Black Screen / Safe Mode / No Networking
Nov 7, 2011
I am experiencing the black screen issues with my new windows 7 lenovo laptop. when it starts normally, I can get to my user logon screen but when I select a profile the computer takes a moment to load through the welcome... part and then just a faint light blue screen with cursor. In normal mode I have a cursor but no button or keyboard functionality whatsoever. I can boot the computer into safe mode with full safe mode functionality.I have spent literally 3 days working on the issue. I have tried everything I can to this point. Re-installing my graphics driver, disabling it all together and trying a new boot, same result. I've deleted all user accounts and created new ones (as I said this laptop was brand new so I don't have a lot of personal data on it, none anymore) as well as checked my winlogon/ shell to verify explorer.exe. System restore and Boot repair are also not working to help the issue at all.
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Jun 3, 2012
After attempting to start my Laptop in Safe Mode, it loaded drivers normally only to crash a few seconds later. A prompt message appears but is impossible to read because Windows immediately reboots upon showing the prompt.
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Jul 19, 2012
I have to load the safe mode for installing Steam after a crash. So I entered the advanced boot menu and chose Safe Mode with Networking. It started loading some .sys files. After a lot (I think it was loaded correctly) of .sys files my screen froze and after 3 seconds some weird blue dots appeared and (Left upper corner. Every dot was like 10x30 pixels) after some more seconds my screen turned black. No cursor, no login screen. How can I log in to the safe mode?
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Aug 8, 2011
i have an HP Pavillion dv7 with windows7. It is less then 3 months old. Problem- Yesterday the screen went black while i was watching a video, but the sound kept going. so i restarted the computer, and the screen works until you get to the login screen it goes black again. SO i called customer service at hp, and we worked on it for an hour.THe one thing that seems to work is when i go to the device manager, uninstall the display adapters, and restsart in normal mode, then i go and reinstall the ATI device thing in the recovery manager, but everytime after i reinstall the ATI display device thing, it ends up going black a little while later again. lol
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Oct 15, 2012
i was using my HP 2711x last night and it was working wonderfully, and today i turn it on to do some homework and it doesn't show me the login screen, it's just black. and then i try it in safe mode and it works, what could be the problem? and can you explain step by step so i don't miss anything
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Jul 26, 2012
Firstly I'm on Windows 7 64. Over the last few weeks I've noticed that after starting up my laptop, and logging in just fine, the screen would go black for a couple of seconds-- my cursor would appear and I could move it around, but the screen would be black. After 10 seconds or so, the Windows 7 GUI would load just fine and there I would be.
I restarted my PC at 5AM this morning and it did the same. All I did at that point was send an e-mail via Gmail and shut it down again. At 2PM I went to startup my PC and everything went as usual except the PC never left that black screen with the responsive cursor.
I searched here and found that problem many times, but with one difference-- my PC starts fine in Safe Mode.
I used Advanced System Care to fix some registry errors and am currently running a Malwarebytes full scan.
It might be worth noting that I recently installed Batman: Arkham Asylum and as it was frequently crashing, followed some advice to enable everything at startup, which I did, fixing my game problem. That was around the time the black screen first started showing up, and I assumed it was a result of more things taking place during Windows startup.
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Oct 10, 2012
Earlier this week my HP desktop forced shutdown while browsing the Internet using IE9. Upon reboot the HP screen loaded, afterwards a black screen with a flashing cursor appeared. I had used CTRL+ALT+DEL function in which my computer rebooted.Showed the HP screen and immediately showed the black screen with a flashing cursor. Again no mouse cursor was available. I performed a diagnostics check in which the CPU, HDD, etc. checked out, restored BIOS to factory settings, even placing the HDD as priority 1. I inserted the Windows recovery disk and attempted a start up repair, and a restore point with no favorable results. Through the recovery disks command prompt I accessed all my music and documents, so I assume the hard drive is still functioning. I'm thinking as a last resort of performing a repartitioning of my hard drive and performing a clean install of Windows 7.
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Feb 13, 2011
Like the title says, my computer is stuck on a black screen.I downloaded an update and was instructed to restart the computer. After restarting the computer it went to a black screen. It won't do anything past that. I've tried starting it in safe mode but always with the same result. I have no idea what to do with this short of taking it to Best Buy to have the geek squad take a look at it and frankly I don't feel like doing that.
