Computer Restarts Instead Of Shutting Down After Windows Update
Nov 14, 2012
I'm having a problem with my laptop. I run Windows 7 Professional 64bit on it. An hour and a half ago I shut down my computer and Windows installed an update, but I stuck around because I wanted my computer off and I know that the computer restarts itself after installing an update. The computer restarted itself and configured the update, but when I chose to shut down the computer it actually restarted itself. I've tried shutting it down several times, but every time it starts right back up. I've run a virus scan, the Power troubleshooter, disabled automatic restart upon System failure
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Feb 24, 2011
I installed the SP1 update on all thee of my machines. Now my desktop continually restarts about every 10 minutes or so. The other two seem fine.
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Jul 29, 2012
Any time I go to the windows start menu to shut off the PC, windows will shut off but leave the fans and LEDs (probably the hardware as well) on and running. I can of course just flick the power switch and it will shut off, and I can also turn the PC off manually by simply holding the power switch, but it would be nice if windows would just shut the computer off. I am fairly positive this isn't a hardware issue even though I did just get a new system as this issue was not happening until Windows updated to service pack 1. It may have been one of the other updated that went with it, but I think SP1 may be the culprit. System is as follows:AS Rock Extreme 4 Z77 i5 3570 Gigabyte GTX 670 16GB G-Skill RAM "F3-1600C9D-16GXM" M4 Corsair 256 GB SSD (Boot Drive)
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Jul 16, 2012
My new ASUS laptop will not shut down. I saw a thread a couple of days ago where a Richc46 said to try disconnecting the internet connection and then trying to shut down and if that worked he knew how to fix it. However, the thread ended there. I tried this and disconnecting the internet connection worked.I think Richc46 said it was something to do with the device manager, but I may be remembering that wrong. All of the other shut down menu options work (hibernate, sleep, restart, etc), it just won't shut down and restarts instead.I had tried the disconnection of the internet and it worked and successfully shut down ONCE. I just tried it again and it is restarting like it had been, so it's not as easy as just stopping the internet connection.
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May 24, 2012
My Toshiba M45 restarts instead of shutting down with AC power. It will shut down with battery.
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May 1, 2011
Today, 5/1 I received quite a few win updates to install. After installing all my PC started restarting itself every few minutes. I went to system recovery and to the restore point created and then all was OK. I installed the updates a few at a time until I was able to recreate the problem and then narrowed to KB 2506014 for W-7 x64 based systems.
Here is SysInfo:
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Home Premium , Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz, Intel64 Family 6 Model 30 Stepping 5
Processor Count: 8
RAM: 6103 Mb
Graphics Card: ATI Radeon HD 5700 Series, 1024 Mb
Hard Drives: C: Total - 610377 MB, Free - 386336 MB; F: Total - 610469 MB, Free - 233199 MB; M: Total - 7 MB, Free - 2 MB; N: Total - 238409 MB, Free - 175969 MB; O: Total - 953618 MB, Free - 149276 MB;
Motherboard: MSI, H55M-E33(MS-7636) , 1.0, To be filled by O.E.M.
Antivirus: Norton Internet Security, Updated and Enabled
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Feb 20, 2012
How can I stop Windows 7 from shutting down my work without saving it to do an update?
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Oct 14, 2011
my computer went haywire last night, the explorer.exe keeps shutting down if i try to access My Computer and it is also not registering my second hard drive, it shows that it is there but the files are inaccessible. up until last night everything was working fine and i didnt have a single problem, on Wednesday night i put the computer to sleep and didn't touch it again until about 9pm Thursday night. when i turned on the computer it tried to recover on its own and it froze up, so i let it try and do its thing for about 20 min with no progress so i shut it off. i don't see why this problem would suddenly occur especially if nobody has even looked at the computer.
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Dec 14, 2011
Win 7 desktop, that is clear for a person that knows very little about Win 7 and can not make frequent visits to the PC. I am laid up in bed with a fractured ankle, post surgery where a plate and screws were installed.I have this laptop, crutches, and wheel chair.Last night, my wife shut down the PCShe noticed it was installing an update. I started the PC this morning and all was normal until the screen flashed "Loading Microsoft Operating System" or something to that effectImmediately after that flashed (for less than a second), the system powers off.A few seconds later, the power comes back on, the fans start, the BIOS screen appears, all like normal, and then shut down again. This will continue forever it appears, given I watched it repeat 4 times.
