Apps / Software :: User Account Cannot Open Windows Store App In Windows 8.1?
Mar 21, 2014
I have 3 user accounts on my windows 8.1 laptop; 2 administrator types and 1 standard local account. While logged in using one of the admin user accounts or the local account, I can access the store app. However, when i log in using the other administrator account and try to access the store app, i just get the spinning circle and nothing happens. Is there something wrong with how one user account is set up that is causing the problem. Do I have to delete the user account and try re-establishing it.
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Feb 8, 2014
I purchased a Inspiron 17 7737 directly from [URL] on 12/5/2013. It was delivered on 12/182013. It had Windows 8 as the operating system. I had assumed that it would have the latest version of Windows when it arrived since 8.1 had been issued in October. I opened the Store app and the upgrade to Windows 8.1 was not available to me. I understood that this was a problem for others and did not pursue it further at that time. I was out of town for 2 weeks in January and did not use the laptop during that 2 week period. When I returned, I opened the Store and found prominently placed the invitation to the free upgrade to 8.1. I was signed in using the Administrator account and when I hit the download button for 8.1. I was given the message "You need to use an account with Administrator privileges to install Windows 8.1, try logging in with the user account of an administrator of this PC and try update again".
I verified that my account had Administrator privileges and tried again and got the same message. I created another user account and gave it administrator privileges and tried the download again signed in on that account and got the same message. I called technical support and for over 5 hours over 2 different days, the technician attempted to resolve the issue by uninstalling and reinstalling Windows updates. When that failed to resolve the problem, he "refreshed" my PC which, I understood put it back to the status it was in at time of delivery. He then had to do all the Windows updates (approximately 65) and tried to download 8.1 again.
This did not change the error message when trying to download to 8.1. At that point, I was told that they were elevating it to a technical team who would research all the logs from my machine and come up with a solution. They indicated that they would call me back when a solution is found. Although my Administrator account was not recognized when attempting to do the 8.1 download, it recognized the Administrator role when the technician needed administrative approval to do all the uninstall and reinstall activities when trying to resolve the issue.
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May 19, 2013
It is possible update for all users the Windows Store apps with a local account belonging to the Administrators group? Then, I believe that the management of updating of the Windows Store apps can also be managed only by administrators. Right? If so, how do I do this?
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Apr 9, 2013
! Obviously many users can NOT access the Windows Store, let beside no other 'App' starts, not 'Finance', not 'Weather', nothing. The best one can expect is to not break the system completely. Do not try any of this, it does not work. The problem lies much deeper and is not fixable by registry editing, dll-register, new user account, fonts,...
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Apr 9, 2014
I've got windows 8.1 with the yesterdays update but the problem comes before this update.
Wen I open the Windows Shop, it always on the green screen and does not advance. I've done the following steps:
1 - I did WSReset.exe as administrator but the store is always like this. If you close and re-open the store, I get the same green screen;
2 - I downloaded the tool Windows 8 App Troubleshooter which tells me that I have an outdated graphics driver. Is not true because I have installed the latest version.
3 - UAC is turned on but without success;
4 - I've turned my account as a local account and tried to open the shop but with the same result. I've reverted my account as linked to Microsoft.
5 - I created a new user account and with that account the store opens. I returned to my account and nothing.
6 - Finally I ran the SFC / SCANNOW and gave me this picture.
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Jul 31, 2014
I just built a secondary new work computer. Unlike my main rig which I just do a fresh install of 8.1. On this one I put Win 7 then Win 8 pro upgrade, once that's done I upgrade to 8.1 through store. thing is once I upgrade to 8.1 I notice pc settings and store wont open, if I click on them they flash and just return to desktop.
I found this solution here:
All Modern apps fail to start after Windows 8.1 upgrade - Microsoft Community
But it only seems to work on admin account.
I noticed same thing is happening with regular user account and the above fix does not work, in fact when I try and set permissions to system in registry step it mentions I get "Unable to set new owner on packages, access is denied"
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Oct 19, 2013
Attempted to update to 8.1 yesterday and the store just won't open. Every time I click on the Store tile it doesn't get past the green introductory screen before just disappearing (crashing).. Have restarted several times and used the link-through on the Windows 8.1 site. Also, I have since discovered that all apps won't open either (such as news and sports).
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Dec 14, 2013
I recently updated to a HP laptop with windows 8 and downloaded iTunes and transferred my music over which I can open and play, however when I try to go the iTunes store I get "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I never get any notification and I can't work out the problem, I have uninstalled and re-installed and still have the same issue.
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Jun 17, 2014
I do prefer a local account but when i try to install new apps from app store Windows 8.1 asks me to switch to a microsoft account.
