BSOD When Shutting Down Windows 7?
Jan 22, 2012
My OS is a Full Retail version of Windows 7 Home Premium 64-bit. My system has around six months of use with the same Windows installation. In the last two months I've been experience some random BSODs when turning off my PC. They would happen one day and I would experience them again one or two weeks later. I've been having some issues with my video driver while using Firefox, but I'm pretty sure it's just a conflict of this particular program with my Nvidia 286 driver.
Attached are the requested files. The first .zip contains files collected with SF Diag Tool V4. Since I just now realized that's a complete different Forum, I've also created another file following this Forums "official" instructions (Seven Forums 2).
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Jul 19, 2012
Running Windows 7 Professional Edition x64
-Original OS was Windows XP Media Center Edition
-This was an upgrade version, which means I have to install it on top of another OS.
-Computer is about 7 years old.
-I believe I bought Windows 7 when it came out. They had a great deal going on for students.
-Never re-installed this OS.
It doesn't happen every time, but every now and then when I'm shutting the computer down I'll get the BSOD.
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Jun 22, 2012
My problem is when I shut my pc down I get a BSOD which says physical memory dump with error 0x000000 (thats all I seen, sorry) and then my pc restarts. It happens sometimes but this morning it happened when I was on my Google chrome. I have cleaned my registry, defragged my hd, ran my anti virus. I even bought new RAM because im a newbie to problem solvering crashes.
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May 17, 2012
I have Windows 7 Home Premium 32bit and when i went to shut it down i got BSOD.Technical information stop:0x0000008e(0xc0000005,0x8c9dc3bc,0xb9b1ba04,0x00000000)classpnp.sys-address 8c9dc3bc base at 8c9d8000,data stamp 4a5bbf18
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Jul 9, 2012
It is a 1-week old PC (installed OS a week ago), and I installed the OS by downloading it from Microsoft and installing it using a bootable CD.
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Dec 27, 2011
I have problem on laptop toshiba A300D with windows 7, 32bit premium.I had vista and there was no problem, after i decided to upgrade to "better"It sometimes crash few times in one time and another time it run like 5 hours without problems.
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Apr 9, 2012
i have a basic, stock HP Pavilion m8109n PC. I moved about a month ago and out of no where it started randomly shutting off with NO BSOD, most commonly when I'm watching a movie, browsing the internet, or doing any day-to-day tasks. I'm fairly familiar with all things computer, but not having any BSOD to work with inhibited me from easily diagnosing the problem. I did a clean install of Windows, but it kept crashing. I assumed this meant it's the hardware.My first thought was heat. I checked the temperatures on all the sensors�everything from a cold start to seconds before it crashed�but all the temperatures were within range, even under heavy load. It doesn't seem to crash as frequently or at all when I leave the computer idle; it only seems to crash when I'm doing something on it. But assuming the sensor readouts are accurate, I moved on. The only way to successfully reproduce the crash is to plug in my D-LINK USB Wireless Network adapter. I have no idea why this causes it to crash, as it happens with or without software/drivers installed, but it does. I figured this might mean it's the power supply. I bought a new one, plugged it in, but the crashes still happened. It wasn't the power supply.
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Apr 28, 2012
Windows 7 x64 OEM HP p6754y, bought it at Best Buy early 2011 AMD Athlon II X4 640 Processor, 3.00 GHZ Anyway, every time I shut my computer down, I get a quick flash (maybe 3 seconds) of BSOD; not quick enough to read any of it. It never really bothered me because it didn't affect anything I did, it only happened on shutdown. Lately, it's been happening to a full screened, pc-heavy game I've been playing. I opened up my case and dusted it out incase it was the video card overheating or something, but it wasn't that bad.
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Jan 22, 2013
For the last 2-3 hours i've been experiencing random shutdowns. No visual cues, no BSOD, just shuts down. here are my specs (computer only 6months old);
Mobo - MSI 870 G45
CPU: Phenom x4 955
RAM: 12GB DDR3-1600MHz
GPU: AMD Radeon HD6670
HDD: Western Digital WD Blue WD5000AAKS
PSU: Cooler Master eXtreme Power Plus RS500-PCARD3 500-Watt
Win 7 home premium 64bit
No overclocks, only BIOS settings changed were the voltages on my ram (over a month ago) edit: thinking it might be my PSU failing... should i just buy another one? if so what would be compatible>?
btw, eventviewer doesn't point to anything specific just says the shutdown was unexpected and i ran sfc scannow already.
