Windows 7 X64 Hangs When Shutting Down
Aug 16, 2012
I've got problems with this system I'm building where it hangs (crashes?) on shutdown.
System:
Motherboard Commell (QM67) LV-67HTXD
CPU Intel Core i7-2620M
RAM 2x 4GB, DDR3, 1333MHz, Kingston
PSU MiniBox M2-ATX-HV
1. The problem only appears in Windows 7 64 bit
2. Clean start and shutdown in Win XP - implies software issue not hardware
3. I haven't tried Windows 7 32bit yet.
Here's some details of my investigation so far:- All of these tests failed to solve the problem.
Unplugged all devices. Fresh install Added manufacturer base drivers. Windows updates applied Safe mode Windows clean start only one memory slot filled (both slots)
In desperation I've created a trace file (using this article Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums)
[URL]
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Feb 15, 2012
I am having a problem shutting down Windows 7, it appears to hang up and I have to push the power button on the computer to shut down.
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May 9, 2012
I've got new pc with Windows 7 Home Premium x64. It sometimes hangs on shutdown screen. And then I hold power button (I don't have reset button on my new case) and see BSOD.
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Jan 18, 2011
I have a HP Pavilion which I purchased from Best Buy with the Vista operating system installed. This was of course prior to Windows 7 being released. I ordered the free upgrade disc but postponed doing the upgrade until just last weekend. While I like Windows 7 or at least what I have seen of it so far, I have encountered several problems that I have been unable to resolve.
1. When trying to restart or shut down the computer, it will log me off but then hangs at the "Shutting Down" screen. I have to force the shutdown by holding the power button.
2. I cannot copy and paste or cut and paste anything. Even in Windows explorer when working with files, explorer stops responding and I have to go to the task manager to close the program. This happens whether I am trying to copy and paste one file or a batch of 400 articles. It also does not matter if I use the right click menu or keyboard Ctrl C /X/ V.
I have run all of the Windows updates and installed all but a few optional updates that seemed to be unrelated to any problems that I am encountering, or related to hardware that I do not have installed on my system. I can copy and paste in my email program, Thunderbird, but the copy/cut/paste problem seems to be limited to Windows Explorer.
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Dec 5, 2011
When I try to shutdown my PC it nearly always hangs at the "Logging Off" or "Shutting Down" screen, the only time it shuts down properly is immediately aftwer it has been freshly started. It seems to me that a program or driver is causing the problem.
Dell Optiplex GX620
Intel Pentium Dual Core Processor
4 GB RAM
Win 7 Ultimate
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Aug 2, 2012
When I shut down my pc, everything goes well until the system hangs at "shutting down" and i have to turn it off manually with the power button. I first thought some of my settings were wrong, later i thought a reinstall of windows would fix this. But after all that nothing helped and im still stuck with this problem. I tried most of the tips people gave on the internet but nothing of them really helped. When i check my event logs it gives 2 different errors : "Kernel-Event tracing" and "ISCT Agent" (2 times). It also gives a warning at "Wininit"
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Jun 21, 2012
I have a non-tech friend whose windows 7 machine has started shutting down as soon as he signs in. I have used combofix previously but he cannot get windows up long enough to run it in normal node. I had him boot into safe mode and checked out msconfig and the registry to see if anything was hung out there. I don't have any other options other than running combofix in safemode but I understand that is possibly problematic.
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Aug 26, 2010
I just installed Windows 7 Professional 32bit Operating System on my computer and I will have it logged out but not shutdown when I leave work on Friday but when I return to work on Monday it is mysteriously shutdown. I have checked the power settings in the Control Panel and everything is set to never turn off. Iam not sure where to go or what to check from here
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Sep 12, 2012
here is a real head scratcher for you guys. My system will on occassion just shutdown. Its not a hard shutdown, it goes thru the normal Windows 7 shutdown process as if I had told it to shut down. I can boot it right back up, and all is well, nothing out of the ordinary. I checked out the event viewer and the only thing in there before this happened is an error with "Event ID: 36888" and it gives this as a description "The following fatal alert was generated: 70. The internal error state is 105". I have no clue what is going on. It has not done this while I was actually using it, it has always happened while I was away from it.
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Oct 15, 2012
I have had some annoying problems with my Windows 7 64bit installation.
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Dec 16, 2012
i have problem in shutting down my computer.
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Jan 18, 2013
I've recently build a gaming computer in the beginning of December. For the first three weeks, everything was working fine. By that, I mean that my computer can shut down properly. Now, what happens is that whenever I shut down my computer (or most of the time), the screen is either frozen on "shutting down", or the screen says "shutting down" but it doesn't actually shuts down. It just keeps loading and roughly 5 minutes later, it restarts.
