Apps / Software :: Splash Screen Displayed But Fail To Open (including Store)
Aug 12, 2014
I have a Lenovo G505s AMD A8 Laptop, fairly new to Windows 8 as this is my first platform running it. Not had the system long, but generally finding it ok except for this one problem thats decided to arise:
All apps, including the Windows Store fail to launch when clicked. They display a splash screen but no loading symbol, the splash screen hangs for about a minute and then the whole app shuts off again. This started with the calculator from what I can see, but now it seems to affect all of them. I've tried multiple theories from several forums and sites but nothing has made a difference.
If possible I don't want to have to refresh or reinstall Windows 8 as I have a fair amount of software I've installed and don't want to have to go through installation all over again.
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Dec 18, 2013
About three days ago, all new style apps stopped working. I click on the tile, get a deep blue screen, and nothing else. On the left side of the screen, I can see the app as if it is working (just the name of the app, not content), so I can close the window and get back to desktop. The same applies to the STORE app. The only tiles that work, are the links to desktop applications, which open correctly on the desktop. The fault also affects all windows system apps. For example if I search on the start screen for "windows update", I can access "Windows update" as it just opens a window on the desktop, but if I click on "Windows update settings" nothing happens. The same is true with all windows system apps that open in the new start screen system.
I've uninstalled two Microsoft updates that were installed over the past three days, no change. I uninstalled AVAST, no change, so I reinstalled it! I tried restoring the system, but found that I had only one restore, and that was corrupted. Very strange. Without access to many windows system apps, the computer is really limited. The desktop seems to be working OK. I can't refresh the PC, as firstly it is a system app that runs from the start screen, and secondly because I upgraded from win 8 to 8.1 online, this can't be done anyway, as I don't have a disc. I'm really trying to avoid reinstalling windows 8!
(Pavilion dv6, i7 processor, 6GB ram, originally win7, then I upgraded to win 8 and now 8.1. I've been running 8.1 for some months without problems, just occasionally on start-up from sleep, I get "error in non-cached memory" BSOD, and the system restarts.)
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Jun 21, 2014
First I was having this issue:
I followed a fix that involved:
1. Press "Windows key + R".
2. Type wsreset.exe and click OK.
I did that and the splash screen came up. I then waited past the suggested 15 mins and then I got this error:
Now every time I try to access the store, it just freezes for a few then pops up with that last error.
New to Windows 8. Don't don't even know how to uninstall the dang app and reinstall it.
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Jun 23, 2013
I'd like to know if any of you guys have experienced this issue where when you try to open a metro app you get the splash screen for it and then just a few seconds later you're sent back to the start screen with no explanation whatsoever. It's doing my head in since I can't seem to find a fix - Google returns lots of posts about this issue coming from the win 8 beta, but none of the fixes I've seen seem to work.
It also doesn't happen with all apps. I can open the Music, Messaging or Games apps just fine, but if I try to open the metro Reader app or the Hulu/Netflix apps I downloaded from the store they just won't get pass this screen.
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Apr 26, 2014
I have had Win 8 on this computer since I bought it about a year ago (came stock). When I first got the computer I went to the Windows store and added some apps. At the time all of those apps I added worked properly. Then I just did not use any of them since really. So I don't know when Metro apps stopped working for me but it has been a while as I have noticed it when occasionally getting to that start screen and trying one out. Did not work and did not care at the time.
I have really only used the desktop mode this entire time.
I have the start button installed and have not had any trouble.
Today when I went to do the Win 8.1 update I was not able to do so as I could not get in to the store and also noticed that the Metro apps were not working. I would tap on one and nothing would happen. Most importantly was the store I was trying to open.
Still I can open any of the programs that I have installed on the desktop from their copies on the Metro screen but none of the programs that I installed from the store including the store itself work. When I click them nothing happens except for Explorer which shows up as a "Metro App" and works. The Store itself will flip open to a blank screen and then back to it's tile when I click it.
So none of the Metro apps work at all, not a huge deal but would be nice if it and the desktop programs did work.
I have read the troubleshooting information from Microsoft and it appears that either I am not doing something right or it is not working. For example when I run wsreset,exe I get an error message "Windows can not find 'ms-windows-store-PurgeCaches" I also signed up for a Microsoft account which was supposedly necessary for using the Microsoft store and while it now shows me as signed in on the Metro Start page it did nothing .
I really would not like to use the restore partition on my laptop to start fresh because I have some very expensive programs that I do not have the discs to reinstall and fear I would loose them. Sony Vegas 11 Pro and Photshop etc..
