BSOD Sometimes When Shutting Down Windows 7 Computer
Jul 19, 2012
Running Windows 7 Professional Edition x64
-Original OS was Windows XP Media Center Edition
-This was an upgrade version, which means I have to install it on top of another OS.
-Computer is about 7 years old.
-I believe I bought Windows 7 when it came out. They had a great deal going on for students.
-Never re-installed this OS.
It doesn't happen every time, but every now and then when I'm shutting the computer down I'll get the BSOD.
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May 17, 2012
I have Windows 7 Home Premium 32bit and when i went to shut it down i got BSOD.Technical information stop:0x0000008e(0xc0000005,0x8c9dc3bc,0xb9b1ba04,0x00000000)classpnp.sys-address 8c9dc3bc base at 8c9d8000,data stamp 4a5bbf18
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Jul 9, 2012
It is a 1-week old PC (installed OS a week ago), and I installed the OS by downloading it from Microsoft and installing it using a bootable CD.
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Apr 9, 2012
i have a basic, stock HP Pavilion m8109n PC. I moved about a month ago and out of no where it started randomly shutting off with NO BSOD, most commonly when I'm watching a movie, browsing the internet, or doing any day-to-day tasks. I'm fairly familiar with all things computer, but not having any BSOD to work with inhibited me from easily diagnosing the problem. I did a clean install of Windows, but it kept crashing. I assumed this meant it's the hardware.My first thought was heat. I checked the temperatures on all the sensors�everything from a cold start to seconds before it crashed�but all the temperatures were within range, even under heavy load. It doesn't seem to crash as frequently or at all when I leave the computer idle; it only seems to crash when I'm doing something on it. But assuming the sensor readouts are accurate, I moved on. The only way to successfully reproduce the crash is to plug in my D-LINK USB Wireless Network adapter. I have no idea why this causes it to crash, as it happens with or without software/drivers installed, but it does. I figured this might mean it's the power supply. I bought a new one, plugged it in, but the crashes still happened. It wasn't the power supply.
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Apr 28, 2012
Windows 7 x64 OEM HP p6754y, bought it at Best Buy early 2011 AMD Athlon II X4 640 Processor, 3.00 GHZ Anyway, every time I shut my computer down, I get a quick flash (maybe 3 seconds) of BSOD; not quick enough to read any of it. It never really bothered me because it didn't affect anything I did, it only happened on shutdown. Lately, it's been happening to a full screened, pc-heavy game I've been playing. I opened up my case and dusted it out incase it was the video card overheating or something, but it wasn't that bad.
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Jan 22, 2013
For the last 2-3 hours i've been experiencing random shutdowns. No visual cues, no BSOD, just shuts down. here are my specs (computer only 6months old);
Mobo - MSI 870 G45
CPU: Phenom x4 955
RAM: 12GB DDR3-1600MHz
GPU: AMD Radeon HD6670
HDD: Western Digital WD Blue WD5000AAKS
PSU: Cooler Master eXtreme Power Plus RS500-PCARD3 500-Watt
Win 7 home premium 64bit
No overclocks, only BIOS settings changed were the voltages on my ram (over a month ago) edit: thinking it might be my PSU failing... should i just buy another one? if so what would be compatible>?
btw, eventviewer doesn't point to anything specific just says the shutdown was unexpected and i ran sfc scannow already.
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Jun 1, 2012
Recently, my computer has been behaving quite oddly. It hasn't been booting up, but hasnt given any error messages. When I try to boot, it will open up to a black screen where the Starting Windows stuff is supposed to appear, but nothing will happen. I'll restart it a bunch of times, and eventually I'll get one where the words Starting Windows are there, but still nothing happens. If it offers me the option to load the repair program, it will open the screen that says windows is loading the files with the loading bar at the bottom, but nothing will load. It takes anywhere from 10 to 30 restarts before i'll seemingly just get lucky and it will turn on.Also, I've been freezing lately while playing BF3. My video card drivers are up to date, along with the other main drivers. Sometimes, I'll get a BSOD if I wait long enough, but it doesnt ususally happen. Also, when starting, sometimes when it says on the boot screen "Verifying DMI pool data", nothing will happen, and then it will suddenly say: Disk read error, press cntrl + alt + delete to restart.This leads me to believe that it's a disk error, which explains a lot of the symptoms i've been having lately, but I just dont know where to start the diagnosis.
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Jan 22, 2012
My OS is a Full Retail version of Windows 7 Home Premium 64-bit. My system has around six months of use with the same Windows installation. In the last two months I've been experience some random BSODs when turning off my PC. They would happen one day and I would experience them again one or two weeks later. I've been having some issues with my video driver while using Firefox, but I'm pretty sure it's just a conflict of this particular program with my Nvidia 286 driver.
