Windows 7 Hangs On 'shutting Down' Screen

May 9, 2012

I've got new pc with Windows 7 Home Premium x64. It sometimes hangs on shutdown screen. And then I hold power button (I don't have reset button on my new case) and see BSOD.

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PC Won't Shutdown, Always Hangs At "Shutting Down" Screen

Dec 5, 2011

When I try to shutdown my PC it nearly always hangs at the "Logging Off" or "Shutting Down" screen, the only time it shuts down properly is immediately aftwer it has been freshly started. It seems to me that a program or driver is causing the problem.

Dell Optiplex GX620
Intel Pentium Dual Core Processor
4 GB RAM
Win 7 Ultimate

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Aug 16, 2012

I've got problems with this system I'm building where it hangs (crashes?) on shutdown.

System:
Motherboard Commell (QM67) LV-67HTXD
CPU Intel Core i7-2620M
RAM 2x 4GB, DDR3, 1333MHz, Kingston
PSU MiniBox M2-ATX-HV

1. The problem only appears in Windows 7 64 bit

2. Clean start and shutdown in Win XP - implies software issue not hardware

3. I haven't tried Windows 7 32bit yet.

Here's some details of my investigation so far:- All of these tests failed to solve the problem.

Unplugged all devices. Fresh install Added manufacturer base drivers. Windows updates applied Safe mode Windows clean start only one memory slot filled (both slots)

In desperation I've created a trace file (using this article Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums)

[URL]

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Feb 15, 2012

I am having a problem shutting down Windows 7, it appears to hang up and I have to push the power button on the computer to shut down.

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Jan 18, 2011

I have a HP Pavilion which I purchased from Best Buy with the Vista operating system installed. This was of course prior to Windows 7 being released. I ordered the free upgrade disc but postponed doing the upgrade until just last weekend. While I like Windows 7 or at least what I have seen of it so far, I have encountered several problems that I have been unable to resolve.

1. When trying to restart or shut down the computer, it will log me off but then hangs at the "Shutting Down" screen. I have to force the shutdown by holding the power button.
2. I cannot copy and paste or cut and paste anything. Even in Windows explorer when working with files, explorer stops responding and I have to go to the task manager to close the program. This happens whether I am trying to copy and paste one file or a batch of 400 articles. It also does not matter if I use the right click menu or keyboard Ctrl C /X/ V.

I have run all of the Windows updates and installed all but a few optional updates that seemed to be unrelated to any problems that I am encountering, or related to hardware that I do not have installed on my system. I can copy and paste in my email program, Thunderbird, but the copy/cut/paste problem seems to be limited to Windows Explorer.

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Jul 3, 2011

I've had windows 7 ultimate 64bits for a year now on my brand new pc, and today he starts and slowly ... around 35 mins to show desktop and will take forever if i click anything. I restarted in safe mode and it works perfectly, there are no exclamation points on the device manager. The only major change i have done but not recently was my video card from Nvidia to raddeon saphire.

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Windows 7 Hangs On Welcome Screen?

Nov 22, 2011

I was handed a computer to try and clean up yesterday. It is an 2 GHZ AMD 64 bit CPU running windows 7 64-bit with a whole 1 GB of ram. Yes I said 1 GB of ram, I cringed too. I've got the owner convinced to upgrade that to 4GB and he's gonna go with a dual core processor while he's at it which should make a ton of difference.In any case, on to the problem. The windows install was pretty bogged down, somewhere around 80 running processes and no free physical memory. The machine actually booted to the desktop fairly quickly but wouldn't respond to anything due to all the running processes. I went through the task manager and killed enough tasks that I could navigate. I ran ccleaner on it to clear some junk. I went through the startup processes and cleared all the non-essentials. I went into the add-remove programs and removed the junk. I ran ccleaner again and cleared up the remnants and even ran the registry cleaner. I ran malwarebytes and an AVG virus scan and was actually surprised to find the system very clean. It's whole problem seemed to be an absurd amount of "legit" startup items. After I got it all cleaned up to around 40 running processes I defragmented the drive using defraggler and manually bumped the size of the swap file up to 1.5x ram.

The system is now running great, well as great as it can with only 1 GB of ram. All except for one problem.... when the machine boots up it comes to the screen where you can select a user, I select the user and then it hangs on the welcome screen for as much as 20 minutes before it goes on. It didn't take more than 20 minutes to boot before I started!How can it possibly be booting slower now with an optimized drive, larger swap file, and 0 extra components running at startup?

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Dec 2, 2012

yesterday I was using my computer and it was working fine. I turned it off (like I do every night before bed). And when I turned it on again today it got stuck at the Welcome screen. I thought that maybe it was just a one time problem (most of my computer problems are) so I shut if off manually using the power button and the booted it back up again but it got stuck at the welcome screen again. So it is off now. This computer is homebuilt and it is almost 1 year old.

