Crash On Shutdown, Restart And (suspected) Hibernate?
Dec 6, 2011
My computer crashes on shutdown, restart and I suspect hibernate (I think that is what causes them while it sits idle). It was more broken yesterday than it is now, as I have seemingly solved some of the problems. I have included some history below, just in case it's useful.I got back from a trip (4 month exchange) and installed 26 windows updates. only KB2607576 failed, then it worked when windows tried again. When I opened Windows after that, my NIC card and several USB drivers weren't working (code 10 I think... certain .dlls didn't load). I had to disable/reenable each device/usb one in order to get them working. Occasionally the system would hang while I did this, usually on the last USB - forcing a manual power off.
I eventually rolled back to a restore solved before I left for my exchange and; updated my BIOS, chipset and USB to the latest from the manu's site. I figure windows installed the new USB 3.0 drivers (Renases USB 3.0 Host Controller/Root Hub) without any regard to my chipset/bios version and this somehow caused the problem - though I have no evidence and little experience in this area.Windows was also telling me Skype wasn't working, though it appeared to be working fine (it gave mo the fix a problem with... dialogue). I have re-installed Skype since.Now everything seems to be working (NIC, USB, etc.), except for the crashes. When it crashes, I see a BSOD. A BSOD was happening earlier while the NIC/USB were acting up also, but there appear to be no logs for those. These are in fact the only logs I have, and this has happened several times.
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Sep 1, 2012
I am getting a BSOD during hibernate, restart etc. The problem is fixed by restoring the laptop to factory state but after a month or so the problem starts again.
I have run the diagnostic tool and uploaded the zipped file.
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Jun 23, 2009
I've found that when whenever I let my computer go to sleep, hibernate or restart it or shut it down then a blue screen will appear and restart the system. When the system comes to it will tell me the event name was Blue Screen and that the computer is recovering from a unexpected shutdown.I'm currently running my computer on the High Performance plan and not letting it go to any other mode?By the way, my system is a dual boot with Windows XP. XP is on my main drive and 7 is on my second drive.
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Jan 21, 2013
I read through a few threads with similar topics but the issues were either not quite the same and/or resolved comparatively easily. I am trying to repair a 1.5 year-old HP Pavilion running Windows 7 Home Premium 64. This machine is used as the main office computer in a small doctor's office. In spite of my warnings, anti-virus software was not installed until it was too lateThere was a major issue about seven months ago that required another company to repairThe problem is explorer.exe will not run. Double-clicking a shortcut on the desktop, clicking the text name of a program from the Start menu, and even in the cmd results in the same response, a dialog box pops up stating windows explorer has stopped working.
windows is checking for a solution to the problem. followed by another box stating windows explorer is restarting. But the requested application never starts. I have run the Ultimate Boot CD 4 Win, replaced the hard drive and cloned all data, run numerous registry scans, malware scans and antivirus scans. Initially removing over 1500 virus/malware hits and over 1400 registry errors. But the main problem persists, explorer.exe won't open programs.
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Dec 10, 2012
My computer will not do anything past turning on. It is frozen on the first screen it shows, which is the screen that gives you your computer info and tells you to press F1 to resume. It says S.M.A.R.T. Capable and Status BAD; AHCI Port0 Device Error. It obviously does nothing when I click F1, I have tried control alt delete and clicking the escape key. The only action I have is to turn it off!
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Jan 14, 2011
Windows 7 will will shutdown if I hold down the power button, however it will not shutdown when manually hitting "Shutdown" or just pushing the power button once.Everything looks normal when it's shutting down, it says it's shutting down. The lights on the case and fans go off, the fans shut off, yet a few seconds after the fans shutdown completely, the computer magically starts back up again. So it does shutdown (technically, all the signs are there) but it starts back up.Aside from the shutdown feature not working, sleep doesn't work (I don't use hibernate because I don't want to waste SSD write cycles). When I put the computer into sleep mode, it shuts down the fans and lights, however just like the shutdown issue, the computer powers itself back on (wake on LAN is off). Even though it is powered on, it isn't out of sleep mode. None of the peripheral devices work and I can't get the monitors to turn back on, therefore I have to hard boot the computer by holding down the power button. When I turn the computer back on, it is back where I left it before I put it into sleep mode.