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Feb 9, 2013
my laptop keeps shutting down and then a kernel critical error comes on and it restarts, what does this mean?
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Mar 17, 2012
I have a 2 year old HP computer running windows 7. Never had any problems until last week. It just shut down while I was on it. I tried restarting, it would go to the log in page and shut down again (not shut off, but actually shut down). When I would try to put my password in, it kept typing letters until the box was full. I tried system restore and finally had to do system recovery. Upon finishing that when it restarted, it shut down again. I kept trying and it seemed to stay on longer each time til I finally got it to work. Was ok for about 5 days and started all over again. I wasn't able to open and reinstall my personal stuff.
I don't have a password on my restart now and it sometimes will load everything but mostly shuts down after it says welcome. Sometimes it will stay on an hour, sometimes won't stay on at all. Since I wiped it clean pretty much, surely if there was something file wise, I would have removed it? Is it the computer itself I have Norton Internet Security 2012. I cleaned my keyboard, thought maybe a key was stuck the way it would keep typing like I had a key pressed. I noticed it sometimes does that if I am typing, then shuts down.
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Jul 19, 2012
Running Windows 7 Professional Edition x64
-Original OS was Windows XP Media Center Edition
-This was an upgrade version, which means I have to install it on top of another OS.
-Computer is about 7 years old.
-I believe I bought Windows 7 when it came out. They had a great deal going on for students.
-Never re-installed this OS.
It doesn't happen every time, but every now and then when I'm shutting the computer down I'll get the BSOD.
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Mar 18, 2012
I've got a new computer and everything was fine until today when I got home from work and turned my computer on. I noticed it was really slow coming on I tried to play a game but it wouldn't even load that up which I played earlier in the day fine. And now I got a message saying windows has detected a problem and is shutting down to prevent damage to your computer I don't know what to do?
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Feb 24, 2011
After installing an Nvidia 8400 graphics card, my computer has been incapable of shutting down without having to pull the plug on it.
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Sep 23, 2012
my pc restarts at Windows 7 welcome screen over and over...i tried too many things for solve this problem bt cant get good results from them....n even when i tried to format my pc from cd my dvd rom is not detecting any cd Windows 7 or winxp...
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Sep 7, 2011
So basically I'm in the middle of something and my pc just dies, not so much shuts down more like a power failure, then restarts itself. This happens all the time. Sometimes the reboot ocuurs while the pc is starting and happears a message that says the computer was unable to start.But strangely when I use large programs like when I play games like wow or aion the computer doenst reboot, I can play for hours perfectly, and in safe mode occures the same i can be on the computer in safe mode for hours doing any thing that doensnt reboot.(NOTE: sometimes the pc just freezes instead of rebooting but when it freezes I cant do anithing so I have to reboot my computer( I have to reboot the same -.-).
When the computer reboots doenst happear a blue ecran screen of dead, its like a power failure.
My problem its just like when its describe in this site he doensnt show a solution to the problem. Here is the link to the site: [URL].
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Nov 17, 2012
I'm not 100% sure if this is even the right place to post this, so sorry if it's in the wrong forum. I have a Asus N53S laptop runnin windows 7 32 bit and I am having some trouble with it. This will probably be a large post so bear with me, the first problem I started having was blue screens on startup. I was able to fix the computer by running Startup repair a few times (tool about 3-4 hours) after that it worked for a day but the next day when I turned on the computer it froze and the music that was playing turned into a loud droning noise. After that I ran the startup repair again it did not work so I did a system restore, it seemed to fix the problem but sadly on startup I started getting blue screens again and this time neither startup repair nor system restore would work (I get a message saying there was a unexpected error: the system cannot find the file specified. (0x80070002) please close system restore and try again) I re open system restore 5 times and I get the same message.I restart my computer , spam f8 and choose the use last known good configuration. After I restore everything to factory settings and finish installing my steam games and other files I Ty restarting the computer to see if it fixed the problem. It seemed to have worked however that night there was a particularly large windows update (90 or so a one time) I clicked shutdown and let it finish the updates while I went to sleep. The next morning I wake up and turn on the computer it finishes syncing the updates then stays at the starting windows screen ( the logo would not show up just those words and a black screen. After it sat like that for 10 minutes or so I hold the power button and try again ,this time it did the same thing but only for a few seconds and it ran startup repair itself , startup repair could not fix the problem.