Attached are the requested files. The first .zip contains files collected with SF Diag Tool V4. Since I just now realized that's a complete different Forum, I've also created another file following this Forums "official" instructions (Seven Forums 2).
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Feb 9, 2013
my laptop keeps shutting down and then a kernel critical error comes on and it restarts, what does this mean?
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Jun 22, 2012
My problem is when I shut my pc down I get a BSOD which says physical memory dump with error 0x000000 (thats all I seen, sorry) and then my pc restarts. It happens sometimes but this morning it happened when I was on my Google chrome. I have cleaned my registry, defragged my hd, ran my anti virus. I even bought new RAM because im a newbie to problem solvering crashes.
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Mar 17, 2012
I have a 2 year old HP computer running windows 7. Never had any problems until last week. It just shut down while I was on it. I tried restarting, it would go to the log in page and shut down again (not shut off, but actually shut down). When I would try to put my password in, it kept typing letters until the box was full. I tried system restore and finally had to do system recovery. Upon finishing that when it restarted, it shut down again. I kept trying and it seemed to stay on longer each time til I finally got it to work. Was ok for about 5 days and started all over again. I wasn't able to open and reinstall my personal stuff.
I don't have a password on my restart now and it sometimes will load everything but mostly shuts down after it says welcome. Sometimes it will stay on an hour, sometimes won't stay on at all. Since I wiped it clean pretty much, surely if there was something file wise, I would have removed it? Is it the computer itself I have Norton Internet Security 2012. I cleaned my keyboard, thought maybe a key was stuck the way it would keep typing like I had a key pressed. I noticed it sometimes does that if I am typing, then shuts down.
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Dec 27, 2011
I have problem on laptop toshiba A300D with windows 7, 32bit premium.I had vista and there was no problem, after i decided to upgrade to "better"It sometimes crash few times in one time and another time it run like 5 hours without problems.
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Mar 18, 2012
I've got a new computer and everything was fine until today when I got home from work and turned my computer on. I noticed it was really slow coming on I tried to play a game but it wouldn't even load that up which I played earlier in the day fine. And now I got a message saying windows has detected a problem and is shutting down to prevent damage to your computer I don't know what to do?
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Nov 14, 2012
I'm having a problem with my laptop. I run Windows 7 Professional 64bit on it. An hour and a half ago I shut down my computer and Windows installed an update, but I stuck around because I wanted my computer off and I know that the computer restarts itself after installing an update. The computer restarted itself and configured the update, but when I chose to shut down the computer it actually restarted itself. I've tried shutting it down several times, but every time it starts right back up. I've run a virus scan, the Power troubleshooter, disabled automatic restart upon System failure
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Feb 22, 2012
Windows 7 x64 Fully updated. System has passed 8 hours of memtest with no errors. Have run CHKDSK /F on all the drives. When I hit shutdown or log off about once every 3-5 days I get this BSOD ntkrnlmp.exe
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Mar 13, 2012
This is my second post the first time it was, seemingly, resolved but the problems came back. Now the BSOD happens almost everytime I try to restart/shut down my laptop, and it happens at seemingly random times. The first time I got these advices: uninstall avast! and update bios I did this and the problems were gone for about a week but recently they have been coming back, does someone have any ideas to solve this?
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Apr 17, 2012
Almost every time I close a certain game my computer BSOD's. It only happens during this one game ( ShotOnline ) Which uses GameGuard. Here are my mini dump files if they are helpful at all. It's a MEMORY_MANAGEMENT BSOD. It happens on 2 different desktops.
[URL]
Windows 7 Ultimate 32bit, 4 GIG of DDR2 ram, 300GIG Sata HD, AMD Athlon II X4 propus, Radeon GT 545. IT happens on both of my desktop computers.
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Aug 9, 2012
Starting earlier today, my internet randomly stopped working on my main PC, though I could still connect and it would work fine on my laptop/phone/tablet/etc. I ran a full McAfee scan which found nothing, and after a couple restarts and unplugging my modem/router, it happened again now.When I try to shut my PC down, it goes to the normal vista "Shutting down" screen, stays there for about 5 or so minutes, and then I get a BSOD.
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Nov 3, 2011
my computer started to shutting down by itself a few days ago. It will shut down just from turning it on, sometime a few minute while its on, and even a hour later. One time, it shut down by itself but the PSU is still running. [code]
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Jul 18, 2011
i have a windows 7 laptop, and i'll be either working on a document or trying to upload an edited video to Internet when my computer inexplicably shuts down - taking with it all my hard work. i've run malwarebytes antimalware and it finds nothing. i also installed a norton security suite from comcast recently, so i don't know if that has something to do with it.
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Oct 20, 2011
my computer keeps on shutting down by itself while I'm using it. What should i do ??