Specs:

i5 2400
AMD Radeon HD 6850
8GB RAM
Asus P8Z68-V Motherboard

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Apr 28, 2010

If I use Remote Desktop to access a Windows 7 system. End RDP, and then return to log on locally the welcome screen hangs. Making a reboot necessary. Re-trying the RDP session also does not work, with a long error message starting:-

"The task you are trying to do can't be completed..."

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Aug 2, 2012

When I shut down my pc, everything goes well until the system hangs at "shutting down" and i have to turn it off manually with the power button. I first thought some of my settings were wrong, later i thought a reinstall of windows would fix this. But after all that nothing helped and im still stuck with this problem. I tried most of the tips people gave on the internet but nothing of them really helped. When i check my event logs it gives 2 different errors : "Kernel-Event tracing" and "ISCT Agent" (2 times). It also gives a warning at "Wininit"

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Feb 5, 2011

My windows 7 hangs up after logging in. In safe mode with networking, it is running perfectly. I have had this problem intermittantly, and the last times I got a message that my video driver as stopped working and is recovering. My computer would work fine for about a month or so and then it would happen. I have downloaded latest drivers from nVidia, and have also disabled everything except Microsft items on Startup.The errors I get in the event log is as follows :DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server:{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server:{DD522ACC-F821-461A-A407-50B198B896DC}DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server:{1BE1F766-5536-11D1-B726-00C04FB926AF}The driver detected a controller error on DeviceHarddisk3DR3.The following boot-start or system-start driver(s) failed to load:

discache
spldr
Wanarpv6

The following boot-start or system-start driver(s) failed to load:

AsIO
AsUpIO
discache
spldr
Wanarpv6

I performed a clean boot by disabling everything except microsoft stuff at startup. The item I eliminated was adobe reader speed launcher. I can not see it in my programs or features so I can uninstall it. With it disabled..my computer stopped hanging.

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Mar 8, 2011

I just finished installing updates from microsoft and restarted my computer, it boots to a blank windows 7 screen without my username and a moveable mouse, i also ran diagnostics everything passed,,and it wont let me boot to safe mode, i press f8 and it just trys to boot like normal

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Sep 22, 2011

ihave a dell optiplex 380 runing windows 7.after supplying myusername and passwordit hangs at a welcome sceen for ever.

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Jan 12, 2013

I have a problem with Windows 7. I restarted the computer to finish installing updates, and when the welcome screen came up, the computer gets stuck there. I tried restarting the computer again, and it did the same thing. This started happening after installing updates. Safe mode works fine so I don't know what to do.

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Mar 13, 2012

I am having a issue with my shut down.... when try to shut down my pc it gets endlessly stuck on the "Shutting Down" screen I have left it for over 12 hours with no change.

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Aug 22, 2012

My PC's display just went off while I was surfing the net...first I thought it was the screen, so I plugged in another screen, windows booted and same happened after a few minutes after startup...screen just goes off...Now to my knowledge it can be 2 things:

1. graphics card

2. RAM. Notes: I do not get any beep errors...

I would like to know, what are the best software available for testing RAM issues? Also, I am using AMI BIOS(american megatrends v7.4, 2009), how do I do the startup memory diagnostics? I know there is a shortcut for it...

Also, I'm typing on the PC now that is giving me issues, don't know how long until display goes again...

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Dec 2, 2012

I've just did a clean install of Windows 7 to my SSD 2 weeks ago.

Recently, abut 4-5 times a week, my computer will hang at the Windws 7 logo screen. the part where the logo glows but it stops there. I tried the startup repair after I forceshut the computer, but no results.

I tried sfc / scannow but there's nothing wrong. I read that doing chkdsk on a SSD has no effect right ?

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Nov 17, 2009

When I run the Windows 7 Home Premium OEM disc I get past "loading files" and then freeze on "starting windows". I see 4 little colored balls in the center of the screen (guessing the start of the MSFT logo) and then everything freezes.

Here's what I've got:

Monitor: Samsung T260HD 25.5in Rose/Black LCD w/ATSC

HDD: 2 x Seagate 1.5TB Serial ATA HD 7200/32MB/SATA-3G

Memory: Corsair Dominator 6144MB PC12800 DDR3 1600MHz (3x2)

DVD: LG 22X DVDRW SATA

Motherboard: ASUS P6TD Deluxe Intel X58 Socket LGA1366 MB

Power Supply: Corsair 950w 80 Plus Power Supply

GPU: 5850 is backordered, so am using an old Nvidia 6600 GT to attempt to install Windows - connected to monitor with DVI cable

OS: Windows 7 Home Premium OEM

I've done lots of research and tried:

1. Using a PS2 keyboard/mouse
2. Disabling USB in bios
3. Disabling just about everything else in bios
4. Tried w/ 2MB, 4MB and 6MB ram

Any help or suggestions would be greatly appreciated.

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Jan 4, 2012

Windows 7 Home Premium hangs for a prolonged period of time at the shutdown screen. It normally takes a few seconds only, but it now begins to hang for several minutes at the shutdown screen.

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Feb 3, 2013

My laptop hands at the Welcome screen...has done this before once or twice, but today it does not straighten out after restarting. I am not tech savvy...plus I am 70 years old and skittish about trying some of the suggestions I read on here

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Blue Screen Error When Shutting Down?

