install disk.) The software came with the Computer and I have the OEM code (Bought at Best Buy)
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Nov 23, 2011
my laptop with window 7 OS does not shutdown when i click on shut down tab.
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Jun 6, 2011
Im having windows remote, and "shutdown" button has hibernation action, is it possible to somehow change it to real shutdown?
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Apr 16, 2012
I have two windows updates that keep failing. When i go to shutdown my computer I always have an update icon attached to the shutdown key. The download is always 1of1. Then when i reboot, the update icon is still there. I'm thinking since the two updates are failing, it has something to do with the 1of1 update not downloading properly. I went to windows update to check for new updates, and the only one is the two that keep failing. My computer just blue screened on shutdown today, winch got me thinking i really need to fix this.
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Oct 11, 2010
how do i prevent shutdown process after click on Shutdown button!
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Jan 26, 2013
i am always getting force shut down message whenever i processed shut down process.
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Feb 11, 2012
Im not sure if this is in the right category, but I think it could be Windows 7 related.My Powersupply died the other day so I purchased a new one and all was fine, except when I shutdown it either freezes or carries on for what seems like forever.The only thing is that on bootup my DVD Drive and SSD have changed ports so my dvd drive is now device00 and my SSD001.
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Nov 17, 2012
Windows 7 Home Premium x64 will hang after the "Starting Windows" logo, showing only a black screen, forcing me to hold down the power button.Windows will boot in safe mode and will boot if I disable my video card from Device Manager.I have run hard drive and memory diagnostics without any errors showing up.I did not change anything before the problem began occuring.I've already tried restoring to the initial system image from Lenovo OneKey Recovery (I'm using an IdeaPad Y560) and using the Windows System Restore, as well as updating drivers and BIOS.Attached are my event logs in administrative view from today (The problem has been occuring for a week or two, however, I don't have access to logs from that time), in which I reinstall my drivers and attempt to install a download manager in safe mode among other things.
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Mar 7, 2011
I just installed a new ssd (X-25m) on a clients computer along with Windows 7 64bit and 8GB of RAM. The computer hangs for anywhere from 10 seconds to 30 seconds+ and sometimes just freezes up all together until I restart. Sometimes, it freezes icons and I can still use the mouse, and can double click to start a program, but it won't start up until it unfreezes, then everything I've opened suddenly opens all at once. Other times, even the mouse is frozen, and I have to wait 30s to a minute before I get it back.
Things I've tried- all Windows Updates, and updated all chipset drivers for the mobo (MSI P6N SLI Platinum)
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Mar 14, 2011
New hard drive, new install of windows 7. Machine freezes without warning, Sometimes after 2 hours, sometimes after 2 days. When frozen, unable to CTRL ALT DLT or Start / shut down.How to diagnose root cause and solution?
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May 6, 2010
I am trying to upgrade from Vista Home Premium to Win 7 Ultimate using a DVD bought at retail. The upgrade process hangs while Gathering programs and settings, always at the 86% mark. Yesterday it hung at 6:00 PM and I let it run overnight -- at 9:00 AM next day it was still hung. No error message, no shutdown, just sitting there waiting.Following suggestions from various sources I have tried working from an empty start folder in Vista, and from a clean boot in Vista. Neither made any difference. I have turned off antivirus and taken down the firewall. My system is approved for upgrade by MS. I have tried starting the upgrade program from Vista safe mode and by booting from the DVD, but was not allowed to continue. I have done everything suggested by MS as a prelude to upgrading.My computer is a Dell Inspiron 530.
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Aug 28, 2010
Windows 7 Professional 64bit When I try to perform a restart, the computer goes into oblivion. Drive light flickers a bit but I've let it rest over an hour and it didn't restart. Have to press the reset button. Otherwise everything seems OK. I've run deep scans with Malwarebytes and Kaspersky and no warnings?
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Mar 7, 2011
I just installed a new ssd (X-25m) on a clients computer along with Windows 7 64bit and 8GB of RAM. The computer hangs for anywhere from 10 seconds to 30 seconds+ and sometimes just freezes up all together until I restart. Sometimes, it freezes icons and I can still use the mouse, and can double click to start a program, but it won't start up until it unfreezes, then everything I've opened suddenly opens all at once. Other times, even the mouse is frozen, and I have to wait 30s to a minute before I get it back.
Things I've tried- all Windows Updates, and updated all chipset drivers for the mobo (MSI P6N SLI Platinum)
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Mar 10, 2011
It hangs on start up; it gets past the Bios but stays at the Windows Logo and says "Loading Windows" until I am forced to shut down. Here are my specs:
EVGA 780i mobo
3.0ghz intel duo-core processor
4 gigs of DDR2 RAM
1 TB seagate HDD
1 gig of video (Gforce 9800GT 512mb SLI)
So my computer was working perfectly fine until this happened. However, this has happened before! This same exact problem happened before, so I figured it was the hard drive so I got a new one(the one I have now).Fine, it worked for about 1 month. Then this happened... again. I do not know what the problem is. Like I said in the description if my computer does get past the windows logo and I log on, after about 10 minutes of running I freeze and have to force shut down. Then I am stuck back at the Windows Logo... I have also tried to insert the Windows CD itself and try to repair windows, but even then it still won't get past the windows logo.
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Jan 22, 2013
A friend asked me to take a look at her laptop. It's a Toshiba Satellite L775 with Windows 7 Home Premium. The computer starts fine until the green progress bar finishes loading. After that, a cursor appears and can be moved, but nothing else loads. F2 loads BIOS during startup, F12 loads a boot menu, and every other F key (other than F8) loads an OS selection screen. F8 does nothing. I've also tried booting from a restoration disc. The pixelized progress bar loads (slowly, as is usual when booting from a disc) but then the normal boot process continues with the same problem as before. I can't even get into Safe Mode to try and troubleshoot anything.
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Sep 18, 2010
This is something annoying and surprising- I thought Microsoft fixed these issues. What happens is when ever I start a media player (Power DVD, My TV Tuner, WMC or MC) the computer freezes for a moment (about 20 seconds) and then becomes normal. Same happens when I exit the media program.
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