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Jul 21, 2012
Over the past few days, my desktop computer has restarted twice randomly. Both times have been during times of low demand on the computer. The first time on 7/20/12 I was browsing the internet. The second was on 7/21/12 during a time when I left the computer idle on a browser for a phone call and came back to find my computer restarted with no information about windows updates or anything that I would expect to cause an automatic restart.I have not run into this problem before so I checked a few things which I thought may be a problem. First I did a virus scan because I have had a few problems with infections in the past. I ran several virus programs including malwarebytes, hitmanpro 3.6.0 (trial), microsoft security essentials, and spybot. After the first restart, I found a bootkit with hitman pro (Master Boot Record (Sector 0) in C:$MBR) which was deleted successfully according to the program.To be safe, I restarted and reran all the virus scans and found no further infection. I restarted another time in safe mode and ran them again and still found nothing else. However, the computer restarted today for a second time despite this infection being cleared. I reran the virus scans and found nothing again.Additionally, I loaded a hardware monitor program to check my computer temperatures and found them to be quite comfortable. My video card idle is running at 45C and my processor is running at 28C. I am running windows 7 64 bit which I installed from a disc on a desktop with an AMD Phenom II x6 1090T 3.20GHz processor, 8 GB RAM, and NVIDIA Geforce GTX 470 video card.
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Apr 10, 2011
My old hard drive crashed, so I went ahead and bought a new one.I installed the new one, and popped in my Windows 7 CD. The first problem happened here. During the installation where I partition my drive, it told me no drivers were found and I had to insert a floppy disk with the drives on there for my hard drive.I didn't know what drivers I needed, nor had a floppy drive so I just transferred the hard drive to another computer in the house, and successfully installed Windows 7 on it from there.After transferring it back to my original computer, the computer boots up (takes a long time unless I request the boot sequence to boot directly from the HDD) to the Windows 7 starting animation, where the four colors come into the Windows logo, then restarts and repeats in the process.
I've searched online, and I'm not sure if it's a connection problem or not. I think the connection I had previous to this new hard drive is the same.The only difference is my old hard drive was SATA but it was connected with the 4 input power chord, but my new one is just connected by the SATA power connector (no option for the 4 input chord).I'm not sure what the problem is. I tried going into the BIOS to change SATA settings and boot order preferences, however I don't see the option. I'm sure I tried checking under every setting.
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Jan 10, 2012
I recently purchased a new desktop computer, the specs are:
Intel Core i7 2700K CPU - 3.5GHz
Gigabyte / Asus Z68 Motherboard
16GB DDR3-1600MHz RAM
1TB SATA3 7200RPM Hard Disk
BluRay Combo Drive(LG)
2 x ATI HD6970 2GB PCI-e in Crossfire configuration
Antec Nine Hundred Gaming Case
Thermaltake Tough Power XT 875W PSU
Now it comes time to install windows 7 professional, so I purchase a copy of the OEM version (because I'm stingy). When I put the DVD in the drive it boots straight away and it comes up with a black screen that says "Windows is loading files........." . The bar on the screen loads and then it says "Starting Windows", after that a blue screen with some leaves and what looks like a very small bird appears in what I am assuming is meant to be the start of the windows 7 professional setup screen, however nothing comes up and after a while (5 minutes or so) my computer restarts and it's groundhog day (has been doing it for the last 3 hours).
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Jan 28, 2012
I have Dell gx 620, 3.4GHz, 1 GB Ram. I have installed windows 7 in it. Now a days I am facing a serious problem. My PC suddenly restart and some time it shows blue error message after black screen, after I restore my pc. Now another problem is that. After restore, now when I start my pc, in startup window it says "window is preparing your desktop".
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Nov 22, 2011
I am attempting to install a fresh copy of Windows 7 on my laptop and am having multiple problems.The HDD is formatted completely empty.
1. When attempting to use the Reinstallation DVD from Dell, the DVD boots and the progress bar moves that says "Windows is loading files," then the computer restarts and it is stuck in an infinite loop.
2. When attempting to use a copy of Windows 7 on a USB drive, the drive boots up until you see the cursor to begin the reinstallation process, then the computer restarts and it is stuck in an infinite loop.
