Apps / Software :: HP Laptop With Windows 8 - Can't Open ITunes Store
Dec 14, 2013
I recently updated to a HP laptop with windows 8 and downloaded iTunes and transferred my music over which I can open and play, however when I try to go the iTunes store I get "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I never get any notification and I can't work out the problem, I have uninstalled and re-installed and still have the same issue.
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Aug 19, 2014
I have an online course where the audio/video files are in itune store, but everytime I click on the link, it said itmss protocol is not registered in Windows, so the only solution seems to download/install iTunes for Windows. I'm trying to use VLC for all my audio/video files, so if I can avoid installing iTunes and still be able to download and watch the course video/audio, would be ideal.
Here are my questions:
- how can I visit itune store and check which free video/audio files are available to download. The ideal would be just click on the link, but everytime I tried that, the FF responded that does not know how to handle it.
- what's the format used by apple for audio/video files in itune store?
- supposed that I could download the video/audio files from itune store, is it possible to play with VLC?
My environment:
- Windows 8.1 pro
- VLC 2.1.3
- 6GB RAM
- intel i3 CPU
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Apr 9, 2013
! Obviously many users can NOT access the Windows Store, let beside no other 'App' starts, not 'Finance', not 'Weather', nothing. The best one can expect is to not break the system completely. Do not try any of this, it does not work. The problem lies much deeper and is not fixable by registry editing, dll-register, new user account, fonts,...
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Apr 21, 2014
Recently I upgraded my wife's Dell All In One from Windows 8 to 8.1 by going to Microsoft Store and selecting the upgrade panel for 8.1. It went smoothly even if slowly. I then tried doing the same thing for my Asus Q200E Laptop.
When I went to the store all I saw were apps for ASUS. How can I get to the real Microsoft Store to get the 8.1 upgrade?
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Apr 9, 2014
I've got windows 8.1 with the yesterdays update but the problem comes before this update.
Wen I open the Windows Shop, it always on the green screen and does not advance. I've done the following steps:
1 - I did WSReset.exe as administrator but the store is always like this. If you close and re-open the store, I get the same green screen;
2 - I downloaded the tool Windows 8 App Troubleshooter which tells me that I have an outdated graphics driver. Is not true because I have installed the latest version.
3 - UAC is turned on but without success;
4 - I've turned my account as a local account and tried to open the shop but with the same result. I've reverted my account as linked to Microsoft.
5 - I created a new user account and with that account the store opens. I returned to my account and nothing.
6 - Finally I ran the SFC / SCANNOW and gave me this picture.
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Jul 31, 2014
I just built a secondary new work computer. Unlike my main rig which I just do a fresh install of 8.1. On this one I put Win 7 then Win 8 pro upgrade, once that's done I upgrade to 8.1 through store. thing is once I upgrade to 8.1 I notice pc settings and store wont open, if I click on them they flash and just return to desktop.
I found this solution here:
All Modern apps fail to start after Windows 8.1 upgrade - Microsoft Community
But it only seems to work on admin account.
I noticed same thing is happening with regular user account and the above fix does not work, in fact when I try and set permissions to system in registry step it mentions I get "Unable to set new owner on packages, access is denied"
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Oct 19, 2013
Attempted to update to 8.1 yesterday and the store just won't open. Every time I click on the Store tile it doesn't get past the green introductory screen before just disappearing (crashing).. Have restarted several times and used the link-through on the Windows 8.1 site. Also, I have since discovered that all apps won't open either (such as news and sports).
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Mar 13, 2014
I've got a problem of mass scale. My Windows 8.1 Store refuses to load. Whatever I do, it doesn't start up. I had to get to an app with compatibility problems and get to the store in that way, but also that doesn't work anymore.
Other than the one putting a big line in the cmd (one of the first & only real solution I could find).
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Feb 12, 2014
My Computer: Acer | Aspire V5 | Aspire V5-552G-X412 | Overview
As of a few days ago, none of the apps in the "windows" menu will open. My Store also will not boot. It opens, animates, and closes. I've tried many solutions, none of which have worked. *Note*: My resolution has not changed. It is still 1366x768.
Solutions I've tried:
1. Changing resolution: fail
2. Running "sfc /scannow" in CMD in admin mode. Result: stops at 53%, says it it unable to fix corrupted files
Also tried opening the .log file. Says I'm not an administrator, when I have set my profile to admin. (I am the only user)
3. Clean boot, attempted to "sfc /scannow": fail
4. Using Microsoft account and local account. (I used a local account originally and tried switching to an MS account. This did not fix it.)