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Aug 5, 2011
I have an ASUS G51JX-X2 laptop with 8 GB RAM (4 2GB chips). I've had this computer for about 18 months without any problems. A couple of days ago, I noticed that the computer hung up when trying to hibernate. The screen was black and the hard drive light was off, but the touchpad, wireless, bluetooth, and power lights remained on. I left it and went to work, and when I returned it was still in this state so I held the power button to shut it down. The computer started normally, but then that night when I went to shut the computer down, it did the same thing. I made some changes to disable the services at start up in an attempt to narrow down the problem and I discover that is I choose restart, the computer shuts down and restarts fine (although it sits with the screen black and the lights on for a while). It will not shut down or hibernate though. what's going on:
I thought I might have gotten a driver update so I looked at Windows Update and I hadn't gotten anything since 7/21. I did get one on 8/3, but that was after I started having problems. Using msconfig I disabled the start up services (except MS) and start up items to see if that helped and rebooted. The reboot worked, but then the shutdown failed again. I read in some forums that it might be related to the wireless, so I used the switch on the front of the computer to turn off wireless and bluetooth before shutting down - no luck. I thought it might be a problem with the memory since that's a relatively recent upgrade so I created a boot CD and ran memtest86+. It ran all night through 4 passes and no errors. I ran chkdsk on the hard drive just to be safe and it didn't find any errors. I checked to see if ClearPageFileAtShutdown was set to 1 in the registry, but it is 0. I checked to make sure that the bios is up to date and it is (version 208).
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May 14, 2012
For the past few days Windows refuses to shutdown. Everytime I select the sleep, hibernate or shutdown options it will reboot/reawaken straight away. I have tested the RAM which had no problems, I reinstalled Windows completely which didn't help & I checked power settings in BIOS to disable auto-restart. Laptop works fine when on, just refuses to power down - only holding the power button will get it to stop doing anything!
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Jan 15, 2011
I have seen a lot of these topics around, but I can't see to find any that answer the question.
Windows 7 will will shutdown if I hold down the power button, however it will not shutdown when manually hitting "Shutdown" or just pushing the power button once. Everything looks normal when it's shutting down, it says it's shutting down. The lights on the case and fans go off, the fans shut off, yet a few seconds after the fans shutdown completely, the computer magically starts back up again. So it does shutdown (technically, all the signs are there) but it starts back up.
Aside from the shutdown feature not working, sleep doesn't work (I don't use hibernate because I don't want to waste SSD write cycles). When I put the computer into sleep mode, it shuts down the fans and lights, however just like the shutdown issue, the computer powers itself back on (wake on LAN is off). Even though it is powered on, it isn't out of sleep mode. None of the peripheral devices work and I can't get the monitors to turn back on, therefore I have to hard boot the computer by holding down the power button. When I turn the computer back on, it is back where I left it before I put it into sleep mode.
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Jul 8, 2009
I am making a shortcut for shutdown. So I am using command
shutdown -h for hibernate
shutdown -l for logoff
But whenever I use time for it, like:
shutdown -h -t 120
Where t 120 is number of secs after which the command will execute then the command doesn't executes. This command works fine for restart shutdown -s -t 120. I can use hibernate with time.
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Mar 26, 2011
I just bought a new Lenovo Thinkpad T400. This is my 5th Thinkpad. It is a 2767-P1U. It is running Windows 7. I have the Lenovo drivers installed and have upgraded them to the latest available. I have also got Norton Anti-Virus 2011 and Office 2007 Professional. Windows is fully updated as well.The processor is: Core 2Duo T9400 with 2GB Memory.I am having issues getting the machine to shut down from the "Start > Shutdown" command. It continues to the shut down splash screen and has the rotating circle "hourglass" and stays that way. There appears to be little to no hard drive activity and it just sits there. After about 5 minutes of waiting, I am forced to use the actual power button to hard shut down the system.In order to investigate possible causes to this problem I began by determining what programs are running at start up in MSCONFIG. Aside from a few IBM applications, Windows and Norton services nothing seems to be in there that should cause any issues.
I checked the Event Viewer and can see that there seems to be some issues with "miniport" drivers from AMD. I thought this may have something to do with the video drivers as they are ATI (now AMD) and removed the extra Catalyst stuff and left the drivers. No change.I removed the Anti-Virus software completely. No Change.I tried disabling the network adapters, including Wireless. No change.One thing is certain. If I start the computer and sign into windows and then immediately click Start>Shutdown, it goes down in 10 seconds. Is this a power management driver issue? A video driver issue still? Some other "miniport" issue? Something I can't see?
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Jan 6, 2010
i got a problem,everytime i put my pc to sleep,or it automatically sleeps..its crashes in one of the following ways:
1. it restarts,and a nlack screen comes p and ask if to start on safe mode or normal
2. it jus cuts off,all power,everything
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Nov 22, 2012
Just made a new pc running w7hp from a wd green drive.Psu is a corsair cx430 cpu the a10 5800k and the motherboard is the asrock a75pro4-m.All parts are brand new.For some reason the pc just turns itself off, even when in use. The pled stays on but the power nor reset button work.To turn it back on, one needs to turn the psu off and on first.
