Computer Freezes On Shutdown/hibernate
Aug 5, 2011
I have an ASUS G51JX-X2 laptop with 8 GB RAM (4 2GB chips). I've had this computer for about 18 months without any problems. A couple of days ago, I noticed that the computer hung up when trying to hibernate. The screen was black and the hard drive light was off, but the touchpad, wireless, bluetooth, and power lights remained on. I left it and went to work, and when I returned it was still in this state so I held the power button to shut it down. The computer started normally, but then that night when I went to shut the computer down, it did the same thing. I made some changes to disable the services at start up in an attempt to narrow down the problem and I discover that is I choose restart, the computer shuts down and restarts fine (although it sits with the screen black and the lights on for a while). It will not shut down or hibernate though. what's going on:
I thought I might have gotten a driver update so I looked at Windows Update and I hadn't gotten anything since 7/21. I did get one on 8/3, but that was after I started having problems. Using msconfig I disabled the start up services (except MS) and start up items to see if that helped and rebooted. The reboot worked, but then the shutdown failed again. I read in some forums that it might be related to the wireless, so I used the switch on the front of the computer to turn off wireless and bluetooth before shutting down - no luck. I thought it might be a problem with the memory since that's a relatively recent upgrade so I created a boot CD and ran memtest86+. It ran all night through 4 passes and no errors. I ran chkdsk on the hard drive just to be safe and it didn't find any errors. I checked to see if ClearPageFileAtShutdown was set to 1 in the registry, but it is 0. I checked to make sure that the bios is up to date and it is (version 208).
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Jul 25, 2012
I'm currently stuck in a hell hole, because I really have no idea what is wrong with my machine at this time. Several things I have noticed is that the crashes never happens when I'm playing video games, even high demanding ones. It's weird because it does happen when browsing the internet, and mostly happens when I'm rendering a video.
When the freezing process starts, slowly applications, one by one becomes not responding. I currently have Realtemp, and while the freezing happens, the temp was around 55F, while my TJ max is 105. In my task manager > performance, my cpu usage drops down all the way down to 1% when the freezing happens. And finally even the mouse won't move, forcing me to force shutdown. I think the computer shuts itself down after a while since when coming back home, it's in a POST situations, giving errors like no bootable device, or system fan failure.
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Dec 14, 2012
I recently acquired a SC101 network hard drive and installed the program for it. Now, my computer keeps stalling at the shutting down screen (after the desk top closes, just the blue screen).
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Dec 28, 2011
My computer always freezes at the shutdown loading screen (When i restart and shutdown). But when im in safe mode it shuts down normally. It Freezes for about 15 min each time then it goes back to my desktop and says an unexpected shutdown happened.
achine Specs-
OS
Windows 7 Ultimate x64
CPU
Intel Core i5-2500 CPu 3.30GHz
Motherboard
PH61A-P35 (B3)
Memory
8 GB
Graphics Card(s)
NVIDIA GeForce 7950 GT
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Jan 14, 2011
Windows 7 will will shutdown if I hold down the power button, however it will not shutdown when manually hitting "Shutdown" or just pushing the power button once.Everything looks normal when it's shutting down, it says it's shutting down. The lights on the case and fans go off, the fans shut off, yet a few seconds after the fans shutdown completely, the computer magically starts back up again. So it does shutdown (technically, all the signs are there) but it starts back up.Aside from the shutdown feature not working, sleep doesn't work (I don't use hibernate because I don't want to waste SSD write cycles). When I put the computer into sleep mode, it shuts down the fans and lights, however just like the shutdown issue, the computer powers itself back on (wake on LAN is off). Even though it is powered on, it isn't out of sleep mode. None of the peripheral devices work and I can't get the monitors to turn back on, therefore I have to hard boot the computer by holding down the power button. When I turn the computer back on, it is back where I left it before I put it into sleep mode.
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May 14, 2012
For the past few days Windows refuses to shutdown. Everytime I select the sleep, hibernate or shutdown options it will reboot/reawaken straight away. I have tested the RAM which had no problems, I reinstalled Windows completely which didn't help & I checked power settings in BIOS to disable auto-restart. Laptop works fine when on, just refuses to power down - only holding the power button will get it to stop doing anything!
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Sep 1, 2012
I am getting a BSOD during hibernate, restart etc. The problem is fixed by restoring the laptop to factory state but after a month or so the problem starts again.
