Cannot Access Safe Mode - Computer Won't Go Into Safemode Only Leads To Black Screen
Dec 30, 2012
my laptop looks like it has a massive problem. i have been on various forums for advice but unable to solve - this is the problem
* it turns on & I CAN get into advanced menus
* it will not repair itself no matter what
* it will not go into any other modes , safe Etc....therefore I cannot restore to factory settings etc....
* ive Tried all tricks such as F8, Alt & F11 etc..... to get into advanced menu settings - all lead to the black screen
* everything i click on enter leads to a black screen - only a white curser appears.
its as if there is no way of accessing the computer disc/ hard drive in anyway from boot up. there is clearly a hardware problem but i cannot access anything internal beyond ordinary & advanced menus i just keep being led to the black screen & no activity. the menus work & that is all.
i run Windows 7 on a Dell inspiron 1564
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Oct 10, 2012
Earlier this week my HP desktop forced shutdown while browsing the Internet using IE9. Upon reboot the HP screen loaded, afterwards a black screen with a flashing cursor appeared. I had used CTRL+ALT+DEL function in which my computer rebooted.Showed the HP screen and immediately showed the black screen with a flashing cursor. Again no mouse cursor was available. I performed a diagnostics check in which the CPU, HDD, etc. checked out, restored BIOS to factory settings, even placing the HDD as priority 1. I inserted the Windows recovery disk and attempted a start up repair, and a restore point with no favorable results. Through the recovery disks command prompt I accessed all my music and documents, so I assume the hard drive is still functioning. I'm thinking as a last resort of performing a repartitioning of my hard drive and performing a clean install of Windows 7.
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Feb 13, 2011
Like the title says, my computer is stuck on a black screen.I downloaded an update and was instructed to restart the computer. After restarting the computer it went to a black screen. It won't do anything past that. I've tried starting it in safe mode but always with the same result. I have no idea what to do with this short of taking it to Best Buy to have the geek squad take a look at it and frankly I don't feel like doing that.
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Jul 19, 2012
I have to load the safe mode for installing Steam after a crash. So I entered the advanced boot menu and chose Safe Mode with Networking. It started loading some .sys files. After a lot (I think it was loaded correctly) of .sys files my screen froze and after 3 seconds some weird blue dots appeared and (Left upper corner. Every dot was like 10x30 pixels) after some more seconds my screen turned black. No cursor, no login screen. How can I log in to the safe mode?
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Nov 7, 2011
I am experiencing the black screen issues with my new windows 7 lenovo laptop. when it starts normally, I can get to my user logon screen but when I select a profile the computer takes a moment to load through the welcome... part and then just a faint light blue screen with cursor. In normal mode I have a cursor but no button or keyboard functionality whatsoever. I can boot the computer into safe mode with full safe mode functionality.I have spent literally 3 days working on the issue. I have tried everything I can to this point. Re-installing my graphics driver, disabling it all together and trying a new boot, same result. I've deleted all user accounts and created new ones (as I said this laptop was brand new so I don't have a lot of personal data on it, none anymore) as well as checked my winlogon/ shell to verify explorer.exe. System restore and Boot repair are also not working to help the issue at all.
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Aug 8, 2011
i have an HP Pavillion dv7 with windows7. It is less then 3 months old. Problem- Yesterday the screen went black while i was watching a video, but the sound kept going. so i restarted the computer, and the screen works until you get to the login screen it goes black again. SO i called customer service at hp, and we worked on it for an hour.THe one thing that seems to work is when i go to the device manager, uninstall the display adapters, and restsart in normal mode, then i go and reinstall the ATI device thing in the recovery manager, but everytime after i reinstall the ATI display device thing, it ends up going black a little while later again. lol
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Oct 15, 2012
i was using my HP 2711x last night and it was working wonderfully, and today i turn it on to do some homework and it doesn't show me the login screen, it's just black. and then i try it in safe mode and it works, what could be the problem? and can you explain step by step so i don't miss anything
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Jul 26, 2012
Firstly I'm on Windows 7 64. Over the last few weeks I've noticed that after starting up my laptop, and logging in just fine, the screen would go black for a couple of seconds-- my cursor would appear and I could move it around, but the screen would be black. After 10 seconds or so, the Windows 7 GUI would load just fine and there I would be.