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Dec 30, 2012
my laptop looks like it has a massive problem. i have been on various forums for advice but unable to solve - this is the problem
* it turns on & I CAN get into advanced menus
* it will not repair itself no matter what
* it will not go into any other modes , safe Etc....therefore I cannot restore to factory settings etc....
* ive Tried all tricks such as F8, Alt & F11 etc..... to get into advanced menu settings - all lead to the black screen
* everything i click on enter leads to a black screen - only a white curser appears.
its as if there is no way of accessing the computer disc/ hard drive in anyway from boot up. there is clearly a hardware problem but i cannot access anything internal beyond ordinary & advanced menus i just keep being led to the black screen & no activity. the menus work & that is all.
i run Windows 7 on a Dell inspiron 1564
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Jun 21, 2012
I have a Dell Inspiron, not always but sometimes on start up it restarts to a black screen with a white cursor. Safe mode does work.I don't know why it sometimes does this or what makes it stop. I have tried just letting it try to load up for as long as an hour with no change, sometimes restarting has fixed it but sometimes (like now, it has done nothing no matter how many times I've tried).
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Aug 22, 2012
I have a Asus G73JH laptop and I've had it for a couple years now. Windows 7 64-bit Two nights ago I was able to get on the internet and shut down my computer and went to bed, the next day I was only able to connect to internet while in safe mode. This includes hardwiring into the router, and the modem while in normal mode. When connected to the router wirelessly it says I'm connected without internet, however I cannot even access the router through 192.168.1.1?
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Sep 14, 2012
I am new here, and i just ran into a problem today that i can not fix. Had some issues initialy with windows explorer timing out, fixed a few things ended up going into safe mood by running msconfig and changing the boot tab. Now i can not get out of it, logged on as admin. Tried to use bootrec.exe in windows recovery environment. I am trying to not lose all the files and programs on the computer with a recovery install but i can not do that in safe mode or use upgrade install in boot from usb. I dont know why msconfig wont let me change the boot options nothing is clickable in that tab, but the rest of it works fine. Also tried using f8, even when selecting normal mode it boots in safe mood.
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Dec 12, 2011
I walked away from my computer last night with only Google Chrome running, and 2 tabs: AOL mail, and Facebook/FarmVille. When I returned to it, the browser froze. I hit cntl alt del to close the program. Things still seemed slow after everything was closed, so I tried a reboot. However, it won't let me past login. I get the word welcome with the spinning circle and nothing else.
In safe mode, things were fine, just a little slow. I scanned with Webroot twice, and nothing was found. I was browsing for suggestions last night and Tried sfc/scan now... That came back normal too. Another suggestion was some anti malware programs, downloaded Nader safe mode with networking. That's how I learned I get the same freeze at login with that startup.
I'm not a computer nerd but use them regularly and am willing to try some things before taking it into a shop, so I'm open to suggestions. Last month I contracted Trojans and while it was at Best Buy being repaired, they realized the hard drive was going bad, so I have a new hard drive, if that makes any difference.
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Jul 13, 2011
with the creation of a batch file which when run from normal mode it should take me to Safe mode with networking.considering the OS to be Xp and above, and with the next restart it should stay normal .
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Nov 18, 2012
I have an acer aspire laptop. Last night firefox stopped responding and from that message the whole thing, completely froze. Tried safe mode networking and it worked, but normal mode would not work at all. Tried a few hours later and restarted it then froze again once restarted in normal mode and hasn't worked since... yet safe mode works fine. Can anybody help? Please! The only way I could shut it down was to take the battery out. I turned it on, entered my password and when it loaded froze immediatley. I tried again, again the only way of shutting down was to take the battery out, and when turned on I was greeted by a black screen and nothing else. [code]
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Nov 24, 2009
I try to help people with internet connectivity issues. Lately, this has been bothering me a lot. You get into safe mode with networking (f8 at startup) and everything works fine.The connectivity is fine. Some people have slow browsing issues, they are sorted out in safe mode with networking. For some, the computer freezes up while browsing in normal mode, but works perfectly in safe mode with networking.
The next valid step in troubleshooting would be to perform a clean boot (How to configure Windows XP to start in a "clean boot" state) i.e. disable all of the startup items and services.
But, I've notices, quite a few times, this does not work. People have performed scans and found no viruses (so this means that we cannot attribute the cause to spyware).
My question is : Is there something we can do if a clean boot does not work?
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May 26, 2012
I have ran the BSOD Dump & System File Collection app with the results attached. I attempted to run PERFMON report but was unsuccessful (Error: cannot find specified path).