I have run the diagnostic tool and uploaded the zipped file.
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Jan 15, 2011
I have seen a lot of these topics around, but I can't see to find any that answer the question.
Windows 7 will will shutdown if I hold down the power button, however it will not shutdown when manually hitting "Shutdown" or just pushing the power button once. Everything looks normal when it's shutting down, it says it's shutting down. The lights on the case and fans go off, the fans shut off, yet a few seconds after the fans shutdown completely, the computer magically starts back up again. So it does shutdown (technically, all the signs are there) but it starts back up.
Aside from the shutdown feature not working, sleep doesn't work (I don't use hibernate because I don't want to waste SSD write cycles). When I put the computer into sleep mode, it shuts down the fans and lights, however just like the shutdown issue, the computer powers itself back on (wake on LAN is off). Even though it is powered on, it isn't out of sleep mode. None of the peripheral devices work and I can't get the monitors to turn back on, therefore I have to hard boot the computer by holding down the power button. When I turn the computer back on, it is back where I left it before I put it into sleep mode.
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Dec 6, 2011
My computer crashes on shutdown, restart and I suspect hibernate (I think that is what causes them while it sits idle). It was more broken yesterday than it is now, as I have seemingly solved some of the problems. I have included some history below, just in case it's useful.I got back from a trip (4 month exchange) and installed 26 windows updates. only KB2607576 failed, then it worked when windows tried again. When I opened Windows after that, my NIC card and several USB drivers weren't working (code 10 I think... certain .dlls didn't load). I had to disable/reenable each device/usb one in order to get them working. Occasionally the system would hang while I did this, usually on the last USB - forcing a manual power off.
I eventually rolled back to a restore solved before I left for my exchange and; updated my BIOS, chipset and USB to the latest from the manu's site. I figure windows installed the new USB 3.0 drivers (Renases USB 3.0 Host Controller/Root Hub) without any regard to my chipset/bios version and this somehow caused the problem - though I have no evidence and little experience in this area.Windows was also telling me Skype wasn't working, though it appeared to be working fine (it gave mo the fix a problem with... dialogue). I have re-installed Skype since.Now everything seems to be working (NIC, USB, etc.), except for the crashes. When it crashes, I see a BSOD. A BSOD was happening earlier while the NIC/USB were acting up also, but there appear to be no logs for those. These are in fact the only logs I have, and this has happened several times.
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Jun 23, 2009
I've found that when whenever I let my computer go to sleep, hibernate or restart it or shut it down then a blue screen will appear and restart the system. When the system comes to it will tell me the event name was Blue Screen and that the computer is recovering from a unexpected shutdown.I'm currently running my computer on the High Performance plan and not letting it go to any other mode?By the way, my system is a dual boot with Windows XP. XP is on my main drive and 7 is on my second drive.
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Jul 8, 2009
I am making a shortcut for shutdown. So I am using command
shutdown -h for hibernate
shutdown -l for logoff
But whenever I use time for it, like:
shutdown -h -t 120
Where t 120 is number of secs after which the command will execute then the command doesn't executes. This command works fine for restart shutdown -s -t 120. I can use hibernate with time.
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Jan 19, 2012
This laptop is an IBM Thinkpad T420 and has no SP installed.
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Jun 15, 2012
my pc used to freeze after sleep or hibernate, now, it freezes after restart or just turning it on.
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Aug 14, 2009
I am running windows 7 Ultimate rtm on an Acer Aspire 5515 and it goes into/wakes from sleep mode just fine. However when waking from hibernation, it logs in fine and then a minute or two later, it freezes forcing me to hold down the power button to shut it off. When booted back up, of course i get the option of going into 'safe mode' hit start normally and everything is fine.
I could just not use Hibernate but it would be convenient if when going to school, i could use hibernate so I still have all my battery power when i resume since sleep still uses a little of the battery up. Is there a fix for this or is it just a bug M$ will have to eventually fix through updates?
Video Adapter Name: ATI Radeon X1200 Series
Processor Name: AMD Athlon(tm) Processor 2650e
Frequency: 1600 MHz
Installed Memory: 1,789.98 MB
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Apr 16, 2012
I have two windows updates that keep failing. When i go to shutdown my computer I always have an update icon attached to the shutdown key. The download is always 1of1. Then when i reboot, the update icon is still there. I'm thinking since the two updates are failing, it has something to do with the 1of1 update not downloading properly. I went to windows update to check for new updates, and the only one is the two that keep failing. My computer just blue screened on shutdown today, winch got me thinking i really need to fix this.