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Feb 22, 2012
Windows 7 x64 Fully updated. System has passed 8 hours of memtest with no errors. Have run CHKDSK /F on all the drives. When I hit shutdown or log off about once every 3-5 days I get this BSOD ntkrnlmp.exe
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Mar 13, 2012
This is my second post the first time it was, seemingly, resolved but the problems came back. Now the BSOD happens almost everytime I try to restart/shut down my laptop, and it happens at seemingly random times. The first time I got these advices: uninstall avast! and update bios I did this and the problems were gone for about a week but recently they have been coming back, does someone have any ideas to solve this?
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Apr 17, 2012
Almost every time I close a certain game my computer BSOD's. It only happens during this one game ( ShotOnline ) Which uses GameGuard. Here are my mini dump files if they are helpful at all. It's a MEMORY_MANAGEMENT BSOD. It happens on 2 different desktops.
[URL]
Windows 7 Ultimate 32bit, 4 GIG of DDR2 ram, 300GIG Sata HD, AMD Athlon II X4 propus, Radeon GT 545. IT happens on both of my desktop computers.
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Jun 1, 2012
Recently, my computer has been behaving quite oddly. It hasn't been booting up, but hasnt given any error messages. When I try to boot, it will open up to a black screen where the Starting Windows stuff is supposed to appear, but nothing will happen. I'll restart it a bunch of times, and eventually I'll get one where the words Starting Windows are there, but still nothing happens. If it offers me the option to load the repair program, it will open the screen that says windows is loading the files with the loading bar at the bottom, but nothing will load. It takes anywhere from 10 to 30 restarts before i'll seemingly just get lucky and it will turn on.Also, I've been freezing lately while playing BF3. My video card drivers are up to date, along with the other main drivers. Sometimes, I'll get a BSOD if I wait long enough, but it doesnt ususally happen. Also, when starting, sometimes when it says on the boot screen "Verifying DMI pool data", nothing will happen, and then it will suddenly say: Disk read error, press cntrl + alt + delete to restart.This leads me to believe that it's a disk error, which explains a lot of the symptoms i've been having lately, but I just dont know where to start the diagnosis.
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Aug 9, 2012
Starting earlier today, my internet randomly stopped working on my main PC, though I could still connect and it would work fine on my laptop/phone/tablet/etc. I ran a full McAfee scan which found nothing, and after a couple restarts and unplugging my modem/router, it happened again now.When I try to shut my PC down, it goes to the normal vista "Shutting down" screen, stays there for about 5 or so minutes, and then I get a BSOD.
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Jun 21, 2012
I have a non-tech friend whose windows 7 machine has started shutting down as soon as he signs in. I have used combofix previously but he cannot get windows up long enough to run it in normal node. I had him boot into safe mode and checked out msconfig and the registry to see if anything was hung out there. I don't have any other options other than running combofix in safemode but I understand that is possibly problematic.
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Aug 26, 2010
I just installed Windows 7 Professional 32bit Operating System on my computer and I will have it logged out but not shutdown when I leave work on Friday but when I return to work on Monday it is mysteriously shutdown. I have checked the power settings in the Control Panel and everything is set to never turn off. Iam not sure where to go or what to check from here
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Sep 12, 2012
here is a real head scratcher for you guys. My system will on occassion just shutdown. Its not a hard shutdown, it goes thru the normal Windows 7 shutdown process as if I had told it to shut down. I can boot it right back up, and all is well, nothing out of the ordinary. I checked out the event viewer and the only thing in there before this happened is an error with "Event ID: 36888" and it gives this as a description "The following fatal alert was generated: 70. The internal error state is 105". I have no clue what is going on. It has not done this while I was actually using it, it has always happened while I was away from it.
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Oct 15, 2012
I have had some annoying problems with my Windows 7 64bit installation.
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Dec 16, 2012
i have problem in shutting down my computer.
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Jan 18, 2013
I've recently build a gaming computer in the beginning of December. For the first three weeks, everything was working fine. By that, I mean that my computer can shut down properly. Now, what happens is that whenever I shut down my computer (or most of the time), the screen is either frozen on "shutting down", or the screen says "shutting down" but it doesn't actually shuts down. It just keeps loading and roughly 5 minutes later, it restarts.