In the end I honestly do not like Win8 Metro and will probably continue to use it in desktop mode all the time. What prompted me to upgrade to 8.1 was mostly an alert that I only had a certain amount of time left to do the update and figured that I would go ahead and do so now.
While I have the start button on my account to use for the desktop mode it has disappeared from another person I let on as a user and this would add the start button for them by upgrading. Perhaps not a great reason to upgrade as I have not read in depth about any negatives to upgrading to Win 8.1. I guess that is another subject all together but I am concerned that the Metro part not working is just not my computer working optimally.
I did recently replace the 750Gig 5400RPM HDD with a Samsung 840 EVO SSD and the computer itself has been running much better. Boots up in a tiny fraction of the time it did before etc.. So I think I am getting as much performance I am going to get with this i3 processor and max 6 Gigs of RAM. But this Metro issue has been going on for a long time. I do have the option of having a clone of the installed drive by having the original drive available still in case that matters.
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Sep 15, 2014
I'm in the middle of a struggle with blank screen issue, possibly corrupted exlorer.exe file (won't run). Wanted to try update from 8-8.1 but the Windows Store won't show up with the blank screen issue. Any thoughts on resolutions? I've done several malware, adware scans and antivirus scans. Everything comes back clear. Also, tried adding a new user acct, but get an error message and can't add. Thought the update might replace the needed files. SFC scan return non-fixable errors.
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Mar 13, 2014
I've got a problem of mass scale. My Windows 8.1 Store refuses to load. Whatever I do, it doesn't start up. I had to get to an app with compatibility problems and get to the store in that way, but also that doesn't work anymore.
Other than the one putting a big line in the cmd (one of the first & only real solution I could find).
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Apr 9, 2013
! Obviously many users can NOT access the Windows Store, let beside no other 'App' starts, not 'Finance', not 'Weather', nothing. The best one can expect is to not break the system completely. Do not try any of this, it does not work. The problem lies much deeper and is not fixable by registry editing, dll-register, new user account, fonts,...
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Apr 9, 2014
I've got windows 8.1 with the yesterdays update but the problem comes before this update.
Wen I open the Windows Shop, it always on the green screen and does not advance. I've done the following steps:
1 - I did WSReset.exe as administrator but the store is always like this. If you close and re-open the store, I get the same green screen;
2 - I downloaded the tool Windows 8 App Troubleshooter which tells me that I have an outdated graphics driver. Is not true because I have installed the latest version.
3 - UAC is turned on but without success;
4 - I've turned my account as a local account and tried to open the shop but with the same result. I've reverted my account as linked to Microsoft.
5 - I created a new user account and with that account the store opens. I returned to my account and nothing.
6 - Finally I ran the SFC / SCANNOW and gave me this picture.
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Jul 31, 2014
I just built a secondary new work computer. Unlike my main rig which I just do a fresh install of 8.1. On this one I put Win 7 then Win 8 pro upgrade, once that's done I upgrade to 8.1 through store. thing is once I upgrade to 8.1 I notice pc settings and store wont open, if I click on them they flash and just return to desktop.
I found this solution here:
All Modern apps fail to start after Windows 8.1 upgrade - Microsoft Community
But it only seems to work on admin account.
I noticed same thing is happening with regular user account and the above fix does not work, in fact when I try and set permissions to system in registry step it mentions I get "Unable to set new owner on packages, access is denied"
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Feb 12, 2014
My Computer: Acer | Aspire V5 | Aspire V5-552G-X412 | Overview
As of a few days ago, none of the apps in the "windows" menu will open. My Store also will not boot. It opens, animates, and closes. I've tried many solutions, none of which have worked. *Note*: My resolution has not changed. It is still 1366x768.
Solutions I've tried:
1. Changing resolution: fail
2. Running "sfc /scannow" in CMD in admin mode. Result: stops at 53%, says it it unable to fix corrupted files
Also tried opening the .log file. Says I'm not an administrator, when I have set my profile to admin. (I am the only user)
3. Clean boot, attempted to "sfc /scannow": fail
4. Using Microsoft account and local account. (I used a local account originally and tried switching to an MS account. This did not fix it.)
5. System "Refresh": says it is unable to complete refresh after reboot.
6. UAC was not changed, although I tried playing with the settings. Did not work.
7. My Anti-Virus has not been modified in any way. No firewall should be affecting this.
8. This happens on any internet connection.
I really do not want to resort to restoring the computer to factory settings.