Can I install apps with a local account? and how can i understand if I have a local account or microsoft account.
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Aug 28, 2014
I have a user with a machine that was setup with Win 8.1 Home. The machine has been upgraded to 8.1 Pro and joined to a domain (WinSrv 2003). I need to get the content/configuration from their old local machine user profile to their new domain user profile.
I tried to copy the contents of their ../users/<name>/.. folder from the local user profile to the new domain user profile (after they had logged in once, and then logged off). This did not work. When I did the copy, I grabbed all files, including hidden...was that my mistake, or is the issue broader?
In the end....they want their old stuff and configuration under their new credentials/profile.
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Sep 10, 2013
I switched from Win 7 to 8 and everything is perfect except the Store...
Like there wouldn't be a problem of using Microsoft account in Win 8 but every time I turn on my computer or even logout I have to type in stupid password!
Is there any way I can download apps from store without using Microsoft account ?
Or to bypass that stupid password for logging in ? But I more prefer to be not logged in into any type of account to use my pc.
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Mar 13, 2014
I've got a problem of mass scale. My Windows 8.1 Store refuses to load. Whatever I do, it doesn't start up. I had to get to an app with compatibility problems and get to the store in that way, but also that doesn't work anymore.
Other than the one putting a big line in the cmd (one of the first & only real solution I could find).
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Feb 12, 2014
My Computer: Acer | Aspire V5 | Aspire V5-552G-X412 | Overview
As of a few days ago, none of the apps in the "windows" menu will open. My Store also will not boot. It opens, animates, and closes. I've tried many solutions, none of which have worked. *Note*: My resolution has not changed. It is still 1366x768.
Solutions I've tried:
1. Changing resolution: fail
2. Running "sfc /scannow" in CMD in admin mode. Result: stops at 53%, says it it unable to fix corrupted files
Also tried opening the .log file. Says I'm not an administrator, when I have set my profile to admin. (I am the only user)
3. Clean boot, attempted to "sfc /scannow": fail
4. Using Microsoft account and local account. (I used a local account originally and tried switching to an MS account. This did not fix it.)
5. System "Refresh": says it is unable to complete refresh after reboot.
6. UAC was not changed, although I tried playing with the settings. Did not work.
7. My Anti-Virus has not been modified in any way. No firewall should be affecting this.
8. This happens on any internet connection.
I really do not want to resort to restoring the computer to factory settings.
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Aug 12, 2014
I have a Lenovo G505s AMD A8 Laptop, fairly new to Windows 8 as this is my first platform running it. Not had the system long, but generally finding it ok except for this one problem thats decided to arise:
All apps, including the Windows Store fail to launch when clicked. They display a splash screen but no loading symbol, the splash screen hangs for about a minute and then the whole app shuts off again. This started with the calculator from what I can see, but now it seems to affect all of them. I've tried multiple theories from several forums and sites but nothing has made a difference.
If possible I don't want to have to refresh or reinstall Windows 8 as I have a fair amount of software I've installed and don't want to have to go through installation all over again.
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May 21, 2013
I got my new tablet today and am having no issues with anything except the Store. It takes forever to open but it shows that I have 26 apps needing updates. I clicked on a random app and clicked on install and it just shows pending on my screen. I'm surfing the web, downloading windows updates, etc...
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Oct 14, 2013
I bought a shiny new laptop yesterday with windows 8 pre-installed. After setting a few things up, i restarted the computer for the first time. At this time the computer downloaded many updates. On start up since my user account has been downgraded to a guest account. This is the only account on the computer, as such i do not have administrator rights and i am unable to log in as an administrator.
May I have to restore the computer back to factory settings but how to do this without being the administrator.
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Nov 27, 2012
Towards the end of last week certain apps stopped opening such as mail,news,calendar and store. I reinstalled windows 8 and all the apps that weren't working started working apart from store and apps bought from the store. When I click on the app store it just shows the loading screen then closes and doesn't provide any errors. I've tried several things already such as removing avast,checked screen resolution, running windows app store troubleshooter and I have installed all windows updates. I'm unable to do a refresh as when I try to it says some files are missing, your copy will provide these files and I put the disk in and it just says invalid media.
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Oct 7, 2013
It appears that with Windows 8.1 RTM Microsoft wants you to concatenate all your account credentials under Windows into a Microsoft account, and that there's no way to access any of the Store or Microsoft Modern account driven software without doing so...
Is it possible to access the Store, and other Windows 8.1 account authorized features in the same manner as Windows 8 where you could have a local account and just login to these other services separately?
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Dec 22, 2012
I have Windows 8 installed on a local account and wish to sign in from my Microsoft Account but only as & when required not all of the time. Shawn's tutorial "How to Sign in with a Different Microsoft Account to the Store in Windows 8" covers the procedure which should apply.