I restarted my PC at 5AM this morning and it did the same. All I did at that point was send an e-mail via Gmail and shut it down again. At 2PM I went to startup my PC and everything went as usual except the PC never left that black screen with the responsive cursor.
I searched here and found that problem many times, but with one difference-- my PC starts fine in Safe Mode.
I used Advanced System Care to fix some registry errors and am currently running a Malwarebytes full scan.
It might be worth noting that I recently installed Batman: Arkham Asylum and as it was frequently crashing, followed some advice to enable everything at startup, which I did, fixing my game problem. That was around the time the black screen first started showing up, and I assumed it was a result of more things taking place during Windows startup.
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Jun 21, 2012
I have a Dell Inspiron, not always but sometimes on start up it restarts to a black screen with a white cursor. Safe mode does work.I don't know why it sometimes does this or what makes it stop. I have tried just letting it try to load up for as long as an hour with no change, sometimes restarting has fixed it but sometimes (like now, it has done nothing no matter how many times I've tried).
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Sep 11, 2010
When I start my computer everything seems to be working fine but after login it says Please Wait then freezes at Welcome screen and the cursor can be moved around the screen and shows the loading icon and the screen also flashes black every few seconds. I've restarted and attempted to access Safe Mode however it also freezes at Welcome screen. I went into the repair system screen and tried a system restore but it says there are no restore points available and I know I haven't deleted my restore points. I've tried disconnecting any of the hardware I've had installed but that hasn't helped either. There also isn't any faulty hardware. When it was last working it said there was a Windows update so I installed the update but when I tried to turn on the computer the next time thats when the problem started and I don't remember what the update was for. I upgraded from Windows Vista Home Basic 32-bit to Windows 7 Home Premium 32-bit about 2 months ago and up until now I've had no problems with it. What can I do?
Here are the system specs:
Dell Inspiron 530s
Intel Celeron 2.00 Ghz
3.00 GB DDR2 RAM (I added 2.00 gigs myself came with 1.00 gig from factory)
Windows 7 32-bit upgrade from Windows Vista Home Basic 32-bit
250 Gb Hard Drive
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Sep 27, 2010
I forgot to plug in my computer and the battery died. When I tried turning it back on, it takes me directly to:
"Startup Repair - Your computer was unable to start. Startup Repair is checking your system for problems. If problems are found, start up repair will fix them automatically. Your computer might restart several times during this process. No changes will be made to your personal files or information. This might take several minutes."
Followed by a loading bar that says searching for problems. After leaving this on for a while it gives the system restore option, however this just takes me back to the previous screen. I cannot cancel the Start up repair and I can't access safemode. After searching for over an hour the only solution I've found so far is reinstall the OS, however my computer did not come with the OS disc and I have school related files on the computer that I can't lose.
I am using a Toshiba Satellite A505-S6981 T6600 That's 9 months old with windows 7, Specs (To my limited knowledge) say:
C2D 56600, 4GB DDR3
16", 400 GB HD, DVDRW
Windows 7 P 64 Bit, 80211bgn
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Jun 3, 2012
After attempting to start my Laptop in Safe Mode, it loaded drivers normally only to crash a few seconds later. A prompt message appears but is impossible to read because Windows immediately reboots upon showing the prompt.
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Jun 26, 2012
Anyone had similar problems with The Sims 3 crashing computer to the safe mode screen? Been playing Sims on my laptop for couple of years and everything was fine until I installed a new game. Im not sure whether there is a windows update which is interferring or not. Anyone experience anything? There is nothing wrong with my graphics card and my fan isnt overheating. My dad works in IT and we have basically pulled apart the laptop and rebuilt it and it still crashes when The Sims 3 is installed.
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Dec 28, 2011
My computer always freezes at the shutdown loading screen (When i restart and shutdown). But when im in safe mode it shuts down normally. It Freezes for about 15 min each time then it goes back to my desktop and says an unexpected shutdown happened.
achine Specs-
OS
Windows 7 Ultimate x64
CPU
Intel Core i5-2500 CPu 3.30GHz
Motherboard
PH61A-P35 (B3)
Memory
8 GB
Graphics Card(s)
NVIDIA GeForce 7950 GT
[code]....
