Apps / Software :: ITunes Upgrade Error On Windows 8 64bit
Nov 7, 2013
I've found that on my Windows 8 64-bit PC whenever I try to install a new version of iTunes it always gives me an error. The only way to upgrade to the latest version is to uninstall iTunes completely, reboot, then install the new version of iTunes. Could it be because I'm running the 64-bit version of Windows? It's kind of annoying completely uninstalling iTunes just to upgrade to the new version but it's not a huge issue.
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Mar 4, 2013
I have windows 8 pro. Trying to install Itunes 11.01 64bit for Windows 8. Keep getting message "This app can't run on your computer".
Did a Google search on this problem and tried running as an Administrator, and changing compatibility to windows 7, but still get the same message. A suggestion online was made to save file before u download, but no prompt comes up to save.
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Aug 19, 2014
I have an online course where the audio/video files are in itune store, but everytime I click on the link, it said itmss protocol is not registered in Windows, so the only solution seems to download/install iTunes for Windows. I'm trying to use VLC for all my audio/video files, so if I can avoid installing iTunes and still be able to download and watch the course video/audio, would be ideal.
Here are my questions:
- how can I visit itune store and check which free video/audio files are available to download. The ideal would be just click on the link, but everytime I tried that, the FF responded that does not know how to handle it.
- what's the format used by apple for audio/video files in itune store?
- supposed that I could download the video/audio files from itune store, is it possible to play with VLC?
My environment:
- Windows 8.1 pro
- VLC 2.1.3
- 6GB RAM
- intel i3 CPU
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May 6, 2013
I wish to upgrade my pc from Windows 7 Home Premium 64 to Windows 8 Professional 64.
I have purchased and received the Windows 8 Professional (Upgrade Edition) 32/64 DVDs.
Do I need to disable Norton Internet Security (NIS) 2013, before I proceed with the upgrade (Keeping all apps, settings, and files) ?
Would I need to reinstall NIS 2013 after upgrade is completed ?
How long (on average) am I looking for the upgrade to fully complete from start to finish ?
And finally, does everything transfer successfully (as I'll be using the 'Keep all apps, settings, and files' option) ?
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May 4, 2014
Download and try to install: "Apple Application Support is required to run itunes helper" How do i get Apple Application Support?
Then "feature you are trying to use is on a network resource that is not available" "Try to find iTunes64.msi." Can't find it. "users/mineAppdatalocal empIXP688.impitunes64.msi"
Need for my iPad. Tried on Firefox and Explorer. "installation package can't be found".
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Dec 14, 2013
I recently updated to a HP laptop with windows 8 and downloaded iTunes and transferred my music over which I can open and play, however when I try to go the iTunes store I get "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I never get any notification and I can't work out the problem, I have uninstalled and re-installed and still have the same issue.
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Sep 18, 2013
Ever since I tried installing iTunes on my Lenovo y410p (Windows 8 x64), it will crash after it starts up. I've tried completely un-installing and re-installing, but to no avail. I've noticed that it only crashes when I'm connecting to the internet
Description
Faulting Application Path: C:Program Files (x86)iTunesiTunes.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.1.0.126
Application Timestamp: 52394b24
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.2.9200.16451
Fault Module Timestamp: 50988950
Exception Code: c06d007e
Exception Offset: 00014b32
OS Version: 6.2.9200.2.0.0.256.103
[code].....
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Oct 31, 2012
Apparently you cannot update from a 32-bit version of Windows (XP in my case) to 64-bit Win 8 using the Windows Upgrade Assistant and the downloadable $39.99 version, you have to purchase a boxed DVD set and do it that way.
No problem, I go to JB Hi-Fi and buy the $58 retail pack. Get home, do some backups, image of my C partition etc etc. Now I'm ready. I put the 64-bit DVD in the drive and stand back, waiting for Windows 8 loveliness to enter my world, but instead I'm greeted by this message:
"Your installation media cannot be used to install Windows"
"Your current version of Windows is 32-bit and does not match the architecture of the 64-bit installation media. Please insert the 32-bit media and restart Windows setup."
If I use the 32-bit disc, it gets further, to the point of going ahead. Except I don't want 32-bit.
My machine has a Gigabyte GA-890FXA-UD5 mobo with Athlon II 635. The Windows upgrade assistant makes no mention of this being unsuitable. The reason I'm running 32-bit XP is because it's all I had at the time I built the box and just didn't get around to buying a 64-bit version of Win 7 (which were outrageously priced here in Oz).
I'm thinking I will just use the 32-bit disc and then upgrade it with the 64-bit disc but I don't really want to get all the way through and find that it won't do it then either. If I use the 32-bit disc will the 64-bit disc upgrade it afterwards?