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Sep 4, 2012
My Acer Aspire S3-951 laptop has a few shutdown issues. It will not shutdown or restart, without manually holding down the power button. Windows seems to be shutting down, and then the screen goes black but the laptop is still running. Restart does not work unless i've installed something that requires a restart. It will not restart if i choose the option from the shutdown menu. I've tried to update all my drivers and i also updated the BIOS, with no luck. I have also tried to do a clean boot and uninstalling some programs that might be causing this.[CODE]
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Oct 23, 2012
My wife's daughter has an HP Pavilion dm4-2070 notebook with Windows 7 Professional.It had been working properly, but for the past week it will not shut down when you select Shut down from the Start menu; instead it restarts. It also won't hibernate properly; after about 10 seconds it resumes. It does seem to sleep properly, for example, when you close the cover. And it will shut down if you press and hold the power button for 10 seconds.I see a lot of posts on other forums with similar problems, but few solutions that seem to work. I have tried many of the suggestions (checking the shutdown and power settings, ensuring the network adapters can't wake up the computer, running SFC, updating the BIOS to the
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May 23, 2011
I've got my system configured via gpedit so that it runs a custom batch script when it shuts down. The script can take about a minute to complete because it is telling some external hardware to run through its power down procedure. However when I tell the system to _reboot_ the script still runs and then when the system starts back up it has to run the startup script to power the hardware back up again.
Therefore I wondered if there is a way to tell Windows not to run the script if the action is reboot, not shutdown, or can I get access to the action via some parameters that can be passed to my script?
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Sep 23, 2011
Windows 7 home premium. SP1
Asus K52JT laptop
AMD Radeon 6370M with HD audio
Atheron AR9285 Wirelss adapter
At my wit's end on this one. After a system crash a couple of days ago I found that my audio and wireless were disabled. Tried to restart the services but got error 1053 with wireless and error 1068 with windows audio. Have done the following: Checked for any virus malware: Macafee AV, Malwarebytes, Spysweeper and Sptbot. Nothing found.Tried starting in services on many occasions. Same issue.Installed up to date drivers. Rolled back drivers to original versions. Same problem.Ran troubleshooter in windows 7. Received notices that the services were stopped but could not be fixed.Ran windows fixes from Microsoft site with the same result as W7 troubleshooter.Downloaded copies of dll files and replaced them in win/system 32. Same problem.Ran sfc /scannow found no issues. I have my ASUS backup disk(s) so I can install the OS again but I don't want to lose the software I have already installed.
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Jul 15, 2012
I purchased a Toshiba Satellite Pro which had Windows 7 Home Premium pre-installed from the retailer. It worked perfectly, and I had no problems. However, about 4 days ago, the hard drive failed, and I lost everything. This isn't the problem however. I took the laptop to have a replacement hard drive installed, and all a reinstallation of Windows 7 Home Premium. I received the laptop back a couple of days ago, and I had no problems with set-up. I noticed however, that whenever I try to shut the laptop down, or restart it (to apply changes features, configure updates etc) the entire laptop will become unresponsive on the "Shutting Down..." screen. The little blue circle will stop spinning, and none of the Brightness buttons, Cap Lock etc will function, so I know the whole thing has become unresponsive. This forces me to press and hold the power button everytime I wish to turn the laptop off, which of course is a strain on it. I have scanned the entire thing with MalwareBytes and Microsoft Security Essentials, so I know it isn't a virus of some kind (it wouldn't be anyway, as it was acting in this way before it was even connected to the internet.)
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Sep 21, 2012
I have a new Lenovo machine with Windows 7 preloaded
I normally leave my machine in the 'sleep' option overnight. I then use the mouse to resume Windows 7. On a number of occassions I see a power saving box appear with a countdown and then the Lenovo logo appears on the screen with a Windows 7 recovery panel. I then have to re-boot the machine. I have used the help box that windows provides to 'find the cause' after the reboot, but it does not point the way to resolve the problem. I would guess that this fault appears nearly 30% of the time that I try and resume following the 'sleep' option.
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Dec 14, 2011
I am at the end of my tether with the amount of issues im having with my computer at the minute. I am experiencing freezing where the whole system just halts, a crash freeze where media freezing causes the computer to make a horrendous noise, some with the shutdown of the computer following, some requiring the computer to be terminated manually.
I have had BSODs from memory to Graphics Driver issues but am now experiencing two or three Parsity issues with malfunction messages. I have no idea whats going on to my computer, I have included the dumps and the perfmon with this post. I checked the file before I uploaded and I saw that there was no AV detected on my computer despite windows displaying and recognizing Avast.
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Feb 16, 2012
When I do a "restart", on the computer screen I could see "log out", a few seconds later, "shutdown." At this point, the system stalls at "shutdown." I waiting for over 5 minutes, and it was still stalled at "shutdown." To continue working with my computer, at the ""Shut down stall", I remove the power cord from my computer. About a minute later, I reconnect my power cord and click the power button. After that there is no problem. Except when I do a "Restart."