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Oct 31, 2012
Over the past few months I began having this recurring problem where the computer goes into sleep mode, next I click the mouse to wake it and the lights and fans go on but the screen stays black. I then have to perform a hard restart where I was usually getting the "start in safe mode" screen, but lately I have also been getting BSODs.
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Feb 26, 2012
I installed windows 7 on my laptop. in the process of setting up my account I deleted my adminstrator access. on the welcome screen it will show my admin name and when i use my password this is what is says:the user profile service service failed the logon. user profile cannot load.I have tried to reinstall windows but I need access to my account. Like noted above safe mode is black and says safe mode on the corners if this is fixable I plan to wipe my system to factory settings because everytime i installed windows before this issue it kept copying my harddrive and now I have less then a 1gb on my computer.
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Nov 25, 2012
i recently ran into a problem with starting up my computer. I have the blue screen of death. I've tried safe mode. It won't work. I would click safe mode it would load and then go back to the blue screen. I have a lenovo laptop and I'm not trying to pay 150-200 for it!
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Jan 18, 2013
my pc semi froze, wouldn't let me access control manager and browsers forze but other applications were working. So i decided to restart my pc and upon restarting it froze on the bootup screen (windows logo). I tryed accessing safe mode but got stuck on " windowssystem32DRIVERSCLASSPNP.SYS ". Once it crashes on the boot up and I press the reset button my main drive is no longer detected by my bios but when i fully shut down the pc and start it up again it gets detected no problem. I have browsed around and I have seen a lot of people stating it was bitdefender, but as I cannot gain access to my safe mode to restore or delete it I have no idea if it really is that. I would like to hear your suggestions on the problem, I could take my ssd out and put it in an external drive and plug it into my laptop to try and delete bitdefender but as its mounted to the floor of an antec 902 and its pretty jam packed in there id need to removed my gfx cards hard drive trays, and power supply just to get to it and that is something I really dont have the time for.
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Jul 26, 2011
I am having a serious problem whenever I try and load windows it freezes at the main page. I can, however, access internet easily in safe mode.
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Oct 5, 2012
I can't boot my computer in normal mode or safe mode. When I try to do so, after the "starting windows" page the only things that come up are my mouse, a black screen/background, and a "logonui.exe-bad image- Authui.dll isn't designed to run on windows" error/message (not the exact message). I can't use a system restore (it can't find a restore point), the image recovery tool finds no image to restore from, system repair either doesn't find a problem or can't fix the problem, and basically nothing else works (none of the advanced boot options or other various buttons and tools do anything noticeable). I've even tried to use sfc in command prompt, but whenever I do any sfc things at all (/scannow, verifyonly, verifyfile, etc.) it says there is a system repair pending that requires a reboot. I've restarted 7-8 times and the exact same message keeps coming up. I'm looking for any general help I can get right now, [I can post my computer specifics in an hour when I have time](posted a few). I have an HP pavilion dv6-6135dx wiht Windows 7 x64.Processor: AMD a8-3500m APU, raedon graphics bios vender/version: insyde, f. 20.I'm having trouble getting more info because my computer is still crashing occasionally and I don't really know what else is relevant; if you need more, I might need directions on how to get it. Especially if it involves command prompt.I should also add that it has been crashing more often than I think is normal ever since I got it, but recently it BSODed 3-4 times a day. I have antivirus and also ran a full malwarebytes scan yesterday, and it only found one little issue which was resolved.
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May 24, 2012
I seem to be having quite the problem on a computer of mine. After recently installing the directx sdk I am unable to logon through normal or safe mode. When I try to boot up normally, I log in but then the monitors go black but everything else seems to run. Pressing ctrl alt delete works and brings up the screen again but if I try to select task manager for example the screen goes black again. When I boot up through safe mode the computer restarts seconds after loading the windows logon screen.
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Oct 27, 2012
Acer Aspire ZR7 model stuck on "Setup is starting services", never progresses.I can't locate o/s discs et.al.It will not open in safe mode using F8.I've also attempted Lft ALT + F10, no good And, F12 at Windows screen. No good.