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Dec 1, 2011
Everytime I attempt to shutdown Windows 7 freezes at the "Shutting Down" screen with the little moving circle. I looked in Event Viewer and all I'm seeing is a WMI Event ID10 error:
"Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected."
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May 11, 2012
When i click on Shutdown, Windows closes on open programs then shows Shutting Down and that's where it remains even if i leave the Laptop alone for hours, i return and just see "Shutting Down", I can't install updates because it won't shutdown.
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Mar 19, 2009
Im running build 7057 on my Asus G50vt-X1 laptop and for some reason when I go to shutdown it will freeze on the shutdown background and not shut down. I'm not quite sure why. I have manually changed the logon and shutdown backgrounds via a regedit but it wouldn't complete the shutdown long before that. Any ideas?
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Feb 13, 2013
Sometimes, but not always, when I am restarting or shutting down my computer Windows freezes at the Shutdown screen, the little circle thing just stops spinning and nothing happens. I just built this computer a few days ago, installed every possible update/driver. Not very savvy when it comes to BIOS stuff or whatever the root of this issue is..
I am running the following:
Gigabyte X77 UD3H Motherboard
Intel 3570K
Corsair Vengeance 2x4GB Memory
GeForce GTX 660 GPU
Windows 7
Only programs outside of stuff that came with MB, GPU, etc is League of Legends. I noticed Easy Tune 6 was installed with the MB disc, messed around with it a bit but read bad things so deleted it. Thats all i can think of..
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Sep 18, 2011
I have recently started experiencing abnormally slow shutdowns (it will go to the windows login screen with the shutting down message and hang there for about ~5 minutes), and random freezes on my PC. The freezes happen from things as small as moving the mouse. I run a weekly virus scan, and have come up with no viruses, though it could be something not detected by my antivirus.
The PC is less then 2 years old.
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Professional , Service Pack 1, 64 bit
Processor: AMD Phenom(tm) II X6 1090T Processor, AMD64 Family 16 Model 10 Stepping 0
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Jan 11, 2012
Yesterday when I went to shut down my computer, it froze. Not seeing any alternative, I manually powered it down. When later attempting to turn the machine on, I received an error (with no specific error message) saying that it was unable to startup successfully, and presented me with a menu for running diagnostics, backing up data, resetting to factory defaults, etc.. Being very short on sleep at the time, I decided "I'll deal with this tomorrow" and shut it down.
Just now, when powering up to try to deal with it, it started up fine. Thing is, without having done anything to fix the issue, I'm worried there might still be a problem with my machine, since I've been told failures to boot properly usually indicate something serious. The computer is an HP Pavilion dv7-6b55dx running Windows 7 64-bit service pack 1. I ran a virus scan and it came up clean, and a spyware scan is running as I type this.
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Jan 5, 2011
Have new PC and it used to hibernate after a period of time. The fans will shut down, monitors shut down etc. When I wake it then fans start back up, I have to relog in to Windows etc. Suddenly it no longer does this. I do not recall changing any setting and have gone to screen saver and set power saving settings etc. This is my first Windows 7 machine so not sure if i need to do something elsewhere
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Jan 4, 2011
I just built a new system today, and I have been running into some significant issues whenever I try to reboot. Basically, the system hangs up on the Starting Windows screen at the exact same instance whenever I reboot. This has been happening since I installed Windows 7 64-bit edition. After I booted and installed off of the installation DVD, it froze up on the first restart. I then tried to install Windows again. That worked, but it then again froze on the first reboot. I then had to manually shut down the pc and start it up again. Fortunately, it picked up where I left off and finished the Windows 7 install.After I installed Windows 7, I have had no problems whatsoever expect for when I restart, as the system freezes at the point specified on the image above. However, if I shut down my computer and then start it up, everything loads fine.
Here are my specs:
AMD Phenom II Black Edition dual core 3.2 ghz CPU (all four cores unlocked, overclocked at 3.8 ghz)
HIS Radeon HD 4670 GPU
BIOSTAR T A870+ mobo
Seagate Barracuda SATA 7,200 RPM 1TB HD
4 gigs G.SKILL DDR3 240-pin RAM
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Nov 15, 2012
Windows 7 always freezes on restart, but starts up fine after shutdown
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Nov 18, 2009
I upgraded to Windows 7 when it was first released and for some reason cannot use the sleep function. My power options in the control panel are set to "Balanced." I've opened up every menu I can think of and changed the settings but can't figure out why I can only use hibernate.