5. System "Refresh": says it is unable to complete refresh after reboot.
6. UAC was not changed, although I tried playing with the settings. Did not work.
7. My Anti-Virus has not been modified in any way. No firewall should be affecting this.
8. This happens on any internet connection.
I really do not want to resort to restoring the computer to factory settings.
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May 30, 2013
i have a windows 8 laptop and was woundering why i cant use a app like Pandora for my laptop . its in your windows phone app sotre but not for the laptop store? i don't understand why. both are the same . or is it the app itself only going for windows phone? i would love to get all access to all apps on windows phone for my laptop. ty
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Aug 12, 2014
I have a Lenovo G505s AMD A8 Laptop, fairly new to Windows 8 as this is my first platform running it. Not had the system long, but generally finding it ok except for this one problem thats decided to arise:
All apps, including the Windows Store fail to launch when clicked. They display a splash screen but no loading symbol, the splash screen hangs for about a minute and then the whole app shuts off again. This started with the calculator from what I can see, but now it seems to affect all of them. I've tried multiple theories from several forums and sites but nothing has made a difference.
If possible I don't want to have to refresh or reinstall Windows 8 as I have a fair amount of software I've installed and don't want to have to go through installation all over again.
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Mar 21, 2014
I have 3 user accounts on my windows 8.1 laptop; 2 administrator types and 1 standard local account. While logged in using one of the admin user accounts or the local account, I can access the store app. However, when i log in using the other administrator account and try to access the store app, i just get the spinning circle and nothing happens. Is there something wrong with how one user account is set up that is causing the problem. Do I have to delete the user account and try re-establishing it.
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May 21, 2013
I got my new tablet today and am having no issues with anything except the Store. It takes forever to open but it shows that I have 26 apps needing updates. I clicked on a random app and clicked on install and it just shows pending on my screen. I'm surfing the web, downloading windows updates, etc...
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Oct 12, 2013
I have had this Windows 8 64 bit laptop for 6 weeks now and I wish I had never bought it. Recently I have found that I am unable to update apps in Store or even to download new apps. I have read the responses from other members to previous requests on this subject and I have applied the 'fixes' they recommend but the problem is still there.
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Apr 20, 2013
I just purchased a new laptop 3 days ago with windows 8 and I am trying to export my movies onto itunes but they won't import. Previously on my older laptop I was running windows vista and the movie files played on itunes. They were mp4 files. I went onto the set defaults for programs and tried un-checking the mp4 box on the program "Video" which I think may be the reason I can't export them onto itunes but the box won't un-check.
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May 4, 2014
Download and try to install: "Apple Application Support is required to run itunes helper" How do i get Apple Application Support?
Then "feature you are trying to use is on a network resource that is not available" "Try to find iTunes64.msi." Can't find it. "users/mineAppdatalocal empIXP688.impitunes64.msi"
Need for my iPad. Tried on Firefox and Explorer. "installation package can't be found".
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Mar 4, 2013
I have windows 8 pro. Trying to install Itunes 11.01 64bit for Windows 8. Keep getting message "This app can't run on your computer".
Did a Google search on this problem and tried running as an Administrator, and changing compatibility to windows 7, but still get the same message. A suggestion online was made to save file before u download, but no prompt comes up to save.
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Nov 7, 2013
I've found that on my Windows 8 64-bit PC whenever I try to install a new version of iTunes it always gives me an error. The only way to upgrade to the latest version is to uninstall iTunes completely, reboot, then install the new version of iTunes. Could it be because I'm running the 64-bit version of Windows? It's kind of annoying completely uninstalling iTunes just to upgrade to the new version but it's not a huge issue.
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Sep 12, 2013
Download of Open Office 4.0.0 from SourceForge failed on Win 8 ASUS laptop.
Error Message:
C:UsersSusanDownloadsApache_OpenOffice_4.0.0_Win_x86_install_en-US.exe.part could not be saved, because the source file could not be read. Try again later, or contact the server administrator.
I did not have a problem with the same download on a Vista machine. I sent an email to SourceForge. No response yet.