I am running Windows 7 Home Premium (64 bit) and this is the original OS that was preinstalled with my laptop (ASUS G60VX). The system is approximately 2.5 years old and I have never re-installed the OS.
I continuously run system mechanic to monitor and clean out the drive and also use Norton 360 to supplement system mechanic. The system was gradually slowing down and occassionally freezing up. I upgraded the CPU with a T9600 chip and the system seemed to run fine but the temps definitely increased (fan constantly running but rpms varying with temps); I use SpeedFan to monitor temps. The lagging once again started so I had a deep scan and repair of the hard drive performed; took all night to run. This was done approximately one week ago. The system afterward now continually shuts down (BSODs) with no rhyme or reason. I do not know if it is hardware (GPU or hard drive) or software. I have re-installed the original CPU to see if this was the problem but the BSODs continue.
I am capable of operating in Windows Safe Mode with Networking.
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Sep 3, 2012
I've got a new copy of windows 7 (32 bit version) I have got 4 GB ram only 3,25 in use (like I had on the XP version, running on the same PC) and after I boot up the PC I just look at the desktop, play with some random games, create and delete folders, do some little stress to the RAM or sometimes just doing nothing. The only boot that works is safe mode and its variants.
Things that I've done in the past 7 days:
-I checked RAM integrity - no errors
-Everything is up to date (drivers, everything) - it hanged/froze even with a fresh copy of Windows 7
-I use wireless if that is a problem, found some errors about it and will post them after this list
-enabled services and disabled them VIA msconfig (toying around I found out that it WONT CRASH with any internet service on normal mode)
-I checked Windows 7 compatibility and it's 100% compatible
-Tried to update BIOS but I don't think it will solve anything anyways
-Used dozens of registry cleaners (CCleaner and lots; lots more) - still nothing
-Put a second HDD on my machine with Windows 7 same version, it still crashed, but on the second machine the second HDD works great.
Event 7001: The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
Event 10005: DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
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Oct 9, 2011
I also need to disable "safe mode with networking" option. Isn't there really another way except paying for an overpriced hack? (Disable Safe Mode)
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Feb 26, 2012
I installed windows 7 on my laptop. in the process of setting up my account I deleted my adminstrator access. on the welcome screen it will show my admin name and when i use my password this is what is says:the user profile service service failed the logon. user profile cannot load.I have tried to reinstall windows but I need access to my account. Like noted above safe mode is black and says safe mode on the corners if this is fixable I plan to wipe my system to factory settings because everytime i installed windows before this issue it kept copying my harddrive and now I have less then a 1gb on my computer.
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Nov 25, 2012
i recently ran into a problem with starting up my computer. I have the blue screen of death. I've tried safe mode. It won't work. I would click safe mode it would load and then go back to the blue screen. I have a lenovo laptop and I'm not trying to pay 150-200 for it!
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Apr 28, 2011
Ive had my laptop just over a year now, and have had no problem with it till yesterday. I recently installed a new printer and three days later all I get is the "blue screen of death" I have tried starting with repairs and it says there is no problem. I tried starting it up in safe mode, safe mode + networking, and safe mode + command prompt and continue to receive the blue screen.
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Oct 10, 2011
Not load past the welcome screen. we tried getting in on safe mode, that didn't work, she shut it off, waited, turned it back on, and it did the same thing, except finally after 15 minutes logged her into a temporary profile, without any of her files etc. how does she get back to her own profile to where her files are? and what can we do to troubleshoot this?
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Feb 22, 2012
My samsung R522 Windows 7 ultimate 32bits has started freezing on the welcome screen. And to add to that on the log in screen there is now no text in the popup boxes or for the account name. I have tried all safe modes, last known good configuration and with Samsung recovery 3 i have done a basic restore but nothing has worked. I would be open to a full system restore if i needed to but i would prefer not to.
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Feb 12, 2011
The computer i am running has been through a lot of stuff, and this morning it finally gave out on me, It blue screened and now will only start in safe mode, when i run it normally it allowed me to type my password then it freezes while saying welcome. and does not go past there sometimes it will restart or blue screen from there. runs fine though.
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Feb 13, 2013
One day i was on my computer and it crashed and since then every time i try and open up my computer normally it will reach the point where my user has to log in and cut out just before. Can still hear windows just my screen says "no connection with pc". Ive tried other wires/monitors and stuff and nothings worked.I have a Nvidia graphics card and ive tried completely removing my nvida files and reinstalling the drivers from the website. When i uninstalled the graphics driver it allowed me back onto windows normally except when i reinstalled the driver (on the normal version of windows not saftey) after the restart it went back to the same problems.