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Oct 14, 2012
I was on my computer today (Win 7) and programs just started shutting down and the computer reset. The computer starts back up (Asus) and when it gets to the point where windows starts, the screen goes black and there is a blinking cursor line. Not buttons work at that point.In my manual for the Asus and it says to select a boot device, press f8 when he Asus logo appears, to access Windows in Safe Mode press f8 after post. I start pressing f8 at all different times, but all I can get is the boot device menu or a blank screen.I put in the WIN 7 disc and told it to do a startup repair - it says nothing is wrong. I try a system recover from a few days ago, and it has an error and can't do anything.I was running Norton Virus and it didn't pick up anything before the crash, I also have Norton Ghost and I think I have a backup from a few days ago. But I can't seem to access anything
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Oct 19, 2011
i have toshiba satellite A205 win 7 its been freezing a lot lately i dont know why so i tried to install Windows 7 OS again (its not genuine) i usually do this successfully if i get virus but i dont think its virus this time but during the installation it got stuck it passes the copying windows file up to completing installation but it says it needs to be restarted and i did this several times it either hangs up or tells me cannot be installed restart.whenever i start all over again a black screen comes up with listing windows 7 several times asking me to select 1.i select the latest but same thing happens allover cannot access safe mode either i tried to install win 7 ultimate geniune but same thing happens.i also tried the repairing option its not working keeps telling me to restart..i believe its the hdd thats corrupted.i need to get my files.
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Oct 14, 2012
I was on my computer today (Win 7) and programs just started shutting down and the computer reset. The computer starts back up (Asus) and when it gets to the point where windows starts, the screen goes black and there is a blinking cursor line. Not buttons work at that point. In my manual for the Asus and it says to select a boot device, press f8 when he Asus logo appears, to access Windows in Salf Mode press f8 after post. I start pressing f8 at all different times, but all I can get is the boot device menu or a blank screen. I put in the WIN 7 disc and told it to do a startup repair - it says nothing is wring. I try a system recover from a few days ago, and it has an error and can't do anything. I was running Norton Virus and it didn't pick up anything before the crash, I also have Norton Ghost and I think I have a backup from a few days ago. But I can't seem to access anything.
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Jan 26, 2013
I recently just put together my very first Gaming PC Build and everything looked fine. The Gpu was running, motherboard fine, everything except the Motherboard with the CPU. I have heard from a lot of people that AMD Phenom II x4 965G + ASUS Motherboard 760G just glitches out even though I can run the system up and play all of these high CPU dependable games like L4D PERFECTLY with out any problems what so ever. I reboot the computer I am sent to the black screen with "PRESS F8" to open Boot Menu or Bios" I believe. Press DEL for what ever and TAB for EZ FLASH 2, I already updated the correct bios update from ASUS website of my model Motherboard but this will not go away and I have no way to access the "F8" for Safe Mode and all the other options, I am using Windows 7 Home Premium.
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Nov 6, 2012
Last thing I did on my laptop was download baseball team logos a couple days previous to problems.. Use mobile hotspot for internet and this is not working in SafeMode. These are the lap top specs, and can provide more if needed: [CODE]
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Oct 10, 2011
I'm having a problem when my computer shuts down. It seems to just freeze on the "Shutting Down..." screen. After manually shutting down I get this as a popup when I log in again:
Code: Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
[Code].....
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Apr 28, 2011
Ive had my laptop just over a year now, and have had no problem with it till yesterday. I recently installed a new printer and three days later all I get is the "blue screen of death" I have tried starting with repairs and it says there is no problem. I tried starting it up in safe mode, safe mode + networking, and safe mode + command prompt and continue to receive the blue screen.
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Oct 10, 2011
Not load past the welcome screen. we tried getting in on safe mode, that didn't work, she shut it off, waited, turned it back on, and it did the same thing, except finally after 15 minutes logged her into a temporary profile, without any of her files etc. how does she get back to her own profile to where her files are? and what can we do to troubleshoot this?
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Feb 22, 2012
My samsung R522 Windows 7 ultimate 32bits has started freezing on the welcome screen. And to add to that on the log in screen there is now no text in the popup boxes or for the account name. I have tried all safe modes, last known good configuration and with Samsung recovery 3 i have done a basic restore but nothing has worked. I would be open to a full system restore if i needed to but i would prefer not to.
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