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Dec 24, 2011
I have system crashes of two varieties, that have happened under both Windows 7 and Windows Vista : Sometimes (not all the time) the system will reboot when I choose shutdown/restart/hibernate/sleep and leave an Event 41 (Kernel Power) Task 63 in the EventViewer. This crash will happen many times in a row and then not at all for a week or two and then happen many times in a row.
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Nov 20, 2012
example: Playing Diablo III while talking with friends on mumble. The game suddenly freezes and I wait to see if it shoud come back, and it never does.So I press Ctrl-Alt-Del to close the program, and the status says "Not responding" I close the program and wait like 5-10 sec until I can see it's closed in "task manager" and i try to start the program again.This happens, the cursor shows that it's "thinking" for like 2-3 sec, then nothing happens. Same problem occurs with Skype, these are the programs im 100% sure to crash everytime.I've tried to open them all as administrator.Tried compatible modessystem recoveryStart up Repair (windows 7 feature I believe)
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Nov 12, 2011
everytime i wanted to restart, it came up with this BSOD SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION ran memtest for 7 passes with no error seems like all my recent bsods are memory related. i dont have any spare rams to try.
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Jul 5, 2012
In the past days my laptop shutdown unexpectedly only with uTorrent opened... I thought it was from high temperature but now I just don't know what is it because I don't think the laptop is too much warm and it not doing any heavy task when this happens.
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Sep 6, 2011
i have windows seven ultimate running on a machine just fine for about half a year. after installing some piece of software related to android rooting, i found myself unable to do anything on the computer, as launch windows explorer, restart shutdown, start any other program, as this error appears:windows cannot access the specified device, path, or file. you may not have the appropriate permissions to access the item.watch this: windows 7 error: you may not have the appropriate permissions to access the item - Internet i rebooted by power cycle into safe mode. there i didn't encountered any problems, i was able to start programs, i uninstalled the latest software i installed before this problem, but this didn't solved the problem.also, while in safe mode, i created another admin user but is behaves the same way as the original user i have on this machine.
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Sep 19, 2012
I'm in the process of scrolling the page using mouse wheel (either browser, or microsoft word document, etc) the screen blinks for a fraction of second, and the whole system shuts down as if somebody pulled the plug out, and then immediately restarts showing dialogue of whether I want to start windows normally or in the safe mode.
I have looked in the event logs but the only thing it tells me there is that there was an unexpected shutdown. The same in that reliability place.
how I would diagnose it? I cannot replicate it at will, as it only happens occasionally when scrolling, at other times scrolling is fine and does not produce this result. The system is Windows 7 enterprise 64bit, the mouse is Microsoft bluetrack technology
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Oct 30, 2010
I have Windows 7 64 bit Ultimate edition. I got a Logitech Quickcam pro 9000, I have had it for a while and always had this problem. So the problem is whenever my PC is shut down, restarted, or wakes from sleep my webcam is either not detected, or is detected as a USB 1.1 device, instead of USB 2.0. In order for it to be detected as USB 2.0, or even detected at all, I have to unplugg it and plug it back in. I have all the current software and drivers for my motherboard, windows, and my webcam, in fact I just rechecked yesterday. So, my motherboard is an Nvidia 780i sli. I have looked in the Bios and USB 2.0 is definately enabled. Besides I know it working cause none of my other devices have this issue, plus like I said if I unplugg then plug the webcam back in, it is once again detected as a USB 2.0 device. I have tried all my USB plugs on my PC, and same result. So maybe a bios update? I have the P06 and noticed there is a P10 bios version now. Also when I go into device manager and click show devices by connection, I do not see a USB 2.0 catagory anywhere. Shouldn't USB 2.0 devices be in the USB 2.0 subcatagory? Or is it listed as something different cause of my MB, or Windows 7?
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Jan 9, 2012
I have been having this problem for the past 2 months now where my computer would not start after complete shutdown, but if i start the computer press F8 and boot in safe mode it boots ok and if i restart it, the computer starts back fine. I have tried diagnostic tests on my hardware (HDD, RAM, CPU, MB) and all have passed. Neither has there been any voltage fluctuations or any type of physical damage to my computer hardware
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Aug 20, 2011
I got a bleeping computer. What is basically happening is, that if I restart my computer, it takes forever. If I try shut down, it usually shuts down after a long long log off OR it freezes in logging off. It is really annoying and I tried to clean up my system, registers and it didn't work. I am running on Windows 7 Ultimate 64 bit.
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Aug 31, 2012
I am totally new to this and am really confused. About maybe a week ago I started having BSOD, plus Windows wouldn't restart after going into Sleepmode, and when I tried to Shut Down it would bring up the shut down screen then just keep "shutting down" with out ever shutting down.
So I read some internet stuff and "Reinstalled Windows 7" and seem to still have the issues.
[code]....
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