I've tried reformatting my computer and performing a clean boot, but this problem keeps on occurring. I don't know what could possibly be causing this problem. indows 7 home premium 64-bit Motherboard: gigabyte z77x-ud3h ram: kingston hyperx 8gb 1600mhz
processor: intel i5 3570k graphic card: evga gtx 560 ti superclocekd power supply: thermaltake tr2 rx 750w bronze hard drive: WD caviar black 1tb
Not sure if its relevant, but I was using a friend's ram stick before (kingston 8gb 1333mhz). It was about after I got my own ram stick, the kingston hyperx, that this problem started to occur. Also, I am not and have not overclocked my computer.
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Oct 8, 2012
My hp slimline s5120f computer started shutting down as soon as I started typing in my password at the password entry screen a number of months ago. A computer repairman first said it was due to a faulty power supply which was replaced and after it still kept shutting down. He later said it was due to malware and viruses which he reportedly took off, but it still kept shutting down at the same point. I tried the 4 hp recovery disks I was sent to reset it to factory settings hoping that it would take care of any viruses, but it still won't work and shuts down here.
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Aug 14, 2011
Since the last Microsoft update, my Virtual XP mode has failed to integrate my selection of applications. I get a message saying you can shut it down and try again, but the only function I can achieve with it is to hibernate - which doesn't clear the problem.
I have searched the Microsoft Windows 7 XP Mode Help screens, but that doesn't give a fool-proof way to shut it down. (It suggests CTL+ALT+END - but that doesn't work.)
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Jun 3, 2012
1) My windows 7 stuck at "shutting down". Doesn't matter if i'm restarting or shutting down. If i don't touch it, then i get a BSOD after about 10 minutes.
2) every once in a while i have no connection to the internet. If i troubleshoot, windows says there's a problem with my local area connection, but doesn't fix it. Only if i restart, and then troubleshoot, it resets my "local area connection" and everything's fine. I remember in windows xp i would just press "disable" on the local area connection, and the enter again, and it would restart it automatically. But i have no idea how to reset it manually.
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Aug 16, 2012
I've got problems with this system I'm building where it hangs (crashes?) on shutdown.
System:
Motherboard Commell (QM67) LV-67HTXD
CPU Intel Core i7-2620M
RAM 2x 4GB, DDR3, 1333MHz, Kingston
PSU MiniBox M2-ATX-HV
1. The problem only appears in Windows 7 64 bit
2. Clean start and shutdown in Win XP - implies software issue not hardware
3. I haven't tried Windows 7 32bit yet.
Here's some details of my investigation so far:- All of these tests failed to solve the problem.
Unplugged all devices. Fresh install Added manufacturer base drivers. Windows updates applied Safe mode Windows clean start only one memory slot filled (both slots)
In desperation I've created a trace file (using this article Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums)
[URL]
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Feb 15, 2012
I am having a problem shutting down Windows 7, it appears to hang up and I have to push the power button on the computer to shut down.
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Nov 13, 2012
Comes home and turns on the computer. However, there is never any video. The monitor turns on fine.From there, he holds the power button to hard shut down the system. He then turns the power back on. The video works and he says the "Improper Shutdown" screen comes up. On Monday he did the scan and found nothing. Today he started Windows normally after the initial hard shutdown.Does anybody know what is wrong?
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Feb 9, 2013
my laptop keeps shutting down and then a kernel critical error comes on and it restarts, what does this mean?
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Dec 13, 2012
Why in the world would Win 7 close down and begin an automatic update without allowing me the option to save the email I was working on,causing me to lose a lengthy correspondence without warning or advance notice that an update was about to be installed? This has happened to me more than once and it gripes me no end (I'm being polite here...) Is there an option to automatically save work in progress or find it once it's gone?
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Nov 11, 2012
Recently, it takes forever to shutting down Win 7 , while opening/starting Win 7 has no problem at all. Often, I need to forcibly shut down Win 7 by using a power button at the top of the PC.
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Oct 8, 2012
i have a PC with intel DH61WW Motherboard and windows 7 Ultimate installed on i and i have a USB Modem Connected to this PC, whenever the Modem is connected to this PC windows won't shutdown it stucks on shutting down windows and i turn it off by pressing the power button for 10 seconds but when i remove the usb cable from the PC and i shut it down it shutdown normally how can i make windows disable USB ports while shutting down?
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Feb 13, 2011
I have been having this problem with windows 7. A lot of the time windows 7 shuts off my wireless belkin adapter for my wifi. I check in power settings and under the wireless adapter settings I have choose a setting of maximum performance. But if I leave the computer for a while it seems to shut it off which is really anoying when I want to leave stuff downloading overnight.
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