I've tried reformatting my computer and performing a clean boot, but this problem keeps on occurring. I don't know what could possibly be causing this problem. indows 7 home premium 64-bit Motherboard: gigabyte z77x-ud3h ram: kingston hyperx 8gb 1600mhz
processor: intel i5 3570k graphic card: evga gtx 560 ti superclocekd power supply: thermaltake tr2 rx 750w bronze hard drive: WD caviar black 1tb
Not sure if its relevant, but I was using a friend's ram stick before (kingston 8gb 1333mhz). It was about after I got my own ram stick, the kingston hyperx, that this problem started to occur. Also, I am not and have not overclocked my computer.
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Oct 8, 2012
My hp slimline s5120f computer started shutting down as soon as I started typing in my password at the password entry screen a number of months ago. A computer repairman first said it was due to a faulty power supply which was replaced and after it still kept shutting down. He later said it was due to malware and viruses which he reportedly took off, but it still kept shutting down at the same point. I tried the 4 hp recovery disks I was sent to reset it to factory settings hoping that it would take care of any viruses, but it still won't work and shuts down here.
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Aug 14, 2011
Since the last Microsoft update, my Virtual XP mode has failed to integrate my selection of applications. I get a message saying you can shut it down and try again, but the only function I can achieve with it is to hibernate - which doesn't clear the problem.
I have searched the Microsoft Windows 7 XP Mode Help screens, but that doesn't give a fool-proof way to shut it down. (It suggests CTL+ALT+END - but that doesn't work.)
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Jan 22, 2012
My OS is a Full Retail version of Windows 7 Home Premium 64-bit. My system has around six months of use with the same Windows installation. In the last two months I've been experience some random BSODs when turning off my PC. They would happen one day and I would experience them again one or two weeks later. I've been having some issues with my video driver while using Firefox, but I'm pretty sure it's just a conflict of this particular program with my Nvidia 286 driver.
Attached are the requested files. The first .zip contains files collected with SF Diag Tool V4. Since I just now realized that's a complete different Forum, I've also created another file following this Forums "official" instructions (Seven Forums 2).
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Jun 3, 2012
1) My windows 7 stuck at "shutting down". Doesn't matter if i'm restarting or shutting down. If i don't touch it, then i get a BSOD after about 10 minutes.
2) every once in a while i have no connection to the internet. If i troubleshoot, windows says there's a problem with my local area connection, but doesn't fix it. Only if i restart, and then troubleshoot, it resets my "local area connection" and everything's fine. I remember in windows xp i would just press "disable" on the local area connection, and the enter again, and it would restart it automatically. But i have no idea how to reset it manually.
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Nov 13, 2012
Comes home and turns on the computer. However, there is never any video. The monitor turns on fine.From there, he holds the power button to hard shut down the system. He then turns the power back on. The video works and he says the "Improper Shutdown" screen comes up. On Monday he did the scan and found nothing. Today he started Windows normally after the initial hard shutdown.Does anybody know what is wrong?
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Feb 9, 2013
my laptop keeps shutting down and then a kernel critical error comes on and it restarts, what does this mean?
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Dec 13, 2012
Why in the world would Win 7 close down and begin an automatic update without allowing me the option to save the email I was working on,causing me to lose a lengthy correspondence without warning or advance notice that an update was about to be installed? This has happened to me more than once and it gripes me no end (I'm being polite here...) Is there an option to automatically save work in progress or find it once it's gone?
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Nov 11, 2012
Recently, it takes forever to shutting down Win 7 , while opening/starting Win 7 has no problem at all. Often, I need to forcibly shut down Win 7 by using a power button at the top of the PC.
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Oct 8, 2012
i have a PC with intel DH61WW Motherboard and windows 7 Ultimate installed on i and i have a USB Modem Connected to this PC, whenever the Modem is connected to this PC windows won't shutdown it stucks on shutting down windows and i turn it off by pressing the power button for 10 seconds but when i remove the usb cable from the PC and i shut it down it shutdown normally how can i make windows disable USB ports while shutting down?
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Feb 13, 2011
I have been having this problem with windows 7. A lot of the time windows 7 shuts off my wireless belkin adapter for my wifi. I check in power settings and under the wireless adapter settings I have choose a setting of maximum performance. But if I leave the computer for a while it seems to shut it off which is really anoying when I want to leave stuff downloading overnight.