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Aug 27, 2012
System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, Intel64 Family 6 Model 26 Stepping 5
Processor Count: 8
RAM: 6134 Mb
Graphics Card: NVIDIA GeForce GTX 275, 896 Mb
Hard Drives: C: Total - 610477 MB, Free - 498062 MB; D: Total - 131060 MB, Free - 115290 MB; E: Total - 499999 MB, Free - 438502 MB; F: Total - 1299734 MB, Free - 887333 MB; G: Total - 253865 MB, Free - 235324 MB; N: Total - 199999 MB, Free - 197217 MB;
Motherboard: ASUSTeK Computer INC., P6T
Antivirus: Norton AntiVirus, Updated and Enabled
My computer is shutting down then booting up again on its own. I have checked everything and can't find anything.
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Sep 17, 2012
I have a problem with my win 7 computer randomly shutting down. I experienced overheating from graphic card and CPU or a bad HDD where the computer would just freeze and shut down (from my other computers), but this one shuts down as if I clicked on 'shut down' button on my start tab.
It closes my open applications first then shows 'logging off' screen to 'shutting down' screen and than shuts down. This happens pretty randomly. I use this computer mainly for web surfing and watching videos. I never use it for gaming. Sometimes it would shut down within 5 minute of usage and some other times it would not shut down at all for hours.
Its a HP compaq machine with 2.7ghz AMD Sempron, 2GB SDRAM, and Window 7 home premium 64bit. I added a Radeon HD X1300 graphic card and been using it for about 2 years without problem.
I ran all diagnostic programs and ran Malwarebyte AntiMalware and Microsoft Security Essential and found no problem. CPUID HWmonitor showed all components were around 30-45 degrees. My only guess left is the power supply.
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Apr 24, 2011
Last night I was on face book playing a game and my computer shut off for no reason.I turned it back on but it shut off again after about 10 minutes.I downloaded hijackthis but it won't seem to work for me,it dos the scan but I get a message saying,for some reason your system denied write access to the hosts file.If any highjackthis domains are in this file,hijackthis may not beable to fix this.
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Oct 18, 2011
so recently my computer's been shutting itself down randomly and i noticed this happened when im surfing the net (with firefox). It just did it again 2 times in the last 30minutes and now im on chrome. It would usually black out for 1 second then the BSOD comes on for another 1s then the screen totally blacks out like theres no system unit connected to it and yet the sound coming from the unit can only indicate its still running!is something burning out in my computer or is it just firefox? on windows 7 btw, computer bought in june 2010.Ran memtest and after 7 passes and 7 hours there were no errors.
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Oct 6, 2012
My computer has been shutting down unexpectedly for a while. I installed a new power supply, stopped using Internet Explorer, and replaced Vista with Windows 7. The problem seemed to go away. However, recently I've been getting the BSOD and having the computer shut down. Before I go buy a new computer (current one was purchased in 2007), I thought I'd see if anyone here has any suggestions. I went to the Event Manager and found the following errors in the Administrative Files that occurred around the time of the last shut down.
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Sep 27, 2012
Whenever I burn a DVD of videos my computer shuts down immediacies, or a few times when Roblox is being played maybe it uses lots of graphics? I was told to clean the Cpu fan will get someone to do that but could it be something else?
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Jan 3, 2013
Recently my computer randomly shuts off, then it tries to turn itself on by itself and it keeps rapidly turning on and off like simultaneously, after like 10 sec it finally shuts off, during the on and off process the power light blinks yellow to white. It can take little as 3 hours before it happens to a whole day, so during all that time i am mostly playing WoW or League of Legends, so the 3 hours to a day seems odd in when it does it. It only happens when i am watching a movie or show or playing a game. If i just leave my computer alone it never does it. I have a cpu temp program and gpu temp program and the temps are no where near the max temp.
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Sep 14, 2011
Computer randomly shutting down?
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Sep 15, 2011
Here is the link to find the description of my problem from keswolfe: (username)
[URL]
This is in reference to my first post. I did not give a link to where you could find what my problem is. I only found he "edit" icon only after I posted this notice.
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Sep 24, 2011
I have a Toshiba L305 Satellite laptop.It had windows vista OS. I tried to upgrade it to windows 7 but the upgrade was unsuccessful and a message was displayed on a windows 7 background that it would revert back to the older OS. It kept rebooting every time and shutting down with display of this message. Since the computer was not working anyways I took this as an opportunity to disassemble the system and clean it inside out as I had'nt cleaned it since I bought the system. After assembling back the system,, when I boot the system the computer after the POST displays the same message and shuts down but the difference this time being it does'nt reboot back on its own.When I start the system the second time it shuts down much quicker many seconds even before the message display.The same keeps repeating everytime. Booting for a a minute or two the forst time followed by a shutdown and then after rebooting shutting down much quicker time. What could be the problem PSU or excess heat at the CPU.
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