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Oct 31, 2012
I got my laptop a few weeks ago and noticed that it will sometimes go into hibernate, and other times it will not, and instead hang on a black (but enabled/on) LCD. When you touch the keyboard, it even makes Windows 7 dings for incorrectly pressed key (meaning the OS is still on). If it is going into sleep or hibernate due to low battery and this error happens, it will just keep beeping really loudly at me until the laptop dies (I'm assuming that's the motherboard's part, though).I have no idea what to do, and I'm really freaking puzzled right now. I've already tried turning hybrid sleep on and off, and neither of them yielded any positive results. Anyone have any clue what I should do?
PS: I've noticed last night after gaming for a bit, that the fans remained in a full blast state (yes, even when the game is closed). This might be related to it although I am not sure. Also, I cannot upgrade my video drivers because the graphics are integrated with the Intel Integrated Graphics, meaning the drivers are made by the manufacturer.
Here's my laptop specifications by the way:
-1920x1080 LED Backlit Display
-2GB GDDR5 AMD Radeon 7970m
-Intel Core i7 3720QM Quad-Core Processor (2.60GHz), 6MB Cache
-8GB Corsair Vengeance DDR3 1600MHz (2 X 4GB)
-Genuine MS Windows 7 Home Premium 64-Bit Edition
-Slot 1: 256GB Samsung 830 Series - Solid State Drive
-Slot 2: 500GB SATA 3.0Gb/s, 7200RPM, 16MB Cache HDD
-Integrated High-Definition Audio with THX TruStudio Pro and up to 7.1 Channel support
-Wi-Fi Link 802.11A/B/G/N Wireless LAN Module with Bluetooth - Up to 300 Mbps
-SuperSpeed USB 3.0 Ports
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May 6, 2011
I am having a problem with a new installation of Windows 7 Home Premium. I have always liked the Hibernate feature and used it extensively when I was running Windows Vista Ultimate. Since installing Windows 7, whenever I run Hibernate the computer turns back on. When I used Hibernate in Windows Vista Ultimate I knew that the programs that I left open would be where I left off when I restarted the computer from Hibernate. Now, it just seems to turn on when it wants to. I am sure it is a setting in the Power Settings category in Control Panel. I'm just not sure how to set.
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Jan 23, 2012
I have an inspiron 1545 running windows 7 (x64) and I am having problems waking up my computer from sleep . Usually, when I put my computer to sleep, I have problems waking up my computer. The screen stays relatively dark when I move my mouse although I can see some light coming from the bottom part of the screen (so the screen seems to be on, just not showing anything sueful). When I try to press the space bar multiple times, my computer gives me a warning ding and it plays a sound when I insert or remove my usb mouse.
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Dec 6, 2011
My computer is several years old, and just a few weeks ago started having a problem waking from standby. Up until now, it had no issues going into and coming out of sleep.Now, whenever it goes to sleep (whether due to inactivity or putting it to sleep manually), it won't wake up. The lights come on, the fans come on, but the monitor stays in standby. I've looked around online and found that many people get a black screen when booting up, i.e. the monitor comes alive and they may get a mouse cursor, but that's not what's happening to me. I don't get a black screen--my screen is never getting a signal from the computer. I have to do a hard reset, after which I get the 'Start Windows Normally' screen.I've tried uninstalling and reinstalling the graphics drivers, changing hybrid sleep settings, using hibernate instead of standby, uninstalling random programs, etc, to no effect. I don't think I had any major windows or driver updates that caused it.
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Jul 2, 2011
I've been experiencing this problem for about a week now. It started seemingly randomly, as I haven't made any significant changes to my computer. If I try to hibernate or shut down my computer it hangs up on either "Logging off" or "Shutting down" and stays there. I've let it run for as long as an hour, but ultimately I have to crash my computer every time I need to turn it off.
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Dec 10, 2012
My computer will not do anything past turning on. It is frozen on the first screen it shows, which is the screen that gives you your computer info and tells you to press F1 to resume. It says S.M.A.R.T. Capable and Status BAD; AHCI Port0 Device Error. It obviously does nothing when I click F1, I have tried control alt delete and clicking the escape key. The only action I have is to turn it off!
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