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Jan 10, 2013
I have a Toshiba Satellite C655D laptop running Windows 7 Home Premium. Computer was working like a dream and has been for about a year now, when yesterday I booted up after running Windows update, like always, logged on like normal, only to see a blank screen with only my mouse cursor. Neither Ctrl+Alt+Del nor Ctrl+Shft+Esc work to bring up the Task Manager. I am able to boot into Safe Mode just fine, but of course unable to uninstall the Windows updates to the .NET framework.I have tried System Restore several times now, both from the Safe Mode and from the start-up recovery options accessed via F8 upon system startup. From the same menu, I have attempted Startup Repair but alas, Windows does not detect any problems (go figure, right? ).I have ran the Windows Memory Diagnostics Tool to check if my hardware was going bad, and upon completion, it rebooted, once again, to a blank screen after being prompted to log in. Mouse works, nothing else does. Upon pressing Ctrl+Alt+Del I am greeted with the following message after waiting roughly 5 minutes:"The logon process was unable to display security and logon options when CTRL+ALT+DELETE was pressed. If the operating system does not respond, press ESC or restart the computer by using the power switch."^Pressing ESC makes the message disappear along with my mouse, so that I am staring at a completely blank screen.I am on my friend's MacBook Pro right now, I'm really hoping someone can help, but I must admit I am reluctant to think so because someone once came to this board with the seemingly exact same problem and no one here was able to help him.Just to reiterate, I can boot up in Safe Mode, with or without Networking as well as accessing the Command Prompt. That's about all I can do.Edit: Now when I do a System Restore, I get this error message when it restarts (everything else is blank unless I restart in Safe Mode): However, when I try to navigate to this location either via Windows Explorer in Safe Mode or via the Command Prompt, one can clearly see that the location doesn't exist. I am confused.
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Feb 26, 2012
Upon booting the machine it just shows the background and the mouse cursor. Tried it in safe mode and i get the same issue. I also tried startup repair same issue. Machine came pre installed with 7.
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May 1, 2012
After attempting to start my PC in Safe Mode to uninstall a graphics driver, it loaded drivers normally only to crash a few seconds after displaying the logon screen, which immediately caused the computer to load Windows normally. This error has been repeated countless times with the same result.
I have only tried to start up 'normal' Safe Mode. Sometimes key strokes are accepted (one time I had enough time to start inputting my password), but mostly, Safe Mode loads drivers, flashes the logon screen, and crashes.
Any ideas/advice? I have had this computer for 3 years now and this is the first time I have tried to start it in Safe Mode. If it matters, it's a Studio 1737, 8 GB ram, etc., more details can be provided if necessary.
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Jun 26, 2012
Anyone had similar problems with The Sims 3 crashing computer to the safe mode screen? Been playing Sims on my laptop for couple of years and everything was fine until I installed a new game. Im not sure whether there is a windows update which is interferring or not. Anyone experience anything? There is nothing wrong with my graphics card and my fan isnt overheating. My dad works in IT and we have basically pulled apart the laptop and rebuilt it and it still crashes when The Sims 3 is installed.
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Sep 11, 2010
When I start my computer everything seems to be working fine but after login it says Please Wait then freezes at Welcome screen and the cursor can be moved around the screen and shows the loading icon and the screen also flashes black every few seconds. I've restarted and attempted to access Safe Mode however it also freezes at Welcome screen. I went into the repair system screen and tried a system restore but it says there are no restore points available and I know I haven't deleted my restore points. I've tried disconnecting any of the hardware I've had installed but that hasn't helped either. There also isn't any faulty hardware. When it was last working it said there was a Windows update so I installed the update but when I tried to turn on the computer the next time thats when the problem started and I don't remember what the update was for. I upgraded from Windows Vista Home Basic 32-bit to Windows 7 Home Premium 32-bit about 2 months ago and up until now I've had no problems with it. What can I do?
Here are the system specs:
Dell Inspiron 530s
Intel Celeron 2.00 Ghz
3.00 GB DDR2 RAM (I added 2.00 gigs myself came with 1.00 gig from factory)
Windows 7 32-bit upgrade from Windows Vista Home Basic 32-bit
250 Gb Hard Drive
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