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Jul 21, 2014
Today I purchased a Dell Inspiron 3000 series laptop, running Windows 8.1 Update 1 64-bit. However, whenever I shut down or reboot, I get a BSOD with the error, DRIVER_POWER_STATE_FAILURE. Strangely, it only occurs when I am running on battery power, and after the up time of the machine is 7 minutes. If it's plugged into AC then I don't have any issues.
The minidump shows that the problem seems to be caused by NTOSKRNL.exe.
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Oct 18, 2013
From 8 pro 64bit (with media centre) to 8.1, tried many times, no luck, always end up getting the same error code 0x20017, then rolled back to 8, every driver has been updated and there no external driver whatsoever.
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Sep 15, 2014
i keep getting blue screen error every 2-3 days
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Jan 2, 2014
I have a msi u270 with an amd e-450 but the res is only 1024*600. I saw about the changing of the value for an index file called "Display1_DownScalingSupported" but i cannot seem to find it. I tried installing drivers and then tried but could not find it then i tried again with the latest beta drivers from the amd website but i cannot find that.
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Dec 19, 2013
Previous summer I upgraded my computer to a more up to date with 8GB RAM. Inevitably, I had to backup my data and install 64-bit version of Windows 7. I could install and use most of my devices, except an old Pinnacle Studio Pro analogue TV tuner PCI card. After some search, I managed to find custom 64-bit drivers fot BT848/BT878 cards and instructions of how to sign them, so I could use them in normal mode. After following the instructions the drivers worked fine in Windows 7 Ultimate 64-bit! OK, the original application Pinnacle Vision didn't work since it looks exclusively for Pinnacle's own 32-bit driver, but I could use the card in Nero Vision, Pinnacle Studio Pro, VirtualDub etc.
How did the problem arised: I recently upgraded the computer to Windows 8 and then to 8.1 so I have the latest version. Some devices were replaced with Microsoft drivers and others were not installed. I downloaded latest OEM drivers and managed to make all devices work at their full potential again, except the Pinnacle TV tuner. I went to advanced startup options and loaded Windows 8.1 in the mode that ignores driver signature.
I then attempted to manually install the custom BT848 64-bit drivers from Device Manager, since there was no setup program. As you may know, the card appears as two devices in Device Manager. One for the video part and one for the audio part. The audio part completed sucessfully. But the video part displayed the message "Error 39: file not found". The same driver worked OK in Windows 7, so the missing files should be Windows 7 system files that are not present in Windows 8. Is there any way to see which files are these so I can copy them from a Windows 7 installation? How I can determine which file was not found when I see error 39? Is there a log file or what?
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Jul 2, 2013
I have purchased notebook with OEM version of Windows 8 64bit. The system is not professional version of Windows 8. I would like to run 32 bit application which is not possible to install it on 64bit system.
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Dec 6, 2012
I just got an XPS 8500 with 64-bit Win 8 (non-Pro). I'd like to load a lot of XP apps from my ancient machine. Is there a way to load/run them? I've heard of HYPER-V, but it only runs on Win 8 Pro. There may be other solutions, but I don't know which to choose. I'd like to feel comfortable that whatever it is will work. If the answer is No, should I go to 32-bit Win 7 or 8 (and would THEY work?) or some other answer?
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Aug 19, 2013
My upgrade from 7 Pro to 8 Pro was smooth.
I tried to use location on the Bing weather app and it was over 100 miles out. Couldn't figure out how to solve this so uninstalled it.
Then I did something obviously stupid, I did a restore. I thought that by 'all apps' WIndows 8 did not mean programs, but it evidently does (a slight rewrite would make that clearer to those of us who don't identify all apps as including programs).
Ok, I had to reinstall programs, a nuisance but that's all. However, all my Bing apps are now gone.
They appear in 'Your apps' in the store as in my computer named DOUGW-PC but a search doesn't find them. Reinstalling doesn't do anything either. I can install new apps and they show up fine.
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Oct 12, 2013
I have had this Windows 8 64 bit laptop for 6 weeks now and I wish I had never bought it. Recently I have found that I am unable to update apps in Store or even to download new apps. I have read the responses from other members to previous requests on this subject and I have applied the 'fixes' they recommend but the problem is still there.
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Sep 5, 2013
Each time I try the Windows 8 upgrade assistant I get the following error: "We can't connect right now...Check your Internet connection and try again". Apparently, a number of people are having this issue
Steps to try and solve:
-Disabled AV and Firewall both software and the router firewall.
-Checked to make sure date/time was correct.
-Went to a different location so the IP address would be different.
-Tried LAN connection.
Tried on 3 different machines, both 32 bit and 64 bit. My key is a 64 bit key. At each machine, the key passes the check. But, I always have the same error. After each failed attempt, I deleted the folder:
"C:UsersuserAppDataLocalMicrosoftWebSetupPanther" where the upgrade assistant stores info about previous attempts.
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Dec 20, 2012
When I run the assistant I got and internal error msg and the program stops running. I tried turn off my antivirus but that didn't work. It reads Internal Error:Error retrieving the scan report. I'm running Windows 7 Home Premium 64 bit.