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Mar 17, 2012
I have a 2 year old HP computer running windows 7. Never had any problems until last week. It just shut down while I was on it. I tried restarting, it would go to the log in page and shut down again (not shut off, but actually shut down). When I would try to put my password in, it kept typing letters until the box was full. I tried system restore and finally had to do system recovery. Upon finishing that when it restarted, it shut down again. I kept trying and it seemed to stay on longer each time til I finally got it to work. Was ok for about 5 days and started all over again. I wasn't able to open and reinstall my personal stuff.
I don't have a password on my restart now and it sometimes will load everything but mostly shuts down after it says welcome. Sometimes it will stay on an hour, sometimes won't stay on at all. Since I wiped it clean pretty much, surely if there was something file wise, I would have removed it? Is it the computer itself I have Norton Internet Security 2012. I cleaned my keyboard, thought maybe a key was stuck the way it would keep typing like I had a key pressed. I noticed it sometimes does that if I am typing, then shuts down.
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Jun 25, 2012
It has been a while since I have been here. I am sure my PC has some hidden Registry problem, but I cannot find it. Hardware: HP 8440P, Windows 7 64 bit.
MacAffee found no viruses, but of course my kid was playing on the machine and I am sure he clicked "yes" on some webpage.
The Registry for the Print Spooler keeps shutting down. When I attempt to print from Micorsoft Word, it shows my HP1018 printer as not really being a printer. I checked the Print Spooler and attempted a restart. It restarts fine, but then when I attempt to print from Word (or any MS office program) the Print Spooler shuts down. Same is true with adobe acrobat reader.
My guess is something corrupted the Registry to screw with me.
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Feb 22, 2012
Since i have had windows 7 it has been working and then freezing after approx 10 minutes and sometimes crashed on start up with the bsod.it now doesnt even start up with either ram the symptoms are.
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Jul 19, 2012
Running Windows 7 Professional Edition x64
-Original OS was Windows XP Media Center Edition
-This was an upgrade version, which means I have to install it on top of another OS.
-Computer is about 7 years old.
-I believe I bought Windows 7 when it came out. They had a great deal going on for students.
-Never re-installed this OS.
It doesn't happen every time, but every now and then when I'm shutting the computer down I'll get the BSOD.
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Feb 25, 2010
I received my new system yesterday, and it works amazing well. Unfortunately, at random times, the computer will freeze for 15-30 ish seconds, then shut down and not restart. When i restart the system, i get the option to boot in safe mode. I choose to boot normally.
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Sep 28, 2012
Basically I have an HP Pavilion a6230n desktop. It's about 5-7 years old now. The specs are AMD Athlon x2 5600 processor, 3GB of Ram, nvidia Geforce 6150 SE nForce 430, 15-in 1 card reader and light scribe cd/DVD drive. It's operating system is windows 7 professional 32 bit at the moment (before my reinstall last night, it was windows ultimate 64 bit) and the computer came as a factory default of windows vista 32 bit.
Basically for some time now (4 months now) my computer has been shutting down at random times wether it's being in use doing little things such as watching videos, browsing and etc or being on but not being used. I think it is not a overheating program because At times, i have let the computer to cool down, before I boot it up and wether it being on for 5 minutes, it will shut down randomly. Even at times while the computer is booting up as soon as the windows 7 loading screen is gone. It will shut down.
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Oct 8, 2012
i have a PC with intel DH61WW Motherboard and windows 7 Ultimate installed on i and i have a USB Modem Connected to this PC, whenever the Modem is connected to this PC windows won't shutdown it stucks on shutting down windows and i turn it off by pressing the power button for 10 seconds but when i remove the usb cable from the PC and i shut it down it shutdown normally how can i make windows disable USB ports while shutting down?
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Jan 17, 2013
I have been having this issue where on windows 7 64bit every time I hit shutdown my laptop shuts down and then after 5 seconds it will restart again. I have reset laptop back to factory settings, I have downloaded latest bios update and installed and no luck at all.
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Mar 22, 2011
I have a brand new battery in an Acer travelmate 5720. It has a BRAND NEW battery in it. at 50% power, the laptop dies as if the battery is totally drained. Will not even post to bios. Just dead.I adjusted the settings for the battery in windows to alert and shut down the computer at 50% to save whataver data is there, but this is not a good fix. There are no settings in the bios for adjusting the battery. What is going on in windows to cause this?I've read thru the threads and saw a lot of people with this problem only to be told that it's their battery or the laptop, and blah blah blah. Anything but Windows 7.
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