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Oct 19, 2013
Attempted to update to 8.1 yesterday and the store just won't open. Every time I click on the Store tile it doesn't get past the green introductory screen before just disappearing (crashing).. Have restarted several times and used the link-through on the Windows 8.1 site. Also, I have since discovered that all apps won't open either (such as news and sports).
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Dec 14, 2013
I recently updated to a HP laptop with windows 8 and downloaded iTunes and transferred my music over which I can open and play, however when I try to go the iTunes store I get "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I never get any notification and I can't work out the problem, I have uninstalled and re-installed and still have the same issue.
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May 21, 2013
I got my new tablet today and am having no issues with anything except the Store. It takes forever to open but it shows that I have 26 apps needing updates. I clicked on a random app and clicked on install and it just shows pending on my screen. I'm surfing the web, downloading windows updates, etc...
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Nov 26, 2013
When I boot the pc (or get out of sleep mode) I want to see the login screen, like on win 7. I don;t want to see that multicolourfull lollipop screen which you need to click again to get to the login screen.
How to skip the splashscreen on boot?
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Feb 10, 2013
When I restart my computer on windows 7, there's an option to hit F12 to chose boot options. I got a computer with windows 8, and now that option is gone! How do I get it back?
PC Model: Lenovo G580
By the way, ignore my system specs. That's my desktop, I'm talking about a laptop.
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Apr 8, 2014
I'll start my computer, it will post and go into the BIOS just fine, it will always get past the screen right after the bios (with the motherboard logo and the windows spinning dots) and then it will go to a blank screen of blackness. It's had this problem off and on for a while, and I put in a new power supply about 2 weeks ago and it fixed the problem but now it will only boot into safe mode.
It has no problems in safe mode and I have not seen it BSOD once.
This has been happening for a couple of months now, and it used to be sporadic on the old power supply, but then it always happened, and now it seems to be happening all of the time now as well. Oddly, if I were to disconnect the ethernet cable it seemed to boot up better on the old power supply, but it doesn't matter what I disconnect now, it doesn't seem to want to boot up past the spinning logo thing before you actually get into any kind of windows 8.
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Apr 28, 2013
PC crashed, I get Toshiba splash screen at start up then nothing. With recovery stick I can get tools but cannot use them... I get either missing partition or hard drive locked message. I can get to command prompt though where it appears that the partition containing Windows is not being recognized at all...the size of the partition is not even showing up. This all started when I returned to my PC to find it unresponsive and had to power it off with the power button. PC was working fine for months after upgrading from Windows 7.
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Oct 31, 2012
I am having trouble installing windows 8 on my PC. So I slow burnt the ISO as I always do, and verified the contents. Now I always do a clean install never an upgrade. When I boot from DVD I get to the windows 8 logo and my DVD drive and hard drive seem to be loading files (although this edition has no load progress bar like the previous windows which is annoying) after several seconds i get the animation of the dots twisting but there's no activity?
The disc stops reading the hdd does nothing and the splash screen continuously mocks me it just doesn't get past that screen. After several attempts I thought I could try an upgrade from desktop instead. After a successful upgrade my pc reboots and gets stuck on that same splash screen it just doesn't want to get past that screen. I have looked all over the forums and googled various keywords to find others with this problem and have had no luck. It is noteworthy to mention that windows 7 runs perfectly with no problem on my PC and I am attempting to install the 32bit version I have tried widows 8 an windows 8 pro with no luck
My specs are as follows
HP Compact Presario SR1719UK
-AMD Athlon 64 3400+ 2.20ghz
-1GB DDR RAM
-ATI RADEON XPRESS 200 Series (Approx total memory is 287MB)
-PHEONIX - AWARD BIOS v6.00
-DirectX 11 with WDDM 1.0 driver
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Aug 23, 2013
i bought an Acer Aspire M5 for school and wanted to do a clean install of windows 8 to remove bloat ware. I installed it using legacy mode from a usb boot stick. I than learned about UEFI and how it is a better option. So i followed the guide here, used Rufus to remake my usb boot. I put my bios into boot from usb hdd in UEFI mode, plug usb in. Than my computer goes into an infinite loop where it splashes the acer logo and restarts never getting.
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Mar 21, 2014
I have 3 user accounts on my windows 8.1 laptop; 2 administrator types and 1 standard local account. While logged in using one of the admin user accounts or the local account, I can access the store app. However, when i log in using the other administrator account and try to access the store app, i just get the spinning circle and nothing happens. Is there something wrong with how one user account is set up that is causing the problem. Do I have to delete the user account and try re-establishing it.