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Oct 17, 2013
I get this error code every time I try and download the upgrade. It gets to around 16%-22% complete before it stops. I'll come back and I'll see this error screen, screenshot below. I've tried restarting my PC a hundred times and tried re-installing it a hundred times. I bought Windows 8 Pro a few months back. I also went into Window Update and made sure every thing was installed, all are updated to the latest.
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Jul 4, 2013
Whenever I try to install Microsoft Office 2013, the progress bar reaches full then reverses about half way then I get an error saying "Microsoft setup bootstrapper has stopped working". I have already tried clean booting, safe mode, turning off AV, using repair kit. I tried installing Microsoft .NET framework but it said my OS already comes with it, however I cannot find it in Programs and Features.
INFO
-I do not press "Install" I use a custom install settings
-I have autorun disabled so I open it by running setup.exe as admin
-I have the preview evaluation version
-32 bit version will install however I want 64 bit because my computer is a 64 bit OS
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Oct 19, 2013
I have upgraded my Windows 8 PC to 8.1 yesterday and it seemed like everything is working fine until I tried to create System Image. I got an error 0x80780119 saying that there is to little space on one of the partitions.
I started looking into this problem and indeed one of the partitions does not meet the requirements. There are following partitions on my drive:
Code:
DISKPART> list partition
Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Recovery 300 MB 1024 KB
Partition 2 System 100 MB 301 MB
Partition 3 Reserved 128 MB 401 MB
Partition 4 Primary 74 GB 529 MB
Partition 5 Primary 390 GB 75 GB
Partition 1 has only 13MB free space. Partition 2 has 70MB free space, partition 3 is MSFTRES, partition 4 is my C drive with around 35GB free and partition 5 is not included in system image.
Partitions were create like this during installation of Windows 8 - clean install from scratch. I am using UEFI so the drive is GPT formatted.
So I thought, OK I can resize my C drive a little, move the partitions and expand the 1st one. I tried using GParted but it is not able to move the MSFTRES partition. It does not recognize the file system on it.
So the question is: Is it possible to "clean up" the 1st partition in anyway? If not, is there anything special about MSFTRES partition? Or can I just remove it and create it a little further and just flag it as msftres with GParted?
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Apr 20, 2014
Ever since this new update with 8.1 I can't install any new apps... I first noticed when my Mail app stopped working and froze my computer. So I uninstalled the app and when I tried to install it back I get the screenshot below.. So I tried Yahoo Mail, some games, some other apps.. Nothing will work. Mail finally said it installed, but it's not on my computer and the app store says it's already installed. I have my own custom built computer, if you need the specs look under the specs drop-down, it's all there...
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May 26, 2014
My father did a system restore and Windows 8.1 and Appex and Microsoft apps started giving errors. It seems.the files are missing. How do I fix this without reinstalling Windows?
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Oct 19, 2013
On an Asus laptop with Windows 8 preinstalled, I have secure boot on, AV off, but every time I try to install the update from the Windows Store I get as far as:
Getting the update ready This App wasn't installed, - view details.Something happened and the Windows 8.1 couldn't be installed. Please try again. Error code 0x800703f9
I've tried installing with nearly every non-windows process disabled, but that doesn't work.
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Aug 5, 2013
Is there a version of Itunes that's compatible with Windows 8? I've installed Version 11.0.4, which is supposed to be compatible, several times, but it just won't run.
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Jan 22, 2014
I recently upgraded to windows 8.1 and my apps notifications are not working any more I did everything went into pc settings, I checked each individual app and everything is on.
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Nov 26, 2013
I have just upgraded to Windows 8.1. In Windows 8 I had three apps appearing on my desktop (Currency Rates, Weather and another one). After upgrading, these apps have disappeared. I like to be able to boot up to the desktop and immediately see what the weather forecast is. So far I haven't been able to work out how to get the apps permanently onto the desktop. Can it be done?
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Feb 7, 2014
I bought a new notebook with Windows 8 and upgrade to 8.1, and i also install a new Windows 8.1 in a new computer 3 days ago... and both of my Windows don't open the apps on the first screen.. like Skype, email, windows store....
The apps almost start, show the program name on the screen them close.. The problem is that is happening on both computers....
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Apr 20, 2013
I just purchased a new laptop 3 days ago with windows 8 and I am trying to export my movies onto itunes but they won't import. Previously on my older laptop I was running windows vista and the movie files played on itunes. They were mp4 files. I went onto the set defaults for programs and tried un-checking the mp4 box on the program "Video" which I think may be the reason I can't export them onto itunes but the box won't un-check.
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Dec 20, 2013
My setup of Windows Media Player maybe the reason that my entire ITunes library has copied into W M P. I found out how to empty it ,but it keeps coming back. How do I stop this happening.
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