Attempting this offers only the "Sign In" button however once clicked the spinning circle appears for a fleeting second before the pointer is returned to the button once more, further attempts loopback in the same manner.
I can only surmise that this is happening because I have undertaken a customised install using Kari's excellent tutorial "How to Relocate User Profiles to another Partition or Disk in Windows 8" where the User Profile concerned is "D:User" and not "C:UsersUser" this being my longstanding preference from previous Windows installs from XP to 7.
I have tried the mklink /j route to link both C:UsersUser and D:UsersUser with D:User but with no success.
Is there a registry key containing the profile path which is used by the store sign in which requires modifying to my customised path of D:User?? .....or is something else amiss??
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Sep 15, 2014
I'm in the middle of a struggle with blank screen issue, possibly corrupted exlorer.exe file (won't run). Wanted to try update from 8-8.1 but the Windows Store won't show up with the blank screen issue. Any thoughts on resolutions? I've done several malware, adware scans and antivirus scans. Everything comes back clear. Also, tried adding a new user acct, but get an error message and can't add. Thought the update might replace the needed files. SFC scan return non-fixable errors.
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Sep 9, 2013
I upgraded my current installation of windows 8 Pro to Pro 8.1 RTM. Whenever i open my store , it keep on loading with the circle and does't go past.
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Feb 15, 2013
How come the UAC is set to the lowest setting for the admin, but for a standard user it is still set as default (requiring admin password)?
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Apr 8, 2014
Problem I'm having with windows 8.1.1 .... When I'm using Firefox or Chrome and visiting for example [URL] .....
My Metro store automatic open and I feel that this action is just wrong.
How to disable this Metro Microsoft Store from monitor my URL's and auto opening it in Metro ....
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Apr 29, 2014
I am trying to update my system to the new Windows 8. I am already operating on the old one, so the update should be free. My computer will not load the store to allow me to update my software.
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May 17, 2014
Win 8.1. I created a new user account with administrator privileges as usual, but the new account does not show when I log off or try change accounts. It also isn't listed on the upper right corner of the start page.
Basically even though I see it in other accounts through the settings menu, I can't switch to it.If I go to disk C/users it's not listed. I turned on Guest Account and also I can't choose it.
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Aug 9, 2014
Platform: WIN 8.1 Spring Update
Using a local (domain) account to login to Windows
Using a MS Live account just for the purpose of installing Store apps
The first time you go to install a store app you are prompted for your Live account credentials. Once entered, the only choice is SAVE or CANCEL. Once SAVE is chosen Windows remembers the password and the user is not prompted next time they go to install a store app. I want the user to be prompted every time. It seems earlier version of WIN8 allowed this. Can it still be done? I looked for a registry hack to prevent the Live password from being memorized but could find none.
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Jul 27, 2013
So when I was installing Windows 8 Pro (which came as an upgrade from a previous version of Windows) I created an account. Let's call it "DC". During the upgrade Windows used up quite a lot of space for that account: about 25 GB.
Now when Windows 8 is installed I went into the Control Panel / Users and removed the "DC" account. I also made sure to check the box to remove all of its files.
But when I go the "C:UsersDC" folder on the hard drive, I see that the DC files are still there:
If I do it's properties it shows that it still takes 25 GB of space, that I want to reclaim. (I have a 256 GB SSD, so as you see I can't waste that much space!)
So I log in as a built-in administrator and try to delete those files (by deleting the "C:UsersDC" folder in Windows Explorer.) After a quick investigation it turns out that the most of the space is used up by the "Windows.old" file. But no matter what I do, it always results in this window:
I tried booting in a safe mode and it still gave me the same error. How to remove that "C:UsersDC" folder?
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Apr 7, 2014
I have 2 accounts as in the picture ( i tried to upload it but failed ):
I can't delete the one named administrator. I want to delete it because i'm getting this "preparing windows" like each 3 days ( temporary account ) . I might have deleted the registry for the user "administrator" a long time ago ....
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May 5, 2013
So for some reason, windows 8 thought it would be funny to change my user name to Al Ex instead of Alex, AND since you can't have space on the address bar, the folder ended up calling Al.
This annoyed me a lot more than it should have, because i have tried changing the user name through control panel, but that just changes the display name, not the folder's name. How do i rename it?
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Feb 1, 2013
How I can delete an unwanted user account? I accidentally set one up that I don't need.
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Sep 1, 2013
yesterday I tried to disable User account in W8.1 pro rtm version WZT,after windows restart and I tried to Enable back change user account control settings can not be clicked again,I've tried a few click nothing at all resfone VR1ULKy.png
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