Jan 16, 2012

For a while (ever since I updated my BIOS, I think) my computer have been taking around 10 minutes to shut down and after the 10 minutes it shows a blue screen for a second and then it restarts/shutdown. I recorded the computer screen while it was shutting down and was able to take a screenshot of the blue screen. This is what it says: Code: DRIVER_POWER_STATE_FAILURE

If this is the first time you've seen this stop error screen. Restart your computer. If this screen appears again follow these steps:

Check to make sure any new hardware or software or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as catching or shadowing. If you need to use Safe Mode to remove or disable components , restart your computer, press F8 to select Advances Startup Options, and then select Safe Mode.

Technical information:

*** STOP: 0x0000009F (0x00000003, 0x84F79838, 0x82B6AAE0, 0x853F1270)

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Blue Screen When Shutting Down Laptop?

Aug 20, 2012

I'm not sure when this has been going on since I usually shut my computer off and go to bed without looking twice at the screen but upon shutting off my computer yesterday, this blue screen appeared:

DRIVER_POWER_STATE_FAILUREIf this is the first time you've seen this stop error screen.Restart your computer. If this screen appears again follow these steps:Check to make sure any new hardware or software or software manufacturer for any windows updates you might need.If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as catching or shadowing. If you need to use Safe Mode to remove or disable components , restart your computer, press F8 to select Advances Startup Options, and then select Safe Mode.Technical information:*** STOP: 0x0000009F (0x00000003, 0x84F79838, 0x82B6AAE0, 0x853F1270)

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Jan 5, 2012

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Mar 22, 2011

I am with a friend re-installing Windows 7 on his laptop. Unfortunately the laptop had been infected beyond repair by a virus/malware and would not boot past bios. When installing Windows 7 x32, I make it to the "Setup is starting..." screen and it does not continue. It is not the disk as I have used the same one to install it on my laptop. The laptop is a Dell Inspiron 1545 with 4gb of ram and 500gb HDD space.

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Jan 16, 2011

I'm using windows 7 home prem 64bit. This problem just happened today. I sign on with my password and the system says welcome, but won't actually login. It just hangs there. I used Avast to do a complete scan, but it didn't come up with anything. I used MS security essential it found a bunch of Java exploits and trojan downloader and I deleted them. But the problem is still there.

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Mar 29, 2012

When windows updates, it then reboots, and just hangs on the 'starting windows' screen. Only after it updates, works fine before. I've re-installed it many times, but get the same result. This never used to happen until i did this fresh installation today. Now it happens every time, just after it installs some standard updates, it wont boot up..

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Jan 6, 2010

After recently building a custom PC, I am doing a clean install of Windows 7 (64 bit) and all goes well through the installation process (loading, expanding files, etc) except when after the 2nd restart when it starts up for the first time. It freezes or hangs on the black “starting windows” screen (the one with the new colored windows logo).

I have tried installation a number of times, including with a bare bones configuration (2 Gb RAM, 1 HDD, 1 DVD Drive, GPU, and all other peripherals disconnected) and still the same thing happens. I have also tried the process using the VGA cable instead of the DVI.

I was able to successfully install XP after failing to install Win7, so I don't think my HDD is bad. I am also using a PS/2 Keyboard

System:

CPU: Intel Core 2 Quad (Q9650) 3Ghz/1333Mhz/12MB
MBoard: Asus P5K-E
GPU: Sapphire HD 2600XT
HDD: 2 x WD 640 Gb 7200/32MB/SATA 3.0Gb/s (Caviar Black WD6401AALS)
RAM: Mushkin 4Gb DDR2 SDRAM (2 x 2Gb)
PSU: Antec NeoPower HE550w (ATX 12v)
OS: Windows 7 Ultimate (64 bit) OEM system builder pack

All components were purchased new from Newegg. I also have some peripherals: 2 DVD drives, Multi card reader, extra USB, firewire ports, wireless LAN card (although I disconnected those for the initial install attempt).

Any help or advice would be greatly appreciated. I am really at a loss to figure this one out. Could it be something to do with my video card driver? (Do I need to install that in the BIOS?)--I can see everything fine on my monitor though.

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I recently got a PC that my office was getting rid of. The PC was in great shape and I was told it worked fine when they gave it to me. They ripped out the hard drive and gave me the machine. As soon as I got it, I put a brand new 2Tb Seagate HDD in. I also replaced the existing RAM (2x1Gb sticks) with 2x 2Gb sticks with the memory speed to match my motherboard. Finally I swapped out the ATI Radeon HD2900XT with a Nvidia Geforce GTX 460. There was a sound card (PCI) I removed as well as a redundant firewire port I unhooked from the Mobo. I then booted and peformed a fresh install of Windows 7 32bit Pro. Everything seemed to be going fine... until I tried to shut down. Windows would freeze on the Shutting Down screen. I mean freeze because the spinning circle would stop and the entire machine was unresponsive.

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