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Apr 4, 2014
I upgraded to 8.1 earlier this evening and was greeted by an extremely unpleasant error in that all of my Metro apps have now become non-functional, including the Windows Store and the PC Settings apps.
I have spent the last 2 hours trying numerous solutions to the issue, none of which work. The only remaining option seems to be to try "refreshing" my Laptop, but this is not an option as I do not own any Windows 8.1 Installation media. I used the $15 Windows 7 to Windows 8 upgrade offer a few years back, so I don't even have an original Windows 8 CD.
I also really cannot download an ISO as I am currently on satellite internet, it took me nearly two days to download the 8.1 update so I would rather avoid doing that if possible.
I've checked my file permissions, I've tried all of the Powershell commands suggested here and here, none of it has worked. When I attempt to do the powershell commands I get the following error:
Code: Add-AppxPackage : Deployment failed with HRESULT: 0x80073CFE, The package repository is corrupted.error -1121: Windows cannot process a deployment operation because the package repository database encountered anESENT error. Use the Reset Your PC feature to recover your PC.
[Code] .....
There has to be some way to fix this without formatting/refreshing.
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Feb 22, 2014
I was installed some apps from Windows Store (TuneIn, Adobe Photoshop Express, etc...), and... I cant find they shortcuts ...
C:UsersUsernameAppDataRoamingMicrosoftWindowsStart MenuPrograms
or...
C:ProgramDataMicrosoftWindowsStart MenuPrograms
I wonder... is it possible to delete shortcut from Apps view screen but to remain in on Start view screen?
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Oct 21, 2013
Would really like for windows apps to open 50% view by default instead of forcing me to manually do this each time.
Edit: I'm talking about Metro apps, not everyday 3rd party programs that run on desktop version.
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Feb 7, 2014
I bought a new notebook with Windows 8 and upgrade to 8.1, and i also install a new Windows 8.1 in a new computer 3 days ago... and both of my Windows don't open the apps on the first screen.. like Skype, email, windows store....
The apps almost start, show the program name on the screen them close.. The problem is that is happening on both computers....
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Jun 15, 2014
Since updating to 8.1 my apps don't open in start screen.. I click on the app..the screen goes directly to the desktop and the blank app screen sits in the desktop tool bar. I can't open any of the programs. I have a Gateway ZX6980 ..
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Nov 23, 2013
i have a problem with my windows 8 . all my apps on my start screen cant open.. Its say that This apps can't open check window store for more information and gt a little X at the top right of the all apps..
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Feb 25, 2014
I don't know if this is a Windows issue or just an issue with my software but I was using Corel Paint shop pro x6 and I'm not sure what I did but after opening files or using the save to option several times, all of a sudden the window started opening full screen and there doesn't seem to be any way to minimize it.
I tried to see if I could at least drag it some place but it won't move. I tried going to every side and corner to see if I could resize it that way but nothing happens. This is the only program that opens my folders in full screen so perhaps it has nothing to do with Windows but how I can get my folders to open in a small screen where you can move them over or out of the way of something you might be looking at.
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Aug 15, 2013
I was messing around with the Win 8.1 preview in a VM tonight and noticed that you can have the Desktop Mode opened half screen along with Modern UI apps on the other half of the screen. I haven't heard about this capability, only 2 Modern UI apps sharing the screen at any one time.
[URL] .....
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Jul 13, 2014
I do a lot of remote administration after hours and I often login as an admin user into client workstations to fix various issues. One thing that I do to eliminate confusion is to edit the registry of a Win7 machine and change the HKLMSoftwareMicrosoftWindowsCurrentVersionAuthenticationLogonUILastLoggedOnUser registry value back to the user's username.
That way inattentive users don't keep trying their password with the Admin username when they attempt to login the next day. I see that Windows 8 has the same key, but changing that value doesn't appear to "stick". It appears to be overwritten when you logout/reboot/shutdown. I've also tried deleting the SAM entries in the same key, but that seems to have no effect. I've seen several posts on how to show all users or none on the logon screen, but I'm trying to minimize the changes that end users will experience (complain about). I'm also hoping for a solution that will work with both domain and non-domain joined computers.
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Apr 19, 2014
My programs that has yellow-blue shield like this fail to autostart at log-on or windows startup. I tried many ways: registry, put their shortcuts in startup folder, changed gpedit.msc so that they start on log-on... none of them works. This problem seems to affect only programs with that yellow-blue shield (whatever its name is).
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