3. When attempting to use a Windows XP DVD, it starts the setup process, and then I get error: STOP: 0X0000007B (0XF78D2524, 0XC0000034, 0X00000000, 0X00000000)
I have been able to boot command line Linux distros (haven't tried any graphical distros) without any problems. Dell instructed me to run diagnostics on everything, and everything passed, so it doesn't seem like there are any apparent hardware issues. I tried pulling the battery and just using the power cord and also removing one of the sticks of RAM and attempting installation, but I have the same problems.
Specs:
Dell Inspiron 1545 (Late 2010)
Windows 7 Home Premium
Intel Core 2 Duo
320GB HDD
4GB RAM
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May 17, 2012
My Windows 7 boot normal and after Windows Starting logo appear, blue screen appear quickly so much that I can't see what's message and restart. I tried repaid and fixmbr and fixboot, no way.
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Nov 3, 2011
my computer started to shutting down by itself a few days ago. It will shut down just from turning it on, sometime a few minute while its on, and even a hour later. One time, it shut down by itself but the PSU is still running. [code]
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Jul 18, 2011
i have a windows 7 laptop, and i'll be either working on a document or trying to upload an edited video to Internet when my computer inexplicably shuts down - taking with it all my hard work. i've run malwarebytes antimalware and it finds nothing. i also installed a norton security suite from comcast recently, so i don't know if that has something to do with it.
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Oct 20, 2011
my computer keeps on shutting down by itself while I'm using it. What should i do ??
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Jun 17, 2012
My computer specs:[CODE]I installed windows 7 ultimate 64bit on the hard drive with a different computer. But when I connect it to this, it freezes and stalls at the windows 7 loading/logo screen, and restarts.It is frusrating because i cannot use the computer
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Aug 27, 2012
System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, Intel64 Family 6 Model 26 Stepping 5
Processor Count: 8
RAM: 6134 Mb
Graphics Card: NVIDIA GeForce GTX 275, 896 Mb
Hard Drives: C: Total - 610477 MB, Free - 498062 MB; D: Total - 131060 MB, Free - 115290 MB; E: Total - 499999 MB, Free - 438502 MB; F: Total - 1299734 MB, Free - 887333 MB; G: Total - 253865 MB, Free - 235324 MB; N: Total - 199999 MB, Free - 197217 MB;
Motherboard: ASUSTeK Computer INC., P6T
Antivirus: Norton AntiVirus, Updated and Enabled
My computer is shutting down then booting up again on its own. I have checked everything and can't find anything.
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Sep 17, 2012
I have a problem with my win 7 computer randomly shutting down. I experienced overheating from graphic card and CPU or a bad HDD where the computer would just freeze and shut down (from my other computers), but this one shuts down as if I clicked on 'shut down' button on my start tab.
It closes my open applications first then shows 'logging off' screen to 'shutting down' screen and than shuts down. This happens pretty randomly. I use this computer mainly for web surfing and watching videos. I never use it for gaming. Sometimes it would shut down within 5 minute of usage and some other times it would not shut down at all for hours.
Its a HP compaq machine with 2.7ghz AMD Sempron, 2GB SDRAM, and Window 7 home premium 64bit. I added a Radeon HD X1300 graphic card and been using it for about 2 years without problem.
I ran all diagnostic programs and ran Malwarebyte AntiMalware and Microsoft Security Essential and found no problem. CPUID HWmonitor showed all components were around 30-45 degrees. My only guess left is the power supply.
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Apr 24, 2011
Last night I was on face book playing a game and my computer shut off for no reason.I turned it back on but it shut off again after about 10 minutes.I downloaded hijackthis but it won't seem to work for me,it dos the scan but I get a message saying,for some reason your system denied write access to the hosts file.If any highjackthis domains are in this file,hijackthis may not beable to fix this.
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Oct 18, 2011
so recently my computer's been shutting itself down randomly and i noticed this happened when im surfing the net (with firefox). It just did it again 2 times in the last 30minutes and now im on chrome. It would usually black out for 1 second then the BSOD comes on for another 1s then the screen totally blacks out like theres no system unit connected to it and yet the sound coming from the unit can only indicate its still running!is something burning out in my computer or is it just firefox? on windows 7 btw, computer bought in june 2010.Ran memtest and after 7 passes and 7 hours there were no errors.
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