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Jan 9, 2014
I have a Sony Vaio Pro 13 laptop, running Windows 8.1. If I have a couple of Excel spreadsheets open, close the laptop lid, leave it a minute or so, then re-open the lid, the screen momentarily goes dark, then comes to life again. All open apps are OK with the exception of the Excel sheets. In these, all the cells (& ribbon) are unviewable. The whole worksheet area on the screen is not the normal cells but a screen full of whatever colour I set for the default ribbon colour (some kind of beigy grey...). You can't click on any of the cells, can't see what's in them etc... you CAN close the sheet using the window close x at top right (even though you can't actually see the x) but that's all.
I have set up Windows so that NO ACTION is taken on closing the lid. It seems to be the same problem as described at hibernate - Excel windows invisible when laptop comes back from sleep - Super User but no working solution is available. (The one on this link refers to clicking 'restore' but that doesn't work) Running Excel 2013 (part of Office 2013).
I'm stuck as to what may be causing this... but I guess it should be an Excel problem since other apps (e.g. Word) don't exhibit this problem, but that may be a function of what's open at the time the lid is closed / re-opened?
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Sep 18, 2013
Ever since I tried installing iTunes on my Lenovo y410p (Windows 8 x64), it will crash after it starts up. I've tried completely un-installing and re-installing, but to no avail. I've noticed that it only crashes when I'm connecting to the internet
Description
Faulting Application Path: C:Program Files (x86)iTunesiTunes.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.1.0.126
Application Timestamp: 52394b24
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.2.9200.16451
Fault Module Timestamp: 50988950
Exception Code: c06d007e
Exception Offset: 00014b32
OS Version: 6.2.9200.2.0.0.256.103
[code].....
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Nov 27, 2012
Towards the end of last week certain apps stopped opening such as mail,news,calendar and store. I reinstalled windows 8 and all the apps that weren't working started working apart from store and apps bought from the store. When I click on the app store it just shows the loading screen then closes and doesn't provide any errors. I've tried several things already such as removing avast,checked screen resolution, running windows app store troubleshooter and I have installed all windows updates. I'm unable to do a refresh as when I try to it says some files are missing, your copy will provide these files and I put the disk in and it just says invalid media.
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Sep 15, 2014
I'm in the middle of a struggle with blank screen issue, possibly corrupted exlorer.exe file (won't run). Wanted to try update from 8-8.1 but the Windows Store won't show up with the blank screen issue. Any thoughts on resolutions? I've done several malware, adware scans and antivirus scans. Everything comes back clear. Also, tried adding a new user acct, but get an error message and can't add. Thought the update might replace the needed files. SFC scan return non-fixable errors.
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Sep 9, 2013
I upgraded my current installation of windows 8 Pro to Pro 8.1 RTM. Whenever i open my store , it keep on loading with the circle and does't go past.
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Apr 8, 2014
Problem I'm having with windows 8.1.1 .... When I'm using Firefox or Chrome and visiting for example [URL] .....
My Metro store automatic open and I feel that this action is just wrong.
How to disable this Metro Microsoft Store from monitor my URL's and auto opening it in Metro ....
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Oct 19, 2013
Upgraded to Windows 8.1 via the Windows Store. Now I can't open the store at all.
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Apr 29, 2014
I am trying to update my system to the new Windows 8. I am already operating on the old one, so the update should be free. My computer will not load the store to allow me to update my software.
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Dec 9, 2012
Yesterday my HP sleekbook arrived (cheaper amd version) with windows 8. Everything works fine except that I can't open the store or pc settings. When I click on the store tile, or click on the more settings button, the fullscreen (green for store, blue for settings) icon fills the screen en then dissapears.
I have tried the sfc / scannow option but this did not work after 3 trials. Reset or Refresh also isn't an option because I can't enter the settings and thus won't be able to perform these actions.
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May 19, 2013
It is possible update for all users the Windows Store apps with a local account belonging to the Administrators group? Then, I believe that the management of updating of the Windows Store apps can also be managed only by administrators. Right? If so, how do I do this?
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Aug 4, 2014
For some reasons, unknown by me, i try to access multiplayer mode on my gaming apps that allows online access will not connect to the internet. It tells me that i am not connected to the internet when i am clearly connected to it. My internet is through router and it works fine; i can access my browser just surfing the web. Its just this specific thing that i desire to fix badly.
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May 30, 2014
every app I try to install always says pending and never downloads.
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